Renewals Manager
hace 9 días
Madrid
ppGitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. /ppThe same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. /ppCo-create the future with us as we build technology that transforms how the world develops software. /ph3An overview of this role /h3pAs a Renewal Manager, you'll own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers, protecting and growing recurring revenue while ensuring a smooth, transparent experience at every contract touchpoint. You'll engage customers well ahead of renewal, lead pricing and commercial discussions, negotiate complex agreements, and proactively address risk so customers can continue to rely on GitLab's DevSecOps platform without disruption. You'll also play a key role in guiding customers through the transition from seat-based licensing to GitLab's consumption-based Flex pricing model, helping them understand usage patterns, model scenarios, and land on a structure that aligns with how their teams actually work. In this quota-carrying role within the Renewals team, you'll work closely with Sales, Customer Success, Finance, Legal, and Product to forecast outcomes, reduce churn, and uncover expansion opportunities — and you'll leverage AI-powered tooling to analyze account health, surface renewal risk earlier, and move faster on the commercial activities that matter most. In your first year, you'll be focused on building strong relationships with key stakeholders in your accounts, consistently delivering on-time renewals, and contributing to scalable renewal processes that support GitLab's long-term growth. /ph3What You’ll Do /h3ulliOwn the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement. /liliDevelop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn. /liliPrepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines. /liliLead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines. /liliIdentify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success. /liliMonitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans. /liliMaintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning. /liliCollaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals. /li /ulh3What You’ll Bring /h3ulliExperience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing. /liliBackground in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals. /liliSkill in managing a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks. /liliProficiency working with CRM platforms such as Salesforce or HubSpot, along with strong Excel or Google Sheets skills for analysis and reporting. /liliAbility to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions. /liliExperience partnering with Sales, Customer Success, Finance, and Legal to structure renewals, address adoption gaps, and manage contract terms. /liliStrength in identifying renewal risks early, using customer health and usage data, and developing practical mitigation plans. /liliOpenness to learning GitLab’s platform and processes, with transferable skills welcomed from renewals, account management, sales, or customer success roles. /li /ulh3About the team /h3pThe Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth. /ph3Benefits to support your health, finances, and well-being /h3ulliFlexible Paid Time Off /liliTeam Member Resource Groups /liliEquity Compensation Employee Stock Purchase Plan /liliGrowth and Development Fund /liliParental Leave /liliHome office support /li /ulh3Salary Range (United States) /h3pBase salary range: $65,520 – $110,880 USD. /ppSales roles are also eligible for incentive pay up to 100% of the offered base salary. /ph3Equal Employment Opportunity /h3pGitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, genetic information, discharge status from the military, protected veteran status, or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. /p /p #J-18808-Ljbffr
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