Captación de clientes - Velian Group - Madrid

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients. This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service , WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region. If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on. In this role, you will have the opportunity to: • Coordinate and prioritize field interventions in Regional EMEA team., • Manage and track the logistics around these interventions, • Ensure the interface between clients , Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA The essential requirements of the position include: • A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry., • Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous., • Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies. It would be a plus if you also have prior experience in the following areas: • Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.), • Ability to work independently as well as in a team, in a fast-paced environment., • Proficiency in other languages would be an asset. #LI-KS1 At Beckman Coulter Diagnostics, we believe in designing a better and more sustainable workforce. We recognize the benefits of a flexible remote work arrangement for eligible positions and are committed to offering rewarding careers, regardless of the mode of work. This position is eligible for a remote work arrangement where you can work remotely from your home. Additional information on this remote work mode will be provided by your interview team. Discover the flexibility and challenge that working for Beckman Coulter Diagnostics can offer. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit _.

At Foundever, we are looking for French-speaking Customer Service Agents (C2 level) to join an exclusive project with one of the world’s most prestigious luxury and sports car brands. This opportunity is ideal for experienced professionals who can deliver an outstanding customer experience, manage inquiries autonomously, and represent a premium brand with the highest quality standards. What we offer • Replacement contract, • Full-time position (39 hours/week), Monday to Friday, • Rotating schedule between 07:30 and 20:00, • Salary: €18,978.68 gross/year, with growth opportunities, • Initial onsite training: 3 weeks from 09:00 to 18:00, • Onsite position in Madrid (Puerta de Toledo area), with hybrid model after 6 months, • International and premium work environment linked to a leading luxury automotive brand Key responsibilities • Manage high-value customer inquiries through different channels, ensuring an excellent and personalized experience, • Resolve incidents efficiently and autonomously while meeting project quality standards, • Act as a service knowledge reference, sharing best practices and sound judgment, • Correctly register and document interactions in internal systems, • Collaborate actively in continuous improvement initiatives and service optimization, • Represent the values of a premium brand, paying attention to every detail of the customer experience What we are looking for • French C2 level (mandatory), • Advanced English level (minimum B2), • Previous customer service experience, ideally in international or premium environments, • Strong customer orientation, problem-solving skills, and focus on quality, • Excellent communication, organization, and teamwork skills, • Based in Madrid or available to relocate Grow your career at Foundever At Foundever, we invest in talent and professional development through a comprehensive wellbeing program: • Move Well: healthy habits and wellness routines, • Eat Well: resources for balanced nutrition, • Live Well: work-life balance, mindfulness, and stress management, • Do Well: initiatives that positively impact the community Create your best moments. Join #FoundeverLife Foundever is committed to equality, diversity, and inclusion, applying a zero-tolerance policy against any form of harassment or discrimination. We promote blind CV screening.

Este es el reto • Dar la mejor solución a las necesidades del cliente con una atención súper personalizada ¡el cliente es el rey!, • Ofrecer atención y asesoramiento profesional sobre hoteles y alquiler de coches tanto por teléfono como por correo electrónico., • Llevar a cabo las tareas administrativas resultantes a las tomas de contacto., • Registrar y administrar datos., • Colaborar en la mejora continua de los procesos internos. ¿Quién eres? • Bachillerato o Formación Profesional., • Eres una persona sociable, atenta y orientada al cliente., • Tienes experiencia gestionando reservas de hotel y alquiler de coches., • Entiendes al usuario y te desenvuelves muy bien en situaciones complejas., • Tienes sentido de la responsabilidad, capacidad para trabajar en equipo y disponibilidad para trabajar en distintos turnos rotativos de lunes a viernes entre las 8:00 y las 21:00, y disponibilidad para trabajar algunos de sábados de 9:00 - 14:00., • Manejas sin problemas el ordenador y navegas por internet., • Hablas inglés (no hace falta que seas bilingüe). ¿Qué ofrecemos? • Contrato indefinido con salario competitivo., • Employe experience: beneficios sociales, comodidades en la oficina y buen rollo en el equipo., • 25 días de vacaciones anuales., • Ahorro en IRPF con el plan de retribución flexible: tarjeta de transporte, tarjeta restaurante, seguro médico y cheque guardería., • Tenemos barra libre de café, refrescos, fruta, ensaladas y picoteo., • Nos encanta pasar tiempo juntos y organizamos muchos eventos. ¡Te vas a divertir mucho!, • Es un entorno multicultural, el producto va evolucionando constantemente, impulsamos la formación interna y externa y nos implicamos en las iniciativas que te ayuden a crecer. ¡Aquí se aprende muchísimo!, • Apoyamos el deporte: fútbol, pádel, yoga... También nos apuntamos a las cañas de después. ¿Quiénes somos? Somos el comparador de precios online más grande de Alemania. Empresa digital con 20 años de experiencia en la comparación de más de 70 categorías diferentes, desde seguros hasta ofertas de viajes, y que cuenta con más de 20 millones de clientes. En CHECK24 combinamos el dinamismo de una start-up con la estabilidad que ofrece el ser una empresa sólidamente establecida en Alemania. En 2020 impulsamos nuestra expansión internacional con el lanzamiento de check24.es y la inauguración de nuestra sede española en Madrid. Queremos que seas parte del cambio y que veas crecer este proyecto con nosotros. ¡Únete al equipo!

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA-team. As the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from our office in Madrid (Spain). Your responsibilities • You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good English, Spanish & French language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Fixed-term contract for 1 year, with the possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience., • Local benefits (applicable to the Madrid (Spain) location), • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

📍 Madrid 🌍 Join a global leader in power system protection About Schweitzer Engineering Laboratories (SEL) At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking. Guided by our Values, Principles of Operations, and World Class Manufacturing philosophy, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally. The Opportunity We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team. What You’ll Do • Provide world-class customer care to both internal and external customers., • Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications., • Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis., • Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems., • Own customer feedback tracking and driving to customer satisfaction., • Initiate process improvement suggestions and lead in implementation., • Other duties as assigned. What You Bring • Minimum 3 years of customer service experience, • Degree in business or related field or related operations experience, • Languages: Spanish Fluent, French Fluent and English Fluent, • Strong computer skills, • ERP or CRM tools experience, • Ability to learn concepts and technical details of products Why Join SEL? You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy. • Competitive salary and an excellent benefits package., • Top‑tier medical and dental, insurance., • Restaurant tickets and wellness benefits., • Development opportunities, including tuition assistance and internal growth programs., • A people‑first culture where your work truly matters.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Somos un grupo de data marketing francés líder en Europa y cotizado en la bolsa de París, buscamos un/a Agente de Calidad y Atención al Cliente, en dependencia directa de la Gerencia de Calidad y Atención al Cliente; será responsable de atender las consultas de los clientes en el desarrollo de las campañas y promociones así como aportar mejoras en los procesos internos y contribuir a disminuir las incidencias y aumentar la satisfacción de los clientes. Si ello te apasiona y quieres unirte a nuestro equipo en Madrid y compartir nuestros valores fundamentales: el espíritu de conquista, la colaboración y el respeto. Inscríbete en la oferta, ¡¡te esperamos!! 😉 🎯 ¿Cómo contribuyes a cumplir nuestros objetivos y misión? • Resolver todas las incidencias y consultas multicanal que se reciban (email, teléfono, whatsapp y cualesquiera otros canales), dentro del nivel de servicio establecido., • Proponer mejoras continuas en los procesos que tengan un impacto positivo en los clientes de Dékuple (rapidez de resolución, comprensión de la comunicación de la campaña, reducción de incidencias, etc.)., • Elaborar las respuestas a las incidencias siguiendo el argumentario indicado, atendiendo correctamente y ofreciendo la solución requerida al cliente, con empatía, seguridad y agilidad y en todo caso cumpliendo el nivel de excelencia establecido., • Grabar la información requerida en el software de atención al cliente, codificando la incidencia para resolver la misma y para medir los KPIs del agente y la campaña., • Emitir llamadas de captación o requerimientos cuando corresponda según las campañas., • Coordinar con el resto de departamentos la consulta y resolución de incidencias., • Trabajar en equipo con el resto de compañeros del área de Calidad yAtención al Cliente., • Resolver con rapidez complicaciones cotidianas en los procesos, proponiendo mejoras dentro de su área de trabajo y realizando adecuadamente los cambios propuestos por la organización., • Llevar a cabo otras tareas administrativas propias del departamento, como codificación y validación de facturas, etc. 👤Perfil que necesitamos • Formación en gestión comercial, marketing, administración, finanzas., • Experiencia de al menos 3 años como agente de atención al cliente, en departamentos de Calidad, teleoperador, gestor de incidencias o agente en contact center de empresas dedicadas a servicios., • Imprescindible conocimientos del entorno Google., • Muy deseable conocimientos y experiencia previa en el uso de Zendesk o similares., • Alta orientación al cliente y alta capacidad resolutiva., • Alta capacidad relacional y comunicativa, empatía y positivismo., • Paciencia y resistencia a la frustración., • Agilidad, dinamismo, organización y proactividad., • Trabajo en equipo. 🎁 ¿Qué te ofrecemos? • Flexibilidad laboral: Disfrutarás de nuestra política Flexiwork, con teletrabajo dos días a la semana y tres en la oficina, además de 4 semanas completas de teletrabajo adicionales al año., • Seguro médico: Incluido como parte de la retribución flexible, con una exención fiscal del 100%., • Descuento en parking: Para que tu llegada a la oficina sea más cómoda, ofrecemos un descuento del 50% en el parking del edificio. 📍Ubicación: Nuestras oficinas están en Madrid capital, en la calle Rufino González (zona metro Suanzes). 🌈 ¿Te atreves? • En Dékuple, buscamos la diversidad y por eso nuestros procesos de selección garantizan la no exclusión ni discriminación de ningún perfil. Te vas a encontrar un gran ambiente de trabajo y lo cuidamos mucho, por eso es importante que compartas nuestros valores y momento vital., • Si te interesa unirte a nuestro equipo, ¡te estamos esperando!, • Envía tu CV a talento@dekuple.es y comienza tu próximo reto con nosotros.