Dynamics 365 Functional Support Analyst
hace 7 horas
Palma
ph3Dynamics 365 FO Functional Support Analyst /h3h3Company Description: /h3pOmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience. /ppIn 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries. /ppWherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology. /ppWith our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud IT, IoT Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams. /ppAs a global company with a local focus, we help make tomorrow’s possibilities today’s realities. /ppThis strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support. /ppAt OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions. /ph3About Marlink /h3pWherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. /ppOur teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement. /ppToday, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success. /ph3Your Mission /h3pWe are seeking a highly experienced Dynamics 365 Finance Operations (D365 FO) Functional Support Analyst- Supply Chain Management to join ourD365 FO Application Support Center of Excellence in Palma, Spain at Level 3. This role is responsible for providing expert functional support, resolving complex business and application issues, and ensuring the stability, usability, and continuous improvement of live D365 FO environments. /ppThe successful candidate will have 7+ years of hands‑on D365 FO experience in Supply Chain Management, deep functional knowledge across the core modules, and proven experience operating in a managed services support environment. A Microsoft D365 Functional Consultant certification in Supply Chain Management is mandatory. /ph3Key responsibilities: /h3h3Level 3 Functional Support /h3ulliAct as the highest functional escalation point for D365 FO Supply Chain Management incidents, problems, and service requests /liliDiagnose and resolve complex functional issues impacting business processes /liliPerform root cause analysis and work with technical teams to implement permanent fixes /liliProvide expert input into problem management and known error documentation /liliSupport and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer /li /ulh3Functional Expertise Solution Ownership /h3ulliDeep functional expertise in the following D365 FO application areas: Supply Chain Management with manufacturing, Order Management Advanced Warehousing /liliEnsure supported solutions align with: Standard D365 FO functionality, Best practice business processes, Configuration‑over‑customisation principles /liliDevelop, review and validate functional designs for: Configuration/Customisation, BAU enhancements, Change requests, Regulatory or business‑driven updates /liliAssess and estimate functional impact of proposed changes /liliSupport: UAT activities, Regression testing /liliRelease planning and deployment readiness /liliIdentify opportunities to improve: System usage, Process efficiency, Supportability and stability /liliDevelop maintain accurate functional documentation, end-user training material and knowledge base articles /li /ulh3Stakeholder Engagement /h3ulliAct as a trusted functional advisor to business stakeholders /liliTranslate business requirements into clear functional solutions /liliCommunicate complex functional issues in a clear, business‑friendly manner /li /ulh3Required Experience Qualifications: /h3ulli7+ years’ experience with Microsoft Dynamics 365 Finance Operations – Supply Chain Management /liliProven experience in a production support / Level 3 managed service functional support role /liliMulti‑legal entity and multi‑country deployments /liliHigh-volume transactional environments /liliStrong understanding of: End‑to‑end business processes supported by D365 FO, and Configuration, parameters, and setups within owned modules /liliExperience working across: Incident, problem, and change management processes, Strong analytical, troubleshooting, and problem‑solving skills, and Working knowledge of Azure DevOps or similar tools /liliExposure to: Telecommunications and Satellite Communications Industry, and Regulatory or compliance‑driven industries /liliFunctional knowledge of: Integrations (DMF, dual‑write, APIs) and Power Platform (Power Apps, Power Automate) /li /ulh3Qualifications Certifications /h3ulliAssociate Level Microsoft Dynamics 365 Supply Chain Management Functional Consultant certification (Preferred) /liliMicrosoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB‑330) /liliAssociate Level Microsoft Dynamics 365 Functional Consultant certification (Minimum) /liliMicrosoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB‑300) /li /ulh3Skills Mindset /h3ulliCustomer‑focused with a strong service mindset /liliCalm, structured, and methodical when dealing with complex issues /liliStrong attention to detail and commitment to quality /liliProactive and self‑motivated, with a continuous improvement mindset /li /ulh3Other Benefits: /h3ulliFull-time, permanent position with competitive salary /liliAnnual performance bonus based on individual and company achievements. /liliHybrid model: possibility of two days per week of teleworking. /liliAccess to private health insurance from day one. /liliExclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company. /liliBe part of a 2025 Certified Great Place to Work® /liliBenefits and perks at the office: /liliBreakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long. /liliEvery Thursday you will have a free lunch with your colleagues. /liliGym and game room at your disposal. /lili50% subsidized lunch tickets in some Parc Bit restaurants. /liliContinuous training and growth opportunities as the company expands. /liliCareer Growth:An opportunity to work in a high-growth area within a leading network solutions provider. /liliInnovation-Driven Environment:Be part of Marlink’s commitment to delivering next-generation solutions in connectivity and digital transformation. /liliGlobal Exposure:Work with diverse, talented teams across different regions and sectors. /liliProfessional Development:Access to training, conferences, and resources to enhance skills and knowledge. /li /ulpOmniAccess is an equal opportunity employer committed to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status, has fair and equal access to opportunities for growth, development, and success. /ppWe expressly encourage applications from qualified persons with disabilities. As part of our commitment to full inclusion, OmniAccess will assess and provide reasonable accommodations or adjustments, where needed and appropriate, and in accordance with applicable law, to ensure equal participation in the recruitment process, including applications, interviews, assessments and onboarding, as well as, where applicable, the performance of the essential functions of the role. /ppCandidates who require a reasonable accommodation or adjustment during the recruitment process may contact our HR team confidentially at Any information shared will be voluntary, treated confidentially and used only to manage the requested accommodation or adjustment and/or to comply with applicable legal obligations. /ppWe are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, skills, merit and alignment with the requirements of the role, ensuring a transparent and merit-based selection process for every candidate. /p /p #J-18808-Ljbffr