Software Engineering Manager
hace 2 días
Madrid
ppAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. /p pOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real‑time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. /p pAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines. /p pAt Aircall, you’ll join a company in motion. We’re ambitious, product‑driven, and execution‑focused, with visible impact, fast decisions, and real growth. /p pbHow we work at Aircall: /b We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast‑moving environment where trust and impact matter, you’ll feel at home here. /p pbSoftware Engineering Manager for Integrations /b, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high‑quality solutions. /p pBuilding, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best‑in‑class ecosystem experiences. /p pEvolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time‑to‑market. /p pEnabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP‑based connectivity. /p pManaging technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards. /p pMaintaining the public API and webhook platform that empowers third‑party partners to build and grow integrations on top of Aircall's ecosystem. /p pYou’ll collaborate closely with bproduct managers, customer‑facing teams, and cross‑functional stakeholders /b to translate business needs into technical execution. /p h3Key Responsibilities /h3 ul liDefine the technical vision and roadmap aligned with business goals and customer needs /li liOversee software design and architecture to ensure scalable, maintainable, and reliable solutions /li liRecruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture /li liCollaborate with product and customer‑facing teams to understand needs and prioritize features based on impact /li liManage timelines, priorities, and quality to ensure predictable and successful delivery of software releases /li liEnsure system reliability, availability, and performance through robust monitoring and alerting systems /li liWork with product, operations, and customer success teams to deliver holistic solutions /li liDrive initiatives to reduce technical debt, optimize processes, and improve team efficiency /li liUse customer feedback and analytics to guide product enhancements and iterative improvements /li liMeasure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders /li liAdhere to security best practices and regulatory requirements /li liLeverage emerging technologies and tools to maintain a competitive edge /li liCommunicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade‑offs /li liManage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards /li /ul h3Qualifications /h3 ul li10+ years of experience in back‑end or full‑stack development /li li5+ years of experience managing a team of Engineers /li liProfessional experience in delivering software with a focus on security, scalability, availability, and performance /li liExceptional understanding of software development practices, scalable system architecture, and cloud‑based platforms /li liFamiliarity with modern development tools, CI/CD pipelines, and monitoring solutions /li liAnalytical and problem‑solving skills, with the ability to effectively troubleshoot complex issues /li liAbility to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture /li liExcellent communication skills to effectively collaborate across technical and non‑technical teams /li liDemonstrated ability to balance short‑term delivery goals with long‑term technical investments /li liComfortable working in a fast‑paced, dynamic environment with evolving priorities /li /ul h3Nice to have /h3 ul li5+ years of experience in deploying software to cloud‑based platforms (AWS, Azure, GCP) /li liExperience building or managing third‑party API integrations, public‑facing APIs consumed by external developers, partner ecosystems, or platform‑as‑a‑product teams /li liExperience delivering and maintaining large‑scale, customer‑facing products with high availability and performance /li liBackground in leading teams that work with microservices, APIs, and distributed systems /li liKnowledge of advanced monitoring, observability, and incident response practices for production environments /li liFamiliarity with DevOps principles, infrastructure as code, and containerization /li /ul h3Benefits /h3 pCompetitive salary package benefits /p h3DEI Statement /h3 pAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. /p pWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. /p pWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. /p pWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. /p /p #J-18808-Ljbffr