Buscar empleo: 34 ofertas de trabajo de excelencia en el en Lugo (julio 2026)

Agentes de Cobranza de Consumidores

hace 11 días

Lugo

ph3Position Overview /h3pMCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. /ppstrongLocation: /strong Hermosillo, SO /ph3Responsibilities /h3ulliUtilizar diversas tecnologías de contacto y estrategias de recuperación para localizar a las partes adecuadas. /liliEntender la situación del cliente e identificar los mejores medios de recuperación. /liliNegociar los términos de pago con empatía, tacto y profesionalismo. /liliRealizar llamadas salientes y recibir llamadas entrantes, siguiendo consistentemente los procedimientos. /liliResponder efectivamente a los desafíos comunes en las llamadas de cobranza mientras discute los medios para resolver cuentas abiertas. /liliCumplir con los objetivos individuales mensuales y realizar otras tareas asignadas. /li /ulh3Qualifications /h3ulliDebe tener 18 años de edad o más. /liliDiploma de escuela secundaria o equivalente. /liliExcelentes habilidades organizativas, escritas y de comunicación oral. /liliCapacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto). /liliConocimientos básicos de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /liliComprensión básica del sistema operativo Windows. /liliAltamente confiable, con la capacidad de mantener una asistencia regular y puntualidad. /liliCapacidad para evaluar, solucionar problemas y dar seguimiento a problemas de clientes. /liliAptitud para la resolución de conflictos, la resolución de problemas y la negociación. /liliOrientado al servicio al cliente (empático, receptivo, paciente y concienzudo). /liliCapacidad para realizar varias tareas, mantenerse enfocado y autogestionarse. /liliFuerte orientación hacia el trabajo en equipo y enfoque en el cliente. /liliCapacidad para prosperar en un entorno de ritmo rápido donde el cambio y la ambigüedad son prevalentes. /liliExcelentes habilidades interpersonales y capacidad para establecer relaciones con su equipo y clientes. /liliCapacidad para leer y hablar inglés con fluidez. /li /ulh3Conditions of Employment /h3ulliAll MCI Locations: Must be authorized to work in the country where the job is based. /liliSubject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ulh3Compensation Benefits /h3pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /ph3What You Can Expect From MCI /h3pWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: /pulliPaid Time Off: Earn PTO and paid holidays to take the time you need. /liliIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! /liliHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /liliRetirement Savings: Secure your future with retirement savings programs, where available. /liliDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. /liliLife Insurance: Access life insurance options to safeguard your loved ones. /liliCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /liliPaid Training: Learn new skills while earning a paycheck. /liliFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. /liliCasual Dress Code: Be comfortable while you work. /li /ulh3Physical Requirements /h3pThis job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /ph3Diversity and Equality /h3pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /ph3About MCI /h3pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /ph3Disclaimer /h3pThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. /p /p #J-18808-Ljbffr

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