Performance & Repair Manager
11 days ago
Torrejón de Ardoz
ppbG+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. /b /p pbCreating Confidence is our path to success. Trust is the basis of our co-operation within G+D. /b /p pbThe whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. /b /p pbAs the market leader in advanced currency management, would you like to join us in shaping the future of payments? /b /p pWe are now looking for a highly analytical and operationally driven profile to join our team as a bLocal Business Performance Repair Manager /b(EU-LATAM), responsible for driving end-to-end operational performance, repair excellence, and service transparency across the region. /p pAs Local Business Performance Repair Manager, you will act as the regional representative within the global Technical Performance and Repair networks, connecting local execution with global performance objectives. You will ensure that service and repair operations across EU–LATAM and its subsidiaries are fully aligned with global targets, governance standards, and customer commitments. Through structured performance management, data-driven decision-making, and continuous improvement, you will ensure transparency of results and enable effective communication of KPIs, targets, and expectations across regional and global networks. You will also drive corrective and preventive actions in close collaboration with local delivery teams, customers, IT, service owners, and global stakeholders, ensuring cost‑efficient and reliable service delivery. /p h3Key Responsibilities /h3 ul liDrive and oversee end-to-end operational performance across Service Backbone Operations, including Spare Parts Management, Repair Services, Order Management, Hardware Product Quality, Adaptation on Demand, and general service operations. /li liMonitor and analyze KPIs, SLAs, OLAs, backlog levels, quality metrics, and operational performance to identify risks, trends, and improvement opportunities. /li liEnsure timely communication and cascading of KPIs, targets, and performance expectations across regional entities, subsidiaries, and global performance networks. Act as the primary interface between the EU–LATAM region and Global Performance Management, representing the region in global performance forums and governance structures. /li liLead and coordinate performance reviews across Service Backbone Operations, ensuring alignment with global standards and business priorities. Define, coordinate, and follow up corrective and preventive actions (CAPA) in collaboration with service owners, delivery teams, IT, and support functions. /li liDrive the implementation and continuous improvement of standardized reporting solutions based on SAP and regional ERP systems. Consolidate regional initiatives, risks, and improvement topics, ensuring visibility, prioritization, and alignment with global objectives. /li liEnsure adherence to customer commitments and service performance expectations through proactive monitoring and escalation management. Support cost‑efficient service delivery by identifying operational inefficiencies and driving continuous improvement initiatives. /li liLead repair operations governance, including backlog prioritization, scheduling, escalation management, and repair quality control. Drive optimization of repair turnaround time from initial customer incident to final resolution. /li liEnsure repair processes, instructions, infrastructure, and capabilities are aligned with global standards and local operational needs. Manage spare parts availability, inventory levels, and refurbished stock to ensure operational continuity. /li liCoordinate with internal teams and third‑party providers to ensure service quality, compliance, and performance delivery. Provide accurate and structured reporting of repair and service performance across the region. /li /ul h3Your Profile /h3 ul liSeveral years of experience in Service Operations, Performance Management, Operational Excellence, or Data Analytics in complex, international environments. /li liExperience in repair operations, spare parts management, inventory control, order management, or field service environments is highly desirable. /li liProven ability to: analyze end-to-end operational processes and service performance; define, monitor, and improve KPIs, SLAs, and operational metrics. /li liDrive corrective and preventive actions in matrix organizations. /li liManage cross‑functional stakeholders across regional and global environments. /li liStrong understanding of SAP ECC, CRM systems, and ERP‑based operational processes. /li liAdvanced analytical skills with strong proficiency in Excel and experience with Power BI or similar reporting tools. Knowledge of SQL or data querying tools is an advantage. /li liStrong communication, coordination, and stakeholder management skills, with the ability to operate in multicultural environments. /li liStructured, pragmatic, and improvement‑driven mindset with strong ownership. /li liFluent Business English (additional languages such as German or Portuguese are a plus). /li liWill of travel internationally within the EU–LATAM region and flexibility to support meetings across different time zones, including South America. /li /ul h3What We Offer /h3 ul liA strategic regional role with visibility across Europe and Latin America. /li liThe opportunity to shape service performance, repair excellence, and operational efficiency in a global organization. Direct impact on end-to-end service delivery, customer satisfaction, and operational cost efficiency. /li liClose collaboration with global teams, service owners, IT, and senior stakeholders. /li liA culture of innovation and tradition – backed by more than 170 years of experience. /li liFlat hierarchies, flexibility, and a team driven by purpose and global vision. /li liFlexible working arrangements, including hybrid model and remote working options. /li liWorking hours: 08:30–17:30, with flexibility to support occasional meetings aligned with South American time zones. /li liProfessional development opportunities within a global SecurityTech organization. /li /ul h3Privacy Notice /h3 pThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D. /p /p #J-18808-Ljbffr