Senior/Staff UX Researcher
10 hours ago
Madrid
ppNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /p p#LI-Hybrid /p h3Job Description /h3 pWe are looking for abSenior/Staff UX Researcher /bto build the foundational understanding of our customers that shapes where Nexthink investsand how we evolve the product.This isa strategic role: you will buildaresearch program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on. /p pYou’llset the research agendabased on a deep understanding of the business strategy butalways “speaking truth to power” by putting the needs of the customer first.You'lldecidewhat'sworth knowing, not just answerwhat'sasked. /p pYour main responsibilities will include: /p ul liDefine and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions /li liBuild durable frameworkssuch as:customer mindsets and segmentation, mental models, jobs-to-be-done,journey mapsthat give the whole company a shared, lasting understanding of who our customers are and how they think /li liCreatetrust withinternal stakeholders whomaintainkey customer relationships /li liPartner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers /li liOwn a program of work: set priorities based on what will move the business most, rather thanoperatingas a service function /li liInfluence product, design, and executive leadership by translating research into clear strategic direction /li liMentor designers, researchers, and product partners to raise the research fluency of the broader organization /li liEstablish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures /li /ul h3Qualifications /h3 ul li8+ years of UX research experience (Staff) or5+ years (Senior), witha track recordof research that shaped product or business strategy /li liExperience building frameworks:segmentations, customer mindsets, journey maps,orjobs-to-be-done that were adopted broadly across an organization /li liHands-on experience trying outdifferent waysthat AI can improve research operations and/or analyses /li liProventrack recordof designing,validating, and analyzing large-scale surveys and telemetry data /li liFluency across qualitative and quantitative methods, and comfort partnering with data science and analytics to combine behavioral data with lived customer context /li liExperience researching complex B2B or enterprise software; technical or IT-adjacent domains are a strong plus /li liA track recordof influencing without authority;a compelling communicator who can move executives and engineers alike /li liExperience building or scaling a research practice (methods, tooling, standards) is a plus /li liAdvanced degree in human-computer interaction, psychology, anthropology, sociology, statistics, or a related field is a plus; equivalent professional experience is welcome /li liFull professionalproficiencyin English (spoken and written); French is a plus. /li liAbility to travel 3 to 4 times a year for customer-related events /li liPortfolio or work samplesdemonstratingresearch that led to strategic, organization-wide impact /li /ul h3Additional Information /h3 pWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /p pWith over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /p pIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!Check what we offer: /p ul liPermanent Contract and a competitive compensation package. /li liAmazing centrally located offices near the Bernabeu Stadium. /li liPrivate Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. /li liHybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /li liFlexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. /li liUp to 25 EUR per month for a gym subscription. /li liFlexible compensation plan for childcare public transportation. /li liReimbursement of up to 50% of the cost of English Spanish classes. /li liRegular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! /li liBonuses for referring successful hires after three months of continuous employment. /li liWe offer a relocation package to people who are coming from another country. /li /ul pPlease note that NOT all the benefits listed above are available for temporary, contract, and internship roles.To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. /p pThe base salary for this role is €70,000 – €87,000 gross per year, with a total on‑target earnings (OTE) range of €81,000– 100,000, including an annual performance bonus. You'll also be part of our broader total rewards package — including benefits tailored to where you live and how you work best. /p pWe set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone. /p pBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply /p /p #J-18808-Ljbffr
Waiters
Sales & Marketing
Chef & Cook
Retail
Salon & Beauty
Construction & Trades
Quick Service
Accounting & Finance
Animal Care
Bar Staff
Barista
Child Care
Cleaning
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Kitchen Porter
Legal
Management
Manufacturing
Office & Admin
Science
Security
Warehouse
Writing & Editing
Other
