Buscar empleo: 102 ofertas de trabajo de Transporte y Reparto en Cádiz (julio 2026)

Customer Service Pilot Class (Non – BPO Experienced Beginners)

hace 8 horas

San Fernando

ph3Position Overview /h3 pMCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. bAre you a natural problem solver with a passion for helping others? /b /p h3Key Responsibilities /h3 ul liManage inbound and outbound contacts with professionalism and courtesy. /li liActively listen to customer needs and provide effective solutions. /li liResearch internal systems to retrieve missing information and coordinate with other departments as needed. /li liFollow client‑specific processes and maintain a courteous, professional tone. /li liUse technology and tools to complete account management tasks. /li liAccurately document and process customer claims. /li liFollow scripts, policies, and procedures to ensure consistency and compliance. /li liUse training and knowledge bases to answer customer inquiries confidently. /li liHandle confidential and personal information with care. /li liEscalate unresolved issues to the appropriate team or manager. /li liStrive for first‑call resolution through effective problem‑solving. /li liAttend training sessions and stay up to date on system and process changes. /li liAdhere to all attendance and scheduling requirements. /li /ul h3Qualifications /h3 pAll positive, driven, and confident applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and possess the following qualities: /p ul liMust be 18 years of age or older. /li liHigh school diploma or equivalent. /li liNo prior BPO experience required – we provide full training. /li liExcellent communication skills (written and verbal). /li liStrong interpersonal skills and a customer‑first mindset. /li liAbility to multitask, stay organized, and work independently. /li liComfortable working in a fast‑paced, team‑oriented environment. /li /ul h3Conditions of Employment /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3Compensation and Benefits /h3 pStarting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /p ul liHealth insurance (HMO coverage with dependent options). /li liDental coverage and in‑house dental assistance worth ₱5,000. /li liFree meals during training. /li liCareer growth and learning opportunities. /li liAllowances for rice, clothing, laundry and meals. /li liPerformance and loyalty bonuses. /li liFrequent disinfection and fogging of workplace. /li liOpportunities for growth and promotion. /li liEmployee shuttle services. /li liCompany retreats and off‑site events. /li liIn‑office rewards, raffles, recognition gifts, and treats. /li /ul h3Physical Requirements /h3 pThis job operates in a professional office environment. The employee will be largely sedentary, requiring prolonged sitting/standing while using a computer and telephone headset. The employee may occasionally move around the office, reach in any direction, lift or move objects up to 40 pounds. /p h3Reasonable Accommodation /h3 pConsistent with the Americans With Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations upon request, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If accommodations are needed, please contact Human Resources. /p h3Diversity and Equality /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and the community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /p /p #J-18808-Ljbffr

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