Customer Service Agent - Portuguese, English & Spanish Electric Vehicles Project | Hybrid - Madrid
1 day ago
Madrid
p Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. /pbr /Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.br /p If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. /pp b Your Responsibilities /b /pp - Provide technical customer support via phone and email. /pp - Handle Level 1–2 technical incidents and service-related queries. /pp - Register and follow up customer cases using CRM and ticketing systems. /pp - Deliver high-quality customer experience in Portuguese, English, and Spanish. /pp - Escalate complex cases following internal procedures and quality standards. /pp - Support customers in a professional and solution-oriented way as a teleoperador/a specialist. /p pb What We Offer /b /pp - Permanent contract from day one. /pp - Full-time schedule (39h/week). /pp - Monday to Friday shifts between 9:00 and 19:00. /pp - Hybrid model: /pp - 3 days on-site in Madrid /pp - Remote work on Mondays and Fridays /pp - Competitive salary: 22,000 – 23,000 € gross/year. /pp - Paid training during working hours. /pp - Career development opportunities within Foundever. /pp - International and multicultural work environment. /p pb What We Are Looking For /b /pp - Portuguese native or bilingual level. /pp - Advanced English and Spanish (C1 or higher). /pp - Customer-oriented mindset and strong communication skills. /pp - Interest in technical support and premium customer experience. /pp - Ability to work with digital tools and structured processes. /pp - Based in Madrid or willing to relocate. /ppstrong About Foundever /strong Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. /pp We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. xhfqzwm /pp Apply now and become part of the #FoundeverLife /pbr /Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.