Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid
3 days ago
Madrid
Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud. Your Responsibilities • Provide technical customer support via phone and email., • Handle Level 1–2 technical incidents and service-related queries., • Register and follow up customer cases using CRM and ticketing systems., • Deliver high-quality customer experience in Portuguese, English, and Spanish., • Escalate complex cases following internal procedures and quality standards., • Support customers in a professional and solution-oriented way as a teleoperador/a specialist. What We Offer • Permanent contract from day one., • Full-time schedule (39h/week)., • Monday to Friday shifts between 9:00 and 19:00., • Hybrid model:, • 3 days on-site in Madrid, • Remote work on Mondays and Fridays, • Competitive salary: 22,000 – 23,000 € gross/year., • Paid training during working hours., • Career development opportunities within Foundever., • International and multicultural work environment. What We Are Looking For • Portuguese native or bilingual level., • Advanced English and Spanish (C1 or higher)., • Customer-oriented mindset and strong communication skills., • Interest in technical support and premium customer experience., • Ability to work with digital tools and structured processes., • Based in Madrid or willing to relocate. About FoundeverFoundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world's most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. xqysrnh Apply now and become part of the #FoundeverLife Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.