Buscar empleo: 73 ofertas de trabajo de core en Lugo (julio 2026)

Call Center Representative

hace 6 días

Lugo

ppHermosillo, SO /p h3POSITION OVERVIEW /h3 pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /p pAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. /p pWe’re seeking enthusiastic bCall Center Representatives /b to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. /p pThis is an exciting opportunity to work on high‑profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you! /p pStart your career with a growing team that values your potential. With our industry‑leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer‑facing industries, including hospitality, retail, and food service. /p pTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test. /p h3WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? /h3 pIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. /p pIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. /p h3Key Responsibilities /h3 ul liHandle inbound and outbound calls professionally and efficiently. /li liResolve customer issues on the first call through effective problem‑solving. /li liResearch and retrieve information across systems to support customer needs. /li liAccurately document interactions and process claims. /li liGuide customers through options to find the best solutions. /li liFollow scripts, policies, and procedures while using available resources. /li liProtect customer privacy and handle sensitive information appropriately. /li liEscalate complex issues to the appropriate team members. /li liStay current with training, updates, and program knowledge. /li liMaintain consistent attendance and adhere to scheduling requirements. /li /ul h3CANDIDATE QUALIFICATIONS /h3 pWe provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes. /p ul liMust be 18 years or older /li liHigh school diploma or equivalent /li liStrong communication and organizational skills /li liTyping speed of 20+ WPM /li liBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) /li liFamiliarity with Windows operating systems /li liReliable and punctual /li liSkilled in troubleshooting and follow‑up /li liAble to multitask and self‑manage effectively /li liExcellent interpersonal skills /li /ul h3Prefer (Not Required) /h3 ul li1+ year of experience in customer service, tech support, sales, or administrative roles /li liExperience in state or federal work environments /li /ul h3ABOUT MCI (PARENT COMPANY) /h3 pMCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /p pIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest‑Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. /p pDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid‑market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. /p h3CONDITIONS OF EMPLOYMENT /h3 h3All MCI Locations /h3 ul liMust be authorized to work in the country where the job is based. /li /ul h3Subject to the program and location of the position /h3 ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3COMPENSATION DETAILS /h3 h3What You Can Expect From MCI: /h3 ul liPaid Time Off: Earn PTO and paid holidays to take the time you need. /li liIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! /li liHealth Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /li liRetirement Savings: Secure your future with retirement savings programs, where available. /li liDisability Insurance: Short- and long‑term disability coverage is available to help protect you during unexpected challenges. /li liLife Insurance: Access life insurance options to safeguard your loved ones. /li liCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /li liPaid Training: Learn new skills while earning a paycheck. /li liFun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement. /li liCasual Dress Code: Be comfortable while you work. /li /ul h3Compensation Benefits That Fit Your Life /h3 pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /p pIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! /p h3PHYSICAL REQUIREMENTS /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /p h3REASONABLE ACCOMMODATION /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p h3DIVERSITY AND EQUALITY /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /p pMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /p /p #J-18808-Ljbffr

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