20 Best community manager Jobs in Vic (July 2026)

Helpline Services Officer

2 days ago

Vic

ph3Job Description /h3 pbAbout the role /b /p pWe're seeking a compassionate and highly organised bHelpline Services Officer /b to join our Helpline Services team. As a key point of contact for people affected by breast cancer, you will provide empathetic support, credible information and referrals via phone, email and digital platforms. /p pThis role is ideal for someone who is passionate about delivering person‑centred support and thrives in a fast‑paced environment where meaningful conversations can make a real difference. /p pWorking closely with the Helpline Services Manager and broader team, you will support members diagnosed with, or at risk of, breast cancer, including those living with early breast cancer and metastatic breast cancer. You will also contribute to a range of helpline initiatives, including moderation of BCNA’s Online Network, the My Care Kit program and health professional engagement activities. /p h3Desired Skills and Experience /h3 pbAbout you /b /p pYou are an empathetic communicator with a genuine desire to support people through challenging circumstances. You have strong relationship‑building skills, excellent attention to detail and the confidence to manage a high volume of enquiries while maintaining a person‑centred approach. /p pbWhat you’ll bring /b /p ul liExperience providing compassionate, person‑centred support and information, ideally within a health, community or not‑for‑profit environment. /li liProven ability to manage a high volume of enquiries while delivering exceptional customer service. /li liStrong interpersonal skills, including empathy, active listening and emotional intelligence, with a genuine commitment to supporting people through challenging circumstances. /li liExcellent verbal and written communication skills, with the ability to adapt your approach to diverse audiences and needs. /li liStrong relationship‑building skills and a collaborative approach to working with colleagues, health professionals and external stakeholders. /li liWell‑developed organisational skills, with the ability to manage competing priorities and maintain accurate records and data. /li liConfidence using Microsoft Office applications and the ability to quickly learn new systems and technology, including Salesforce, telephony platforms, SharePoint, Microsoft Teams and other digital engagement tools. /li /ul pFurthermore, this role recognises the importance of providing access to BCNA's up‑to‑date information through various digital platforms, including the organisation's website, podcasts and webcasts. By referring individuals to these resources, the Helpline Services Officer ensures that our members have access to comprehensive and current information about breast cancer, treatment options, support services and survivorship. /p ul libPurpose‑driven work - /b see the direct impact of your efforts on 250,000+ Australians affected by breast cancer /li libNFP salary packaging /b - package up to $15,900 per year, meaningfully increasing your take‑home pay /li libHybrid working /b - genuine flexibility with work‑from‑home arrangements (50% of time spent in the office) /li libCareer development /b - build valuable experience in cancer support, consumer engagement and service delivery while making a meaningful difference /li libCollaborative culture /b - join a warm, supportive team where your contribution is visible and valued every day /li libCamberwell location /b - well‑connected inner‑east Melbourne office /li /ul pbBCNA is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. /b /p pApplicants must hold unlimited working rights suitable for an ongoing role and will be subject to successfully completing a National Policy History Check. /p /p #J-18808-Ljbffr

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