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Who We Are Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? Wall Street English is a global leader in English language education, with over 50 years of experience and more than 3 million students taught across 35 countries. Our Mataró center on La Rambla delivers a premium, blended-learning experience that genuinely changes careers and lives. We believe learning English opens doors — and our job is to make sure every student walks through them. The Role As Service Manager , you are the educational heartbeat of the center. You own the student experience from the moment someone enrolls through to renewal and referral. You teach, you coach, you create community — and you make sure our methodology delivers real results, every day. This is not a back-office role. You will be visible, active, and directly responsible for the quality of learning that keeps students coming back. What You'll Do Student Experience & Learning Deliver a consistently premium educational experience aligned to the Wall Street English methodology. Guide and support students through their learning journey — from first lesson to program completion. Ensure students achieve measurable learning milestones and trust the method. Manage all student concerns and feedback; log and resolve same day. Teach lessons, Encounters, Social Club activities, and complementary classes as needed. Operations & Standards Ensure classroom readiness before every session — no exceptions. Maintain IT assets, center visual presentation, and supply inventory. Follow all Standard Operating Procedures to uphold brand consistency. Manage monthly inventory checks and provide two supplier quotations to the Centre Director when restocking. Contribute to daily and monthly reporting requirements in Core Course. Community & Growth Organize and lead monthly Social Club activities to drive student engagement. Create photo and video content from center events. Support student retention and referral targets. Drive alumni engagement through digital tools and in-center promotion. Partner with the Sales Team and Centre Director to ensure seamless service-to-sales handoffs. What We're Looking For Essential Native or bilingual English speaker. University degree. CELTA or equivalent TEFL qualification. Minimum two years' teaching experience. Warm, patient, and energizing — students should feel inspired in your classroom. Highly organized with strong attention to operational detail. Problem Solver, pragmatic, and proactive. Nice to Have Wall Street English or EFL franchise teaching experience. Experience living or working internationally. Commercial awareness or previous exposure to renewal/referral targets. What We Offer Contract: Permanent, full-time — Monday to Friday Hours: 40 hours per week Location: CL/La Rambla 30, Mataró, Barcelona Salary: Competitive — per II Convenio Col·lectiu d'Ensenyament i Formació No Reglada de Catalunya Start Date: As soon as possible — August 2026 target Training: Full Wall Street English methodology onboarding provided We are an equal opportunity employer. All applications are treated with full confidentiality. Commitment to Diversity, Equity & Inclusion We foster a work environment that is inclusive as well as diverse, where we reflect our customers and students, and where our people can be themselves. We do not discriminate on the basis of gender, race, national origin, religion, age, disability, gender identity or reassignment, sexual orientation, or any other characteristics or categories protected by specific Company employment policies or applicable laws. Equal Opportunity for Candidates with Disabilities (Spain) Our company is committed to equal opportunities and especially welcomes applications from candidates in Spain with a recognized disability of 33% or more. Selected candidates may be asked to provide proof of a recognized disability (33% or higher) after the selection process. xqysrnh Any disability-related information provided will be treated confidentially and used solely for recruitment purposes, in accordance with data protection laws.

ph3Who We Are /h3pDesplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? Wall Street English is a global leader in English language education, with over 50 years of experience and more than 3 million students taught across 35 countries. Our Mataró center on La Rambla delivers a premium, blended‑learning experience that genuinely changes careers and lives. We believe learning English opens doors — and our job is to make sure every student walks through them. /ph3The Role /h3pAs Service Manager, you are the educational heartbeat of the center. You own the student experience from the moment someone enrolls through to renewal and referral. You teach, you coach, you create community—and you make sure our methodology delivers real results, every day. This is not a back‑office role. You will be visible, active, and directly responsible for the quality of learning that keeps students coming back. /ph3What You’ll Do /h3ullibStudent Experience Learning /bulliDeliver a consistently premium educational experience aligned to the Wall Street English methodology. /liliGuide and support students through their learning journey—from first lesson to program completion. /liliEnsure students achieve measurable learning milestones and trust the method. /liliManage all student concerns and feedback; log and resolve same day. /liliTeach lessons, Encounters, Social Club activities, and complementary classes as needed. /li /ul /lilibOperations Standards /bulliEnsure classroom readiness before every session—no exceptions. /liliMaintain IT assets, center visual presentation, and supply inventory. /liliFollow all Standard Operating Procedures to uphold brand consistency. /liliManage monthly inventory checks and provide two supplier quotations to the Centre Director when restocking. /liliContribute to daily and monthly reporting requirements in Core Course. /li /ul /lilibCommunity Growth /bulliOrganize and lead monthly Social Club activities to drive student engagement. /liliCreate photo and video content from center events. /liliSupport student retention and referral targets. /liliDrive alumni engagement through digital tools and in‑center promotion. /liliPartner with the Sales Team and Centre Director to ensure seamless service‑to‑sales handoffs. /li /ul /li /ulh3What We’re Looking For /h3ullibEssential /bulliNative or bilingual English speaker. /liliUniversity degree. /liliCELTA or equivalent TEFL qualification. /liliMinimum two years' teaching experience. /liliWarm, patient, and energizing—students should feel inspired in your classroom. /liliHighly organized with strong attention to operational detail. /liliProblem solver, pragmatic, and proactive. /li /ul /lilibNice to Have /bulliWall Street English or EFL franchise teaching experience. /liliExperience living or working internationally. /liliCommercial awareness or previous exposure to renewal/referral targets. /li /ul /li /ulh3What We Offer /h3ulliContract: Permanent, full‑time—Monday to Friday /liliHours: 40 hours per week /liliLocation: CL/La Rambla 30, Mataró, Barcelona /liliSalary: Competitive—per II Convenio Col·lectiu d'Ensenyament i Formació No Reglada de Catalunya /liliStart Date: As soon as possible—August 2026 target /liliTraining: Full Wall Street English methodology onboarding provided /li /ulpWe are an equal opportunity employer. All applications are treated with full confidentiality. Commitment to Diversity, Equity InclusionWe foster a work environment that is inclusive as well as diverse, where we reflect our customers and students, and where our people can be themselves. We do not discriminate on the basis of gender, race, national origin, religion, age, disability, gender identity or reassignment, sexual orientation or any other characteristics or categories protected by specific Company employment policies or applicable laws.Equal Opportunity for Candidates with Disabilities (Spain)Our company is committed to equal opportunities and especially welcomes applications from candidates in Spain with a recognized disability of 33% or more. Selected candidates may be asked to provide proof of a recognized disability (33% or higher) after the selection process. Any disability‑related information provided will be treated confidentially and used solely for recruitment purposes, in accordance with data protection laws. /p /p #J-18808-Ljbffr

ppbSalary Range: /b /p p€46,300.00 - €86,100.00 /p h3Job Description Summary /h3 pJob Title: Clinical Document Management Learning Manager /p p#LI-Hybrid /p pPrimary Location: Barcelona, Spain /p pThis role is based in Barcelona, Spain. Novartis is unable to offer relocation support: please only apply if accessible. /p pAre you ready to join a community where you can make a real impact on the world through your exceptional communication skills? At Novartis, we believe in creating a positive and inclusive work environment where we can solve the toughest healthcare challenges together. /p pDriving excellence in clinical documentation starts with empowering people. As a Clinical Document Management Learning Manager, you will play a pivotal role in shaping how teams across Novartis adopt best-in-class Trial Master File practices and documentation standards. Sitting at the intersection of capability building, innovation, and operational excellence, you will lead impactful learning and knowledge initiatives that strengthen compliance, enhance TMF health, and ultimately support the delivery of transformative therapies to patients worldwide. This role is within the CDGM (Clinical Document Governance Management) group. /p h3Key Responsibilities /h3 ul liDesign and deliver effective learning and capability programs for TMF and CDGM services /li liPartner cross-functionally to identify learning needs and implement tailored knowledge solutions /li liDevelop and manage metrics, dashboards, and key performance indicators to track learning effectiveness /li liCollaborate with internal teams and external partners to align on CDGM learning and capability requirements /li liServe as subject matter expert on TMF learning processes, tools, and capability development practices /li liDrive initiatives to improve TMF health and strengthen adoption of documentation standards /li liSupport audit and inspection readiness, including root cause analysis and corrective and preventive actions /li liPartner with enterprise learning and knowledge groups to align with best practices and innovations /li liAct as CDGM point of contact for projects, ensuring engagement and integration with business initiatives /li liCreate and manage knowledge management frameworks to support continuous learning and process improvement /li /ul h3Essential Requirements /h3 ul liBachelor’s degree or equivalent with relevant industry experience /li liMinimum five years in clinical research within pharmaceutical companies or contract research organizations /li liExperience in clinical documentation, records management, or information management practices /li liProven ability to plan and execute cross-functional projects successfully /li liStrong communication, influencing, and presentation skills across all organizational levels /li liDemonstrated ability to collaborate across global, cross-cultural, and multidisciplinary teams /li /ul h3Benefits Rewards /h3 pAt Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen. /p pExpected Annual Base Salary Range for role: 46,300 TO 86,100 EURO /p pThe base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically. /p pIn addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. /p pThe rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave. /p pPay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics. /p pRead our brochure to learn more about our global total rewards offering: /p pNote: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable. A full overview of your compensation package, including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process. /p h3Commitment to Diversity and Inclusion / EEO /h3 pNovartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve. /p h3Skills Desired /h3 ul liBudget Management /li liClinical Trials /li liProcess Improvements /li liProject Planning /li liVendor Management /li liWaterfall Model /li /ul /p #J-18808-Ljbffr

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