Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece
hace 8 días
Valencia
Spanish-Speaking Cybersecurity Customer Agent ¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens. You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition. Key Responsibilities • Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management, • Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services, • Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up, • Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner, • Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively, • Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment, • Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases, • Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols Requirements • Native or fluent Spanish language skills (spoken and written) are essential for this role, ensuring professional communication at all times, • Valid EU passport or legal right to work and reside within the European Union (mandatory), • Previous experience in customer service, technical support, or a related field is desirable; experience within cybersecurity or technology industry is a significant advantage, • Solid understanding of, or genuine interest in, cybersecurity concepts, digital threats, data privacy, and security best practices, • Strong computer literacy and ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software, • Excellent problem‑solving skills, customer‑first mindset, and ability to remain calm and professional when handling sensitive or complex cybersecurity issues, • Good command of English required for internal communications, training materials, and cross‑team collaboration Benefits xcskxlj • Competitive monthly salary reflective of your skills, experience, and the demands of the cybersecurity industry, • Monthly performance bonus rewarding dedication, results, and commitment to exceptional customer service, • Two extra salaries per year (13th and 14th salaries) providing financial security beyond the standard market offering, • Fully paid relocation package including return flight, airport transfer, and hotel accommodation to ensure smooth transition to Greece, • Fully paid professional training to equip you with cybersecurity product knowledge, tools, and customer service skills from day one, • Comprehensive health insurance coverage throughout employment, • A dynamic, multicultural, supportive work environment within one of the world’s most exciting and evolving industries, • Real career development and progression opportunities within cybersecurity sector and the Mercier Consultancy Group network, • And much more… #J-18808-Ljbffr