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ph3Overview /h3pbWho we are? /bbr/ bSupportYourApp /b is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a bChat Support Consultant /b today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes. /ph3What you will do /h3ulliDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints /liliBuild strong and lasting customer relationships /liliKeep up with evolving tools and technology /liliHandle sensitive customer data with care and security /liliApply the latest and greatest customer happiness practices /liliMaintain deep understanding of client solutions and meet KPI /liliBe a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays /liliCommunicate with developers and cross-functional specialists /li /ulh3What you need to succeed in this role /h3ulliNative Finnish-speaker and excellent English communication skills (at least C1 level) /liliAt least 6 months of live chat support experience, preferably in crypto or financial services /liliBasic financial knowledge or payment/banking experience is preferred /liliCrypto industry knowledge is a plus /liliCRM experience in Salesforce is an advantage /liliStrong analytical thinking and research skills /liliPositive, proactive and responsible attitude /liliPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) /li /ulh3Will be a great plus /h3ulliCRM systems expertise /li /ulh3Benefits /h3ulliFlexible schedule /liliOpportunity to cooperate fully remotely /liliInclusive international environment /liliCompensation in USD /liliRewards for referring friends /liliBalance between project workload and personal time, but also - internal health policy /liliResponsive leadership interested in your development and long-lasting cooperation /liliGreenhouse conditions for self-development /liliA culture built on trust, with no time-tracking requirements /liliThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected /li /ulpYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. /ppSo if you re a proactive bSupport Specialist /b who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don t miss this opportunity and send us your CV in English to collaborate with us! /ppOver 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. /ppKnow someone perfect for the role? Refer them and get rewarded! /ppWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. /p /p #J-18808-Ljbffr

A global support service provider is looking for a Chat Support Consultant. Ideal candidates are Finnish speakers, have live chat support experience, and strong analytical skills.

We are seeking a Lead Machine Learning Engineer to join the Chat Evaluations team and drive production ML work that powers engaging conversations and better user insights.

This really does vary but could be: creating chatbots to coach our users around their financial health, creating classifiers to better understand transaction data or even optimising transactions within our payments platform. Training and fine‑tuning models to solve customer problems across our cha