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  • Operations Coordinator
    Operations Coordinator
    hace 5 días
    $20 por hora
    Jornada completa
    Manhattan, New York

    ENTRY-LEVEL SUPPORT ROLE AVAILABLE FOR 26-27 SCHOOL YEAR - NO PRIOR EXPERIENCE NEEDED About the Role Basic Office Support: • Greet and check-in visitors following school security protocols, ensuring all guests are properly signed in and receive visitor badges., • Coordinate with teachers and staff to deliver requested supplies from the main office to classrooms or workrooms as needed., • Monitor and restock frequently used office supplies, such as paper, pens, and forms (i.e. MAFs), to maintain a functional work environment., • Assist with digital filing and organizing important documents, ensuring that records are easily accessible and kept in the proper locations. Supporting Attendance Tracking: • Assist with daily attendance processes, ensuring accurate record-keeping and reporting as directed by the BOM., • Ensure arrival is set up each day (i.e.: stanchions, CAASS machines in place)., • Support at arrival by monitoring our CAASS scholar attendance scan-in system and escalating issues as needed. Assisting with Technology, Supply, and Inventory Management: • Check supply levels in the Teacher Work Room (TWR) daily and restock essential items (e.g., paper, pens, markers, snacks) to ensure teachers have the materials needed., • Carry and deliver scholar snacks throughout the school building as scheduled., • Monitor and document inventory levels regularly, noting when supplies are running low and informing the BOM to reorder as needed., • Respond promptly to teacher requests for specific supplies, • Troubleshoot basic scholar Chromebook issues and understand the system for distributing new technology, escalating more complex issues to the BOM or IT support. Facilities Support: • Conduct routine facility checks of the school building as directed by the BOM. (Building Operations Manager), • Ensure rapid acknowledgment of facilities slackbot issues and escalate them to the appropriate personnel (BOM or facilities team) according to established protocols., • Walk through hallways, classrooms, restrooms, and common areas, ensuring they are clean, safe, and free of hazards. General Support During Arrival & Dismissal: • Serve as extra support by being present and observant during arrival and dismissal times, while adhering to the guideline of not assuming any leadership and/or scholar management responsibilities., • Aid in recording tardy arrivals or early dismissals, ensuring that accurate records are kept and communicating any issues to the BOM., • Direct students, families, and staff to designated areas, helping manage foot traffic to keep arrival and dismissal processes efficient. Qualifications • 0-2 years of professional experience in an administrative or support role preferred., • High school diploma or equivalent required; Associate's or Bachelor's degree preferred., • Adaptable and flexible to a fast-paced environment., • Positive and proactive attitude with a strong work ethic., • Strong organizational skills and attention to detail., • Ability to follow instructions and complete tasks efficiently., • Basic computer skills and comfort with technology., • Good verbal communication skills., • Ability to work independently and as part of a team., • Eagerness to learn and contribute to the smooth operation of the school. Please submit your application if you are interested.

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  • Real Estate Transaction Coordinator
    Real Estate Transaction Coordinator
    hace 5 días
    $20–$22 por hora
    Jornada completa
    Manhasset

    Our Manhasset office is seeking a highly organized, detail-oriented, proactive professional to serve as a key member of our operations team. This position is best described as the "utility player" of the office—someone who can successfully balance transaction coordination, MLS administration, marketing, compliance oversight, technology support, training coordination, recruiting support, office operations, and agent services in a fast-paced luxury real estate environment. You will work directly alongside our Managing Director and a team of experienced, high-performing real estate professionals. This is a fully in-person role that serves as a critical resource for agents, management, and corporate operations. Position Overview The Transaction Coordinator is responsible for managing the administrative lifecycle of real estate transactions while simultaneously serving as a primary operational support resource for the office. This is not a traditional transaction coordinator position. In addition to transaction management, the successful candidate will be responsible for MLS administration, marketing production, social media coordination, compliance review, recruiting support, agent website maintenance, CRM management, training coordination, technology troubleshooting, and implementation of company-wide initiatives. This role requires someone who can successfully balance: • Transaction management, • MLS administration, • Compliance oversight, • Marketing coordination, • Social media management, • Recruiting support, • Office administration, • Technology support, • Agent training and education, • CRM and website management, • Corporate reporting and brokerage initiatives The ideal candidate combines strong organizational skills with creativity, professionalism, technical aptitude, and a commitment to accuracy. This position plays a vital role in ensuring transactions remain compliant, listings are properly maintained, agents receive the operational support they need, and the office continues operating efficiently. Why Join Our Team? You will become an important part of a close-knit office environment where agents and staff genuinely support one another's success. You'll work alongside respected industry professionals while building a stable, long-term administrative career within a luxury real estate brokerage. This is an excellent opportunity for someone who enjoys helping others, solving problems, staying organized, and serving as a key contributor to the success of a high-performing office. Core Responsibilities Transaction Lifecycle Management Manage the administrative flow of transactions from contract to closing, including: • Managing transaction documentation and compliance, • Maintaining accurate files and records, • Monitoring critical deadlines, • Coordinating communication between:, • Buyers, • Sellers, • Attorneys, • Lenders, • Agents, • Supporting agents through listing-to-closing workflows, • Managing brokerage compliance requirements, • Organizing transaction files and supporting materials, • Ensuring adherence to brokerage, MLS, and New York State regulations, • Assisting with contract processing, transaction tracking, and closing preparation MLS Administration & Listing Management Serve as the primary MLS administrator for agents throughout the listing lifecycle. Responsibilities include: • Creating and managing MLS listings from inception through closing, • Researching, gathering, and entering listing information, • Preparing MLS-ready property descriptions, • Writing and editing public remarks and broker remarks, • Entering and verifying:, • Property details, • Property classifications, • Room descriptions, • Tax information, • School district information, • Property records, • Building dimensions, • Parcel information, • Section / Block / Lot information, • Directions and location details, • Uploading required listing documents and disclosures, • Coordinating required signatures through Authentisign and related systems, • Managing listing compliance requirements, • Resolving MLS compliance issues, • Processing:, • New listings, • Coming Soon listings, • Price changes, • Open houses, • Broker opens, • Under Contract updates, • Closed listings, • Other status changes, • Serving as a primary MLS resource for agents and management, • Ensuring listing accuracy and completeness throughout the lifecycle of each listing Listing Marketing & Property Promotion Coordinate listing launches and ongoing property marketing initiatives by: • Creating marketing materials for:, • New listings, • Open houses, • Broker opens, • Price improvements, • Under-contract properties, • Sold properties, • Company announcements, • Writing property descriptions for:, • MLS, • Company websites, • Email campaigns, • Print marketing, • Social media, • Creating luxury real estate advertising copy highlighting:, • Property features, • Lifestyle benefits, • Community amenities, • Developing headlines, captions, hashtags, and promotional content, • Designing postcards, notecards, digital flyers, and marketing pieces, • Coordinating broker-to-broker listing email campaigns, • Building targeted email and mailing lists for listing promotion, • Maintaining Laffey Real Estate branding standards across all marketing materials Social Media Management Manage and coordinate social media initiatives for listings, agents, recruiting, and brokerage operations. Responsibilities include: • Creating daily social media content, • Managing marketing calendars for agents and office initiatives, • Designing:, • Instagram posts, • Stories, • Reels, • Digital advertisements, • Recruiting campaigns, • Agent recognition content, • Creating content that increases:, • Property exposure, • Agent visibility, • Recruiting efforts, • Brand awareness, • Developing marketing copy, captions, and hashtags, • Monitoring branding consistency across all platforms, • Assisting agents with social media strategies and content implementation NYS Real Estate Advertising Compliance Maintain strict compliance with New York State Department of State advertising regulations, MLS requirements, Fair Housing standards, and brokerage policies. Responsibilities include: • Reviewing and approving marketing materials for compliance, • Confirming proper brokerage identification, • Confirming proper use of licensed agent names and titles, • Verifying required disclosures, • Monitoring buyer-side advertising compliance, • Ensuring listing broker disclosure compliance, • Maintaining Fair Housing compliance, • Reviewing MLS remarks and marketing language, • Identifying and correcting non-compliant advertising, • Providing guidance and education regarding advertising regulations Real Estate Research Perform detailed property and market research to support listings, marketing, and agent services. Research may include: • Property history, • Public records, • Tax information, • School district information, • Neighborhood information, • Comparable properties, • Market statistics, • Community highlights, • Property ownership records, • Parcel information Agent Support & Brokerage Operations Provide direct operational, marketing, administrative, and technology support to agents and office leadership. Responsibilities include: • Responding to agent support requests, • Creating and updating agent marketing materials, • Preparing promotional and branding materials, • Maintaining brand consistency, • Designing:, • Postcards, • Notecards, • Flyers, • Email campaigns, • Presentation materials, • Creating targeted marketing lists and distribution lists, • Assisting agents with CRM maintenance, • Uploading and organizing contact databases, • Providing day-to-day operational support, • Assisting agents with:, • CRM systems, • Marketing platforms, • Social media tools, • Video tools, • Presentation platforms Agent Website & CRM Management Maintain company-provided agent websites and CRM systems. Responsibilities include: • Updating agent websites within the Delta Media platform, • Maintaining website content and listing information, • Uploading agent sales history and profile information, • Researching and manually adding historical transactions when company systems do not automatically populate prior sales, • Assisting with CRM setup and maintenance, • Uploading and organizing contacts, • Managing database quality and organization, • Supporting agent marketing campaigns through CRM systems Recruiting & Retention Support Support brokerage recruiting and retention efforts through marketing, event preparation, and administrative coordination. Responsibilities include: • Designing and updating recruiting flyers, • Creating recruiting-related marketing materials, • Producing recruiting social media content, • Maintaining recruiting packets and materials, • Preparing recruiting meeting folders, • Maintaining recruiting presentation materials, • Updating class schedules and educational information, • Supporting brokerage initiatives aimed at attracting and retaining agents Training Coordination & Educational Support Coordinate and support agent education and office training initiatives. Responsibilities include: • Hosting and coordinating in-office training sessions, typically held twice per month, • Preparing training materials and handouts, • Creating:, • Marketing guides, • Compliance checklists, • MLS instructions, • Social media guides, • Technology tutorials, • Buyer representation materials, • Seller preparation materials, • Rental process guides, • Housing Choice Voucher / Section 8 materials, • Maintaining training attendance records, • Organizing educational resources, • Assisting with company-sponsored educational initiatives, • Participating in monthly company-wide meetings and corporate initiatives Materials should be: • Professional, • Easy to understand, • Printable, • Presentation-ready Office Marketing & Brand Management Support the overall image and branding of both the Manhasset office and Laffey Real Estate. Responsibilities include: • Maintaining office marketing displays, • Designing and updating office posters and promotional displays, • Updating window displays to reflect:, • Active listings, • Under contract properties, • Sold properties, • Price changes, • Open houses, • Promoting office events and company initiatives, • Creating agent recognition campaigns, • Supporting company branding efforts, • Producing content that highlights:, • Company culture, • Agent accomplishments, • Brokerage advantages, • Luxury services, • Maintaining a professional and luxury-oriented office presentation Office Technology & Daily Operations Serve as the office's primary resource for day-to-day operational and technical support. Responsibilities include: • Email setup and troubleshooting, • Printer support, • Office equipment troubleshooting, • Basic technology support, • Administrative support initiatives, • Assisting agents with company software and platforms, • Supporting daily office operations, • Helping colleagues resolve operational and technical issues that impact productivity Corporate Liaison & Compliance Support Act as a liaison between the Manhasset office and corporate operations. Responsibilities include: • Implementing brokerage-wide initiatives, • Supporting evolving company policies and procedures, • Completing required reporting requirements, • Managing corporate administrative projects, • Participating in company-wide meetings and initiatives, • Ensuring local adherence to company standards Required Qualifications Must Have • Exceptional written communication skills, • Strong attention to detail, • Outstanding organizational skills, • Ability to manage multiple priorities and deadlines, • Professional phone and email communication skills, • Strong proofreading abilities, • Ability to work independently, • Strong discretion and professionalism, • Interest in residential real estate, • Ability to learn new technology platforms quickly, • Ability to thrive in a fast-paced environment, • Ability to balance multiple responsibilities and frequent interruptions Preferred • Previous real estate brokerage experience, • Real estate transaction coordination experience, • Experience with OneKey MLS Matrix, • Marketing and social media experience, • Knowledge of Long Island real estate markets, • Experience with CRM systems, • Experience with Delta Media websites, • Familiarity with New York State real estate advertising regulations Technology Skills Preferred experience with: • OneKey MLS Matrix, • Canva, • Delta Media platforms, • CRM systems, • Instagram/Facebook/Meta Business Tools, • Email marketing platforms, • Digital marketing systems, • Microsoft Office Suite, • Real estate research tools, • Authentisign or electronic signature platforms The ability to quickly learn and adapt to new technology is essential. Ideal Candidate The ideal candidate is: • Creative yet highly detail-oriented, • Equally comfortable with paperwork, compliance, technology, and marketing, • Able to manage multiple agents and competing deadlines, • Organized enough to balance numerous ongoing projects simultaneously, • Comfortable supporting both local office needs and corporate requirements, • Professional, dependable, resourceful, and a proactive problem-solver, • Able to shift quickly between transaction management, marketing, technology support, compliance review, training coordination, and office operations, • Committed to a long-term administrative career This position is best suited for someone who enjoys wearing many hats and serving as a central resource for a busy office. Compensation & Schedule • Hourly Pay: $20.00–$22.00 per hour, • Schedule: Monday–Friday, 9:00 AM–5:00 PM, • Location: In-person, Manhasset, NY

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  • Restaurant Manager
    Restaurant Manager
    hace 5 días
    $30–$35 por hora
    Jornada completa
    Plandome

    Date posted: May 30, 2026 Pay: $30.00 - $35.00 per hour Job description: Overview Join our dynamic team as a Part-time Food and Beverage Manager, where your passion for hospitality and food service management will shine! In this energetic role, you will oversee daily operations within our vibrant food and beverage outlets, ensuring exceptional customer experiences, smooth shift management, and efficient team coordination. This position offers a fantastic opportunity to develop your leadership skills while working in a lively environment that values innovation, teamwork, and high standards. Whether managing casual dining, quick service, or catering functions, you’ll play a vital role in delivering memorable dining experiences for our guests. Job Tasks/Duties • Schedules personnel and plans dining room set-up based upon anticipated member/guest counts and client needs, • Takes reservations and checks table reservation schedules, • Greets and seats members and guests, • Carefully supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary, • Inspects dining room employees to ensure that they are in proper and clean uniforms at all times, • Hires, trains, supervises and evaluates dining room staff, • Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc., • Receives and resolves complaints concerning food, beverages, and service, • Serves as liaison between the dining room and kitchen staff, • Assures that all sidework is accomplished and that all cleaning of equipment and storage areas is completed according to schedule, • Directs pre-meal meetings with dining room personnel. Relays information and policy changes and briefs personnel, • Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures. Checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns, • Makes suggestions about improvements in dining room service procedures and layout, • Produces daily/meal period revenue analyses and other reports from the Point of Sale system(s) used in the dining room, • Assures that the dining room and other club areas are secure at the end of the business day, • Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for, • Develops and maintains the dining room reservation system, • Develops and implements an on-going marketing program to increase dining room business, • Develops and continually updates and refines policy and procedure manuals for service staff to increase service quality, • Assists in service and tableside cookery as needed, • Attends scheduled staff meetings Physical Demands and Work Environment • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach. Schedule • Full-time seasonal position, • Flexible schedule including mornings, evenings, weekends, and holidays Compensation: $30-$35 hour based on experience. Benefits: • Flexible schedule, • Paid time off, • Paid training Work Location: In person

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  • Cook
    Cook
    hace 6 días
    $18 por hora
    Jornada parcial
    Colonial Heights, Yonkers

    Serving New York's best Smash burgers and crispy fries, 7th Street Burger is bringing simplicity back to the burger! With our fresh, simple, high-quality food at a great value. 7th Street Burger is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking positive and enthusiastic Line Cooks who love to serve! Qualifications: • Experienced in a high volume, fast-paced restaurant environment, • Food handler certification, strongly preferred, • Ability to work 8+ hour shifts, • Previous experience working as line cook Responsibilities: • Work prep, and all stations (Fryer and Grill stations), • Clean kitchen every day and assist on deep cleaning days, • Maintain clean work area and follow department of health standards, • Work with staff members on getting orders out in a timely manner with excellent quality What do we offer? • Salary of $17 – $20 an Hour (depending on your experience) Benefits & Perks including: • Flexible schedule, • Paid sick time, • Paid training, • Free Meals This Job Is Ideal for Someone Who Is: • Dependable -- more reliable than spontaneous, • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction, • Autonomous/Independent -- enjoys working with little direction, • High stress tolerance -- thrives in a high-pressure environment 7th Street Burger provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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  • Barista / Cashier
    Barista / Cashier
    hace 9 días
    $17–$20 por hora
    Jornada parcial
    Port Chester

    The Producer Coffee Studio is a local coffee shop that believes in the harmony between caffeine and creativity- blending two of our passions into one place! Though different, music and coffee are all about one thing: the process. When making coffee, the blend of beans, roasts and grinds compose a good drink. In mixing music, the notes and harmony are important to make a good set. Both require balance, stability, and, well, good taste. We are looking for full-time and part-time baristas that have a passion for coffee. Baristas are responsible for various duties including but not limited to: · Welcoming customers in a positive manner and providing an exceptional guest experience. · Maintaining a safe, clean, and organized working environment in line with Dept. of Health and company standards. · Developing an understanding of our coffees, teas, baked goods, and merchandise to drive sales and service. · Taking customer orders, making product recommendations and processing transactions. · Preparing and serving specialty coffee drinks including espresso-based beverages on La Marzocco espresso machinery, cold brew batches, and teas in line with The Producer Coffee Studio’s standards. · Assisting new staff and helping to train on coffee shop routines. · Contribute to a culture of innovation by providing ideas for house and seasonal coffee and tea beverages. · Other duties and special projects may be assigned from time to time. Qualifications and skills: · 2 Years of coffee shop experience is required. · Must be able to steam milk for various espresso based drinks. · Demonstrated passion and enthusiasm for music and coffee as well as a desire to educate others about our coffee. · Knowledge of POS systems and experience providing training is preferred. · High energy and outgoing personality, professional demeanor. · Must be punctual and reliable, always on time. · Must be able to multi task. · Must have welcoming personality. · Ability to take direction, receive coaching to execute at a high level. · Able to work a flexible schedule and are available to work morning, evenings, weekends, and holidays. Ideally would be able to commit to working 3-5 days per week. Physical Demands: · Must be able to stand for long periods of time and move about the café. · Ability to use hands, wrists, and fingers to operate the espresso machine, cash register, among others · Must have the ability to taste and smell of coffee. · Must have ability to speak and hear to frequently communicate with customers. · Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally · Ability to bend, squat, twist, and reach above shoulder level and below waist level, for example, to grab boxes or cups

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  • Line Cook
    Line Cook
    hace 14 días
    $19 por hora
    Jornada parcial
    Tuckahoe

    We are looking for a dependable, hard working line cook to join our back of house team. The ideal candidate is passionate about cooking, works well under pressure, and works with consistency and attention to detail. You will work closely with other BOH staff to maintain an organized, clean, and safe work environment. responsibilities: • prepare and cook menu items according to recipes and presentation standards, • set up and stock assigned station before each shift, • maintain quality, speed, and consistency during service, • follow proper food safety, sanitation, and hygiene procedures, • ensure all food is labeled, stored, and rotated (FIFO), • communicate effectively with chefs and fellow team members throughout service, • keep workstation clean, organized, and stocked at all times, • assist in prep work, receiving deliveries, and inventory as needed, • minimize food waste and use ingredients responsibly -preform opening, closing, and cleaning duties • follow all company policies and safety regulations Qualifications: -previous line cook or kicthen experience preferred • ability to work in a fast paced environment, • strong work ethic and positive attitude; willing to learn, • reliable attendance and punctuality, • ability to multitask and stay organized during busy shifts, • ability to stand for extended periods of time and capability of lifting up to 50 lbs, • flexible availability including weekends, nights, and holidays What we offer: • competitive hourly pay, • flexible scheduling, • opportunities for advancement and growth, • staff meals and discounts, • supportive and professional environment

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  • Bartender
    Bartender
    hace 1 mes
    $14–$20 por hora
    Jornada completa
    East Bronx, The Bronx

    LOCATED IN BRONX NY Position Overview We are seeking a high-performing Bartender who is not only skilled in mixology and guest experience, but also committed to personal and professional growth. This role is designed for individuals who want to elevate beyond bartending into leadership, operations, and revenue-driving responsibilities. Key Responsibilities Guest Experience Excellence Deliver exceptional, high-energy service to all guests Build rapport with clientele to create repeat business and loyalty Maintain full knowledge of menu offerings, specials, and upselling opportunities Revenue & Performance Growth Consistently meet and exceed sales targets (upselling, premium bottle service, etc.) Identify opportunities to increase average check size Support high-volume service while maintaining quality and speed Operational Excellence Maintain a clean, organized, and fully stocked bar at all times Follow all safety, sanitation, and compliance guidelines Accurately handle cash, POS systems, and inventory tracking Team Collaboration & Leadership Development Work closely with management and service staff to ensure seamless operations Assist in training new bartenders and barbacks as needed Take initiative in problem-solving during high-pressure situations Growth & Development Expectations Participate in ongoing training (mixology, service standards, leadership) Demonstrate progression in responsibility, performance, and accountability Show readiness to grow into roles such as Lead Bartender, Supervisor, or Manager Qualifications Previous bartending experience in a high-volume or upscale environment preferred Strong communication and interpersonal skills Ability to multitask and perform under pressure Sales-driven mindset with a focus on guest satisfaction Open to feedback, coaching, and continuous improvement What We Offer Performance-based growth opportunities Hands-on training and mentorship Fast-track advancement for top performers Dynamic, high-energy work environment Ideal Candidate You’re not just here to “bartend.” You’re here to build a skillset, increase your earning potential, and grow into a leadership role. You take ownership, move with urgency, and treat every shift like an opportunity to improve.

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  • Tax Program Director
    Tax Program Director
    hace 2 meses
    $80000–$105000 anual
    Jornada completa
    Morris Heights, The Bronx

    POSITION DESCRIPTION Position: Program Director Program: VITA Tax Program Reports to: Senior Program Director Salary Range: $80,000 to $105,000 Full-Time - VITA Tax Program Director About This Opportunity We welcome applications from candidates with diverse backgrounds and experiences. If you are passionate about advancing economic justice and possess strong leadership skills, we want to hear from you. This senior leadership role provides strategic direction and high-level oversight of Ariva’s Volunteer Income Tax Assistance (VITA) Program, ensuring alignment with organizational goals and meaningful community impact. The Program Director supervises full-time and seasonal staff, oversees dozens of volunteers, leads program design and evaluation, and cultivates partnerships with funders, city and state agencies, and community organizations. This position plays a key role in shaping Ariva’s long-term strategy to build financial stability in the Bronx and other underserved communities. About Ariva MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City. VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives. We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Position Description Ariva is seeking a Program Director to join our leadership team. The Program Director is an experienced manager with demonstrated leadership abilities who works with us to develop, launch, execute, and evaluate effective programs that support vulnerable and underserved residents of our community. Ariva is one of the most established non-profit organizations providing free tax assistance in the Bronx. We are an IRS-sponsored VITA program and a Certified Acceptance Agent for ITINs. The program serves over 8,000 New Yorkers each year. The Program Director must have proven experience in managing, cultivating, and retaining staff. The Program Director will oversee a team of 5 full-time, year-round staff, 20-25 seasonal staff, and about 100 volunteers. This is a full-time position with an average schedule of approximately 45 hours per week, with the possibility of additional hours during the income tax filing season. The position requires some evening and weekend availability to support community-based programs. During the main filing season (January–April), the Program Director may be expected to work most evenings and Saturdays. Face-to-face in-person service is an essential component of this position. This role involves frequent local travel to sites throughout NYC. Responsibilities The Program Director provides strategic and operational leadership for Ariva’s VITA tax program. The Program Director directly oversees projects and tax sites, supervises staff, ensures IRS-compliant service delivery, cultivates partnerships, and provides coverage as needed to ensure seamless, high-quality service at all sites. The Program Director's responsibilities include, but are not limited to: Primary Responsibilities Program Leadership ● Set the overall vision and strategy for the assigned financial capability programs in alignment with Ariva’s strategic plan. ● Design, implement, and evaluate new and existing programs. ● Lead program budget development, monitoring, and financial reporting of assigned programs. ● Serve as a key contributor in agency strategy sessions with executive staff and the Board. ● Oversee contract management, including compliance and invoicing. ● Monitor performance and reporting for all assigned tax sites and projects, ensuring ongoing compliance with IRS and local funder requirements. ● Ensure a highly professional and client-centered environment at all tax sites. ● Identify, implement, and monitor tax time savings and asset-building initiatives. ● Coordinate program integration strategies with Ariva’s financial counseling program. ● Review and approve communications content (website, social media, outreach materials). ● Support succession planning and cultivate leadership capacity within the program team. Team Management & Operations ● Recruit, mentor, and supervise full-time program staff. ● Develop and implement long-term professional development and staff retention strategies. ● Recruit, mentor, and supervise site coordinators and seasonal staff during tax season. ● Ensure tax sites have adequate equipment, technology, and supplies. ● Maintain safeguards to protect client privacy and data security. ● Maintain a secure and accurate equipment inventory of laptops and peripherals, ensuring security and antivirus software are up to date. External Relations & Representation ● Represent Ariva in meetings with funders, city agencies, and external partners. ● Design and oversee community outreach and marketing campaigns that build a sustainable client pipeline. ● Develop and maintain a sizable client story bank. ● Cultivate and sustain partnerships with community-based organizations, financial service providers, and other host partners where the tax sites operate. The Program Director will also have lead responsibility for the following initiatives: ● Oversee Ariva’s ITIN program. Ensure that Ariva’s ITIN program is fully compliant with all IRS requirements. ● Oversee Ariva’s Senior Citizen Tax Initiative, a program focused exclusively on the tax needs of seniors in our communities. Core Competencies: ● Minimum five years of experience in income tax preparation, preferably some in VITA sites. Multiyear seasonal site experience is acceptable. ● Minimum three years of experience in program management, including direct supervision of staff. ● A demonstrated commitment to and experience working with low-income people and in low-income communities. ● Extraordinary customer service skills and high standards of professionalism. ● Skilled in managing, motivating, and supporting staff and volunteers. ● Strong project management skills; ability to manage multiple projects with varying goals, requirements, and timelines. ● Ability to simultaneously manage several busy tax sites. ● Cultural competence to provide services to the diverse members of our community. ● Adept at building and sustaining strategic partnerships with funders, community organizations, and government agencies. ● Computer-literate; comfortable with data management, data entry, and reporting. ● Exceptional communication skills, both written and verbal, including public speaking. ● Familiarity with CRMs, especially Salesforce and tax software (currently TaxSlayer) ● Contract or grant management experience and skills. ● Able to work in person and engage in frequent local travel to visit multiple tax sites, primarily in the Bronx. ● Willing and able to be flexible in their work schedule; able to accommodate evening and weekend hours to support the tax sites during tax season Compensation & Benefits ● Salary: $80,000 - $105,000, commensurate with experience ● Subsidized health and dental insurance ● Generous paid time off ● 401K retirement plan ● Additional employee benefits "Ariva is an Equal Opportunity Employer"

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