Chick-fil-A Front of House Supervisor
hace 15 días
Niagara Falls
At Chick-fil-A, the FOH Supervisor position is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds! We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest. Responsibilities: • Lead team with best practices, • Provide a remarkable guest experience, • Demonstrate the ability to work in all Front of House positions, • Know all basic food prep, • Responsible for knowing what to do when the computer/register fails, • Count and verify registers and coupons, • Responsible for party trays and taking orders properly, • Demonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors), • Must be able to read and interpret CEM reports, • Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places), • Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.), • Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons), • Demonstrate the ability to close a shift and code end of shift items properly, • Must understand how to deal with customer/employee injuries (SEDGWICK), • Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service), • Know and be able to train on all policies Why do our team members LOVE working for Chick-fil-A? • Flexible Hours We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments, • Opportunity for advancement, • College Scholarships At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify, • Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills, • It's a Friendly Place to Work At Chick-fil-A, we consider our team to be more than just employees. We are family, • Closed Sundays Characteristics: • Team mindset, • Work with the existing team well, • Integrity, • Heart, • Supports vision of the restaurant, • Leads by example, • Builds relationships, • Good communication, • Able to take vision, goals, core values and all information from leaders and communicate to each team member, • Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests As a Supervisor: Work a minimum of forty hours per week in the restaurant (4-5 days) including Friday and Saturday Focus on systematically and effectively communicating all related goals and success factors to Team Members Qualifications: • Must have open availability including Saturdays, • 1 year of recent restaurant management experience (preferred not required), • Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism, • A passion for people and service, • Able to lead, coach and delegate a team of individuals in a fast-paced environment, • Able to make quick decisions with the restaurant's best interest in mind, • Ability to develop others, • Eagerness to learn and improve yourself, • A commitment to quality in everything you do, • Must be 18 years or older