HU Trained General Manager (Must be 21+)
2 days ago
Philadelphia
At McDonald's, our General Managers don't just run restaurants they lead businesses, develop people, and create exceptional guest experiences every day. As a HU Certified General Manager, you are responsible for overall restaurant performance, team leadership, and delivering excellence in Quality, Service, Cleanliness, and Value (QSCV). This position is for a restaurant owned and operated by an independent McDonald's franchisee. As a General Manager, you are accountable for all aspects of restaurant operations, people development, and business results. Operations Excellence • Ensure consistent execution of QSCV (Quality, Service, Cleanliness, and Value) standards, • Oversee daily operations and long-term business performance, • Maintain compliance with all McDonald's standards and procedures People Leadership & Development • Recruit, hire, train, and develop a high-performing team, • Coach and develop Crew Trainers, Shift Leaders, and Department Managers, • Build a strong leadership bench for future growth, • Foster a positive, inclusive, and performance-driven culture Food Safety & Compliance • Ensure strict adherence to food safety standards, • Maintain a safe and secure environment for employees and customers, • Enforce all health, safety, and security procedures Financial Performance • Manage profit and loss (P&L) responsibilities, • Control labor, food costs, and inventory, • Drive sales growth and profitability, • Analyze performance metrics and implement improvement plans Customer Experience • Lead the team in delivering exceptional customer service, • Resolve customer concerns professionally and effectively, • Ensure a welcoming and guest-focused environment Administrative & Operational Oversight • Oversee scheduling, staffing, and labor deployment, • Ensure completion of all reporting and documentation, • Maintain restaurant facilities, equipment, and cleanliness Required Qualifications & Certifications: To be successful in this role, candidates must meet the following requirements: • Hamburger University (HU) Certified General Manager, • Valid ServSafe Certification, • Open Availability (including mornings, evenings, weekends, and holidays) Additional preferred qualifications: • Proven experience as a General Manager or senior restaurant leader, • Strong leadership, communication, and organizational skills, • Ability to manage a high-volume, fast-paced environment, • Strong business decision-making abilities, • Bilingual abilities are a plus (Excellent verbal and written communication skills required in English & Spanish) Leadership Expectations: • Lead by example and uphold McDonald's brand standards, • Develop future leaders within your restaurant, • Drive accountability and performance across all levels, • Create a culture focused on teamwork, respect, and results Benefits & Perks: • Competitive pay scale based on performance, • Bonus potential based on restaurant performance, • Direct Deposit, • 2 weeks paid vacation (or more based on tenure), • Health insurance coverage, • Flexible scheduling (based on business needs), • Free uniforms, • Free or discounted meals, • Archways to Opportunity education programs If you're a proven leader ready to take full ownership of a high-performing restaurant, we want you on our team! Lead the Business. Build the Team. Drive Results.