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Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Dining Room Server Assistant is responsible for stocking and maintaining proper levels of equipment, linen and product during dining room hours, and for the set up and break down of tables and equipment between shifts, supervised by the Dining Room Captain. They are also responsible for cleaning and sanitizing their assigned work areas. ESSENTIAL JOB FUNCTIONS: -Stock service stations with linens, china, glassware, silverware, ice, condiments and other food products (drinks, garnishes, soups, etc.) before, during and after each meal period. -Prepare all beverage required for service, including coffee and hot water. -Set up dining rooms and special functions with appropriate numbers of tables, chairs, and settings, as well as setting up and maintaining buffets, and break down event areas when necessary. -Organize and maintain clean storage areas throughout the Mohonk Mountain House. -Receive delivery, organize, and stock both clean and soiled linens according to procedure. -Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant. -Take and receive food and beverage orders from guests and serve in an efficient, timely and professional manner following the established sequence of service. -Anticipate guest needs and meet them before you are asked to. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. -Negotiate stairs up and down while carrying full trays. -Work under crowded and noisy conditions and to navigate around guests with loaded trays. -Handle dishes and glassware carefully. -Provide proper service of food and beverage items. -Set and reset tables with linen, silverware, dishware, and glassware. -Offer and replenish food and beverages proactively. -Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures. -Clean coffee urns, beverage machines regularly. -Assist in the set up and breakdown of special functions. -Work productively and efficiently with or without supervision when performing routine tasks. -Assist servers in serving guests. -Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers. -Inspect work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders, and stand for up to 5 hours at a time. -Carry tables, chairs, chaffing dishes and other equipment in a safe manner with or without assistance. -Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Act calmly and effectively in emergency situations. -Analyze problems and develop and implement action plans to address problems. -Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps and Service Strategies with guests and staff. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business. -Perform basic mathematical functions such as addition, subtraction, multiplication and division. -Maintain confidentiality of guests’ personal information and use with discretion. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. QUALIFICATIONS: -At least 18 years of age. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Turndown Attendant works evenings to refresh the occupied guest room in appearance by tidying and providing turndown service in preparation for the guest return to the room. Extra touches are provided to ensure the room is clean, attractive and welcoming according to standard. ESSENTIAL JOB FUNCTIONS: • Enter guest rooms and provide turn down service by neatly pulling back the bed covers, placing an amenity on the pillow/bed in preparation for guest return., • Tidy up bedroom, place shoes at the foot of the bed, and fold any unfolded clothing that is left out in the room., • Vacuum the guest bedroom and empty trash/recycling bins., • Refresh and tidy bathrooms by emptying trash and replacing/replenishing towels., • Replace and restock items provided for guest use within each room and bathrooms., • Inspect that furnishings in guest rooms are placed correctly and neat in appearance and condition., • Remove Room Service trays, dishes and carts from room and place in designated hallway locations., • Cover trays and carts with napkin and write down locations of Room Service trays, dishes and carts and call Room Service to retrieve., • Turn on guest room bedside lamp upon completion of turndown service before exiting the guest room., • Secure the guest room door upon exit., • Prioritize and meet deadlines in a fast-paced dynamic environment., • Work productively and efficiently with or without supervision when performing routine tasks., • Maintain a flexible work schedule nights, weekdays/weekends, holidays, and during peak periods of business., • Complete turndown paperwork neatly, thoroughly and accurately including correct date, room number, room attendant name and signature., • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers., • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff., • Learn and retain knowledge of historical facts and information about Mohonk Mountain House., • Develop and maintain positive working relationships with other staff., • Present oneself in a friendly and professional manner in all interactions with guests and coworkers., • Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture., • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others., • Speak, read and write the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. Perform repetitive hand and arm movements., • Lift up to 30 pounds from ground level to waist level and carries a distance of up to 35 feet with/ without assistance. Walk up to 7 miles per day., • Maneuver carts safely with loads up to 300 pounds up and down stairs, in/out of elevators, through passageways., • Act calmly and effectively in emergency situations., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Operate housekeeping vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. QUALIFICATIONS: • Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience (Applicants who are at least 18 years of age that do not meet driving license requirement will be considered)., • Previous hotel-related experience / cleaning desired. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Greenhouse Grower works with a wide range of greenhouse plants. They are responsible for the management of plant growing operations and for the proper care of the greenhouse, including the principles and practices of plant cultivation, propagation, and protection. They also are responsible for the implementation and execution of an Integrated Pest Management program. ESSENTIAL JOB FUNCTIONS: -Comply with Environmental Protection Agency and Department of Environmental Conservation regulations. -Monitor greenhouse environmental conditions and alert maintenance and Greenhouse Manager of any abnormal conditions. -Apply knowledge of plant growth techniques to include but not limited to: watering, potting, fertilizing, staking, pruning, and propagation. -Research industry trends regularly and maintain current horticultural and plant knowledge, technical updates, and provide support for our Integrated Pest Management program. -Prioritize all aspects of growing operation with direction from Greenhouse Manager. -Regularly scout greenhouses, assess insect populations, and fungal problems, and address issues found in a timely manner. -Maintain protocol of organics, bio-rationals, botanicals or chemical methods, as well as our private license for greenhouse pesticide spraying. -Manage crop nutrition (including nursery wide fertilization), monitor, and schedule crop production times and plant cutbacks. -Identify plant needs and indicators of disease, stress or insect infestations and provide support for our Integrated Pest Management program. -Communicate pesticide needs with applications with Greenhouse Manager or Superintendent. -Complete management of insect and disease utilizing prescribed methods upholding all safety considerations. -Collect, report, and maintain records of all pesticide applications and post current signage. -Collect & ensure proper cleaning, disinfecting, sterilizing of tools on daily basis. -Maintain interior plants within hotel areas which include watering, plant change, and visual observation for proper plant health. -Record Garden Shop and Greenhouse Inventory. Stock, supplies and work with Greenhouse Manager on gift inventory and amenities. -Maintain greenhouse and garden shop inventories, equipment, tools and supplies. Communicate needs to supervisor. -Assist in merchandising and preparing Garden Shop and House for decoration (including special occasions), major decorating schemes, promotions, amenities, special tasks, and programs. -Analyze and make recommendations concerning greenhouse methods, merchandising, and procedures. -Interact with fellow staff and guests in a professional, courteous method. Supervise Greenhouse trainee and provide productive work. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. -Work productively and efficiently with or without supervision when performing routine tasks. -Insure safety of guests, employees, and self, anywhere on the property. -Adhere to all safety rules and regulations and wear safety equipment as required by Mohonk Mountain House. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develop and maintain positive working relationships with other staff. -Support all Mohonk Mountain House programs and policies. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards. -Work during extreme weather (summer heat to winter cold) in order to perform essential job functions. -Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry. -Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies. -Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Lift up to 75 pounds from ground level to 3 feet and 20 pounds from ground level to overhead, and carry a distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -See colors so as to recognize visual indicators concerning plant health and color coordination for decorating purposes. -Demonstrate good interpersonal skills and ability to work with a variety of people. -Work under high pressure situations, maintaining good personal composure. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -2 year degree in horticulture or related field, or 5 years progressive experience in greenhouse operations in order to adequately understand technical data and complete horticultural duties. -Certified New York State Private Pesticide Applicator in Greenhouse Category Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Directly assist bartenders and guests with beverage and food service by clearing and cleaning tables and other beverage areas, restocking supplies etc. ESSENTIAL JOB FUNCTIONS: -Assist in set up and proper arrangement of bars and service stations before, during and after the closing, assuring cleanliness, neatness and correctness of Service Bar, Carriage Lounge, Spirits on the Sunset and Banquets. Maintain standards of cleanliness for all bar areas as established by supervisor. -Deliver necessary equipment and beverages from storage areas to the bar. Secure bar storage areas. -Set up beverages and glassware behind the bar. Remove unnecessary glass racks and boxes from the bar. -Check the draft beers to ensure operation. Replace as necessary. -Set-up bar equipment including shakers, tongs, spoons etc. -Prepare garnishes by cutting fruit that the bartender will need during service. -Pick up and distribute liquor and non-alcoholic beverages from the storage areas. -Replenish beverages, fruit, glassware, napkins, etc. throughout the shift. -Keep the bar area neat and clean before, during and after each shift. Including but not limited to bussing glassware, moping behind the bar, trash removal, wiping down all surfaces, draining ice, and cleaning dirty glasses in the dishwasher. -Provide food service to Carriage Lounge and Spirits on the Sunset customers as required and remain up-to-date on menu offerings and service standards. -Provide efficient, attentive, and professional service to co-workers and guests. -Cooperate and assist all beverage personnel to assure the best possible service. -Maintain knowledge of beverage and food items. -Maintain complete knowledge of and strictly abide by New York State Alcohol Beverage Control Laws as well as Mohonk Mountain House Mountain House Alcohol Beverage Policy. -Complete opening and closing side duties as assigned. -Take responsibility for Mohonk Mountain House equipment and supplies. Prevent loss or abuse. -Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. -Receive cash from guests, make change as needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all monies. -Follow management’s instructions and suggestions – verbal as well as in writing. -Work productively and efficiently with or without supervision when performing routine tasks. Work independently and cohesively as part of the team. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Wear required footwear as approved by Food and Beverage Department standards. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develop and maintain positive working relationships with other staff. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. -Work in a manner that will not endanger self or others. -Adhere to all of Mohonk Mountain House safety and security regulations. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 50 pounds from ground level to counter and carries a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day. -Maneuver carts or dollies safely with loads up to 350 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Act calmly and effectively in emergency situations. -Analyze problems and develop and implement action plans to address problems. -Taste sweet, sour, bitter, and salty and demonstrate a sense of smell. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Role Summary We are seeking a hands-on, systems-focused Maintenance Manager to lead maintenance operations in a fast-paced production environment. This role is responsible for equipment reliability, preventive maintenance, cost control, safety, and cross-functional support. The ideal candidate is a strong leader who builds systems, drives accountability, and prioritizes in-house solutions over outsourcing. Key Responsibilities Leadership & Ownership  Lead and delegate work to maintenance staff while maintaining accountability  Take full ownership of maintenance performance and outcomes  Maintain a management-first mindset while supporting the floor when needed  Provide leadership support outside normal hours when required Maintenance Planning & Organization  Establish, enforce, and improve maintenance processes and standards  Plan, prioritize, and control maintenance jobs and projects  Develop contingency and backup plans for critical equipment  Manage maintenance activities within budget constraints Preventive Maintenance & Reliability  Build, maintain, and enforce a strong preventive maintenance (PM) program  Ensure PM compliance and integrate cleaning into PM routines  Identify and eliminate recurring equipment issues  Drive improvements in uptime, reliability, and downtime reduction Communication & Reporting  Communicate clearly with production and leadership on priorities and downtime  Provide accurate repair estimates and timely updates  Use CMS or tracking systems to document work and performance  Maintain professional, consistent reporting Qualifications  Experience managing maintenance in a manufacturing or production environment  Strong knowledge of preventive maintenance systems and CMMS  Proven ability to lead teams and implement processes  Experience with cost control, vendor management, and inventory  Strong communication and problem-solving skills Company DescriptionRecruiting CompanyRecruiting Company

Job DescriptionBASIC FUNCTIONS AND RESPONSIBILITIES: Ensure all ware washing is completed to the standards set by Mohonk Mountain House and the Ulster County Department of Health. Clean and maintain all kitchen areas as prescribed by Mohonk Mountain House. ESSENTIAL JOB FUNCTIONS: -Work safely and effectively in hot, wet, slippery and stressful environments. -Stand for up to five hours without a break. -Maintain a fast pace for several hours in order to keep up with workload of each shift. -Perform all job functions upholding the highest level of hygiene at all times. -Maintain, organize and wash all dishes on dish line. -Set up, operate and clean large commercial dishwashing machines. -Scrub pots and pans removing grease. -Lift up to 50 pounds from ground level to waist level and carries a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day. -Operate 3 bay sink. -Clean ovens, grills, fryers, heated cabinets and other kitchen equipment as directed. -Clean and maintain drains. -Separate, organize and inspect silverware visually for cleanliness. -Maintain, clean and organize all kitchen storage areas. -Operate Salvajor waste disposal equipment. -Separate food waste into compost bins. -Sanitize areas as directed before and after each shift. -Sanitize all kitchen “touch points” as directed. -Use various cleaning products in a safe and effective manner. -Sweep and mop floors safely and effectively. -Break down cardboard boxes for recycling. -Transport hot oil dolly and dispose oil safely into containers. -Clean and sanitize garbage barrels. -Assist Banquet Chef in the execution of banquets -Transport heavy and bulky items to dumpster -Identify safety hazards, report, and follow up to see that corrective action is taken. -Promote teamwork and quality service through daily communication and coordination with other departments. -Check the working condition of equipment and machinery in accordance with specifications. Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak and read the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule during peak periods of business that might require time outside of normal business hours -Develop and maintain positive working relationships with other staff. -Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. QUALIFICATIONS: -At least 18 years of age. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job. Duties, responsibilities and activities may change at any time or without notice. #ZR #ZP

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. ESSENTIAL JOB FUNCTIONS: -Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion. -Move cabinets, boxes, furniture, and equipment to clean areas. -Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned. -Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit. -Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions. -Maintain the appearance of the public areas, including hallways, staircases and entrances. -Clean walls, ceilings, fixtures, windows and equipment. -Remove recyclable materials from offices and public areas. -Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager. -Deliver firewood to guest rooms in accordance with the Housekeeping Procedures. -Document and maintain a written record of all deliveries. -Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance. -Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items. -Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked. -Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup. -Participate in special cleaning projects. -Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc. -Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc. -Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly. -Work with chemical cleansers, disinfectants and sanitizers. -Work under pressure and maintain composure while dealing with large volumes of people. -Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel. -Sign out keys and return at the end of shift. -Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values. -Work productively and efficiently with or without supervision when performing routine tasks. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Previous hotel-related/cleaning experience desired. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. ESSENTIAL JOB FUNCTIONS: -Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion. -Move cabinets, boxes, furniture, and equipment to clean areas. -Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned. -Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit. -Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions. -Maintain the appearance of the public areas, including hallways, staircases and entrances. -Clean walls, ceilings, fixtures, windows and equipment. -Remove recyclable materials from offices and public areas. -Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager. -Deliver firewood to guest rooms in accordance with the Housekeeping Procedures. -Document and maintain a written record of all deliveries. -Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance. -Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items. -Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked. -Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup. -Participate in special cleaning projects. -Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc. -Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc. -Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly. -Work with chemical cleansers, disinfectants and sanitizers. -Work under pressure and maintain composure while dealing with large volumes of people. -Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel. -Sign out keys and return at the end of shift. -Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values. -Work productively and efficiently with or without supervision when performing routine tasks. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Previous hotel-related/cleaning experience desired. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Gift Shop Clerk must provide outstanding customer service, proactively make sales to meet and exceed budget, keep all areas neat and clean, and keep shelves stocked and managers aware of anything that needs to be ordered. ESSENTIAL JOB FUNCTIONS: -Operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions. -Maintain proper balance in cash drawer and in personal bank. -Open and close shop including cash drawer check-ins and check-outs according to accounting procedures. -Learn and retain all Soda Fountain food and drink preparations. -Assist customers with gift and soda fountain purchases, imparting product knowledge when applicable. -Present a friendly, positive, and helpful demeanor. -Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance. -Develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service. -Take an active role in stocking shelves. -Check in parcel, noting any discrepancies, and price items. -Assist with weekly newspaper reserve list and magazine stocking and returns. -Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team. -Take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy. -Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc. -Perform regular, daily housekeeping tasks, including special projects. -Actively learn and implement new ideas, methods and skills. -Comply with and implement all of the organization’s policies and procedures. -Exercise vigilance to prevent shoplifting. -Comply with cost-reduction measures. -Comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards. -Maintain a presence throughout the Gift Shop and engage shoppers. -Work productively and efficiently with or without supervision when performing routine tasks. -Listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Maintain a calm, friendly, efficient manner at all times to guests and co-workers. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Develop and maintain positive working relationships with other staff. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Fold clothes, operate cash register, and prepare Soda Fountain items. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. QUALIFICATIONS: -Hospitality and retail experience a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Gift Shop Clerk must provide outstanding customer service, proactively make sales to meet and exceed budget, keep all areas neat and clean, and keep shelves stocked and managers aware of anything that needs to be ordered. ESSENTIAL JOB FUNCTIONS: -Operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions. -Maintain proper balance in cash drawer and in personal bank. -Open and close shop including cash drawer check-ins and check-outs according to accounting procedures. -Learn and retain all Soda Fountain food and drink preparations. -Assist customers with gift and soda fountain purchases, imparting product knowledge when applicable. -Present a friendly, positive, and helpful demeanor. -Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance. -Develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service. -Take an active role in stocking shelves. -Check in parcel, noting any discrepancies, and price items. -Assist with weekly newspaper reserve list and magazine stocking and returns. -Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team. -Take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy. -Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc. -Perform regular, daily housekeeping tasks, including special projects. -Actively learn and implement new ideas, methods and skills. -Comply with and implement all of the organization’s policies and procedures. -Exercise vigilance to prevent shoplifting. -Comply with cost-reduction measures. -Comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards. -Maintain a presence throughout the Gift Shop and engage shoppers. -Work productively and efficiently with or without supervision when performing routine tasks. -Listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Maintain a calm, friendly, efficient manner at all times to guests and co-workers. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Develop and maintain positive working relationships with other staff. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Fold clothes, operate cash register, and prepare Soda Fountain items. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. QUALIFICATIONS: -Hospitality and retail experience a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented. Benefits include generous and competitive pay, commission, career growth potential, training and workshops with leading companies in the Spa industry. ESSENTIAL JOB FUNCTIONS: • Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines; ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies., • Take, organize, and coordinate reservations for services., • Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products according to guest’s preference (room charge, credit or gift card, cash, check, etc.), • Maintain high level of product knowledge by attending product training sessions and participating in new service trainings by receiving incoming services., • Demonstrate knowledge of products and services, educate guests, and sell merchandise, and create and maintain displays., • Play an active and hands on role in supporting the appearance of the Spa by maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures., • Maintain a neat and orderly workspace., • Attend associate meetings and applicable workshops., • Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members., • Perform basic administrative duties such as filing, photocopying, scanning, and faxing. Handle mail orders, track packages, mail/email correspondences., • Work productively and efficiently with or without supervision when performing routine tasks., • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately., • Maintain the proper balance in cash drawers, making change orders when necessary., • Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook., • Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time., • Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance. Walk up to 3 miles per day., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints., • Inspect work by touch, sight, sound and smell for conformance to prescribed standards., • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Adhere to all Mohonk Mountain House and Departmental policies and procedures., • Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests., • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors, • Learn and retain knowledge of historical facts and information about Mohonk Mountain House., • Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business. QUALIFICATIONS: • At least 18 years of age., • Standard First Aid and CPR certification preferred., • At least 3 years of experience in Resort/Hotel or the like preferred., • High School, Business School or Business Degree a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential. ESSENTIAL JOB FUNCTIONS: • Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork., • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others., • Promote and recognize customer loyalty and provide exceptional service., • Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps), • Collect information for guest billing, including tax exempt status information, credit card, check, or cash, • Assist customers with questions regarding their existing reservations. Make future reservations, • Understand reservation codes, other input codes, and special traces., • Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information., • Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments., • Make Dining Reservations for hotel guests of the resort., • Prepare key packets and registration card arrival boxes for reserved designated group business., • Organize guest registration cards by filing all cards accurately in room number order., • Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure., • Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities)., • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff., • Learn and retain knowledge of historical facts and information about Mohonk Mountain House., • Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform., • Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills., • Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus., • Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information., • Attend required coaching and training sessions as scheduled to review service quality and productivity., • Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations., • Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage., • Transfer special unrelated front desk telephone calls to the appropriate departments, • Advise guests of messages (telephone, fax, etc.) and package deliveries., • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately., • Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies., • Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts., • Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards., • Take information on shopping orders and relay information to the Guest Services Shopper., • Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner., • Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation., • Follow opening and closing procedure checklists., • Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures., • Keep a clean and neat work station, restock office supplies and paper supplies as necessary., • Work in office setting subject to continuous interruptions and background noises., • Work extended periods of time viewing a computer video monitor and input information with a keyboard., • Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure., • Maintain professional composure and use good manners on the telephone and in person., • Be dependable, responsible, and punctual and; and maintain good attendance., • Learn and effectively process job responsibilities efficiently and confidently., • Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies., • Work productively and efficiently with or without supervision when performing routine tasks., • Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business., • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Escort guests and show various room types., • Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day., • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs., • Inspect work by touch, sight, sound and smell for conformance to prescribed standards., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Maintain focus on the job task at hand to think clearly and quickly. QUALIFICATIONS: • High school diploma or equivalent required, • Hospitality or customer service experience required or degree in hospitality, business finance, or accounting., • Cashiering or banking experience preferred Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: This Guest Services Attendant is responsible for welcoming and assisting prospective and current guests at the resort. Responsibilities include assisting guests with their luggage and valet parking. The qualified candidate must have an outgoing, friendly personality, great customer service skills and a neat, professional appearance. ESSENTIAL JOB FUNCTIONS: -Greets all arriving/departing guests by name when available, unloads/loads luggage from automobiles and provides directions/orientation to resort. -Attends to Guest's needs, i.e., information, directions, delivery of messages. etc. -Familiarizes self with local roadways, highways, attractions and general landscape of the area and provides accurate information/directions to guests. -Provides all guests with a pleasant experience by presenting self in a friendly and knowledgeable fashion. -Transports luggage to Luggage hold room or Guest room. -Orientates guests to room features and services. -Provides service to Guest during check-out by removing Guest's luggage from their room to either the Guest's automobile or luggage storage room. -Operates vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Drives, parks, parallel-parks, and backs up vehicles using only side mirrors when necessary. -Performs automobile and others inspections by touch, sight, sound and smell. -Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle. -Valet parks guest automobiles, secures windows and doors and retrieves automobile from parking lot. -Demonstrates knowledge of automobile security systems and kill switches. -Operates a variety of vehicle types and drives them according to the methods recommended by the manufacturer. Parks vehicles according to department policy and ensures diesels are properly connected during cold weather. -Parks automobiles in a timely fashion to assist in alleviating congestion of automobiles in front of resort. -Assists with jump starts, tire changes and gasoline refueling in accordance with department policy. -Connects/disconnects battery operated vehicles into/out of charging stations. -Fulfills the responsibilities of a Porch Attendant as needed. -Acts as an ambassador of the Resort when taking up luggage, explaining layout, activities, safety features, resort policies, amenities, etc. -Delivers Gift Shop orders, shopping orders, ice, firewood, dry cleaning and other items requested by guests. -Supplies wood for and maintains the fires in the public fireplaces. -Maintains all equipment belonging to the department in an operational fashion by appropriately using the equipment and repairing it as necessary. -Maintains a neat and clean Guest Service area. Includes the cleanliness and appearance of the Guest Service desk, office, storage room, Bellperson's lounge, porch and roadway. May include the removal of dirt, snow, glass, etc. -Takes immediate corrective action to resolve guest complaints. Refers unresolved complaints to the immediate attention of the Concierge, Bell Captain and/or Guest Relations Manager. -Shovels or brooms snow or scrapes ice from automobiles and pathways. -Carries out Guest shopping requests as directed. -Secures items stored in Guest storage areas and ensures safe-keeping. Keeps all items in an organized, neat and secure fashion. -Learns and familiarizes self with all desk functions to include, but not limited to, assisting with trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet initiation and completion, ensuring all guests are appropriately handled, etc. -Works outdoors and exposed to natural elements. -Works in stressful situations and under pressure. Adapts to changing priorities and maintains composure. -Analyzes problems and develops and implements action plans to address problems. -Works independently and as part of a team. -Speaks, reads and writes the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hears verbal instructions, directions and warnings. -Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Grasps, lifts, carries and maneuvers up to 75 pounds to process luggage and firewood. -Pushes, pulls and maneuvers a loaded luggage cart weighing up to 400 lbs. in/out of elevators, through passageways or outdoors up to 500 feet., -Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time. -Walks up and down a flight of up to 100 stairs frequently throughout a shift. Shovels snow for long periods of time (up to a total shift of 8 hours). Walk up to 15 miles. -Operates and uses electronic equipment such as adding machines, computers, telephones and hand-held portable radios. -Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learns and retains knowledge of historical facts and information about Mohonk Mountain House and services. -Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develops and maintains positive working relationships with other staff. -Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. -Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Valid New York State Class E Chauffeur's License, or equivalent. License must be free of serious and multiple infractions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description $17.00 per hour start rate with potential to increase up to $18.75 within the first month with completion of certifications. Overtime available Wraparound Services of the Hudson Valley is celebrating over 70 years of providing quality residential and community based services to individuals with developmental disabilities throughout the Hudson Valley. We are currently seeking a caring, committed, dedicated DSP to join our team at our residence in New Paltz. Make a difference in the lives of adults with developmental disabilities by assisting them to lead more independent lives. QUALIFICATIONS: • High school diploma or equivalent, • Possession of a clean, valid New York State Driver’s License., • Current certifications: First Aid, SCIP, CPR, Van, Medication Administration and all house specific (i.e. tube) if required, must be obtained within six months. ESSENTIAL RESPONSIBILITIES: • Implementation of Individual’s Comprehensive Functional Assessment or Individualized Service Plan and Individual’s MY LIFE PLAN as needed., • Completion of OPWDD Core Competency training, • Implement Individuals Residential Habilitation Plan and/or Formal Active Treatment Goals., • Document goal progress on a daily basis., • Capable of learning use of electronic record for documentation, • Adhere to Individuals' safeguard plans., • Adhere to Person Centered Philosophy of Care., • Demonstrate OPWDD Core Competencies on an on-going basis., • Physically transfer participants during ADL and positioning activities., • Assist and train Individuals in activities of daily living, including but not limited to: toileting, feeding, dressing, and bathing., • Implement therapeutic programs as required by clinical staff., • Administration of medical treatments as prescribed by medical staff., • Complete required written reporting daily in the program communication log., • Participate in washing, drying, folding and mending of residents’ clothing and linens., • Participate in cleaning and general maintenance of the residence and Agency-owned property, • Preparation of meals and clean-up., • Participate in cleaning and maintenance of adaptive equipment and other personal possessions of residents., • Assist in transporting residents to medical, recreational and educational services as required., • Participate in mandatory staff meetings and in-service training., • Maintain all required trainings, • Remain at work until a suitable replacement reports for duty., • Perform any other related duties as directed by the Residence Manager and/or designee. Current DSP shifts available: as of 7/23/25 • Evening FT 3p-11p Wed thru Sun (Mon/Tues off), • Day Shift/Cook FT - 8a-4p Mon thru Fri, • Overnight FT 11p-9a Thurs thru Sat (Sun/Mon/Tues off), • Weekend day shift - 7a-5p Sat/Sun

Job DescriptionJob Title: Prep Team Member Reports to: Restaurant Manager, Shift Manager & Kitchen Supervisor Within the location assigned, the Prep Team Member is to assist Cook and Kitchen Manager. Prep items for each dining service. Also included is cleaning all pots, pans & utensils for the team in accordance with health department regulations as well as assisting the cook with prep work, lobby, and bathroom cleaning. In this role, its imperative to maintain a high level of awareness when it comes to sanitation and cleanliness. Main Accountabilities: • In addition to following Salsa Frescas policies and procedures, main accountabilities are as follows:, • Set up dishwashing sinks in accordance with health department regulations, • Wash and put away all dishes/utensils, • Prep all items needed for the service according to daily prep sheets, • Keep Prep & dishwashing area sanitized, organized, and dry, • Fry chips, taco shells, and taco salad shells as needed by Shift Manager, • Maintain cleanliness of bathroom area, lobby, and back of house, • Perform any other task assigned by MODRequired Skills & Abilities:, • Enjoys fast-paced work environment, • Demonstrate good personal hygiene, • Good organizational and planning skills, • Ability to communicate effectively, • Excellent work ethic

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES All shift availability including overnights. To present a friendly, well informed and courteous attitude while greeting guests that are arriving and seeking admittance to, or communication with, the Mohonk Mountain House property. Processes employee traffic. Contribute to the comfort, emotional well being, and safety of our guests and employees through maintaining high standards of hospitality at the gatehouse. . ESSENTIAL JOB FUNCTIONS: -Ensures the safety and security of the Mohonk Mountain House, all guests and employees, by assuring that only guests or employees who have the proper clearance or reservations, are allowed entry to the property. -Records necessary information, and process all vehicles according to departmental procedures and policies. -Collects fees from guests as required (valet fees, parking, etc.). -Collects fees from guests who are arriving for daily hiking or skiing, to answer questions pertaining to hiking or skiing conditions, to update conditions on the various information boards located at the gatehouse. -Completes closing revenue report and follows all accounting policies for the proper handling of revenues. -Becomes familiarized with the Mohonk Mountain House service training standards and strategies. -Attends shift briefings daily. -Assists in general maintenance and cleaning of the gatehouse and surrounding areas. -Displays self in a friendly, professional manner with all interactions with guests, co-workers and other departments. -Attends meetings and training sessions as required. -Maintains an inventory of hiking bracelets and prepares a report to be emailed to the Senior Gatehouse Attendant as necessary -Walks the area of the Gatehouse for the purpose of processing and parking cars. -Demonstrates good interpersonal skills and enjoys working with people in a service position. -Works under pressure and adapt to changing conditions. -Presents a neat, clean and well-groomed appearance in accordance with the Mohonk Mountain House Dress and Grooming Standards. -Performs basic mathematical functions such as addition, subtraction, multiplication, and division. -Handles cash transactions. -Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time. -Lifts up to 25 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance. Walks up to 3 miles per day. -Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Acts calmly and effectively in emergency situations. -Analyzes problems and develops and implements action plans to address problems. -Speaks and writes the English language and communicates in a clear and congenial manner, with our guests, visitors, and employees. Hears verbal instructions, directions, and warnings. -Reads and writes in a legible and orderly manner in order to prepare reports that are considered legal documents. -Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Works as part of a team effort in a service industry. -Maintains open and concise communications with the Senior Gatehouse Attendant. -Documents guest complaints or problems and notifies the Senior Gatehouse Attendant for follow up. -Basic computer proficiency. QUALIFICATIONS: -Must be 17 years old Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Assist the Golf Manager and Golf Shop Supervisor with meeting specific operational goals, general Golf Shop procedures, course operations and measures. ESSENTIAL JOB FUNCTIONS: -Maintain safe and pleasant golf environment for the guests. -Promote Mohonk Mountain House’s unique golfing experience while interacting with guests. -Organize and communicate to Golf Manager all information relating to guest needs and potential golf events, conditions, problems, or concerns. -Professionally answer telephone calls. -Record and coordinate all golf lesson reservations. -Responsible for all daily office procedures using tee sheet software to book tee times, voice-mail system, POS, Golf/Lunch package reservations, etc. -Operate Point of Sale device to record all greens fee and cart rental sales, lessons, and merchandise sales. -Maintain a clean and orderly appearance in the Golf Shop at all times. -Ranger-Patrol golf course, maintain safe and orderly pace of play. -Stock beverage, snacks, and merchandise racks. -Interact cordially and professionally with all guests and co-workers. -Communicate clearly and effectively with the golf staff, golf grounds staff, recreation staff and all other Mohonk Mountain House service staff. -Organize and inspect golf rental sets, maintain adequate rental sets. -Inspect course conditions and make recommendations based on play of the course. -Outgoing and friendly personality. -Trustworthy, dependable and honest. -Work flexible or changing days and hours. -Work in a manner that will not endanger self or others. -Sell merchandise in the Golf Shop. -Refill gas golf cart with gasoline at pumping station. -Perform daily cleaning protocols. -Work weekends and holidays when needed. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards. -Handles change, adversity, and emergency situations in a calm and levelheaded manner. -Analyze problems and develop and implement action plans to address problems. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 75 pounds from ground level to waist level and carries a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Perform basic mathematic calculations and cash handling skills. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Speak clearly and in front of groups of people up to 20 people. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -CPR and First Aid Training preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: The Dining Room Seating Host greets guests in a warm, friendly and sincere manner and escorts them to their table. They assist the Head Host with reservations and seating arrangements as well as relay pertinent information regarding guest requests to servers and management. ESSENTIAL JOB FUNCTIONS: • Greet guests, escort guests at their pace to table, pull seat out for the ladies, retrieve highchairs/boosters as necessary, inform/introduce guest of server’s name, and present menus and/or describe service process (i.e. buffet)., • Collect menus, inspect for cleanliness, recycle soiled menus, and organize reusable menus., • Thank departing guests for dining at restaurant and offer an appropriate farewell., • Communicate information accurately between Head Host/Management and server/server assistant., • Take orders from guests for trail lunches, special occasion desserts, decorations and follow through on requests., • Complete various opening duties- cleaning of public area, recycling paper, disposal of garbage, sanitizing high chairs and booster seats, lighting of fire in MDR fireplace, updating dining and activity sheet displays, etc., • Bus tables and reset tables when necessary., • Monitor table status and inform Head Host of table availability., • Record data, including server counts, meal reports, and other information pertaining to guests free of errors and omissions., • Inspect and organize tables and stations as well as label., • Answer the phone in accordance with Mohonk Mountain House standards., • Accept reservations by taking the following information: name of the guests, time, number of people in the party and contact information as well as Credit Card number if appropriate., • Learn and demonstrate knowledge of operating hours of all food and beverage outlets, as well as other services available in the resort., • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, making eye contact, initiating conversation and engaging with others., • Prepare a seating assignment before each meal period, considering special requests of guests and preferred needs of regular guests. Present this to all restaurant staff in the pre-shift meeting. Advise manager of any VIP’s., • Handle any guest requests or complaints within reason or refers to Manager on shift if needed., • Maintain work area in a professional manner. Ensure that noise levels in all areas are kept to a minimum., • Operate computer to type and revise documents; compile material to be typed., • Read instructions accompanying material, or follows verbal instructions from supervisor or person requesting document, to determine format desired, number of copies needed, priority, and other requirements., • Verify totals on report forms, requisitions, or bills., • Photocopies, scans, faxes, emails or mails correspondences., • Demonstrate proficiency with Windows-based operating systems and use software including MS Word and MS Excel., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time., • Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards., • Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift., • Act calmly and effectively in emergency situations., • Analyze problems and develop and implement action plans to address problems., • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers., • Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment., • Learn and retain knowledge of historical facts and information about Mohonk Mountain House., • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business., • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. QUALIFICATIONS: • Must be at least 17 years of age. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Cleaning of designated high-frequency touched surfaces throughout the resort hotel and outbuildings. Promotes a positive image to guests and must be pleasant, honest, and friendly and should also able to address guest requests and concerns. ESSENTIAL JOB FUNCTIONS: -Performs repetitive disinfection of surfaces in both guest and employee areas including but not limited to handrails, telephones, elevator doors, door handles, counters, furniture, timeclocks, etc. following defined schedule. -Cleans and disinfects all public area toilets, urinals, sinks and sanitizes all the changing stations daily. -Completes checklist of areas cleaned and records time completed. -Conducts and records accurate surface cleanliness testing using ATP (Adenosine Triphosphate) swabs. -Work with and use various chemicals cleaners. -Wear Proper Protective Equipment when performing tasks that recommend such equipment. -Inventory, restock and maintain the Protocol Response backpacks. -Responds quickly to situations that require immediate disinfection using standardized procedures. Completes, scans and files reports as follow up. -Clearly communicate results of efforts, problems, resolutions and completed tasks verbally and in writing. -Notify management of occurring deficiencies or needs for repairs. -Work productively and efficiently with or without supervision when performing routine tasks. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to five hours at a time. -Lift up to 25 pounds from ground level to shoulder level and carries a distance of up to 500 feet with/without assistance. Walk up to 15 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 250 feet. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Act calmly and effectively in emergency situations. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develop and maintain positive working relationships with other staff. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Provides relief coverage for Bath Attendant and Parlor Attendant. Maintains the cleanliness and safety of the public area restrooms, offices, and public areas as well as provide exceptional customer service. ESSENTIAL JOB FUNCTIONS: -Clean and disinfect restrooms located in public areas. Brush and scrub toilets, urinals, sinks and drains. Clean mirrors, sink-tops, and all bathroom surfaces. Clean and sanitize baby changing stations. -Clean and disinfect offices and public areas. -Empty trash receptacles, sanitary disposal boxes, and sanitize. Transport trash to proper waste unit. -Maintain appropriate supply levels of paper goods, soap, and other supplies. -Work with chemical cleansers, disinfectants and sanitizers. -Dust, sweep, mop, and/or vacuum surfaces and floors according to standards. -Spot check restrooms and public areas throughout the day and ensure clean and neat appearance. -Work under pressure and maintain composure while dealing with large volumes of people. -Comprehend the special cleaning needs of public restrooms and/or public areas and offices and is motivated to meet the challenge those facilities present while acting in a manner which allows maximum privacy and consideration to guests and employees. -Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel. -Sign out keys and return at the end of shift. -Maintain cleanliness of cleaning carts and ensure they are presentable. Restock with appropriate level of supplies. -Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develop and maintain positive working relationships with other staff. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with. -Communicate regularly with the Public Area Supervisor about daily work assignments. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Previous hotel–related cleaning experience preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job. Duties, responsibilities and activities may change at any time or without notice.

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