Westfield
Job DescriptionReports To: Dining Room Manager & ADM / Banquet and Event Manager. Role Purpose: Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality. Key Duties & Responsibilities: Food & Beverage Service: • Deliver food from the kitchen to the correct tables, ensuring accuracy and presentation., • Ability to describe dishes to Members, including components, allergens, and preparation., • Support servers by refilling water, delivering bread, drinks, and other items as needed., • Assist with taking and serving food and beverage orders, including upselling when appropriate., • Clear tables of dishes, glassware, and utensils promptly and reset as needed., • Maintain a clean, organized, and safe workspace. Member Experience & Communication: • Greet and welcome Members and guests warmly., • Respond to immediate Member needs and relay feedback to management., • Collaborate with servers, kitchen, and management to ensure smooth service., • Team & Training Responsibilities, • Actively coach and guide new or support staff on proper procedures and service standards., • Participate in training sessions and staff meetings as requested., • Cross-train in other roles (houseman, server) as opportunities arise. Event & Banquet Support: • Daily setup and breakdown of tables, dining areas, and banquet spaces., • Support light service, food running, and bussing during events., • Ensure proper service flow and member satisfaction during special events., • Operational Duties, • Take inventory of silver, china, glassware, and other items as needed., • Understand and follow POS procedures when required., • Maintain professional appearance and readiness for all shifts., • Clock in on time and adhere to scheduled breaks, adjusting for business needs. Long-Term Objectives: • Maintain a clean and organized dining room and event spaces at all times., • Develop strong relationships with Members to enhance their dining experiences., • Participate in ongoing training to remain current on industry standards, food knowledge, and service best practices., • Support operational efficiency and accuracy in food delivery., • Contribute to an elevated level of member satisfaction. Working Conditions: • Regular work involves extensive standing, walking, bending, lifting, and stretching., • Must be able to stand for up to 10 hours and lift up to 35 lbs., • Must have flexible availability including mornings, evenings, weekends, and holidays. Compensation & Benefits: • Hourly Wage: $16–$18/hour., • Benefits (eligibility per plan and employment status)., • Medical, dental, and vision insurance., • Employer-paid life insurance., • 401(k) with employer match., • FSA and Dependent Care Accounts., • Health Reimbursement Arrangement (HRA) for club-insured employees., • Complimentary employee meals during scheduled shifts., • Golf and club privileges (where applicable)., • Employee discounts on select Pro Shop merchandise., • Paid Time Off (sick and vacation).