Director, Revenue Operations
2 days ago
Charlotte
We sit at the intersection of people and technologybuilding training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers. Our customers are some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale. Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing. The workforce learning market is evolving rapidly, and we're defining where it goes next. If you want work that matters, room to grow, and a team that means it when they talk about culturewe should talk. The Director of Enterprise Revenue Operations (RevOps) is a senior strategic leader responsible for architecting and optimizing the systems, insights, and processes that fuel every stage of the revenue engine. Sitting at the intersection of Sales, Marketing, and Customer Success, this role is the force that unites our go-to-market ecosystemtransforming collaboration into consistent growth. Reporting directly to the Chief Customer Officer (CCO), the Director of Enterprise RevOps is a highly visible, high-impact leader who shapes how the company executes its growth strategy. You'll own forecasting, data governance, technology infrastructure, and operational alignmentproviding the clarity and momentum that enables scale. Your insights and recommendations will guide executive and board-level decision-making. Key Responsibilities • Revenue Strategy & Planning, • Cross-Functional Alignment, • Process Optimization, • Analytics, Reporting & Data Governance, • Technology Leadership, • Team Leadership & Development Job requirements Required • 8+ years of progressive experience in Revenue or Sales Operations within a B2B environment., • Proven success building and scaling RevOps functions, including ownership of forecasting and reporting., • Ability to influence executive stakeholders and drive accountability across functions., • Deep experience in SaaS/subscription models with mastery of NRR, GRR, and churn dynamics., • Experience managing complex, multi-brand portfolios and varying sales motions., • Expert-level CRM proficiency (Salesforce preferred)., • Advanced analytical and financial modeling skills., • Demonstrated success leading cross-functional change without direct authority., • Experience presenting strategic findings to C-suite or boards., • Exceptional written, verbal, and visual communication. Preferred • Background in training, events, or professional services with high-volume scheduling environments., • Expertise with BI tools such as Tableau, Looker, or Power BI., • Experience with revenue intelligence platforms (Gong, Clari) and marketing automation systems., • Familiarity with CPQ, subscription management, or event registration solutions., • MBA or advanced degree in Business, Finance, or a related field. The Impact You'll Have This role goes far beyond operationsit's about engineering growth at scale. You'll build the connective framework that empowers teams to execute predictably, pivot strategically, and outperform expectations. If you thrive on aligning people, data, and strategy to unlock potential, this is your opportunity to lead from the center of impact. EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.