Servicenow Administrator
4 days ago
Charlotte
Description \n\t\t\t\t\t Department: Governance, Risk, & Compliance (GRC) / Integrated Risk Management \nPosition Summary: \nWe are seeking a highly skilled ServiceNow Administrator to support and enhance our enterprise Integrated Risk Management (IRM) and Business Continuity Management (BCM) capabilities within the ServiceNow platform. This individual will serve as a key member of the GRC Strategy team, partnering with risk, compliance, audit, business continuity, and technology stakeholders to design, configure, administer, and improve ServiceNow-based risk management solutions.\nThis role requires a strong blend of technical platform expertise, ServiceNow development skills, and stakeholder engagement capabilities. The ideal candidate will be comfortable configuring and developing ServiceNow IRM solutions while also translating business requirements into scalable platform functionality that supports enterprise risk management objectives.\nKey Responsibilities:\nServiceNow Platform Administration & Development\n•\tAdminister, configure, and enhance the ServiceNow platform with a focus on Integrated Risk Management (IRM) and Business Continuity Management (BCM).\n•\tDevelop and configure ServiceNow modules, forms, workflows, dashboards, reports, and integrations.\n•\tBuild and maintain business rules, Flow Designer workflows, UI policies, client scripts, and other platform components.\n•\tMonitor platform performance, user access, licenses, and overall system health.\n•\tSupport platform upgrades, releases, testing activities, and production deployments.\nIntegrated Risk Management Support\n•\tConfigure and support risk management processes including: \no\tRisk Assessments\no\tRisk Registers\no\tControl Management\no\tIssues and Remediation Tracking\no\tPolicy & Compliance Management\no\tBusiness Continuity Management\n•\tSupport ongoing implementation and expansion of ServiceNow IRM capabilities across the organization.\n•\tMaintain relationships between risks, controls, business processes, regulatory requirements, and remediation activities.\nBusiness Analysis & Stakeholder Engagement\n•\tPartner directly with business stakeholders to gather requirements and translate them into ServiceNow solutions.\n•\tFacilitate workshops and discussions with risk, compliance, audit, and operational teams.\n•\tRecommend process improvements and technology solutions to increase efficiency and improve risk management capabilities.\n•\tServe as a trusted advisor to stakeholders regarding platform functionality and best practices.\nTesting & Release Management\n•\tDevelop and execute test plans, test scripts, and user acceptance testing (UAT) activities.\n•\tCoordinate defect resolution and validation activities during implementations and platform enhancements.\n•\tSupport release planning and deployment activities.\nData Governance & Platform Support\n•\tHelp maintain data quality and governance standards within ServiceNow and related GRC systems.\n•\tSupport data migration, reconciliation, and ongoing management of risk and control information.\n•\tAssist with integration efforts involving legacy GRC platforms and other enterprise systems.\n•\tEnsure platform configurations align with enterprise governance and security standards.\nAgile Delivery & Backlog Management\n•\tSupport backlog management activities, including requirements documentation, user stories, prioritization, and sprint planning.\n•\tCollaborate with business and technical teams to deliver platform enhancements and new functionality.\n•\tTrack enhancement requests and provide recommendations for continuous improvement.\nRequired Qualifications:\n•\tBachelor's degree in Information Technology, Computer Science, Business, Risk Management, or related field.\n•\t3+ years of ServiceNow Administration experience.\n•\t2+ years of hands-on ServiceNow development experience.\n•\tExperience supporting ServiceNow IRM/GRC solutions.\n•\tStrong understanding of workflow configuration, platform customization, and ServiceNow administration.\n•\tExperience creating and executing test scripts and supporting User Acceptance Testing (UAT).\n•\tAbility to work directly with business stakeholders and translate requirements into technical solutions.\n•\tStrong communication, analytical, and problem-solving skills.\nPreferred Qualifications:\n•\tServiceNow Certified System Administrator (CSA).\n•\tServiceNow Certified Application Developer (CAD).\n•\tServiceNow IRM, GRC, or Risk Management implementation experience.\n•\tExperience supporting Business Continuity Management programs.\n•\tExperience in banking, financial services, insurance, or other highly regulated industries.\n•\tFamiliarity with Agile/Scrum methodologies.\n•\tKnowledge of risk management, compliance, internal audit, or operational risk frameworks.\nTechnical Skills:\nServiceNow\n•\tIRM / GRC\n•\tRisk Management\n•\tBusiness Continuity Management\n•\tFlow Designer\n•\tBusiness Rules\n•\tClient Scripts\n•\tUI Policies\n•\tACLs and Security\n•\tReporting & Dashboards\n•\tPlatform Administration\nTechnical Tools & Concepts\n•\tJavaScript\n•\tAPIs and Integrations\n•\tData Imports and Data Management\n•\tWorkflow Automation\n•\tUser and License Administration\n•\tData Governance and Data Quality Management\nWhat Success Looks Like:\n•\tSuccessfully supports and enhances ServiceNow IRM and BCM capabilities.\n•\tDelivers scalable workflow and process improvements that enable enterprise risk management objectives.\n•\tPartners effectively with business stakeholders to drive adoption and platform value.\n•\tMaintains high-quality risk and control data across the environment.\n•\tHelps advance the organization's integrated risk management transformation initiatives. \n\t\t\t\t\t\t\t\t\t\t Skills \n\t\t\t\t\t Servicenow, Risk management, integrated risk management, business continuity \n\t\t\t\t\t\t\t\t\t\t Top Skills Details \n\t\t\t\t\t Servicenow,Risk management,integrated risk management,business continuity \n\t\t\t\t\t\t\t\t\t\t Additional Skills & Qualifications \n\t\t\t\t\t What the team is responsible for: \n-\tEnterprise Governance, Risk, and Compliance (GRC) strategy\n-\tIntegrated Risk Management (IRM)\n-\tRisk and control data governance\n-\tBusiness continuity management\n-\tServiceNow IRM platform administration\n-\tLegacy GRC platform management and data migration/integration\n-\tRisk management process transformation \n\t\t\t\t\t\t\t\t\t\t Experience Level \n\t\t\t\t\t Expert Level \n\t\t\t\t\tJob Type & Location This is a Contract to Hire position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Charlotte,NC. Application Deadline This position is anticipated to close on Jul 31, 2026. \n \nAbout TEKsystems\n\n We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. \n\n The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. \n\n \n \nAbout TEKsystems and TEKsystems Global Services \n\n We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. \n\n The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. \n\n San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. \n\n Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. \n\n Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.