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Location: Hybrid - London HQ (Fleet Street) + Remote Department: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, _. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK. Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth. We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: • Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers., • Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function., • Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. The hands-on work you do covers the full client journey: • Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion., • Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma, • Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success)., • Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships., • Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers., • Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell), • Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders., • Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch., • Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, Monday.com, etc) and other customer analytics and relationship tools., • Purpose and impact: help raise housing standards across the UK, • Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership, • High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma, • Salary:, • Base Salary: £45,000 – £55,000 per annum, depending on experience., • Variable Pay: Up to £10,000 annual performance-linked incentive., • Equity: Participation in the company share option scheme., • Hybrid working: two office days per week in our central London HQ, • Great benefits including:, • 25 days holiday, which increases with tenure + we usually close for the Christmas period, • 2 charity days per year, • Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.

Are you a dynamic and driven Management Accountant looking for a role with real breadth? Do you thrive on getting into the detail while still seeing the bigger picture? Would you enjoy shaping the management accounts process across a diverse and community-focused housing group? If yes, look no further! This Senior Management Accountant role offers far more than your standard MA position. It’s a hands-on, high-impact opportunity to work across month-end, statutory reporting, forecasting and Power BI, and to make your mark in an evolving and progressive finance function. The key duties of this Senior Management Accountant will be: • Leading on monthly management accounts across multiple entities and producing narrative reports in collaboration with the FBP team, • Reviewing forecasts and budgets prepared by FBPs, ensuring accuracy and challenging assumptions before consolidation, • Overseeing VAT and CIS returns, ONS and regulatory submissions, • Authorising payment runs and bank line payments, • Maintaining and developing the chart of accounts and control processes, • Owning the budgeting, forecasting, and reporting templates – including Power BI model integrity and refreshes, • Managing one Assistant Accountant, • Policing and improving internal controls and cost centre/coding structure You’ll be pulling together insight from across the organisation and playing a key role in interpreting financials from a strategic lens. You’ll work with a friendly, high-performing team who genuinely enjoy what they do, and you’ll benefit from flexible, remote-first working with only occasional office visits (1–2 times per month, if that). With a broad housing and commercial property portfolio and a reputation for doing the right thing in their community, this is a great opportunity to be part of a purpose-led organisation doing exciting work. The successful candidate will be: • A qualified accountant (ACCA/CIMA/ACA) or finalist with a strong grounding in management accounting, • Experienced in housing sector finance, • Technically sharp, with excellent Excel skills and experience using (or adapting to) tools like Power BI, • Proactive, energetic, and able to drive efficiency in processes, • Comfortable getting stuck into detail, investigating variances, and liaising with colleagues across the business Ready to step into a wide-reaching, impactful role within a supportive team and socially minded organisation? Get in touch today to find out more about this Senior Management Accountant role!

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role Day-to-day management of the installation you have been assigned Complete the installation to the specification of the survey and the client criteria and to all governing body regulations Report any reasons why the above cannot be achieved to your installation supervisor To complete all contract-specific paperwork at the time of the installation and acquire all necessary signatures Carry out your duties professionally and courteously, show awareness and respect for other people's property, and maintain a high level of cleanliness in all areas of your work To return to any recalls at the request of your installation supervisor Complete the assigned installation within the set time frame Complete all paperwork including timesheets and H&S Monitoring forms Ensure Health & Safety & Environmental procedures and standards are adhered to Ensuring all certification and documentation is completed accurately The successful candidate will have Valid ACS & other relevant gas qualifications Full UK Driving Licence (less than 6 points) Experience within Social Housing desirable, but not essential Experience delivering high levels of customer service The ability to work with a diverse customer base What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: Competitive salary Contributory Pension scheme Life assurance 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave. In addition, the role offers: Sureserve Benefits Hub, accessing over 1000's retail discounts Virtual GP service, 24/7, 365 days, available for employees and your immediate family Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family Bike2Work scheme Home & Electronics - salary sacrifice purchase scheme Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Pre-employment checks Successful applicants will be subject to eligibility checks with a 3 rd party, including the right to work in the UK and DBS checks TPBN1_UKTJ

You can receive your earnings weekly or even instantly (50p charge). Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want—for an hour, a weekend, or throughout the week. Access to your own delivery vehicle (bike, motorbike, car).

Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want—for an hour, a weekend, or throughout the week. Access to your own delivery vehicle (bike, motorbike, car). Click to sign up and complete your registration process.

You can receive your earnings weekly or even instantly (50p charge). Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want—for an hour, a weekend, or throughout the week. Access to your own delivery vehicle (bike, motorbike, car).

Access to your own delivery vehicle (bike, motorbike, car). Click to sign up and complete your registration process. You can receive your earnings weekly or even instantly (50p charge).

You can receive your earnings weekly or even instantly (50p charge). Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want—for an hour, a weekend, or throughout the week. Access to your own delivery vehicle (bike, motorbike, car).