Service Supervisor
4 days ago
Rochester
Service Supervisor - Forklift Truck Service An exciting opportunity for an experienced Service Supervisor with a strong background in forklift truck maintenance and workshop leadership. You will supervise a team of service engineers and technicians, ensuring efficient, safe and high-quality delivery of maintenance, repairs and inspections across a fleet of industrial fork lift trucks. Key responsibilities • Lead and motivate the workshop/mobile service team, ensuring daily work is allocated to meet SLA and turnaround targets., • Supervise and carry out diagnostics, repairs and preventive maintenance on a range of forklift trucks (electric, LPG, diesel, counterbalance, reach trucks, etc.), • Ensure full compliance with health & safety, LOLER manufacturer maintenance schedules and documentation, • Monitor team performance, carry out 1-2-1's / appraisals, identify any training needs and any tooling / equipment needs, • Manage spare parts ordering, stock control and cost monitoring to optimise workshop efficiency, • Liaise with customers and operations to prioritise work, report on job status and ensure high levels of customer service, • Maintain accurate job records, QC checks and service reports; assist with continuous improvement initiatives and KPI reporting Skills and experience required • Previous supervisory or team leader experience in a service workshop or f...