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RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. ICT Service Operations Manager Location: Gosforth OR Stanley (Hybrid Working) Salary: £62,546 per annum Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley (Hybrid Working as standard 3-4 days in office - must be flexible to work in the office 5 days per week if needed) Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services? We're looking for an ICT Service Operations Manager to lead a talented technical team responsible for delivering exceptional ICT services across a complex organisation. This is an exciting opportunity to play a key role in shaping digital services, driving operational excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership across Service Desk, Infrastructure, Cloud Services, End User Computing, and Cyber Security. You'...

What you will do Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem‐solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

If you want to know about the requirements for this role, read on for all the relevant information. What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration – process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions – Architecture, Solution Delivery and Technology Services – to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

I'm currently recruiting for an experienced.This is an excellent opportunity for someone who enjoys making a real impact, leading Food Safety & Quality, driving continuous improvement and working closely with senior leadership as the business continues to grow.We're looking for someone with experien

If this role is of interest to you, you may be an experienced shift manager, or a senior team leader looking for your next step, then please apply now. MTrec are proudly representing our prestigious manufacturing client, based in Newcastle, who are looking to recruit a Shift Manager to join their te

Support the Purchasing Team with the technical specification of products and materials, and with the design assessment of newly sourced and alternative.

We are seeking an experienced Design & Technical Manager to lead our clients growing street lighting design team. The Design & Technical Manager plays a pivotal leadership role within our Local Authority Business team. The postholder is responsible for managing, mentoring, and motivating a small tea

Within the role, you will develop and maintain a high level of technical expertise across my clients’ products and solutions, and as such you will act as a technical adviser to customers, advising on product selection, installation requirements, appl. Business Development Manager – Elect

This role is technical as well as commercial, assisting the Sales Director, who is responsible for a wide array of products to clients across the UK and globally.

Rewards and Benefits on Offer; Immediate start available Competitive basic salary and benefits package Free on-site parking A streamlined, quick interview process MTrec’s New Opportunity; MTrec Technical are proudly representing our prestigious manufacturing client, based

A leader in their field they are now recruiting for a Sales Engineer/Account Manager. Ability to understand technical drawings.

You'll work closely with clients, subcontractors and internal technical teams, ensuring projects are delivered safely, on time, within budget and to the highest standards. Reporting into the senior leadership team, you'll be responsible for managing the end-to-end delivery of multiple technical proj

Technical Manager – Food Manufacturing Location: Wiltshire Salary: Up to £60,000 We are seeking an experienced Technical Manager to lead and drive food safety, quality, and compliance standards within a fast-paced chilled food manufacturing environment. Essential Requirements: Ex

Sustained growth is the reason they have a new requirement for a Project Manager. Acting as the key link between customers and internal team the role will maintain alignment, overseeing and driving to execution while maintaining commercial, technical and operational priorities.

Technical Sales Manager Location : Southport with travel across the North What's the opportunity? The Technical Sales Manager is responsible for leading the technical sales, estimating and fire design function within EFT Systems. What will you be doing? • Lead, develop and support the Techn

This position is a full-time permanent role and will report to the Division Manager. To achieve annual sales and margin budgets for a range of defined speciality ingredients, technical products and services at defined prices.

This is an excellent opportunity for an ambitious technical professional looking to take ownership of the technical function within a dynamic manufacturing environment. I'm currently supporting a well-established and growing food manufacturing business in the search for an experienced Technical

The Rewards and Benefits on Offer: Immediate start available Competitive Company pension Competitive bonus scheme Health & wellbeing programme * Company car & fuel allowance MTrec’s New Opportunity: MTrec Technical are proudly representing our prestigious engineering c

Technical Account Manager (Smart Home Technology). Are you a Technical Account Manager that is interested in working in a global business that is revolutionizing the smart home industry?. Work with the current Technical Support Manager to solve complex issues.

MTrec Technical are proudly representing our prestigious engineering client in their 2026 recruitment initiative with the recruitment of a permanent Technical Area Sales Manager to strengthen their team. If you have experience in a Technical Sales role within Engineering/Manufacturing, apply now for

The Mould Shop Manager is responsible for technical excellence, operational performance and QHSE compliance across three sites. The Job you’ll do * The Mould Shop Manager is accountable for all product and tooling processes associated with the manufacture of injection moulded components pro

Astute's contract team is partnering with a Civil Engineering company on a Solar revamping project to recruit a Site Manager on a 2 month initial contract for its Cornwall site. The Site Manager role comes with a day rate of £350-£400 per day.

Technical Sales Manager / Business Development Manager £42,500 - £50,000 + Commission (£10,000 - £47,500) + Company Car (Hybrid or EV) + 33 Days Holiday rising to 38 Days Holiday with service + Private Healthcare + Private Pension (6% Employer Contribution) Home Based, Cove

HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion and Shipbuilding sectors. Duties and responsibilities of the Business Development Manager will be:.

Branta are seeking an experienced, technically robust Hard Services Manager for a contract role in Newcastle for a business-critical, 6-month contract. Key Duties & Responsibilities Operational & Technical Leadership * Lead and manage all daily mechanical, electrical, and building fabric m

Reporting to the Strategic Maintenance Manager you will:. Astute's Power team is partnering with a leading power company in the UK to recruit a Project Development Manager for its Combined Cycle Gas Turbine (CCGT) site in either North London or Kent. The Project Development Manager comes with a sala

Astute's Power team is partnering with a leading Waste Management Company a to recruit a Mechanical Package Manager on a 12 month contract for its Hampshire location. The Mechanical Package Manager comes with a rate of between £400-£475 per day. Develop technical specifications, scopes of work, an

MTrec Technical are proudly representing our prestigious engineering client in their 2026 recruitment initiative with the recruitment of a permanent Technical Area Sales Manager to strengthen their team. If you have experience in a Technical Sales role within Engineering/Manufacturing, apply now for

The role Full time, permanent role mainly Mon-Fri but with some flexibility required (the team work across 3 shifts) Line Management of a team Delivery of continuous improvement to the production capability Focus on the H & S onsite The Person Academic and working background in manufacturing engi

Are you passionate about Business Development and Technical Sales position where you will problem solve and offer technical solutions once given full industry training from technical experts, all whilst increasing your earnings through uncapped commission and remote working where you will take charg

Technical Manager Food Manufacturing North Lincolnshire £70,000 - £75,000 Low staff turnover. They don’t need a manager. You’ll be reporting into the Site Director, with visibility at group level, leading a team of 20+ across technical.

Health and Safety Manager / Health and Safety Lead £45,000 - £52,500 + Training + Career Progression + International Travel Opportunities, Life Insurance Cover, Private Medical Cover (BUPA), and 33 Days' Holiday Site-Based: Commutable from Dorchester, Bournemouth, Yeovil, Blandford

Health and Safety Manager / Health and Safety Lead£45,000 - £52,500 + Training + Career Progression + International Travel Opportunities, Life Insurance Cover, Private Medical Cover (BUPA), and 33 Days' HolidaySite-Based: Commutable from Dorchester, Bournemouth, Yeovil, Blandford Forum, and surrou

We are looking for an experienced Commercial Manager from the civil engineering, construction sub-contracting, structures or structural engineering sectors. Due to continued expansion, an abundant pipeline of works, and the recent award of a number of significant framework contracts, our client is n

Assistant Contract Manager (Progression to Contract Manager) Bristol Based - Covering the South West £30,000 - £34,000 + Progression + Training Investment + Health Insurance + Pension + Holidays! Are you an experienced doing site investigations professional looking for a clear route t

As they expand into new areas, they are now seeking a dynamic and results driven Commercial Manager to lead their commercial function, develop strong customer relationships and enhance revenue streams. If youre a Commercial Manager and are looking to work for an organisation that is in a really exci

Design & Technical Manager Salary: DOE plus Benefits Full Time Permanent Bradford We are seeking an experienced Design & Technical Manager to lead our clients growing street lighting design team. Job Summary: The Design & Technical Manager plays a pivotal leadership role within our Local

Unlike a purely strategic product role, this position requires someone who is technically confident in the detail-able to support on-site technical setups, troubleshoot remote and live streaming workflows, and step in during high-pressure live events and working with multiple stakeholders. Your role