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RECEPTION MANAGERAlderley Edge, Manchester£25,000-£28,000 + Bonus \n We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience. \n This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey. \n Salary & Bonus \n\n • Base salary: £25,000-£28,000 per annum\n, • Annual performance bonus linked to clinic growth and service KPIs\n\n Benefits \n\n • 28 days holiday (including bank holidays), increasing with length of service\n, • Company pension scheme\n, • 35% staff discount on all products and treatments\n, • Paid day off on your birthday\n\n About the Role \n Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic. \n Key Responsibilities \n\n • Manage the day-to-day running of the reception function at the Alderley Edge clinic\n, • Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up\n, • Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)\n, • Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction\n, • Handle client enquiries, complaints, and escalations professionally, maintaining brand standards\n, • Support revenue growth through effective booking management, upselling, and service optimisation\n, • Maintain accurate client records and ensure GDPR compliance\n, • Manage stock coordination and reception-level retail processes\n, • Foster a positive, professional, and motivated reception team culture\n\n Requirements \n\n • Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment\n, • Strong leadership skills with experience managing or mentoring reception teams\n, • Excellent communication and interpersonal skills, with a polished and professional manner\n, • Confident handling high-net-worth or premium clientele\n, • Experience with booking systems (Zenoti advantageous)\n, • Strong organisational skills with the ability to manage multiple priorities\n, • Commercial awareness with experience supporting revenue and KPI performance\n, • Proactive, solutions-focused approach with strong attention to detail\n\n Working Hours \n Full-time, permanent position (40 hours per week), across five days including one weekend day. \n \n This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check. \n BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.

Job descriptionGeneral Sales Manager - Audi MacclesfieldFun, exciting, rewarding work. Join us for the ride.Working with world-class brands as a General Sales Manager you'll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day The development of the Sales Executives within the team to achieve and exceed targets.Acting as a contact between a company and its existing and potential markets.Support the sales executives in negotiating the terms of an agreement and support the closure of sales.Gathering market and customer information.Negotiating variations in price, delivery and specifications with other managers.Advising on forthcoming product developments and discussing special promotions.Checking quantities of goods on display and in stock and advising Sales Executives.Checking vehicles in build with production and being a key point of contact.Reviewing own sales performance, aiming to meet or exceed targets.Gaining a clear understanding of customers' businesses and requirements.The training and development of Sales Executives within the Team.Conducting regular performance reviews with employees.Helpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. You will be able to demonstrate a strong understanding of the key success drivers essential to deliver consistently strong results in terms of business growth, net profit and cost control, together with high levels of employee and customer satisfaction.Whilst previous automotive experience will be a benefit, attitude and character are more important to us.We will want to see that you have strong leadership abilities and deeply care about customer satisfaction and customer loyalty.A hands on leader and financially awareAbility to negotiate at all levels with strong leadership skillsMotor Industry experience is preferableAbility to work to timescales effectivelyKeen eye for detail, good communication and a passion for delivering great customer serviceStrong industry knowledgeAbility to work under pressureWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ