Customer Care Advisor
25 days ago
Bridgwater
Customer Care Advisor \n We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. \n Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. \n This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. \n Key Responsibilities: \n\n • Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)\n, • Process and manage the full order cycle using the ERP system, to include:\n, • Understanding and communicating stock availability\n, • Placing the order to meet customers expected delivery dates\n, • Monitoring order status\n, • Liaising with couriers to obtain delivery status\n, • Communicating any issues/delays to our customers\n, • Following up on any queries/ investigation and resolutions\n, • Keep track of outstanding projects and to keep customers updated at all times\n, • Complaint management\n, • Learn and adhere to all Company procedures and requirements\n, • Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties\n, • Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target\n, • Provide support to external Sales team\n, • Identify opportunities to improve service and feedback on potential challenges and root cause analysis\n, • Adhere to department SLAs\n, • Any other tasks and projects requested by your manager\n\n KEY SKILLS & REQUIREMENTS \n\n • Excellent verbal and written communication skills\n, • Polite, friendly and professional\n, • Attention to detail\n, • Organisation skills\n, • Ability to look for continuous improvements\n, • Strong team player\n, • Ability to build rapport via phone, chat, email\n, • Competent in Microsoft Office\n, • Customer Service experience\n, • Flexibility/adaptability managing multiple tasks\n, • Problem-solving and analytical skills\n, • Positive can-do attitude\n, • Self-motivated\n\n By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.