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  • Compliance Manager
    Compliance Manager
    3 days ago
    £20000–£24000 yearly
    Part-time
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

    No experience
    Easy apply
  • Resident Liaison Officer
    Resident Liaison Officer
    5 days ago
    Full-time
    Woodford, Woodford Green

    Job Advertisement – Resident Liaison Administrator Company: DCK Construction Location: London Borough Of Camden Job Type: Full-Time Salary: £162.50 gross per day About DCK Construction DCK Construction is a growing construction company committed to delivering high-quality projects while maintaining excellent communication and customer service for our residents and clients. We are looking for an organised, professional, and customer-focused Resident Liaison Administrator to join our team. Role Overview The successful candidate will provide administrative support while acting as the first point of contact for residents. This role requires excellent organisational skills, confidence communicating with the public, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities • Create, maintain, and update Excel spreadsheets and project trackers accurately., • Contact residents by telephone to arrange appointments for planned construction works and property surveys., • Liaise with residents professionally, answering queries and providing updates on scheduled works., • Prepare, print, and post letters and other correspondence to residents., • Maintain accurate records of appointments, communications, and project progress., • Support the Resident Liaison team with general administrative duties., • Ensure all resident information is handled confidentially and in accordance with company procedures., • Work closely with site teams and project managers to ensure appointments and communications are coordinated efficiently. Essential Requirements • Previous experience in an administrative or Resident Liaison Officer (RLO) support role is desirable., • Excellent working knowledge of Microsoft Excel, including creating and updating spreadsheets and trackers., • Strong organisational skills with excellent attention to detail., • Confident telephone manner with experience booking appointments and communicating with customers., • Excellent written and spoken English., • Ability to prioritise workload and work independently., • Professional, friendly, and customer-focused approach., • Full UK driving licence is essential. Desirable • Experience within the construction, social housing, or property maintenance sector., • Knowledge of Microsoft Office applications, including Word and Outlook., • Experience working with residents and coordinating appointments. What We Offer • £162.50 gross per day., • Opportunity to work with a growing and supportive construction company., • Ongoing training and career development., • Friendly and professional working environment. If you are highly organised, enjoy working with people, and have the skills to provide excellent administrative support and resident liaison services, we’d love to hear from you. Apply today and become part of the DCK Construction team.

    No experience
    Easy apply
  • Recruitment Consultant
    Recruitment Consultant
    27 days ago
    £15–£20 hourly
    Full-time
    Bushwood, London

    As a Recruitment Consultant at BC Recruitment Services, you will play a pivotal role in connecting top talent with leading hospitality businesses across London. Specializing exclusively in the hospitality sector, we pride ourselves on matching skilled, reliable, and experienced professionals with esteemed hotels and other establishments since 2017. Your responsibilities will include: • Sourcing and attracting candidates through various channels., • Interviewing and assessing candidates' skills, experience, and suitability for roles., • Building and maintaining strong relationships with clients (London hotels) to understand their staffing needs., • Presenting suitable candidates to clients and managing the recruitment process from initial contact to offer acceptance., • Providing career advice and guidance to candidates., • Contributing to the growth and success of a dedicated hospitality recruitment team. We are looking for an enthusiastic and driven individual with: • Proven experience in recruitment, ideally within the hospitality sector or a related field., • Excellent communication and interpersonal skills., • A strong understanding of the London hospitality market., • A results-oriented approach and the ability to work in a fast-paced environment., • The ability to build rapport and trust with both candidates and clients. Join our team and contribute to delivering exceptional staffing solutions to London's vibrant hospitality industry.

    Immediate start!
    Easy apply
  • Advertising Account Managers
    Advertising Account Managers
    2 months ago
    £33400 yearly
    Full-time
    London

    We are seeking proactive and client-focused individuals to join our team as Advertising Account Managers. In this role, you will be responsible for building and maintaining strong relationships with clients, understanding their advertising needs, and developing tailored strategies to meet their objectives. You will manage advertising campaigns, ensuring timely execution and successful delivery, while monitoring performance and providing regular reports. HA COURIERS LTD is a fast-growing courier and delivery service dedicated to providing flexible work, reliable pay, and significant growth opportunities. We foster a supportive team culture where your contributions are valued. We are looking for candidates who can align advertising initiatives with our operational capabilities and client base, helping us to expand our reach and service offerings. Key responsibilities include: • Developing and managing client relationships within the advertising sector., • Identifying client needs and proposing effective advertising solutions., • Overseeing the execution of advertising campaigns from conception to completion., • Analyzing campaign performance and optimizing strategies for better results., • Collaborating with internal teams to ensure seamless service delivery., • Contributing to the overall growth and success of the company through effective client management. The ideal candidate will possess excellent communication, negotiation, and organizational skills, with a proven track record in account management or a related field. Join HA COURIERS LTD and become a vital part of our dynamic team, driving advertising success in the courier and delivery services industry.

    No experience
    Easy apply
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