IT Support Engineer
1 day ago
Worcester
Our client, a visionary leader in the technology sector, seeks a Release & Configuration Technician to join their dedicated team. This permanent position centres on the pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's. With a strong emphasis on diversity, equity, and inclusion, our client is committed to fostering a positive and collaborative working culture. Key Responsibilities: • Coordinate software release cycles across customer platforms, ensuring accuracy and timely delivery., • Support and maintain CI/CD pipelines and assist in improving automation and deployment workflows., • Troubleshoot installation and configuration issues for internal teams and external clients., • Maintain test environments including integration, performance, and deployment testing setups., • Manage internal development and testing servers including Windows, Linux, and SQL Server environments., • Monitor hosted, internal, and cloud solutions and respond to alerts or incidents., • Maintain accurate configuration records including customer details, software versions, and hardware setups., • Handle support tickets within agreed SLAs, owning issues through to resolution or escalation., • Maintain technical documentation for release processes, configurations, and environment setups.