Senior customer success manager jobs in MordenCreate job alerts

Location: Epsom What’s in it for you? • Great starting salary of £29,921.00, • Plus an uncapped monthly commission scheme, • Online GP: Access to a private GP 24/7 for you and your immediate family, • Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off, • Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year., • Huge Discounts: Save on EE & BT products, including mobile and broadband., • Career Development: Ongoing support to help you grow your skills and develop, • Season Ticket Travel Loan: Funds for your travel to and from work., • Volunteering Days: Paid time off to give back to your local community., • Optional Private Healthcare and Dental: Protection for you and your family At EE, connection meets leadership. We believe the qualities that make you unique are exactly the ones that help you thrive – not just as a Sales Advisor, but as a leader on the shop floor. Our stores celebrate individuality, and your ability to adapt, stay resilient, guide others and remain composed under pressure is where you’ll truly shine. Whether you’ve navigated challenges, balanced responsibilities or thrived while hitting targets, you already have the foundations of a great Senior Retail Advisor. In this role, you’ll be a role model – offering support, encouragement, and direction when needed most. As a Senior, your influence goes beyond the brilliant customer experiences you already deliver. You’ll still match customers with the right solutions, but you’ll also help keep the store running smoothly, step in to lead when the Manager and Assistant Manager are away – and create an environment where both customers and colleagues feel confident, supported, and valued. Your ability to think on your feet, stay calm in busy moments, and bring positivity to every interaction is exactly what we’re looking for. Adaptability is key. If you’re curious, open to learning and excited to help yourself and others grow, you’ll fit right in. All you need is the drive to succeed, the confidence to be yourself and the people skills to lift those around you. We’ll give you all the training and support you need to step into leadership with pride. We know life never stands still. That’s why we offer flexibility wherever possible – whether you need part-time hours, set working days, or support during unexpected moments. If you’re the right person for the role, we’ll do everything we can to make it work for you. At EE, you’ll find more than a job – you’ll find a team that values your resilience, supports your growth and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today. • This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

Kenneth Brian Associates is recruiting on behalf of a successful and growing business based in Croydon for an experienced and qualified Finance Manager. \n This is a hands on leadership role, ideal for a finance professional who enjoys taking ownership, working autonomously, and supporting the wider business. Managing a team of 8, you'll be responsible for overseeing the finance function while acting as a trusted business partner across the organisation. Key Responsibilities\n\n • Lead, mentor and develop a finance team of 8.\n, • Prepare monthly management accounts with insightful commentary.\n, • Produce annual budgets, forecasts and cash flow projections.\n, • Manage the year-end audit process and liaise with external auditors.\n, • Ensure compliance with IFRS and UK GAAP.\n, • Prepare and submit VAT returns across multiple group companies.\n, • Oversee cash flow and payment processes, ensuring suppliers are paid within agreed credit terms.\n, • Manage customer credit checks and credit insurance arrangements.\n, • Provide commercial and financial support across the business, answering a wide range of operational and financial queries.\n, • Work closely with sales, operations and senior management to provide accurate information on areas such as pricing, stock availability and inventory.\n, • Participate in customer meetings where financial input is required.\n, • Prepare presentations and financial information to support fundraising and strategic initiatives.\n, • Identify opportunities to improve financial controls, processes and reporting.\nAbout You\n\n, • Fully qualified accountant (ACA, ACCA or CIMA).\n, • Previous experience in a Finance Manager or similar senior finance position.\n, • Strong knowledge of IFRS and UK GAAP.\n, • Experience preparing management accounts, budgets and forecasts.\n, • Confident managing audits and dealing with external stakeholders.\n, • Proven people management experience, with the ability to lead and develop a team.\n, • Highly organised, proactive and able to work with minimal supervision.\n, • Comfortable operating in a fast-paced, hands-on environment where no two days are the same.\n, • Strong communication skills with the confidence to engage with colleagues, customers and senior stakeholders at all levels.\n, • Commercially aware with a practical, problem-solving approach.\n\n This is an excellent opportunity to join a growing business where you'll play a key role in both the day-to-day finance function and the wider commercial success of the organisation. If you're looking for a varied, autonomous position with genuine responsibility and the opportunity to make an impact, we'd love to hear from you.

Ready to lead an exceptional client services team? Do you thrive on building outstanding client relationships, developing high-performing teams and delivering exceptional customer experiences? Are you looking for a leadership role where you'll have the opportunity to shape the future of an award-winning digital marketing agency? \n If so, we'd love to hear from you. \n Iconic Digital is looking for an experienced Client Services Manager to lead our growing Account Management team, ensuring every client receives an exceptional experience whilst supporting the continued growth of our agency. \n Reporting directly to the CEO, you'll play a pivotal role in client retention, service delivery, team development and the successful onboarding of every new client. \n This is an outstanding opportunity for an experienced digital marketing professional who combines commercial thinking with inspirational leadership. \n About Iconic Digital \n Iconic Digital is one of the UK's leading award-winning digital marketing agencies, helping ambitious organisations grow through intelligent, data-led marketing strategies. \n Our clients trust us to deliver measurable commercial growth through SEO, Paid Advertising, Social Media, Email Marketing, Content Marketing and emerging AI technologies. \n Innovation is part of our DNA. We continually invest in our people, embrace new technologies and encourage every member of the team to think differently, solve problems and challenge the status quo. \n We're also proud to donate 30% of our profits to charitable causes, ensuring our commercial success creates a positive impact within the communities we serve. \n The Role \n This is a hands-on leadership role where you'll oversee the day-to-day performance of our Client Services function. \n Managing a team of four to five Digital Marketing Account Managers, you'll ensure clients receive outstanding service from onboarding through to long-term account growth. \n You'll act as the senior escalation point for client relationships, coach your team to deliver exceptional standards and work closely with the CEO to continually improve client satisfaction, retention and operational performance. \n You'll also lead the onboarding of every new client, ensuring they experience a smooth, professional and engaging introduction to Iconic Digital. \n Key Responsibilities \n\n • Lead, mentor and inspire a team of Digital Marketing Account Managers.\n, • Create a culture of exceptional client service.\n, • Own the client onboarding process from handover through to successful campaign launch.\n, • Act as the senior escalation point for client enquiries and service issues.\n, • Support Account Managers in developing client strategies and growth opportunities.\n, • Monitor client satisfaction and retention across the agency.\n, • Lead regular team meetings and one-to-one coaching sessions.\n, • Ensure client reviews, reporting and strategic planning are delivered to an exceptional standard.\n, • Identify opportunities to improve agency processes and operational efficiency.\n, • Work closely with the CEO to implement client service initiatives.\n, • Collaborate with SEO, PPC, Content, Social Media and Technical teams to ensure campaigns are delivered successfully.\n, • Support the continued development of agency systems, reporting and client communication.\n\n What We're Looking For \n We're looking for a natural leader who enjoys helping both clients and colleagues succeed. \n You'll have excellent commercial awareness, outstanding communication skills and a genuine passion for delivering exceptional customer experiences. \n You'll be confident making decisions, resolving complex client issues and motivating a team to consistently perform at their very best. \n Essential Skills & Experience \n\n • Previous experience managing client accounts within a digital marketing agency.\n, • Experience leading or mentoring Account Managers.\n, • Strong knowledge of SEO, Paid Advertising, Social Media, Email Marketing and digital marketing strategy.\n, • Excellent client relationship management skills.\n, • Outstanding communication and presentation skills.\n, • Strong commercial awareness.\n, • Experience managing multiple priorities in a fast-paced environment.\n, • Excellent organisational skills.\n, • Data-driven approach to marketing performance.\n, • Confident interpreting analytics and campaign reporting.\n\n Desirable Experience \n\n • Google Analytics (GA4).\n, • Google Search Console.\n, • Google Ads.\n, • Meta Advertising.\n, • LinkedIn Advertising.\n, • SEMrush or similar SEO platforms.\n, • CRM and project management platforms.\n\n What Success Looks Like \n Within your first twelve months you will have: \n\n • Successfully led and developed the Client Services team.\n, • Improved client retention.\n, • Delivered a best-in-class onboarding experience.\n, • Increased client satisfaction.\n, • Developed clear performance standards across the department.\n, • Built strong relationships with key clients.\n, • Become a trusted member of the agency leadership team.\n\n What You'll Receive \n\n • Competitive salary depending on experience.\n, • Performance bonus scheme.\n, • Hybrid working with two office days per week.\n, • Twenty days' holiday plus bank holidays.\n, • Your birthday off each year.\n, • Company pension scheme.\n, • Ongoing AI and leadership training.\n, • Opportunity to shape the future of an award-winning agency.\n, • Dynamic, collab\n

General Sales Manager Coulsdon, Croydon £85,000 OTE + Company Car We are currently recruiting for an experienced and driven General Sales Manager to join a successful franchised car dealership in the Croydon area. This is an outstanding opportunity for a proven automotive leader to take responsibility for both new and used vehicle sales, lead a high-performing team, and drive exceptional commercial results within a busy dealership. The Role As General Sales Manager, you will be responsible for the overall performance of the sales department, leading by example to maximise profitability, customer satisfaction, and team performance. Working closely with senior management, you will develop and implement strategies to grow the business while ensuring the dealership consistently achieves its sales and financial objectives. Key Responsibilities Lead, motivate, and develop the Sales team across new and used vehicle sales Drive performance to achieve vehicle, finance, insurance (F&I), and profitability targets Oversee budgeting, forecasting, and sales planning to support business growth Manage stock levels and vehicle availability to maximise sales opportunities Lead the sales process, ensuring exceptional customer satisfaction at every stage Support, coach, and develop the sales team through regular performance management Handle complex customer enquiries and escalations professionally Ensure full compliance with manufacturer standards and FCA regulations Monitor KPIs and implement strategies to drive continuous improvement About You Previous experience as a General Sales Manager or Sales Manager within a franchised automotive dealership Premium brand experience would be advantageous Proven track record of delivering strong commercial and financial results Strong leadership skills with the ability to inspire, coach, and develop high-performing teams Commercially minded with excellent stock management and sales planning experience Excellent communication, negotiation, and organisational skills Customer-focused with a commitment to delivering exceptional service Stable career history demonstrating progression and success within automotive retail What's on Offer Competitive OTE of £85,000 Company car Performance-related bonus scheme Comprehensive manufacturer training and leadership development Clear career progression opportunities within a successful dealer group Life insurance and contributory pension scheme Access to an employee rewards and discounts platform Why Apply? This is an exceptional opportunity to join a successful dealership in a senior leadership position where you can influence business performance, develop your team, and build a rewarding long-term career with an established automotive retailer. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing also recruit for Sales Managers, Aftersales Managers, Transaction Managers, Vehicle Technicians, Service Advisors, Parts Advisors, Sales Executives, and a wide range of automotive management opportunities. Contact us to discuss your next career move

We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses. Are you an experienced and driven sales professional ready to hit new heights in your career? Do you thrive on exceeding targets and being rewarded with competitive bonuses? If you're passionate about building relationships and delivering exceptional results, this is your opportunity to shine! At Yell, we’re seeking ambitious, proactive Business Development Managers to join our dynamic team. We value our colleagues and customers, offering an environment that supports your career growth while empowering you to make an impact. You'll have the chance to work in a high-energy, fast-growing digital marketing sector, helping businesses across the UK reach new goals. Our CEO, Mark Clisby says...’As part of the Field Sales team you will be working with a team of high performing, passionate customer centric individuals. We work as #Oneteam supporting one another to achieve our goals.’ About the Role: As a key player in our Field Sales team, you’ll be at the forefront of driving business growth. Your role will include: • Hunting for New Business: Proactively prospecting through self-sourced and company-provided leads, you'll open doors to new clients., • Tailoring Solutions: Engage in face-to-face and virtual consultations to fully understand customer needs and offer tailored digital marketing solutions., • Closing Deals: Presenting, negotiating, and sealing the deal with new and existing clients to drive revenue growth., • Client Management: Nurture relationships, ensuring a seamless customer experience and consistent account management for up to 12 months post-sale., • Data Analysis: Conduct in-depth reviews to identify opportunities for growth, boosting client ROI and delivering long-term success., • Proven track record of success in sales (Field Sales or High Performing Telesales), • Strong relationship-building and negotiation skills, • Resilience and a positive outlook in overcoming objections, • Excellent presentation skills—both verbal and written, • Experience in solution selling or SaaS (desirable but not essential), • A full UK driving license is required with no more than 6 points Why Join Us? • Competitive Earnings: A fantastic base salary of £35,875, OTB 53,875, Car allowance of £5200 or £6200 depending on the car and it doesn’t stop there, as we offer uncapped earnings!, • Perks & Benefits: 23 days holiday (increasing each year), employee referral schemes, wellbeing support, flexible pension options, and discounts with top retailers like Apple and British Airways., • Career Growth: With clear paths to progress into roles such as Senior Account Manager, Digital Account Director, and more, we tailor opportunities to match your career ambitions. As well as access to our Aspire Program and dedicated career development portal!, • Recognition & Rewards: Celebrate your success with our Reward and Recognition schemes, including the prestigious Yell ‘Gold Awards.’, • Top-Tier Partners: Work with some of the world’s leading brands, including Google, Wix, Alexa and Microsoft., • Supportive Culture: Be part of a motivated, high-performing team where we work together to achieve success. If you're eager to take the next step in your sales career with a market leader, we want to hear from you! Even if you don’t tick every box, we encourage you to apply as we value potential and individual merit. If you would like any more information before applying, please email us - _

Position: Store Manager Location: Southwest London Salary: Up to £37,000 + Bonus Are you ready to join one of London's most exciting emerging food-to-go concepts? We're partnering with a founder-led, fast-growing business that has built a loyal following through its premium product offering, strong customer focus, and ambitious growth plans. Operating from a successful kiosk-style format in South West London, the business is now looking for an exceptional Store Manager to lead the operation and play a key role in its next stage of growth. This is a fantastic opportunity for someone from a bakery, coffee shop, café, or food-to-go background who is looking to make a real impact within a growing business. Whether you're an experienced Store Manager seeking a fresh challenge or a strong Assistant Manager looking for your first Store Manager role, this position offers genuine progression as the company continues to expand. The Ideal Store Manager: Experience within a bakery, coffee shop, café, food-to-go, or fast-casual environment A hands-on leader who enjoys being part of the daily operation Passionate about delivering exceptional customer experiences Commercially minded with an understanding of sales, labour, and cost controls Confident leading, coaching, and developing small teams Highly organised, proactive, and self-motivated Comfortable working within a founder-led business where no two days are the same Ambitious and eager to grow alongside the business Desirable Experience: Managing a kiosk, compact format, or grab-and-go operation Opening new sites or supporting business growth initiatives Experience within artisan bakery, speciality coffee, or premium food concepts Training and developing team members into future leaders What's in it for you? Salary up to £37,000 plus performance-related bonus The opportunity to work directly alongside the founders and senior leadership team Genuine progression opportunities as the business expands A chance to shape the culture and success of a growing brand Autonomy, responsibility, and the opportunity to make your mark Perfect stepping stone for an ambitious manager looking to progress into a future multi-site role If you're an ambitious Store Manager looking to join a business with exciting growth plans and clear career progression, we'd love to hear from you. TPBN1_UKCT

The Role On behalf of our client, we are seeking a Customer Success Manager. Develop scalable processes, templates, and playbooks for customer success. Proven experience leading a Customer Success, Account Management, or Implementation team in a SaaS environment.

Customer Success Manager needed, based in Hoxton London with ideally 1 day per week (or every 2 weeks) in the office; salary £45-65k, plus 40% uncapped OTE. Opportunity to join one of the UKs fastest-growing AI companies, doing meaningful work with customers across sectors like NHS, public sector,

Senior Customer Account Portfolio Manager (B2T Vantage Towers)London, United KingdomApply NowFind out how well you match with this jobRequisition ID280184Date posted07/23/2026## Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers

Manage customer accounts, build relationships, identify upsell opportunities, and ensure high customer retention for a business customer base.

Senior Customer Success Manager for a leading hospitality tech software platform, focusing on customer retention, upselling, and issue escalation.

Onboard channel partners, improve relationships, and grow revenues.

As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and friendly service to customers . Build strong relationships with local cu

It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. As this is a customer facing role, good comm

Build strong relationships with local customers by providing a great service . As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliab

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential. Experience in customer success, account management, or client-facing roles. Develop cle

Build strong relationships with local customers by providing a great service . As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliab

Youll lead by example, motivating and guiding the team to provide great customer experiences while maintaining high standards of food quality and safety. If you're ready to take charge, keep things crispy then this is the role for you! What youll do: Oversee the preparation of beverages and food ite

Our aim is for all our young people to have ambition for themselves, to be confident individuals, effective contributors, successful learners and responsible citizens; and to be nurtured, safe, active, healthy, achieving, included, respected and responsible in their communities.

We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.

Work closely with Product, Development and Customer Success teams to resolve issues and improve the customer experience. My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; theyr

Customer Service Build positive working relationships with Sainsburys site management and employees. Key Competencies Leadership and team management Attention to detail Customer focus Planning and organisation Health & Safety awareness Decision making Reliability and accountability Ability to wo

Are you looking for an exciting Room Leader role in a unique Early Years environment based in Surrey? We are looking for an experienced and passionate Room Leader to join the team in Leatherhead, Surrey.This is an exciting opportunity to be part of a high-quality early years provider, offering a nur

Please note that successful candidates will be required to undertake an enhanced DBS check.

Build strong relationships with local customers by providing a great service. As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and

We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. Plus, you'll be able to st

Build strong relationships with local customers by providing a great service. As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and

About the role As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Please discuss this further with the hiring manager during your interview. Loading and preparing your van for deliveries,

Professional and customer-focused service at every stop.

Work with your team and senior managers to provide feedback and continually improve the standards of service we offer. Carry out daily inspections of allocated vehicles and equipment, informing the line manager of any defects/missing items immediately. Whether youre in the warehouse, out on the road

Yodel by InPost recognises that its people are fundamental to its success. You'll play a key role in getting parcels to our customers, providing a reliable and committed service Monday to Saturday and some Sundays during peak. We'll give you freedom and flexibility You can plan your own route or use

As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and friendly service to customers. Build strong relationships with local customer

Hourly Personal Care Assistant for University Student in Manchester.Are you a recent graduate looking for an exciting, meaningful role?.He will be studying Aerospace Engineering and is looking for a like-minded PA to support his independence and studies.ASAP Rota during Holiday Periods: 24 hour shif

As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and friendly service to customers. Build strong relationships with local customer

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Its our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics ou

To report any accidents or unexplained injuries immediately to the Senior in charge To pay due respect to residents possessions and to ensure that bedrooms and communal areas are tidy and presentable To be resourceful in the use of supplies To work at all times, within the guidelines of the Health a

Full onboarding and ongoing support from our dedicated team The Role Deliver parcels to homes & businesses efficiently and professionally Follow planned routes and schedules Provide excellent customer service with every delivery What Youll Need Full UK or EU driving licence (max 6 points) Standard b

As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and friendly service to customers. Build strong relationships with local customer

Ensuring fast, reliable delivery for our customers. Opportunities to Progress Once youve successfully held a round for 12 weeks, a world of new opportunities opens up at NewsTeam. Many of our supervisors and managers started as drivers.

Our managers are on-call to help and support you.

Its our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. As this is a customer facing role, good commu

Build strong relationships with local customers by providing a great service. As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more deliveries and increase your earning opportunity. Provide a reliable and

As this is a customer facing role, good communication skills are also essential. Its our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products

Customer experience is key to us and we strive to leave our customers smiling. We have a large fleet for our drivers to use to deliver to the customers of the world's largest online retailer. If this is you, call us or apply now! Full-time permanent self-employed courier driver positions with Rocket

Ready to Hit the Road? ??? Yes!?.Want to Join ATA Norths Winning Team? Yes!!?.ATA North is looking for reliable, professional.This is a self-employed role offering a competitive day rate, consistent work, and exceptional earning potential.Because you provide your own vehicle and insurance, your take