Infrastructure Security Engineer
1 day ago
Hatfield
Security Cleared - 3rd Line Support Analyst Wintel ADCompetitive Salary + on-call, + overtime + comprehensive and flexible benefitsHatfield, Nottingham or Milton Keynes (full-time in office)Must be SC Cleared, or willingness to undertakeMultiple OpportunitiesA number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes)The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.The roles will focus on incidents, increasing the first time fix rates, ensuring SLAs are met, and wider call management.What youll doTechnical 80%Call and incident ManagementRespond to service calls and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team membersMonitor call queue and follow up with specialist support teams for resolutionAdhere to customers and Computacenters Security PoliciesAdministration 20%Participate in team and sector meetingsUtilise the relevant ITSM tool suite to monitor progress of all incidentsEnsure accurate completion of all incident records and associated paperworkMonitor and update the call management system as requiredAssist with SLA reportingWhat youll need5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-VCurrently holds SC or above clearance level.Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support roleAble to communicate clearly with peers as well as managementSelf-driven and resourceful to achieve goals independently as well as work well in groupsFlexibility to adjust to changing requirements, schedules and prioritiesThe ability to socialize ideas, make recommendations and gather team consensus to move forwardExcellent communication, writing, meeting facilitation skillsTechnical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure ServicesFamiliarity of PowerShell to accomplish tasks and provide reportingDesired:In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environmentsGood understanding of supporting server infrastructure within a hybrid ( multi-platform ) environmentManagement of Microsoft Windows Server within a hybrid environmentExpert in providing operational support for identity services including Authentication, Authorization, Access, FederationAccurate and logical problem solving skillsAbility and desire to excel in a team environmentActive Directory deployment/configuration/troubleshooting skills, including Group PolicyEntra ID authentication service and access control including conditional access policies / enterprise application deploymentSupporting Microsoft Windows Networking Services such as DNS/DHCPManaging Anti-Virus services and reportingAdvantageous:Modern Device management (Intune, Workspace One)Azure Privileged Identity Management and Identity GovernanceHold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)Hold Microsoft Identity and Access Administrator Certification (SC-300)Converged technologies (Simplivity, UCS)Virtualisation (VMware, Hyper-V)TPBN1_UKTJ