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Brand & Customer AssistantHatfield, Hertfordshire100% office based£25,000 per annum DOEFull Time, Permanent An exciting opportunity has arisen for a Brand & Customer Assistant to join a growing business with a portfolio of well-established consumer brands sold across the UK and internationally. This role is ideal for someone looking to develop a career in marketing while gaining hands-on experience across brand management, customer service, content creation and e-commerce. This position would suit a recent graduate or A-Level student, who is looking for the opportunity to carve a career in product and brand marketing.The role of Brand & Customer Assistant:\n\n • Support the day-to-day delivery of marketing and brand activities\n, • Assist with product launches, content creation and social media activity\n, • Manage marketing administration including product forms, sample requests and general enquiries\n, • Upload and maintain product content across company and retailer websites\n, • Work closely with Product, Sales and Supply teams to ensure product information is accurate and consistent\n, • Support UK and international sales teams with marketing content and assets\n, • Monitor customer reviews and feedback, identifying trends and opportunities for improvement\n, • Act as a first point of contact for customer enquiries via phone, email, social media and online platforms\n, • Assist with trade shows, events, marketing collateral and asset management\nTo be successful in the role of Brand & Customer Assistant:\n\n, • Strong written and verbal communication skills\n, • Excellent organisational skills with strong attention to detail\n, • Ability to manage multiple priorities in a fast-paced environment\n, • Customer-focused with a professional and positive approach\n, • Good understanding of marketing principles and digital platforms\n, • Strong problem-solving skills and a proactive attitude\n, • Confident using Microsoft Office, including Word, Excel, Outlook and PowerPoint\n, • Familiarity with social media platforms and digital marketing tools\n, • Ability to analyse information and identify trends and insights\nThe Salary and Package for the Brand & Customer Assistant role:\n\n, • Basic salary of £25,000+ per annum\n, • 20 days holiday plus bank holidays\n, • Additional holiday entitlement based on length of service\n, • Pension scheme\n, • Opportunity to develop a long-term career within marketing and brand management\n, • Supportive and collaborative working environment\n Please apply online or call for more information. This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Technical Account Manager\n \nSt Albans, Hertfordshire (with hybrid working)\n \n \nAre you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global business? Join our client and step into a role with real influence, variety and scope.\n \n The Organisation\n \n \nOur client is a powerhouse within the digital learning sector, enabling organis...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

German Customer Service Advisor\n £30,000 - £35,000\n Hybrid Working – 3 Days Office Based / 2 Days Remote - Hatfield\n \n \n CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-pace...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Are you looking for a role that offers career progression, real work-life balance and structured professional development? \n Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit team. You’ll receive full, comprehensive training from day one — no prior debt recovery experience required. \n Why this role stands out \n\n • 35-hour working week – Monday to Friday, 9am–5pm\n, • £26,000 basic salary + up to £6,000 achievable bonus\n, • Bonus structure designed to be realistic, transparent and regularly achieved\n, • Structured training plan and ongoing coaching to support your development\n, • Team-orientated, collaborative environment where success is shared\n, • A business that genuinely invests in its people\n\n The Role \n As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client and debtor relationships. \n Your responsibilities will include: \n\n • Managing corporate client accounts\n, • Contacting debtors via phone, email, letters and SMS\n, • Negotiating payment plans and resolving disputes\n, • Ensuring compliance with all regulations and industry standards\n, • Maintaining positive, long-term client relationships\n, • Working closely with colleagues in a supportive team environment\n\n Full training is provided, giving you the confidence and knowledge to succeed. \n What we’re looking for \n\n • Confident, positive, and professional communication style\n, • A willingness to learn and develop new skills\n, • Strong listening and negotiation abilities\n, • Good business awareness\n, • Comfortable using MS Office\n, • Adaptable, resilient, and team-focused\n\n Rewards & Benefits \n\n • £26,000 salary + up to £6,000 performance bonus\n, • Professional development and ongoing training\n, • Friendly, team-based culture with collaborative targets\n, • Company events, social activities and away days\n, • Long-term career progression within a stable, growing business\n

Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week \n Lead. Inspire. Deliver. \n Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. \n About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. \n Key Responsibilities ·Lead, motivate and develop a team of five Customer Success Advisors. ·Manage day to day customer service operations. ·Lead by example and remain actively involved in the team's workload. ·Monitor team performance through KPIs and service levels. ·Conduct one to ones, performance reviews and coaching sessions. ·Support recruitment, onboarding and training of new team members. ·Manage performance, attendance and employee development. ·Process customer orders, quotations and invoicing. ·Resolve customer issues quickly and professionally. ·Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. ·Identify opportunities to improve customer service and operational efficiency. \n About You: \n We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. \n You'll Have ·Previous experience leading a customer service team. ·Experience managing KPIs and team performance. ·Strong leadership and coaching skills. ·Excellent communication and problem solving abilities. ·The ability to prioritise in a fast paced environment. ·A proactive and organised approach. ·Strong IT skills, including Microsoft Office and ERP or order management systems. ·A commercial mindset with a focus on delivering exceptional customer service. \n What's on Offer ·Salary up to £40,000 ·Monday to Friday, 7:30am to 4:30pm ·25 days annual leave plus Bank Holidays ·Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave ·Workplace pension ·Genuine opportunity to shape and develop a growing customer success team ·Join a successful and expanding business with ambitious growth plans \n Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. \n Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Customer Service Advisor\n Hemel Hempstead | Hybrid Working (Minimum 2 days in the office)£26,500 per annumFull Time | 35 hours per week | Monday-Friday, 9am-5pm \n Are you an experienced Customer Service Advisor looking for your next opportunity with a professional and supportive organisation? \n We're recruiting for a customer-focused individual to join a well-established organisation that prides itself on delivering a high-quality service to its customers. This is a fantastic opportunity to join a friendly and collaborative team where your communication skills and attention to detail will make a real difference. The Role\n As the first point of contact for customers, you'll be responsible for handling a variety of enquiries via telephone, email and online channels, ensuring every interaction is dealt with professionally and efficiently. \n This is a varied role combining customer service and administration, where you'll work closely with colleagues to provide a seamless customer experience. Key Responsibilities\n\n • Deliver outstanding customer service across phone, email and online enquiries.\n, • Handle customer queries professionally and efficiently.\n, • Record and maintain accurate customer information.\n, • Update internal systems with a high level of accuracy.\n, • Support the wider team with a range of administrative tasks.\n, • Resolve enquiries wherever possible at the first point of contact.\n, • Work collaboratively with colleagues to deliver an exceptional customer journey.\n, • Identify opportunities to improve processes and customer experience.\nAbout You\n We're looking for someone who has: \n\n • Previous customer service experience within an office-based environment.\n, • Excellent verbal and written communication skills.\n, • Strong administration and organisational skills.\n, • A confident and professional telephone manner.\n, • Excellent attention to detail.\n, • The ability to prioritise a busy workload and multitask effectively.\n, • Good IT skills, including Microsoft Word, Excel and Outlook.\n, • A positive, proactive attitude and a genuine passion for helping customers.\nWhat's in it for you?\n\n, • Salary of £26,500 per annum\n, • Hybrid working (minimum 2 days per week in the Hemel Hempstead office)\n, • Monday-Friday working hours - no weekends\n, • Full training and ongoing support\n, • Excellent benefits package\n, • Friendly, collaborative working environment\n, • Long-term career development opportunities\n\n If you're passionate about providing excellent customer service and enjoy working in a fast-paced office environment, we'd love to hear from you. \n Apply today to find out more!

Customer Service Representative \n Global Brand | European Headquarters | Hemel HempsteadImmediate Start | Temporary Assignment until March 2027 \n Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation? \n We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead. This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027. \n What's on Offer? \n\n • Immediate start\n, • Temporary assignment until 31st March 2027\n, • Monday to Friday, 8:45am - 5:00pm\n, • Hybrid working pattern:\n \n, • 3 days per week in the modern Hemel Hempstead office\n, • 2 days per week working from home\n \n, • Friendly, collaborative working environment within a prestigious global organisation\n\n Please note: As the office is not located close to a train station, applicants should ideally live within a reasonable commuting distance of Hemel Hempstead. Own transport is preferred. \n The Role \n Working as part of the Customer Service team, you will play a key role in supporting the sales function by delivering exceptional service to customers and internal stakeholders. You'll be responsible for processing customer orders, resolving queries, coordinating deliveries and ensuring a smooth order-to-delivery experience. \n This is a fast-paced position where accuracy, organisation and excellent communication skills are essential. \n Key Responsibilities \n\n • Process customer orders received via email and telephone, ensuring all requirements are accurately fulfilled.\n, • Handle specialist orders, including bundled products, consignment orders, free-of-charge deliveries and returns.\n, • Monitor the order fulfilment and delivery process, liaising with distribution centres and delivery partners where required.\n, • Arrange urgent or special deliveries when requested.\n, • Produce, check and issue customer invoices.\n, • Maintain accurate records and filing of order documentation.\n, • Respond promptly to customer enquiries regarding orders, deliveries and product availability.\n, • Manage customer service complaints professionally, ensuring timely resolution.\n, • Handle and monitor backorders, keeping customers informed throughout.\n, • Provide day-to-day support to the sales team and assist with customer-related administration as required.\n\n About You \n We're looking for someone who enjoys building relationships, solving problems and delivering an outstanding customer experience. \n You'll ideally have: \n\n • Previous experience in a customer service, customer support or sales support role.\n, • Excellent communication skills, both written and verbal.\n, • Strong organisational skills with excellent attention to detail.\n, • The ability to manage multiple priorities in a busy environment.\n, • Good IT skills, including experience using Microsoft Office and CRM or ERP systems.\n, • A proactive, team-focused approach with a willingness to support colleagues when needed.\n, • Experience within a corporate or international business environment would be advantageous.\n\n Quality & Compliance \n As part of a global healthcare organisation, quality and compliance are central to everything we do. The successful candidate will demonstrate a commitment to maintaining the highest standards of product quality, customer service and regulatory compliance, following all documented quality procedures and policies. \n Benefits include \n Competitive pay rate \n 28 days Holiday \n Free on-site parking \n Access to the Tate Awards Scheme - including Store discounts \n Apply Now \n If you're available immediately (or at short notice) and are looking for a rewarding temporary opportunity with a respected global employer, we'd love to hear from you. \n Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. \n \n Tate is acting as an Employment Business in relation to this vacancy. \n Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

My client is seeking a Customer Relations Manager to take on the primary relationship ownership of their UK wholesale and retail accounts. This role is pivotal in enabling strategic and operational collaboration to deliver exceptional service, strengthen partnerships, and support sustainable growth. The successful candidate will be at the heart of customer engagement, internal coordination, and supply excellence, ensuring our products are delivered reliably, compliantly, and competitively. \n Day-to-Day of the Role: \n\n • Customer Orchestration & Advocacy: Act as the single point of ownership for day-to-day and strategic interactions with national wholesalers and retail pharmacy groups. Coordinate with internal teams to support customer audits, respond to information requests, and continuously elevate service, quality, and compliance.\n, • Customer Account Planning: Develop and execute account plans aligned with business objectives. Lead joint planning sessions and negotiate pricing, trading terms, and service levels.\n, • Service Excellence & Supply Assurance: Enhance forecast accuracy, stock allocation strategies, and performance metrics such as OTIF and Fill Rate. Manage communications during supply constraints and recalls.\n, • Quality, Compliance & Governance: Ensure all customer engagements comply with MHRA expectations and GDP requirements. Lead compliance audits and coordinate with Quality and Regulatory teams on relevant issues.\n, • Customer Insights, Reporting & Continuous Improvement: Monitor and report on account health metrics. Conduct root cause analyses to resolve recurring issues and drive operational excellence.\n, • Stakeholder Management: Build trusted relationships with customers and internal teams. Mentor and coach junior team members and champion a customer-centric, data-driven culture.\n\n Required Skills & Qualifications: \n\n • Qualifications: Degree in Business, Operations, or related field (desirable).\n, • Experience: Proven experience in Customer / Key Account Management within pharmaceuticals or closely regulated life sciences. Familiarity with the UK pharma distribution and retail landscape is essential.\n, • Skills: Excellent communication, negotiation, and stakeholder management skills. Strong ability to manage high-pressure situations such as shortages and recalls. Advanced Excel proficiency and comfortable with data-driven decision making.\n\n Benefits: \n\n • Competitive salary and benefits package.\n, • Opportunities for professional growth and development.\n, • Dynamic and supportive work environment.\n, • 22 days holiday\n, • Free Parking\n\n

Key Account Manager – Steel Wire Rope \n Hemel Hempstead, HP2 – based on-site, not field-based \n Our client is an £8 million successful UK business with a team of 45 employees working across four divisions. \n Their high performing Wire Rope Division is expanding and are seeking an experienced Key Account Manager Sales Manager to take ownership of strategic customer accounts to ensure retention, growth & long term profitability. \n Success in this role means taking a proactive approach to account management, increasing spend & uncovering new opportunities within existing accounts. \n Key Responsibilities \n • Manage and develop a portfolio of strategic Key Accounts within the Wire Rope Division \n • Build strong relationships with key decision-makers, buyers, engineers, and operational stakeholders \n • Increase customer spend, share of wallet, and profitability across assigned accounts \n • Develop and maintain structured Key Account Plans for all strategic customers \n • Conduct regular customer visits, account reviews, and business review meetings \n • Identify opportunities for cross-selling and upselling products and services \n • Work closely with Internal Sales, Operations, Purchasing, and Leadership teams to support customer requirements \n • Support inbound customer enquiries and quotations during periods of high demand \n • Monitor customer performance, trends, risks, and opportunities using CRM and reporting tools \n • Manage and continuously review the divisional Key Account portfolio \n • Identify emerging customers with strategic growth potential and develop progression plans \n • Maintain accurate forecasts, account plans, and customer records within CRM systems \n • Support contract negotiations, pricing discussions, and commercial agreements \n • Act as the voice of the customer internally to drive continuous improvement and service excellence \n Requires \n • Proven track record in Key Account Management, BD / Business Development or Strategic Sales \n • Strong background in technical sales – ideally within manufacturing, engineering, construction materials, safety or wire rope industries \n • Passionate, self-driven and ambitious — thrives in a performance-led culture \n \n What You Get \n c. £50K basic + performance related bonus (OTE £10-15K) + car allowance \n Includes: 25 days’ holiday + bank holidays,Buy & Sell Holiday Scheme,Free on-site parking, Cycle to Work Scheme, Free Employee Assistance Programme, Regular social events. \n APPLY NOW! \n \n \n PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. \n Keywords: wire rope / construction materials / balustrades / construction / technical sales / inbound sales team / technical sales manager / sales manager / inbound sales manager / safety / H&S / safety products / wire rope materials / engineering / engineering sales / manufacturing / manufacturing sales / steel / steel rope / outdoor living products / garage doors / sales management / doors / gears / automation / automatic / business development / business development manager / technical sales team leader / strand / wire rope core / fibre core / wire rope assemblies / engineered components / BDM / new business / lifting / cranes / mining / hoisting / rigging / offshore / towing / pulleys / lifting gear / KAM / key account manager / key account management / senior account manager / senior key account manager

Part-Time Customer Service Advisor\n Hemel Hempstead | Hybrid Working After Probation (Minimum 2 days in the office)£26,500 per annum (pro rata)Part-Time | 15-20 hours per week \n Are you an experienced Customer Service Advisor looking for a part-time opportunity with a professional and supportive organisation? \n We're recruiting for a experienced customer-focused individual to join a well-established organisation that prides itself on delivering a high-quality service to its customers. This is a fantastic opportunity to join a friendly and collaborative team where your communication skills, organisation and attention to detail will make a real difference. The Role\n As the first point of contact for customers, you'll be responsible for handling a variety of enquiries via telephone, email and online channels, ensuring every interaction is dealt with professionally and efficiently. \n This is a varied role combining customer service and administration, where you'll work closely with colleagues to provide an excellent customer experience. Key Responsibilities\n\n • Deliver outstanding customer service across phone, email and online enquiries.\n, • Handle customer queries professionally and efficiently.\n, • Record and maintain accurate customer information.\n, • Update internal systems with a high level of accuracy.\n, • Support the wider team with a range of administrative tasks.\n, • Resolve enquiries wherever possible at the first point of contact.\n, • Work collaboratively with colleagues to deliver a seamless customer journey.\n, • Identify opportunities to improve processes and customer experience.\nAbout You\n We're looking for someone who has: \n\n • 2/3 years previous customer service experience within an office-based environment.\n, • Excellent verbal and written communication skills.\n, • Strong administration and organisational skills.\n, • A confident and professional telephone manner.\n, • Excellent attention to detail.\n, • The ability to manage and prioritise multiple tasks.\n, • Good IT skills, including Microsoft Word, Excel and Outlook.\n, • A positive attitude and a genuine passion for helping customers.\nWhat's in it for you?\n\n, • Salary of £26,500 per annum (pro rata)\n, • Part-time working hours (15-20 hours per week)\n, • Hybrid working (minimum 2 days per week in the Hemel Hempstead office)\n, • Monday-Friday working pattern\n, • Full training and ongoing support\n, • Excellent benefits package\n, • Friendly and collaborative working environment\n, • Opportunity to develop your skills within a growing organisation\n\n If you're looking for a part-time customer service opportunity where you can make a real impact, we'd love to hear from you. \n Apply today to find out more!Looking for the next step in your career? Think Specialist Recruitment.Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

A fantastic opportunity has arisen for an organised and customer-focused individual to join a well-established and market-leading business based in St Albans. This varied role would suit someone with previous customer service and administration experience who enjoys building relationships, supporting customers, and ensuring smooth day-to-day operations. Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience. What's in it for you? £27,000 pro rata Monday to Friday, 10am-2.30pm Office-based role in St Albans Opportunity to join a successful and growing international organisation Supportive team environment Ongoing training and development opportunities Key Responsibilities: Acting as the first point of contact for customer enquiries via phone and email Managing customer requests and ensuring timely resolutions Providing administrative support across customer service, sales and service functions Maintaining accurate customer records and documentation Coordinating loan and trial equipment, including dispatch, returns and tracking Supporting sales campaigns, promotions and customer engagement activities Liaising with customers regarding repairs and service updates Coordinating schedules and activities for field-based engineers Assisting with stock control, inventory management and warehouse administration Processing stock transfers and returns Working closely with sales, technical and account management teams to deliver excellent customer service Ensuring company procedures, quality standards and compliance requirements are followed What the employer is looking for: Previous experience within customer service, administration, sales support or a similar role Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple priorities High attention to detail and accuracy A proactive and customer-focused approach Confident using Microsoft Office and internal systems Experience coordinating stock, logistics or service activities would be advantageous A collaborative team player with a flexible attitude Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Are you a relationship-driven professional who enjoys building strong client partnerships and ensuring exceptional service delivery? Our client, a highly successful and growing professional services organisation based in St Albans, is looking for an Account Manager to join their friendly and supportive team. This is a fantastic opportunity for someone who enjoys managing client relationships, coordinating projects and delivering an outstanding customer experience. Working with a portfolio of clients, you'll be the main point of contact throughout the client journey, ensuring projects run smoothly, expectations are managed and clients receive a first-class service at every stage. What’s in it for you? Salary £25,000 - £30,000 depending on experience Hybrid and flexible working 25 days holiday plus bank holidays Holiday buy and sell scheme Private medical insurance (after probation) Pension scheme Life assurance Employee Assistance Programme Career development and funded training opportunities Modern offices and regular company social events Key Responsibilities Managing and developing relationships with a portfolio of clients Acting as the primary point of contact throughout the client lifecycle Coordinating projects and ensuring deadlines are achieved Providing clear and professional communication to clients and stakeholders Managing client expectations and resolving queries effectively Reviewing documentation and financial information with a high degree of accuracy Ensuring all compliance and administrative requirements are met Maintaining accurate records and updating internal systems Working closely with internal departments to deliver successful outcomes for clients What the employer is looking for: Previous experience in Account Management, Client Services, Customer Success or Relationship Management Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple priorities Comfortable working in a fast-paced, target-driven environment Numerate with strong attention to detail Confident handling challenging conversations professionally A proactive and positive approach to problem-solving * Strong team player with a collaborative working style Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

If you are experienced in high-touch, personalised customer service, we have a fantastic opportunity to join a well-established company based in St Albans. You will be given the opportunity to make your mark in this rapidly expanding company by proving your abilities and eagerness to progress! This company offer excellent training, with occasional trips for research and familiarisation purposes. What’s in it for you? Salary – competitive. Hours: Shift system in place, including weekends, 37.5hr week – some hybrid working on offer. Free parking! Staff discount Team and social events Key Responsibilities: Deliver exceptional customer service across all communication channels, including telephone, email, live chat and social media. Understand customer needs and provide timely, accurate and empathetic responses. Manage customer enquiries, booking amendments, cancellations and other booking-related requests. Investigate and resolve pre-travel, in-resort and post-travel complaints in line with company procedures and ABTA guidelines. Communicate effectively with customers during challenging situations, negotiating fair and commercially appropriate resolutions. Liaise with internal departments, resort teams, villa owners, agents and third-party suppliers to resolve customer issues. Support customers overseas by coordinating with Resort Teams and external partners where required. Manage changes, operational issues and alternative arrangements while balancing customer expectations and company requirements. Monitor customer feedback, identify trends and contribute to improvements in customer journeys, processes and systems. Use customer insights to identify pain points and recommend improvements across Customer Service, Web, Product and Marketing teams. Manage customer interactions on social media platforms and review sites, protecting the brand through professional, timely and empathetic responses. Support business growth by identifying opportunities to protect profitability and achieve appropriate commercial outcomes. Maintain knowledge of internal systems to effectively support customers and improve service delivery. What the employer is looking for: At least 2 years’ experience in a customer service focused role Proven experience handling customer complaints, escalations and complex customer situations. Excellent verbal and written communication skills, with the ability to adapt tone across different communication channels. Strong negotiation and problem-solving skills with the ability to achieve positive customer outcomes. Experience managing customer expectations while balancing customer satisfaction with commercial objectives. Knowledge and experience of social media customer service platforms, including Facebook, X (formerly Twitter) and review sites such as Trustpilot. Ability to analyse situations, identify practical solutions and make commercially appropriate decisions. Experience working with third-party suppliers and multiple distribution channels. Ability to manage competing priorities and perform effectively under pressure. Strong organisational skills with excellent attention to detail. Proficient Microsoft Excel skills are desirable. Manage your own workload and a good team player Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

German Customer Service Advisor. CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team.

Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead.Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment

As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role offers numerous opportunities for growth within a company that values individuality and invests in its employees. Your hard work will be recognised and rewarded, making it an excellent chance to advance in a supportive setting. Here's an idea of what your shift pattern will be: • Mon: Nights, • Tues: Nights, • Weds: Nights, • Thurs: Nights, • Fri:, • Sat:, • Sun: Nights Your key responsibilities will include: • Preparing delicious, high-quality food that delights our clients and customers, • Crafting eye-catching food and counter displays that draw customers in, • Proudly representing Eurest and and embodying our positive brand image, • Handling transactions with ease and operating the cash register efficiently, • Upholding the highest standards of Food Handling & Hygiene, • Ensuring a safe and healthy work environment by adhering to Health & Safety regulations Our ideal Catering Assistant will: • Bring a positive, can-do attitude to everything you do, • Show genuine passion for delivering exceptional customer service, • Excel as a supportive and collaborative team player, • Embrace the excitement of thriving under pressure, • Demonstrate impeccable...

As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Full time on the job training working with third party supplier, you will build on your customer service skills and qualify with a leve

Were looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates head office in Hemel Hempstead.

Hybrid role - 2 days based in the Hatfield office and 3 days WFHHours of work: Monday - Friday 9-5pm You will be working for a global, leading, family run business who specialises in delivering ground engineering and structural stabilisation. This company genuinely cares about the team and everyone's opinion counts. You'll be joining a small and collaborative team where your ideas are valued and taken on board. What they offer: A clear path for career progression.You will need to be tech-savvy.Financial incentive for improvement ideas.Supportive culture and work-life balance.What the role involves: • You will be responsible for driving the initial customer experience., • ...

Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd.Kiddylicious and Peters Yard, all having their own distinct proposition and role within our business.We have great ambitions for all our brands, ensuring that as a business w

Avery Healthcare is seeking a Client Liaison Manager for Acacia Mews Care home in Hertfordshire. In this role, you will manage the sales and marketing processes, ensuring targets are met and the home is filled to capacity. Join us to make a positive impact in the lives of residents and help them fee

Requirements: Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits: Take part only in stud

EUC & Desktop Support Manager - Hertfordshire. Are you a tech-savvy leader who thrives on keeping people productive? If so, we'd love to hear from you! Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. EUC & Desktop Services Manager.

We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin