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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. \n ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. \n REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' \n And so much more! \n If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. \n \n \n 5432

Contracts Manager - Utilities and CivilsChester Le Street (Commutable from Durham, Sunderland, Darlington, Washington)£55,000 - £60,000 + Training + Progression + Bonus + CarAre you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects?The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities.This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role:Contracts Manager - Utilities and CivilsMonday to Friday - 40 hoursContracts in Northern England (Generally within daily driving range)Candidate Requirements:Contract Management experience within civils or utilities Strong leadership, communication, and stakeholder management abilities Driving LicenseConsultant: George Mallett - Ref 5142Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment.Contracts Manager, Contract Manager, Project Manager, Civils, Civil Engineering, Roofing, Costings, Meetings, Projects, Contracts, ECS, Principal Contractor, Principle Contract, Construction, CSCS, Site Agent, Construction Management, Newcastle, Durham, Peterlee, South Shields, Chester-Le-Street, Stanley, Washington, Tyne & Wear \n INDHP

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. \n \n We are looking for an outstanding Bank Kitchen Assistant / Housekeeper who’s passionate about food and wants to make a difference. \n You’ll be working flexible bank shifts a week at Cygnet St Williams, creating an excellent experience for the people in our care. \n Cygnet St William’s is a 12 bed Neuropsychiatric service offering care and treatment to those affected by acquired brain injuries. It is a safe and secure place to aid recovery as well as offering those diagnosed with a progressive neurological disease, like Huntington’s Disease, a caring and longer term placement to support and help manage the progression of their symptoms. \n \n At Cygnet, our perks go way beyond pension schemes and excellent professional development. \n You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work. \n With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive. \n Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people. \n \n Your day-to-day... \n\n • Assist in the preparation of balanced, appetising meals \n, • Perform cooking tasks & other kitchen duties\n, • Ensure the cleanliness of the kitchen, service areas &dining room\n, • Wash utensils, dishes & make sure they are stored appropriately\n, • Rotate stock & put away all deliveries\n, • Maintain personal hygiene to comply with Cygnet standards and food hygiene regulations\n, • Handle, maintain & store kitchen equipment in accordance with Cygnet procedures \n, • Use chemicals in line with Control of Substances Hazardous to Health (COSHH) regulations\n\n Why Cygnet? We’ll offer you…£13.00 per/hour plus 12.1% holiday allowance \n\n • Strong career progression opportunities \n, • Expert supervision & support\n, • Pension scheme\n, • Cycle to work scheme & employee discount savings\n\n You are... \n\n • Experienced in catering, preferably within a care setting\n, • The holder of a food hygiene certificate, with good personal hygiene standards\n, • Enthusiastic, keen to learn & an active team member\n, • Polite & professional, with a positive attitude at all times\n, • An excellent communicator able to liaise with people at all levels\n, • Diligent & take pride in maintaining the highest standards of cleanliness\n, • Able to work on your own initiative, as part of a team & under supervision\n\n Successful candidates will be required to undergo an enhanced DBS check. \n Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families. \n \n \n What next? \n \n If you care about making a difference – we want to talk to you. \n \n Click the button to apply

Nursery Room Leader – £1,000 Welcome Bonus & 75% Childcare Discount Salary: £32,697. At Oaktree Day Nursery and Preschool, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team. Here’s what you’ll enjoy: £1,000 Welcome Bonus (T&Cs apply

Room Leader - Inspire Young Minds Through Play & Adventure! Full-time or Part-time | Permanent £32,500 - £34,500 per year (full time) Ready to lead, inspire and make every day an adventure? Do you love watching children learn through exploration? Are you passionate about creating magical learn

Were looking for a passionate Preschool Room Leader to inspire our team, prepare our 35s for school, and build a long-term career with us. Are you a confident Level 3 practitioner ready to step up or an experienced Room Leader looking for a setting that genuinely backs its team? Were a Good-rated Cr

Job DescriptionLevel 3 Nursery ROOM LEADER – Job Description Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. A Level 3 Nursery room leader provides high-quality care and education

Ark Start is seeking an Early Childhood Educator to join our founding team in London.You will bring a genuine passion for young children and energy to deliver high-quality provision in a nurturing, safe and engaging environment.This role offers a Real Living Wage in London (£13.

Grandir UK’s Wandsworth Day Nursery in Wandsworth, London, is seeking a caring and enthusiastic Room Leader for the Babies Room to lead a supportive team and inspire young learners.

We are looking for an Early Childhood Educator to join our founding team at Ark Start.We are looking for someone with a genuine passion for young children and with the skill, creativity, commitment, and energy to deliver excellent provision at Ark Start.We are a Real Living Wage employer with a mini

Cromwell Medical Staffing is seeking an experienced Nursery Room Leader / Senior Nursery Practitioner to join a friendly nursery on a 4-month temporary contract, starting ASAP. The role leads the daily operations of the nursery room, delivering high-quality care in a safe, nurturing environment.

We are seeking an experienced Control Room Head to lead and evolve our regional Control Room function within a global investment banking environment. In this highly visible role, you will shape the strategic direction of the EMEA Control Room framework, partnering with senior stakeholders across Ban

As a Room Leader, you will be responsible for leading the daily operations of your designated nursery room, ensuring children receive high-quality care in a safe, stimulating, and nurturing environment. Lead and manage the day-to-day running of a nursery room. Previous experience as a Room Leader or

FincSelect is seeking an experienced Control Room Head to lead and evolve our regional Control Room function within a global investment banking environment. This senior role requires deep expertise in market abuse regulation, conflicts of interest, and Control Room operations.

Support and supervise playroom staff with their day-to-day duties. Deploy staff appropriately to ensure that the required standards are delivered and maintained within the rooms.

Maintain safeguarding, records and room standards. Nursery Room Leader – £2,000 Welcome Bonus & 75% Childcare Discount. At Woodhams Farm Day Nursery, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team.

Seeking a Room Leader passionate about early years education to lead a team, ensure high standards of care and education, and maintain a stimulating environment in Tring, Hertfordshire.

Seeking a Nursery Room Leader for a full-time, year-round position. Responsibilities include leading a room in a nursery setting.

Plan and deliver activities that meet childrens developmental needs.Provide a safe, nurturing, stimulating environment in line with EYFS standards.Monitor, record, and celebrate milestones in childrens development.Communicate effectively with families to build strong relationships.Lead and support c

Lead a team to provide care and learning for children, ensuring high standards in practice and environment.

Seeking a passionate Nursery Room Manager for a new Busy Bees nursery in Corby to create engaging learning experiences, lead a team, and ensure high standards of childcare.

The Room Leader will lead and support a team to deliver exceptional care and education to children, ensuring their individual milestones are met.

Oversee the care and development of babies aged 3 months to 1 year, creating a nurturing and safe environment.Implement key person approach, maintain learning journals, and build positive relationships with parents.

The Room Leader will plan and deliver engaging activities and ensure compliance with EYFS standards.

Nursery Room Leader – £2,000 Welcome Bonus & 75% Childcare Discount. At Woodhams Farm Day Nursery, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team. As a Nursery Room Leader, you’ll help children learn, play, and grow in a safe, engaging envir

Seeking an experienced Room Leader for a Pre-School room of 22 children.

The Room Leader will shape routines and learning for children aged 0-2, lead a team, and ensure children feel secure and cared for.

The Nursery Room Leader will provide stimulating experiences, manage daily needs, and maintain accurate records.

The Room Leader will shape the routines and learning environment for children aged 0-2, lead a team, and ensure children feel secure.

Room Leader needed to provide stimulating experiences, ensure children's well-being, and lead with impartiality.

Oversee multiple rooms, ensure educational strategies are integrated, and lead a team to achieve high standards of care and learning for young children.

Seeking a Room Leader for a nursery, offering a competitive salary to provide exceptional care to children.

Seeking a Nursery Room Leader in Blandford Forum to provide high-quality childcare, lead a team, and enhance learning environments.

Seeking a passionate Senior Nursery Room Leader for a new nursery in Hailsham.

About the Nursery Room Leader role:. The role is suitable forsomeone who has previous experience being a Nursery Room Leader, prepared to go the extra mile. This is a full-time Nursery Room Leader position with full responsibilities.

Room Leader needed to lead activities and manage staff in a nursery setting.

The Room Leader will oversee the care and development of children aged 3 months to 1 year, creating a nurturing environment and ensuring their growth.

The Room Leader will ensure children are safe, loved, and inspired to learn, applying the curriculum and engaging with children and families.

The Room Leader will oversee the care and development of children, create a nurturing environment, implement a key person approach, maintain records, and build positive relationships with parents.

The Room Leader will oversee the care and development of children, ensuring a nurturing and safe environment and building positive relationships with parents.

CSCS Cleaner Required - National Grid, Radlett (WD25 8DT) We are currently looking for an experienced CSCS Cleaner to join a busy construction project at National Grid, Radlett (WD25 8DT).Job Details: ?? Location: National Grid, Radlett, WD25 8DT ?? Rate: £16.Overtime and Saturday work available ??

Location: Perth, Scotland Salary: £45,000 - £50,000 plus benefits Summary: Working with a well established manufacturing business, part of a global Group, you will be responsible for managing Customer Services and worldwide Export.Liaising with customers, government border agencies and internal st

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older