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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Contracts Manager - Utilities and CivilsChester Le Street (Commutable from Durham, Sunderland, Darlington, Washington)£55,000 - £60,000 + Training + Progression + Bonus + CarAre you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects?The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities.This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role:Contracts Manager - Utilities and CivilsMonday to Friday - 40 hoursContracts in Northern England (Generally within daily driving range)Candidate Requirements:Contract Management experience within civils or utilities Strong leadership, communication, and stakeholder management abilities Driving LicenseConsultant: George Mallett - Ref 5142Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles r...

Contracts Manager - RoofingChester Le Street (Commutable from Durham, Sunderland, Darlington, Washington)£55,000 - £60,000 + Training + Progression + Bonus + Car Are you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects? The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities. This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role: Contracts Manager - Roofing Monday to Friday - 40 hours Contracts in Northern England (Generally within daily driving range)Candidate Requirements: Contract Management experience within Roofing Strong leadership, communication, and stakeholder management abilities Driving LicenseConsultant: Sebastian Petitti or George Mallett - Ref 5210 Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging ...

Contracts Manager - Roofing Chester Le Street (Commutable from Durham, Sunderland, Darlington, Washington) £55,000 - £60,000 + Training + Progression + Bonus + Car Are you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects? The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities. This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role: Contracts Manager - Roofing Monday to Friday - 40 hours Contracts in Northern England (Generally within daily driving range) Candidate Requirements: Contract Management experience within Roofing Strong leadership, communication, and stakeholder management abilities Driving License Consultant: Sebastian Petitti or George Mallett - Ref 5210 Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions...

Nursery Room Leader – £1,000 Welcome Bonus & 75% Childcare Discount Salary: £32,697. At Oaktree Day Nursery and Preschool, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team. Here’s what you’ll enjoy: £1,000 Welcome Bonus (T&Cs apply

Are you a confident Level 3 practitioner ready to step up or an experienced Room Leader looking for a setting that genuinely backs its team? Were a Good-rated Croydon nursery on an exciting growth journey, with a third setting opening soon. Were looking for a passionate Preschool Room Leader to insp

Room Leader - Inspire Young Minds Through Play & Adventure! Full-time or Part-time | Permanent £32,500 - £34,500 per year (full time) Ready to lead, inspire and make every day an adventure? Do you love watching children learn through exploration? Are you passionate about creating magical learn

Shift Control Room Operator - Reading, Berkshire, RG2 6AD. Contract: PermanentSalary: This role will be paid from 32,715 to 42,000 depends on skills and experienceAs a Control Room Operator, youll work within the Wastewater Control team as the first line of defence in identifying and responding to o

Ark Start is seeking an Early Childhood Educator to join our founding team in London.You will bring a genuine passion for young children and energy to deliver high-quality provision in a nurturing, safe and engaging environment.This role offers a Real Living Wage in London (£13.

Support and supervise playroom staff with their day-to-day duties. Deploy staff appropriately to ensure that the required standards are delivered and maintained within the rooms.

Cromwell Medical Staffing is seeking an experienced Nursery Room Leader / Senior Nursery Practitioner to join a friendly nursery on a 4-month temporary contract, starting ASAP. The role leads the daily operations of the nursery room, delivering high-quality care in a safe, nurturing environment.

Grandir UK’s Wandsworth Day Nursery in Wandsworth, London, is seeking a caring and enthusiastic Room Leader for the Babies Room to lead a supportive team and inspire young learners.

As a Room Leader, you will be responsible for leading the daily operations of your designated nursery room, ensuring children receive high-quality care in a safe, stimulating, and nurturing environment. Lead and manage the day-to-day running of a nursery room. Previous experience as a Room Leader or

We are looking for an Early Childhood Educator to join our founding team at Ark Start.We are looking for someone with a genuine passion for young children and with the skill, creativity, commitment, and energy to deliver excellent provision at Ark Start.We are a Real Living Wage employer with a mini

Nursery Room Leader – £2,000 Welcome Bonus & 75% Childcare Discount. At Woodhams Farm Day Nursery, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team. As a Nursery Room Leader, you’ll help children learn, play, and grow in a safe, engaging envir

Seeking a passionate Nursery Room Manager for a new Busy Bees nursery in Corby to create engaging learning experiences, lead a team, and ensure high standards of childcare.

The Room Leader will oversee the care and development of children, ensuring a nurturing and safe environment and building positive relationships with parents.

Nursery Room Leader – £2,000 Welcome Bonus & 75% Childcare Discount. At Woodhams Farm Day Nursery, we’re looking for a caring, enthusiastic Nursery Room Leader to join our supportive, friendly team. As a Nursery Room Leader, you’ll help children learn, play, and grow in a safe, engaging envir

The Room Leader will lead and support a team to deliver exceptional care and education to children, ensuring their individual milestones are met.

Oversee multiple rooms, ensure educational strategies are integrated, and lead a team to achieve high standards of care and learning for young children.

The Room Leader will oversee the care and development of children aged 3 months to 1 year, creating a nurturing environment and ensuring their growth.

The Hobson Cambridge by Adina, The Hobson By Adina, 42-44 St.Andrew's Street, Cambridge, CB2 3AS.Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Trainin

Room Leader needed to lead activities and manage staff in a nursery setting.

Seeking a passionate Senior Nursery Room Leader for a new nursery in Hailsham.

Seeking a Room Leader for a nursery, offering a competitive salary to provide exceptional care to children.

The Nursery Room Leader will provide stimulating experiences, manage daily needs, and maintain accurate records.

The Room Leader will shape routines and learning for children aged 0-2, lead a team, and ensure children feel secure and cared for.

Are you an experienced Nursery Practitioner ready for your next challenge? Or perhaps you're already a Room Leader looking for a fresh opportunity? If so, we’d love to meet you! At Just Imagine Day Nursery we're on the lookout for a dedicated and enthusiastic Room Leader to join our team!. Room Le

Seeking a Room Attendant for the Warwick Castle Hotel to perform housekeeping duties, with flexible hours and a good benefits package including training budget and discounts.

Room Leader needed to provide stimulating experiences, ensure children's well-being, and lead with impartiality.

Seeking a Nursery Room Leader in Blandford Forum to provide high-quality childcare, lead a team, and enhance learning environments.

The Room Leader will shape the routines and learning environment for children aged 0-2, lead a team, and ensure children feel secure.

Nursery Room Leader needed for the baby room at Just Imagine Day Nursery in Maldon.

The Room Leader will plan and deliver engaging activities and ensure compliance with EYFS standards.

Steps Private Day Nursery is a family-run nursery located in Waterloo, Liverpool.We are dedicated to providing a safe, nurturing, and stimulating environment for children aged 0 to 5 years.Our commitment to safeguarding and equal opportunities reflects our core values of inclusivity and excellence i

Seeking a Nursery Room Leader for a full-time, year-round position. Responsibilities include leading a room in a nursery setting.

Seeking a Room Leader passionate about early years education to lead a team, ensure high standards of care and education, and maintain a stimulating environment in Tring, Hertfordshire.

Lead a team to provide care and learning for children, ensuring high standards in practice and environment.

Oversee the care and development of babies aged 3 months to 1 year, creating a nurturing and safe environment.Implement key person approach, maintain learning journals, and build positive relationships with parents.

The Room Leader will ensure children are safe, loved, and inspired to learn, applying the curriculum and engaging with children and families.

Seeking an experienced Room Leader for a Pre-School room of 22 children.

The Room Leader will oversee the care and development of children, create a nurturing environment, implement a key person approach, maintain records, and build positive relationships with parents.

Youth & Community Sessional Team Leader.YMCA Brunel Group is an independent, locally governed and managed charity operating in Mendip, Bath, Bristol, Wiltshire and South Somerset.We are part of the international YMCA movement.Our mission is to create supportive, inclusive and energising communities,

Role: Popeyes Team Leader Location: Stowmarket, IP14 5XF Hours: Part-Time Hours Available / Permanent Salary: £13.Bonus Scheme: Bonus Incentive! Company: EG On The Move About the role: As a Popeyes Team Leader, youll be at the forefront of delivering exceptional service and ensuring smooth, efficie