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  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    16 hours ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

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  • Business Development Executive
    Business Development Executive
    3 days ago
    £26200–£28000 yearly
    Full-time
    Uxbridge

    Job Title: Business Development Executive (SOC Code: 3554) Company: Nails with Dee Ltd Location: Uxbridge, London Employment Type: Full-time, Permanent Salary: £41,700 – £43,000 per annum About the Role The Business Development Executive will play a key role in supporting the company's expansion strategy by identifying new business opportunities, conducting market research, developing commercial relationships, and contributing to mergers, acquisitions, and branch development projects. The successful candidate will work closely with senior management to develop growth strategies, strengthen relationships with business partners, negotiate commercial opportunities, and support the successful launch and development of new salon locations. Key Responsibilities • Conduct market research and competitor analysis to identify growth opportunities, acquisition targets, and emerging trends within the UK nail and beauty industry., • Identify and develop new business opportunities through networking, market intelligence, referrals, and commercial partnerships., • Build and maintain strong relationships with salon owners, landlords, suppliers, investors, and other key stakeholders to support business expansion., • Prepare business proposals, presentations, commercial plans, and supporting documentation for potential mergers, acquisitions, and partnership opportunities., • Support the development and implementation of business development strategies that align with the company's long-term expansion objectives., • Participate in commercial negotiations with prospective business partners and assist management throughout the acquisition and branch opening process., • Work collaboratively with marketing, operations, finance, and senior management teams to ensure successful integration and launch of new business locations., • Monitor business development activities, maintain accurate records of leads and opportunities, and prepare regular reports on sales pipelines, market developments, and project progress., • Attend networking events, industry exhibitions, and business meetings to promote the company's services and establish valuable commercial relationships., • Identify opportunities to improve operational efficiency, customer reach, and business performance across both existing and newly acquired salon locations., • Support management in evaluating the commercial viability of potential investment and expansion opportunities., • Ensure all business development activities are conducted in accordance with company policies and relevant legal and regulatory requirements. Key Requirements • Proven experience in business development, sales, commercial management, or a related role., • Strong understanding of business growth strategies, client relationship management, and commercial negotiations., • Excellent communication, presentation, and interpersonal skills., • Minimum English language proficiency of B2 level, both written and spoken., • Strong analytical skills with the ability to conduct market research and evaluate business opportunities., • Ability to prepare professional proposals, reports, and commercial documentation., • Excellent organisational and time management skills with the ability to manage multiple projects simultaneously., • Commercial awareness with a proactive and results-driven approach., • Ability to work independently while collaborating effectively with cross-functional teams., • Willingness to travel as required to support business expansion and new branch development. Benefits • 28 days paid annual leave (including Bank Holidays)., • Opportunity to contribute to a rapidly expanding luxury nail salon brand with ambitious nationwide growth plans., • Professional development and career progression within a growing business., • Competitive salary package., • Opportunity to be directly involved in mergers, acquisitions, and the establishment of new salon locations across the UK.

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  • Compliance Manager
    Compliance Manager
    3 days ago
    £20000–£24000 yearly
    Part-time
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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  • Group Finance Shared Services Manager
    Group Finance Shared Services Manager
    4 days ago
    Full-time
    London

    GROUP FINANCE SHARED SERVICES MANAGER – LONDON HQ This role will be based within our finance function and will lead the day-to-day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead the Accounts Payable and Accounts Receivable teams (4 direct reports and c. 15 indirect reports) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice. For Accounts Payable ensures accurate, timely processing of invoices and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies. For Accounts Receivable ensures accurate and timely billing of guests and partners, efficient collection of payments, proactive credit control, and clear reconciliation of revenue across all properties and channels. Oversee an appropriate control environment ensuring business processes are clearly defined and documented. Ensure the successful operation of key systems including ERP, PMS, POS and expense platform to support shared services processes. Enable the continuous improvement of the teams processes to deliver significant transactional process efficiency and automation. Deliver adhoc and month end tasks such as approvals, reconciliations, journal signoffs and oversight of period-end close. This includes oversight of bad debt provisions and recurring accruals. Provide guidance and coaching to the team to enable business success. Lead the team through change. Provide Shared Service representation and insight for business wide projects and lead the execution of new business and regulatory requirements, e.g. European e-invoicing or integrating new software with Locke’s Finance system (Netsuite). Be the point of contact and escalation for key internal and external stakeholders. THE FIRE YOU CARRY Experience of leading day-to-day transactional finance procedures and management. Be curious to solve problems and stop them recurring Be data led in problem solving Strong business acumen and problem-solving ability. Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. Excellent attention to detail and an organised logical approach is essential. Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. YOUR PROVEN TRACK Strong financial understanding. Preferred qualified accountant - ACA/ACCA/CIMA qualified (or equivalent) MS Office literate, with advanced excel skills. Good examples of problem-solving including working with systems to deliver improvements. Excellent written and verbal communication. Proven success managing external stakeholder relationships. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Company Director
    Company Director
    7 days ago
    £12–£20 hourly
    Part-time
    Ruislip

    Location: London, United Kingdom/ Work from Home Job Type: Part time/ 4 hours per day Salary: Competitive (depending on experience) Role: We are a Middle east based Automative Service company looking for an experienced and motivated Company Director to lead and manage our business operations. The successful candidate will be responsible for developing business strategies, overseeing daily operations, driving company growth, and ensuring compliance with UK regulations. Key Responsibilities * Lead the company’s strategic planning and business development. * Manage the day-to-day operations of the business. * Oversee financial performance, budgeting, and profitability. * Develop and maintain relationships with clients, suppliers, and business partners. * Ensure compliance with UK legal, financial, and regulatory requirements. * Recruit, manage, and motivate employees. * Identify new business opportunities and implement growth strategies. * Monitor company performance and introduce operational improvements. * Represent the company at meetings and negotiations. * Prepare reports and present business performance to shareholders where required. Requirements * Proven experience in a senior management or director-level role. * Strong leadership and organisational skills. * Excellent communication and negotiation abilities. * Good financial and commercial awareness. * Ability to make strategic decisions and solve complex problems. * Knowledge of UK business regulations and compliance requirements. * Right to work in the UK. What We Offer * Competitive salary. * Career growth opportunities. * Supportive and professional working environment. * Opportunity to play a key role in the company’s success. Apply now if you are an ambitious leader with a passion for driving business success and delivering outstanding results

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  • Registered Manager
    Registered Manager
    11 days ago
    Full-time
    Wembley

    Purpose of the Role To take full responsibility for the leadership, management, and regulatory compliance of a 3‑bed EBD children’s home. The Registered Manager ensures the delivery of high‑quality, trauma‑informed care in line with the Children’s Homes (England) Regulations 2015 and Ofsted’s Quality Standards. The role is accountable for safeguarding, staff development, operational excellence, and achieving positive outcomes for children. Key Responsibilities 1. Leadership & Operational Management • Provide strong, child‑centred leadership that promotes safety, stability, and emotional wellbeing., • Ensure the home operates in full compliance with Children’s Homes Regulations and Quality Standards., • Maintain and regularly review the Statement of Purpose., • Develop and implement policies, procedures, and operational systems., • Ensure the home is adequately staffed at all times and manage the rota effectively., • Oversee health & safety, fire safety, and environmental risk management. 2. Safeguarding & Risk Management • Act as the Designated Safeguarding Lead for the home., • Ensure all safeguarding concerns are reported, recorded, and escalated appropriately., • Lead on risk assessments and behaviour support planning., • Maintain oversight of incidents, patterns, and trends to reduce risk and improve outcomes. 3. Staff Management & Development • Recruit, train, supervise, and develop the residential care team., • Provide monthly reflective supervision and annual appraisals., • Build a positive, supportive team culture grounded in trauma‑informed practice., • Manage staff performance, under‑performance, and professional conduct. 4. Care Planning & Child Outcomes • Oversee admissions, ensuring suitability and compatibility with existing residents., • Lead on care plans, placement plans, behaviour plans, and risk assessments., • Ensure children’s health, education, identity, and emotional needs are met., • Promote independence, life skills, and community engagement., • Maintain strong relationships with social workers, families, schools, and external agencies. 5. Quality Assurance & Compliance • Maintain high standards of recording, auditing, and regulatory compliance., • Prepare the home for Ofsted inspections and respond to regulatory feedback., • Complete Regulation 45 reports and contribute to continuous improvement., • Ensure all decisions are clearly recorded on children’s files. 6. Financial & Resource Management • Manage budgets, staffing costs, and resources effectively., • Ensure the home operates sustainably and within financial parameters., • Oversee procurement, maintenance, and external contracts. 7. On‑Call & Availability • Participate in the on‑call rota to support staff and respond to emergencies., • Provide flexible working hours when required to meet the needs of the home. Person Specification Essential • Minimum 2 years’ experience in a senior role within children’s residential care., • Strong understanding of trauma, attachment, and EBD behaviours., • Excellent safeguarding knowledge and decision‑making skills., • Ability to lead, motivate, and develop a staff team., • Strong communication, organisational, and problem‑solving skills., • Ability to work flexibly, including on‑call duties., • Commitment to child‑centred, therapeutic practice. Desirable • Level 5 Diploma in Leadership & Management (Residential Childcare) or willingness to complete., • Experience opening or developing a new children’s home., • Full UK driving licence.

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  • Head Chef
    Head Chef
    18 days ago
    £32000–£38000 yearly
    Full-time
    Thames Ditton

    Job Title: Head Chef Reports To: General Manager / Owner Location: The Limping fox Job Purpose The Head Chef is responsible for the overall management of the kitchen, ensuring high-quality food preparation, excellent food safety standards, efficient kitchen operations, and the leadership of the kitchen team. The role includes menu planning, stock control, cost management, staff training, and ensuring compliance with all UK food hygiene, health and safety, and employment legislation. Key Responsibilities Kitchen Management • Lead and manage the day-to-day operation of the kitchen., • Ensure all food is prepared and presented to the highest standards., • Develop seasonal menus and specials in line with business objectives., • Maintain consistency in food quality, portion control and presentation., • Monitor food production to minimise waste and maximise profitability. Food Safety & Hygiene • Ensure full compliance with the Food Safety Act 1990., • Follow the Food Hygiene (England) Regulations 2013 (or equivalent legislation for Scotland, Wales or Northern Ireland)., • Implement and maintain HACCP (Hazard Analysis and Critical Control Points) procedures., • Ensure all food is stored, prepared and served safely., • Monitor and record temperature checks for fridges, freezers, deliveries and cooked food., • Ensure cleaning schedules are completed and documented., • Maintain excellent personal hygiene standards within the kitchen., • Prepare for and maintain the standards required for Environmental Health Officer (EHO) inspections. Health & Safety • Comply with the Health and Safety at Work etc. Act 1974., • Conduct and review kitchen risk assessments., • Ensure safe use of kitchen equipment., • Report accidents and complete accident records where required., • Ensure compliance with:, • Manual Handling Operations Regulations 1992, • Control of Substances Hazardous to Health (COSHH) Regulations 2002, • Regulatory Reform (Fire Safety) Order 2005, • Provision and Use of Work Equipment Regulations (PUWER) 1998, • Personal Protective Equipment (PPE) requirements where applicable. Allergen Management • Ensure compliance with:, • Food Information Regulations 2014, • Natasha’s Law (Food Information (Amendment) (England) Regulations 2019), • Ensure allergen information is accurate and available to customers., • Prevent cross-contamination., • Train staff on allergen awareness and procedures. Staff Management • Recruit, train and develop kitchen staff., • Produce staff rotas., • Conduct performance reviews., • Maintain high standards of teamwork and professionalism., • Ensure staff follow company policies and procedures., • Manage disciplinary matters where necessary. Stock Control • Order food and kitchen supplies., • Monitor stock levels., • Carry out regular stock takes., • Control food costs and wastage., • Liaise with suppliers. Financial Responsibilities • Work within agreed food GP targets., • Control labour costs., • Monitor kitchen budgets., • Reduce unnecessary waste. Cleaning & Maintenance • Ensure the kitchen is cleaned to a high standard., • Maintain equipment and arrange repairs when required., • Ensure all maintenance issues are reported promptly. Essential Qualifications & Certifications The successful Head Chef should hold (or be willing to obtain): • Level 3 Food Safety and Hygiene for Supervisors (minimum), • HACCP Training, • Allergen Awareness Training, • COSHH Awareness Training, • Fire Safety Awareness, • Manual Handling Training, • Health & Safety Awareness, • First Aid at Work or Emergency First Aid (desirable), • Personal Licence Holder (desirable if management duties include alcohol sales) Skills & Experience • Previous experience as a Head Chef or Senior Sous Chef., • Strong leadership and team management skills., • Excellent organisational abilities., • Knowledge of UK food legislation., • Menu development experience., • Budget and stock control experience., • Ability to work under pressure., • Strong communication skills., • High attention to detail. Personal Attributes • Professional appearance., • Reliable and punctual., • Positive attitude., • Calm under pressure., • Passionate about food., • Excellent problem-solving skills., • Committed to maintaining high standards. Working Hours • Flexible hours including evenings, weekends and bank holidays., • Overtime may be required during busy periods. Performance Expectations The Head Chef will be expected to: • Maintain a minimum 5-star Food Hygiene Rating where achievable., • Ensure all legal food safety documentation is completed., • Keep food waste within agreed targets., • Maintain excellent kitchen cleanliness., • Deliver consistent, high-quality food., • Build and develop a motivated kitchen team., • Meet agreed food gross profit targets

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  • Care / Support Worker
    Care / Support Worker
    28 days ago
    £13–£16 hourly
    Part-time
    Watford

    Please note this is a non-sponsorship Job. All applicants must have the right to work in the UK. A full UK driving license is essential. The role is subject to DBS checks. General This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests. Conditions All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years on employment, with any gaps in employment history being explained satisfactorily. Whether references are deemed satisfactory is at the discretion of the organisation. Convictions During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment. The main duties and responsibilities of the role are: • To assist clients with all personal care needs including, undressing, washing, bathing and toileting needs., • To follow the care plan., • To assist clients with mobility problems and other physical disabilities, including incontinence and help in use and care of aids and personal equipment., • To support and care for clients who require End of Life Support, • To engage in the promotion of mental and physical well-being of clients through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies, and recreations., • To make and change beds and all domestic tasks within the household., • Where required, to assist with client’s laundry., • Update, maintain current, accurate, confidential records for each client., • To perform such other duties as may reasonably be required., • To always comply with the organisation’s policies and procedures, which includes the client’s care plan and medication needs., • To report to the registered manager any significant changes in the health or circumstances of a client., • To encourage clients to remain as independent as possible., • All staff are required to attend mandatory training where appropriate; this includes induction and National Vocational Qualifications or their equivalent., • To enable and assist clients to maintain on a day-to-day basis as much autonomy and independence as possible., • To support and assist clients in identifying risks and recording the support plan which minimizes and manages the identified risk, • Identify and escalate any concerns, changes or Client needs to the Registered Manager., • Record & escalate appropriately all decisions which relate to clients who lack capacity., • Involve and consult with Registered Manager to ensure that the client’s views are expressed and acted upon., • Attend reviews of care as appropriate., • Update and continually improve practice by a mutually agreed method which may include attendance at staff meetings, learning support briefings and one-to-one supervision., • Take responsibility in conjunction with line manager for identifying further learning., • Be aware of requirements regarding codes of practice and relevant codes of conduct where appropriate issued by professional bodies., • Understand the requirement of the New Fundamental Standard Regulations 9 – 20, in relation to the Care Quality Commission Inspect regime and its importance to your workplace practice., • Promote good practice and be vigilant in recognising and reporting practice which does not meet the defined standard., • To assist and contribute to any regulatory body inspection or monitoring visit., • To always act, to safeguard clients from any form of abuse and to report such concerns immediately. Personal attributes • Caring and compassionate towards people in need of care and support and those providing these services, • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to anti-discriminatory care practice, • Commitment to respecting the rights of clients at all times and to promoting their privacy, dignity and independence throughout their lives, • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions, • Excellent time keeper and reliable, • Professional, smart appearance Knowledge & understanding • Good understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice, • Good understanding of the principles of high quality person centred care and support and anti-discriminatory care practice, • A relevant social care qualification or be willing to work towards one. Experience & skills • Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals, • Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choices and privacy, • Experience of care services, risk assessment and individual care and support Additional requirements • Willingness to work flexibly and to keep knowledge and skills up to date, • A satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people, • Full drivers licence with no points, Class 1 business insurance and a current MOT.

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  • General Manager
    General Manager
    1 month ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Relationship Manager
    Relationship Manager
    1 month ago
    £33400 yearly
    Full-time
    Ilford

    Job Purpose To develop and maintain strong relationships with clients by providing excellent customer service, understanding their needs, and delivering tailored solutions. The Relationship Manager is responsible for managing client accounts, supporting business growth, ensuring high levels of customer satisfaction, and maintaining long-term business relationships. Key Duties • Build and maintain strong, long-term relationships with existing and prospective clients., • Act as the primary point of contact for client enquiries, requests, and concerns., • Understand clients' business needs and recommend suitable products or services., • Manage client accounts, ensuring accurate records and timely follow-up on all communications., • Coordinate with internal departments to ensure efficient delivery of services and prompt resolution of client issues., • Monitor client satisfaction and implement strategies to improve customer retention and loyalty., • Identify opportunities to grow existing accounts and generate new business., • Prepare reports on client activities, account performance, and business development opportunities., • Ensure compliance with company policies, procedures, and relevant regulatory requirements. Skills Required • Experience in relationship management, account management, customer service, or business development., • Strong interpersonal and communication skills with the ability to build lasting professional relationships., • Excellent negotiation and problem-solving abilities., • Strong organisational and time management skills., • Ability to manage multiple client accounts and prioritise workloads effectively., • Commercial awareness with the ability to identify business opportunities., • Proficiency in Microsoft Office and customer relationship management (CRM) systems., • Ability to work independently and collaboratively to achieve business objectives.

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  • Front of House Team Member
    Front of House Team Member
    1 month ago
    £12.71 hourly
    Full-time
    London

    Overview The Front of House Team Member is responsible for delivering an exceptional customer experience while serving Myka's premium Greek frozen yoghurt and accompanying products. As the face of the brand, you will create a welcoming atmosphere, maintain high presentation standards, and ensure customers enjoy a friendly, efficient, and memorable experience. Duties • Welcome and assist guest with question, product recommendations by delivering a friendly, professional, and efficient service at all times., • Resolve basic concerns and issues when necessary., • Serve products according to brand standards (ensure presentation and product control)., • Replenish store displays, maintain product quality and freshness thorough the day, ensure cleanliness of the store at all time and support product preparation when required., • Handle cash, card and digital payments responsibly., • Promote loyalty programmes, special offers, and seasonal promotions., • Follow food safety, hygiene, and health & safety procedures at all times. Ensure food handling practices comply with company and regulatory requirements and report any health, safety, or maintenance concerns to management., • Work collaboratively with supervisors and colleagues to achieve daily goals. Support team members during busy periods., • Participate in training and development activities and contribute positively to a fun, energetic, and customer-focused culture. Essential · Excellent customer service and communication skills. · Positive attitude with a friendly and approachable personality. · Ability to work effectively in a fast-paced environment. · Strong attention to detail and cleanliness. · Reliable, punctual, and professional. · Flexible availability, including evenings, weekends, and public holidays. Desirable · Previous experience in hospitality, food service, retail, café, or customer-facing roles. · Experience using POS systems and handling payments. · Food Hygiene or Food Safety certification. · Interest in healthy food, desserts, or premium food brands. Personal Attributes · Enthusiastic and energetic. · Passionate about providing outstanding customer experiences. · Team-oriented and supportive. · Well-presented and professional. · Quick learner with a positive attitude. · Takes pride in maintaining high standards. Key Performance Indicators (KPIs) · Customer satisfaction and positive feedback. · Speed and accuracy of service. · Product quality and presentation standards. · Compliance with food safety and hygiene requirements. · Attendance, punctuality, and reliability. · Contribution to team performance and store sales targets. What We Offer · Competitive hourly rate. · Staff discounts on Myka products. · Ongoing training and development. · Flexible working opportunities. · Career progression opportunities within a growing brand. · Fun, supportive, and customer-focused working environment. About Myka – Greek Frozen Yoghurt Myka is dedicated to serving authentic Greek frozen yoghurt made with quality ingredients and exceptional care. We believe every customer interaction matters, and our Front of House Team Members play a vital role in creating a welcoming experience that keeps customers coming back

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