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  • Service Manager
    Service Manager
    9 hours ago
    £33000–£40000 yearly
    Full-time
    Liverpool

    Job Title: Service Manager – Full time, Immediate Start Hours: 37.5 hours per week About the Role Mediline Supported Living is seeking experienced and passionate Service Managers to lead the day-to-day delivery and performance of designated services, ensuring safe, high-quality, person-centred support that meets regulatory and organisational standards. Reporting to the Regional Manager, you will be responsible for achieving positive outcomes for the people we support, leading and developing your team, managing service quality and compliance, and building effective relationships with external partners and stakeholders. This is a rewarding, hands-on leadership role where you will lead by example, maintain a visible presence within the service, and foster a culture of quality, accountability, and continuous improvement. Working alongside fellow Service Managers, you will support service development and contribute to regional and organisational objectives. Key Responsibilities · Lead the day-to-day management of the service, ensuring the people we support receive safe, high-quality, person-centred care and support. · Promote a culture of high-quality, person-centred support that reflects Mediline's Values · Ensure full compliance with CQC regulations, relevant legislation, contractual requirements, company policies, and best practice standards. · Lead, motivate, and develop staff through effective supervision, performance management, recruitment, training, and workforce planning. · Ensure all staff are fully trained and competent and compliance requirements are met. · Monitor service quality and performance through audits, reviews, and continuous improvement, responding efficiently to feedback and inspection outcomes, including implementation of actions required. · Manage safeguarding, risk management, incidents, complaints, and regulatory notifications, ensuring concerns are escalated appropriately and addressed promptly. · Support the effective management of service budgets, resources, and financial records, ensuring accountability and value for money. · Build and maintain positive relationships with commissioners, healthcare professionals, families, and other stakeholders to achieve the best outcomes for the people we support. · Work closely with the Regional Manager to deliver operational objectives, drive service improvements, and maintain high standards of quality, compliance, and performance. · Maintain oversight of care and support planning, reviews, outcomes monitoring and service delivery · Collaboration with other Service Managers to ensure consistency and shared learning · Participate in the senior management on-call rota and provide emergency management support outside normal office hours as required Key Requirements · Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or working towards · Proven experience of achieving and maintaining regulatory compliance · Experience of managing budgets, staff and operational performance is desirable · Leadership, coaching and performance management skills · Excellent communication, organisational and problem-solving abilities · Ability to analyse performance data and implement service improvements · Flexible, resilient and capable of managing competing priorities A strong working knowledge of key legislation including but not limited to: · CQC Regulations · Safeguarding Adults · Mental Capacity Act · Deprivation of Liberty Safeguards · Positive Behaviour Support · Positive Person Centre Planning · Health and Safety Legislation All appointments are subject to an Enhanced DBS check and satisfactory pre-employment checks. Please note that we are not currently able to offer sponsorship for this role. Application Questions • Are you able to participate in a management on-call rota? Experience: Adult Social Care Management: 5 years (preferred) Licence/Certification: Level 5 Diploma in Leadership for Health & Social Care or working towards Applications will be reviewed after the closing date, and feedback will be provided to all applicants.

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  • Cleaner
    Cleaner
    2 months ago
    £22–£25 hourly
    Full-time
    Vauxhall, Liverpool

    Job Summary We are looking for a reliable and professional Cleaner & Property Viewing Assistant to maintain high standards of cleanliness while also assisting with property viewings for prospective clients. The successful candidate will be responsible for ensuring properties are presented to an excellent standard and providing a welcoming experience for visitors. Key Responsibilities Clean and maintain properties to a high standard, including: Dusting, vacuuming, and mopping floors Cleaning kitchens, bathrooms, and communal areas Emptying bins and replenishing supplies Reporting maintenance issues or damages Prepare properties for viewings by ensuring they are tidy, clean, and presentable. Welcome prospective clients and visitors in a professional manner. Conduct basic property tours and highlight key features of the property. Answer general questions from potential clients and refer detailed enquiries to management where necessary. Ensure properties remain secure before, during, and after viewings. Maintain accurate records of cleaning tasks and visitor appointments as required. Skills & Experience Previous cleaning or housekeeping experience preferred. Friendly and professional communication skills. Good attention to detail. Ability to work independently and manage time effectively. Reliable, trustworthy, and well-presented. Full driving licence (if travel between properties is required). Personal Qualities Customer-focused and approachable. Organised and punctual. Able to represent the business professionally. Comfortable interacting with potential clients.

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