Telephone Receptionist
17 days ago
Runcorn
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. This role is open only to candidates who are based in the UK and able to commute to Runcorn on a regular basis; overseas applicants will not be eligible.At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.This role primarily involves afternoon and evening shifts, with flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.What you will be doing as our Telephone Receptionist:As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by:Professionally handling inbound calls for a variety of different companies.Accurately recording details and promptly relaying messages.Managing a diverse range of enquiries with efficiency and professionalism.Making outbound calls when required.Keeping up to date with new customers and information.Using and maintaining Your office & PA's database system.Complete any other duties and tasks requested in line with business needs.What we are looking for in our Telephone Receptionist:We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include:Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.Professional telephone manner : A confident, polished and courteous approach to customer interactions.Attention to detail : Strong listening skills with the ability to accurately capture and relay information.Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills.Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries.A good level of spelling and grammar : Essential for accurate message recording and communication.Excellent timekeeping and attendance : A reliable and punctual approach to work.Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable.This is not your typical call centre job. It's a role where every interaction counts, requiring empathy, precision, and professionalism.Why Join Us?A collaborative, supportive team environment.The chance to work with a wide range of businesses and industries.Part time, 25-30 hours - flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.Opportunity to work from home once your training is complete.If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we'd love to hear from you.Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist , then why not click ‘'apply'' today! We'd love to hear from you!TPBN1_UKTJ