Supervisor Lead Engineer Nurse Call, Alarm, Telecoms
2 days ago
Redhill
Field Service Supervisor - Lead EngineerNurse Call, Intruder, CCTV, Access Control or Telecoms experienceHYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South LondonThe RoleAs a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts.You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.Responsibilities include:Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rotaProvide leadership, support, coaching, and development to your team, including technical guidance and trainingReview operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendanceSupport team members with repairs and maintain existing equipment and systems across the full product rangeYour Experience:You will have an in-depth understanding of either Nurse Call, Intruder Alarm, Fire Alarm, Access Control, Telecoms or associated electrical and electronic systems.Customer focused, with strong communication skills and capable of working with vulnerable people.Experience of coaching, mentoring and training other Engineer's within the Nurse Call, Intruder Alarm, Fire Alarm, Access Control or Telecoms sectors, is vital to success in this role.You will be calm, positive and professional, a role model for your team of regional engineers. A full driving license is required.What's on offer:Competitive salary circa £45,000 basicStandby & Overtime paymentsMonday to Friday 37.5hrsChoice of company Car or Van25 days holiday + public holidaysHoliday purchase schemeHealthcare cash planContributory pensionPaid volunteer day to support a cause you are passionate aboutEnhanced maternity, paternity, adoption and shared parental pay entitlementsDedicated 24/7 employee benefits platform which includes: free eye tests, retail discounts, online GP and mental health counselling serviceFurther training & development.Interested in applying or for an initial conversation, reach us at startMonday now!TPBN1_UKTJ