Customer Service
il y a 25 jours
Ramsgate
Customer Service Representative \n Location: Ramsgate, KentSalary: Up to £30,000 per annum (depending on experience)Hours: Monday to Friday, 9:00am – 5:00pmContract Type: Permanent \n Customer Service Representative – Manufacturing Industry \n Are you a customer-focused professional looking for your next opportunity within a successful manufacturing business? We are seeking a proactive and organised Customer Service Representative to join our friendly team in Ramsgate on a permanent basis. \n This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems, and ensuring a seamless customer experience from order placement through to delivery. \n Key Responsibilities \n\n • Acting as the first point of contact for customers via phone and email.\n, • Processing customer orders accurately and efficiently.\n, • Managing customer enquiries, quotations, and order updates.\n, • Coordinating with production, logistics, and sales teams to ensure customer requirements are met.\n, • Monitoring order progress and communicating delivery schedules.\n, • Resolving customer queries and complaints in a professional and timely manner.\n, • Maintaining accurate customer records and updating internal systems.\n, • Supporting the wider team with administrative duties as required.\n\n What We're Looking For \n\n • Previous experience within a customer service, customer support, or order processing role.\n, • Experience working within a manufacturing, production, or industrial environment is desirable but not essential.\n, • Excellent communication and interpersonal skills.\n, • Strong attention to detail and organisational abilities.\n, • Ability to manage multiple tasks and prioritise effectively.\n, • Proficient in Microsoft Office and CRM/ERP systems.\n, • A positive, solutions-focused approach to customer service.\n\n What's On Offer \n\n • Competitive salary of up to £30,000 per annum, dependent on experience.\n, • Permanent, full-time position.\n, • Monday to Friday working hours – no weekends.\n, • Supportive and collaborative working environment.\n, • Opportunity to develop your career within a growing manufacturing business.\n, • Company benefits package.\n\n Apply Now \n If you are passionate about delivering exceptional customer service and are looking to join a well-established manufacturing company in Ramsgate, we'd love to hear from you. \n To apply, please submit your CV today.