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Job Title: Director of Compliance and Ethics\n \n \n Location: Aberdeen/Edinburgh\n \n \n Reporting to: General Counsel\n \n \n Number of Roles Available: 1\n \n \n Company Overview:\n \n \n Join Great British Energy and be part of powering the UK's Clean Energy Future.\n \n \n At GBE, we're not just building an energy company - we're shaping the future of the UK's energy landscape.\n \n \n Our mission is clear:\n \n \n * Drive clean energy deployment across the UK as a strategic developer, investor, and owner of renewable projects\n \n * Deliver benefits for communities and taxpayers, ensuring the clean energy transition creates jobs, boosts local economies, and increases public ownership\n \n * We focus on innovation, sustainability, and impact, working on projects that matter - from large-scale national renewable investments to empowering local and community energy initiatives.\n \n \n Joining GBE means\n \n \n * Purpose-driven work Be part of a national effort to accelerate the clean energy transition\n \n * Career growth Opportunities to develop expertise in cutting-edge energy technologies and strategic investment\n \n * Collaboration and flexibility Work with passionate professionals in a dynamic, forward-thinking environment\n \n \n If you want to make a real difference and help power a greener, fairer future for the UK, GBE is the place for you.\n \n \n We welcome applications from all backgrounds and communities. If you require reasonable adjustments during the recruitment process, please let us know.\n \n \n About the Role:\n \n \n The Director of Compliance and Ethics will establish Great British Energy's compliance function from the ground up, leading the design, implementation and ongoing operation of the organisation's compliance and ethics framework. Integral to this role will be an understanding of GBE's status as a private limited company wholly owned by Government and subject to regulation as an investor in energy projects and businesses, an energy company and as a publicly funded entity.\n \n \n Reporting to the General Counsel, the role will define the function's remit within the parameters of the Company's target operating model and will design the team and capability required to support Great British Energy's strategic objectives as the organisation evolves.\n \n \n The postholder will operate as a senior leader within the company working collaboratively with a range of teams across the business including investment deal teams, risk, portfolio management, commercial, HR, legal, governance and ESG teams to ensure the delivery of a robust and effective compliance and ethics function.\n \n \n The postholder will command the confidence of the Executive Leadership Team and Board members of the Audit, Assurance and Enterprise Risk Committee in relation to which the post holder will be required to develop an appropriate approach to compliance metrics and reporting.\n \n \n Key Responsibilities:\n \n \n * Establish Great British Energy's compliance function based on the needs of the business as a strategic investor and as the company matures and becomes an owner/operator of renewable energy assets, building and maintaining a clear view of Great British Energy's compliance obligations across relevant energy sector and public sector requirements\n \n * Build, recruit and lead a high-performing compliance and ethics team, developing colleagues and establishing efficient systems, case management discipline and strong stakeholder service\n \n * Act as a senior adviser to the company including to the General Counsel, Executive Leadership Team and relevant Board committees on compliance and ethics matters, ensuring that risks are identified early, understood clearly and managed proportionately\n \n * Develop and deliver compliance reporting, metrics and management information that enable the Executive Leadership Team, Audit, Assurance and Enterprise Risk Committee and Board to assess programme effectiveness, emerging risks, breaches, incidents, investigations, regulatory engagement and remediation progress\n \n * Embed a strong compliance and integrity culture across Great British Energy through clear expectations, practical guidance, targeted communications, mandatory training and leadership engagement\n \n * Provide second line oversight of key compliance processes, including anti money laundering (AML) and customer due diligence (CDD),[1] information management and ESG, working with deal leads to improve control design and evidence compliance. Support robust decision-making for investments, grants, partnerships, procurement and major programmes by ensuring compliance considerations are built into processes from the outset\n \n \n Qualifications and Experience:\n \n \n Essential:\n \n * Significant senior experience in compliance within a complex, high-scrutiny environment conducting investment activity such as the energy, infrastructure, financial services, investment, utilities or another regulated sector\n \n * Proven track record of establishing, scaling or materially improving compliance and ethics functions, including designing operating models, team structures, policies, controls, monitoring, investigations, training, information management and governance reporting\n \n * Understanding of compliance obligations relevant to making investments in equity and debt transactions, including KYC and AML best-practice, reputational risk assessment, and a commercial understanding of typical information requirements in these areas\n \n * Understanding of compliance obligations relevant to a publicly owned organisation operating at pace, including public sector governance, counter-fraud, bribery and corruption, procurement, subsidy control, information rights, data protection, conflicts of interest, whistleblowing and ethical supply chain considerations\n \n * Experience advising senior executives, committees or Boards on sensitive compliance, conduct, regulatory or ethical issues, with the judgement to balance delivery pace, public accountability and proportionate control\n \n * Ability to translate complex legal, regulatory and ethical requirements into practical guidance for non-specialists and to influence colleagues across functions without creating unnecessary bureaucracy\n \n * Strong analytical and reporting skills, including experience developing meaningful compliance metrics, dashboards and narrative reports for senior leadership and Board-level audiences\n \n * Excellent communication, stakeholder management and leadership skills, with the credibility to build trust across the organisation and with external stakeholders.\n \n * High personal integrity, independence of judgement and commitment to public service values, transparency, fairness and responsible stewardship of public funds\n \n \n Desirable:\n \n * Experience in energy, renewables, infrastructure, investment, public finance, grants, supply chains or project delivery environments\n \n * Experience working in an investment environment (FCA-regulated environments desirable) assessing compliance of investees and related parties with relevant KYC, AML, and risk assessment policies/frameworks\n \n * Experience working in or with organisations operating in the public sector or subject to significant parliamentary or audit scrutiny\n \n * Relevant professional qualification or certification in compliance, risk, audit, law, governance, investigations, data protection, financial crime or ethics, or demonstrable equivalent experience\n \n \n Personal Qualities:\n \n \n * Takes ownership, shows confidence in decision-making, and is willing to challenge constructively\n \n * Focuses on delivering meaningful outcomes and making a positive, lasting impact\n \n * Works collaboratively, valuing different perspectives and building inclusive relationships\n \n * Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working\n \n * Resilient and resourceful in a fast-paced environment\n \n \n What We Offer:\n \n \n * Competitive base salary\n \n * Performance-related bonus scheme\n \n * Excellent pension scheme\n \n * 4x salary life assurance\n \n * Group income protection\n \n * 38 days annual leave\n \n * Flexible working arrangements\n \n * Ongoing professional development and training\n \n * Supportive, inclusive working environment\n \n

Jointer Opportunities - Register your interest with Freedom Group Are you ready to take the next step in your career with UK’s leading independent engineering and services business? At Freedom Group, we’re always on the lookout for Jointers to join our team. We work with all of the DNOs across the Great Britain and are keen to connect with individuals who’d like to be considered for current and future roles with us. Want to be part of our talented community. We are keen to speak with Jointers with the following experience: LV HV EHV We are interested in hearing from candidates at all levels with Distribution Network experience across the following networks: Scottish & Southern Electricity Networks (SSEN) Scottish Power Energy Networks (SPEN) Northern Power Grid (NPG) Electricity North West (ENW) National Grid UK Power Networks (UKPN) What We Offer Opportunity to work on high-profile infrastructure projects. Career development through skills progression and authorisation pathways. Supportive team environment with a strong safety culture. 40 hours per week with opportunities for overtime Sign On Bonus opportunities available Commercial vehicle Franchisee opportunities available Pension with a leading provider and up to 8% employer contribution Private medical insurance Salary sacrifice car scheme (hybrid/EV) 25 days holiday, plus wellbeing and volunteering days 24/7 Employee Assistance Programme Personal development programme Flexible benefits to suit your family and lifestyle. Jointer Franchise Opportunities – Register Your Interest with Freedom Group Are you ready to take control of your future and build your own business with the support of the UK’s leading independent engineering and services company? At Freedom Group, we’re excited to offer a unique opportunity for experienced Jointers to become franchise partners. This model is designed to empower skilled professionals to set up their own limited company, access consistent work, and benefit from a more tax-efficient way of earning - all with the backing of a trusted industry leader. Whether you’re an experienced Jointer looking for more autonomy or someone ready to take the next step in your career, this is a fantastic opportunity to grow with Freedom Group. Click ‘Apply’ to register your interest and find out more. If your CV is of interest for our business, we will be in touch for an initial chat to discuss what our current opportunities look like or what we could consider you for in the future. Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #Freedom #LI-RF1 #LI-onsite

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables and governs best-in-class revenue processes across marketing, sales and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Key responsibilities : Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation: Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Change management: Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack: Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Process discipline and cadence: Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. Performance, KPIs and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. Pricing: Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Reporting and board-level storytelling: Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Requirements What we're looking for : • Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end., • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption., • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences., • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy., • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers., • A good working knowledge of sales compensation design and practices., • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip., • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team., • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting., • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Tools, Technology and Methodologies • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions., • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent)., • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed. Benefits Why we think you’ll enjoy it here: • Competitive base salary per year DOE, • Fully remote working, • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service, • Full Christmas shutdown, • 35 hour working week, • Flexible working hours, • Life assurance, • Company Share Scheme, • Private Family Healthcare, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

Hi, we’re Bloom & Wild. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer flower business in Europe. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Now home to a family of 3 beautiful brands, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. ⚙️Technology at Bloom & WildOur Technology team sits at the heart of our business, building and maintaining the solutions that power e-commerce, production, and fulfillment. Our platform uses technologies including Ruby and Rails and Python/React, backed by PostgreSQL, Fargate/ECS on AWS, and Cloud Run on GCP. It exposes APIs that are used by our multi-brand Angular webapp and our native iOS and Android mobile apps. We’re also looking at developing new domain-driven services & microservices where applicable. Most of our team is based in the UK or The Netherlands and works in a flexible model, with choice in how often they travel to the office. Our squads meet all in person at least once per quarter to maintain connections, collaborate on larger projects, and have fun together. You can read lots more about our technology stack and our culture over on our tech blog -_ ⚒️ E-commerce Team at Bloom & WildThe E-commerce team makes up a large proportion of the nearly 60 strong Technology team, which in itself forms a large part of the overall Bloom & Wild team of over 400 people. Alongside the OpsTech, Platform, Data and IT teams, the E-commerce team focuses on delivering the best experience to our customers before, during and after their purchase. Our E-commerce teams consist of four cross functional squads, responsible for a business and architectural domain – you'll join our Subscription & Retention squad responsible for accelerating business growth and profit through delightful customer experience built on robust, scalable systems. • Delivering the Engineering roadmap for your squad., • Driving technical strategy within the team and ensuring alignment with overall business strategy., • Ensuring that non-functional requirements (e.g., performance, security) are considered and met during the product development lifecycle., • Resolving complex technical challenges and providing guidance to other team members., • Mentoring and supporting the development of other engineers within the team., • Leading projects and initiatives, ensuring successful delivery and execution., • Fostering a culture of continuous improvement within the Engineering team., • You are an experienced Ruby developer (5 years+) with detailed knowledge of Ruby on Rails in a production environment coupled with experience of front-end development using frameworks like Angular or React., • You have experience working with RESTful APIs, version control tools such as GitHub, CI tools such as Codebuild, and testing tools like RSpec/Cucumber or similar., • You have experience of distributed service architectures, including how best to test and release them, and how to ensure system stability when making changes independent of other services., • You are able to use Observability tooling to understand, diagnose, improve, debug, measure and visualise platform health., • You are up-to-date with the latest technologies including AI for example Machine Learning for personalisation or automation of processes, • You have experience of breaking down complex problems to into incremental, manageable valuable chunks, • You take a collaborative, data-driven, and experimental approach and are able to demonstrate the ability to foster this mindset in your colleagues., • You are able to get going quickly, understand complex systems and also be able to communicate with non-technical team members., • You are an experienced leader, mentor and coach; capable of supporting and elevating those around you It would be great if... • You have experience working in a fast-growing (preferably consumer-facing) startup / scaleup., • You are flexible and excited about using different languages and frameworks to solve problems, and love helping others do the same.🏡 Belonging @ Bloom & WildWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working. 🧭 Our ways of workingWe really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other 🌟 Work that works for youTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Our perks and benefits include: ⏰ Flexible working & work from abroad 🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year💛 1 Volunteering day each year🐣 Enhanced family leave and a workplace nursery scheme🌱 A flexible training framework for every stage of your career 🫱‍🫲 Getting hiredWe’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you. If your application is successful you can expect: • A chat with Leroy, our Talent Consultant for Tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals. - An interview with Ella, our Engineering Manager to get into more of the detail. - A chance to show us how you work through a technical challenge, which can be a live paired coding/whiteboard session. - A Final chat with Steve, from our Martin or Steve from our leadership team. We believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience. e’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you.

About Wintermute Wintermute is one of the largest crypto-native algorithmic trading companies in digital assets. We provide liquidity algorithmically across most cryptocurrency exchanges and trading platforms, a broad range of OTC trading solutions as well as support high profile blockchain projects and traditional financial institutions moving into crypto. Wintermute also has a Wintermute Ventures arm that invests in early stage DeFi projects. Wintermute was founded in 2017 by industry leaders and has successfully navigated crypto industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high-frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. To Wintermute digital assets is not just another asset class, we believe in the innovative potential of blockchain, the fundamental innovations, we have a long-term view on the digital asset market and are taking a leadership position in building an innovative and compliant market. Read more _ Working at Wintermute We are looking for a C++ Trading Platform Developer who is passionate about technology, interested in both low level details of how computer hardware operates and high-level design of large systems, as well as in data infrastructure. Someone who likes opening the hood to see how things work, has understanding of data structures, experience writing client-server network applications, and writing and optimising code for high performance. We welcome your previous experience from your own personal projects as well as commercial experience. We are looking for people who are passionate about technology and have experience looking under the hood to see how C++ standard libraries and other solutions are implemented. Interest in algorithmic and quantitative trading is a plus. At Wintermute you will have an opportunity to grow and make direct impact on trading by developing and improving all the parts of the trading platform, data infrastructure and related software, while also getting advice and guidance from very experienced developers and traders, including the founders. You will get a lot of independence and responsibility right away, and you'll learn at an unprecedented speed! No legacy systems, no multiple levels of approvals, no bureaucracy; all developers report directly to CTO who is very hands on. You are judged by what you deliver, not by the hours your do. It is up to you to make an impact! You will work alongside exceptionally sharp colleagues, learn how to write fail-safe code and improve performance and scalability of the trading system, a real challenge and a rare opportunity! We have flexible working arrangements, it’s the productivity that matters. What will you work on A great advantage of this position is that it is varied, and it is also up to you to shape it in the direction that matches your talents and company needs. The focus of the role would be to work on the global trading platform that spans across many continents, with real time data capture, order entry on dozens of exchanges, robust connectivity and built in monitoring. You would be working on expanding and scaling up our trading platform, mainly using C++ and Python. All the workstations and servers are running Linux, no windows in trading and the development team. We also keep things simple and easy to understand wherever possible which means designing, scalable and robust C++ and Python code is a main skill. We will share more technical details in the interviews. You will have opportunity to improve your knowledge of software optimisations, of building robust large-scale systems and to understand crypto currency trading. \n Hard Skills requirements • Strong C++ skills are required - we will test, • Experience with looking under the hood to see how C++ standard libraries work - we will test, • Strong analytical skills - we will test, • Understanding of networking, CPU and memory model, assembly language - desirable Join our dynamic team and benefit from: • Working at one of the most innovative trading firms globally., • Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments., • A vibrant working culture with frequent team meals, holiday celebrations, gaming events, and company-wide outings, including our annual Wintermute weekend getaway., • A Wintermute-inspired office in central London, featuring an array of amenities such as table tennis and foosball, personalized desk configurations, a cozy team breakout area with games and free food., • Great company culture: informal, non-hierarchical, ambitious, highly professional with a startup vibe, collaborative and entrepreneurial., • A performance-based compensation with a significant earning potential alongside standard perks like pension and private Health insurance. Note: • Although we are unable to accept fully remote candidates, we support significant flexibility in regards to working from home and working hours., • We offer UK work permits and help with relocation Find out more: • _, • _, • _, • _, • _ \n

There are very few moments in a career when you get to sell something genuinely new. This is one of them. You’ve spent your career placing rare, considered propositions in front of the most discerning buyers — and you know the best deals are won on trust, provenance and story, not on discounting. We’re going to ask you to do exactly that, with something the market has never seen. Natural capital is emerging as one of the world’s most significant new asset classes, and the commercial market for it is being built in real time. Oxygen Conservation is at the forefront. We’re a fast-scaling business on a mission to protect and restore the natural environment at an institutional scale, aiming for £1 billion of assets under management by 2030 — and we’ll get there by bringing real commercial discipline to conservation. We’ve developed the highest-quality nature-based carbon credits in the world, at record prices, and this is just the beginning. We’re now bringing our portfolio of 2 million premium natural capital credits to market, and this role was created specifically to lead that. You don’t need to come from natural capital — we’ll make you fluent. What we can’t teach is the instinct for a premium sale, the discipline to hold a price, and the relationships that follow you from one deal to the next. Do that here, and you won’t just close landmark deals — you’ll help define how nature is commercialised globally, delivering genuine environmental and social impact alongside financial returns. About You You’ve built your career selling premium — luxury, high-end services or sophisticated B2B environments, partnering with FTSE 100, S&P 500, hyperscalers, infrastructure operators or comparable institutions, where commitment is earned on scarcity, provenance and trust. You understand how procurement and investment committees actually make decisions. You move comfortably across boardrooms and high-trust commercial environments, and you know instinctively that the best outcomes come from genuine relationships, sharp judgement, and the discipline to walk away from the wrong deal. You care passionately about quality, you have an unrelenting commitment to delivery, and you love building relationships with people. Here, you’ll be selling things that have rarely been sold before — helping create the market as you go. Mindset Quality over quick wins: you care about the outcome, not just the deal. The developing natural capital market ruthlessly tests anyone who doesn’t. You’re radically transparent with partners (and with us) when something doesn’t add up, and you walk away when the shape of a deal would compromise quality or integrity. You’re here to make a market, not just hit a target. Pace and patience: OC moves quickly, especially when our market doesn’t. You bring the urgency to operate at our speed and the resilience for the long term — because deals in this developing market don’t close in a quarter, and the work between “yes in principle” and signed contract is where most people fall away. A builder, comfortable in ambiguity: when there’s no playbook, no comparable benchmark and no obvious next move, you’re the person who keeps moving forward. You treat the zero-to-one nature of this role as the appeal, not the risk — and you treat collaboration as the way you build, not friction along the way. The team’s success matters more than your personal pipeline; we have a very rigid “No Dickheads” policy. A learner by instinct: you’ll become genuinely bilingual in the rapidly evolving carbon and biodiversity credit markets — and just as comfortable with the technology that underpins how we make decisions and the products you take to market. Over time, you’ll become the leading commercial figure in the domain. Craft Deal-making as a creative discipline: when a partner says “this doesn’t work for us,” you’ve already prepared alternative shapes — different tenor, volume, commitment — and can walk through them confidently. A translator and a storyteller: you move between conservation science, investor narrative and corporate procurement language without losing fluency in any of them — and you understand that premium propositions are won on story as much as substance, crafting narratives that partners want to be part of. Unreasonable hospitality: your mindset is to solve with generosity. You think about relationships the way Will Guidara writes about them in Unreasonable Hospitality — going beyond competent service to make people feel genuinely seen, anticipating what partners need before they ask, and treating every relationship, not just the biggest, with the same genuine care. Skillset Financial literacy to model your own deals: you can appraise how a credit sale affects an investment return, how pricing decisions ripple through a business model, and articulate both to a board. Technology as leverage: you understand that the right systems, AI tools and data platforms multiply a commercial leader’s impact. You’ll know how to use our proprietary tech to inform pricing, identify the right partners and stay close to a long pipeline — and how to bring AI into your daily workflow as leverage, not novelty. About the Role This role exists to bring our premium natural capital portfolio to market — leading the sale of 2 million high-integrity carbon, biodiversity and wider nature credits to corporate partners and private investors, at prices that align with the uniqueness of our offering. Your primary focus is securing offtake agreements, premium credit sales and long-term strategic partnerships for OC’s natural capital portfolio. Over time, you’ll build on this foundation to extend the commercial model across the wider Oxygen platform — our proprietary data and analytics capability, our talent network and our content engine — maximising the commercial opportunities across the business. The routes to market you build matter beyond revenue. By establishing credible, scalable partnerships, you’ll directly strengthen our investment case — helping demonstrate to capital markets that high-integrity natural capital is not only impactful but genuinely commercially viable at scale. Internally, this role sits at the heart of our business. You’ll work across our three divisions — Conservation, Capital and Intelligence — bringing together our natural capital, data and analytics, investment, legal, finance and marketing capabilities to create commercial propositions that define the market. You’ll work directly with our CEO and alongside teams that have spent years building expertise across carbon markets, biodiversity net gain and peatland restoration — they’ll be your most important resource, and we’ll invest in your literacy across the landscape. Externally, your relationships will span global corporates, hyperscalers, high net worth individuals and other strategic partners who want exposure to high-quality, high-integrity natural capital. This role builds OC’s brand as a premium developer as much as its revenue. Key Responsibilities Own the number: carry responsibility for bringing 2 million premium credits to market — landing the offtake agreements, premium sales and long-term partnerships that define OC’s commercial future. Sell at the top of the market: position our credits at the premium end and defend the pricing that quality deserves. Land landmark partnerships: secure long-term relationships with corporates, investors and strategic buyers that shape the future of the market. Structure category-defining deals: create commercial structures where no established template yet exists. Turn relationships into revenue: build deep, trusted partnerships that compound over years, not quarters. Make the investment case undeniable: ensure every deal strengthens confidence in natural capital as a scalable institutional asset class. Build the market: help define how premium natural capital is bought, sold and valued globally. Commercialise the wider Oxygen platform: unlock new opportunities across our data, analytics and intelligence capabilities over time. Represent Oxygen at the highest level: build our reputation in boardrooms, investment committees and the conversations that move markets. Use AI as leverage: bring AI into your daily workflow to move faster, spot opportunities earlier, and operate at a level traditional commercial teams cannot match. Key Information • Location: Remote within the UK, with regular travel to our estates and to partner meetings as required., • Employment type: Permanent, full-time., • Compensation: A strong base salary and benefits reflecting the seniority of the role. This isn’t a commission-based position — because we never want a reason to push the wrong deal — but we reward the people who help build this market generously. [Reward detail to confirm — e.g. equity / LTIP / recognition — pending group decision], • Closing date: Until we find someone awesome. Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK’s top 10 fastest-growing accountancy firms, we have been a trusted partner since 1881—helping businesses and individuals meet challenges and seize opportunities across generations. Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary. Business Tax We provide a wide range of tax and consulting services to a broad range of companies, from housing associations to owner managed businesses. Through establishing close relationships with our clients, we ensure that we are able to deliver the most comprehensive business tax advice, and also ensure we are aware of the key opportunities and risks faced by our clients. Purpose of Role: To manage your own portfolio of clients, working with Partners/Directors or alone on complicated consultancy and advisory projects. A significant part of the role will be business development of existing and new clients as well as potentially developing a specialist field of technical and/or sector knowledge and expertise. Key responsibilities: Client work • Act as trusted adviser and engage with clients on wider commercial and strategic issues, • Manage portfolio of complex advisory and compliance cases, • Give exceptional client service, taking the lead in managing and developing client relationships, • Technically strong, • Identifying opportunities on client portfolio Staff management and development • Liaison with Partners, • Appraisals/monitor staff performance, acting as formal ADR managers for some staff, • On the job training for junior staff on a one-to-one basis, • Dealing with staff questions, • Work collaboratively with peers in team and across firm to ensure joined up approach Practice development • Involved in business development activities/profile raising locally, • Actively use network of established relationships to drive new business opportunities and cross referral of services, • Able to take advantage of marketing/PR opportunities, • Compliance, • Ensuring procedures are followed taking account of institute and HMRC guidance, where relevant Personal development (technical & other) • Internal and external seminars and courses, • Reading, • Internal meetings Education/Qualifications: • Qualified accountant (ACA/ACCA/CA) and/or tax advisor (CTA) Key Experience/Skills: • Significant corporate tax experience gained within the profession and/or industry, • Technically capable tax adviser who is able to manage complex client work, • Demonstrable experience of managing people and clients, • Existing business development skills and appetite to grow business, • Project management experience, • Experience of dealing with senior stakeholders both internally and externally As a colleague here at S&W you will have access to benefits that include Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependent) Generous holiday package Option to purchase additional holiday Shared parental leave Fully funded training towards professional qualifications Cycle to work scheme Season ticket loan Eye care support We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams. In under 5 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 140+, and secured over $100M in funding from notable VC's, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (Google). It's a hugely exciting time to be joining the team as we're still small enough that you'll have a significant impact on the company's growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here. About the Role You'll join a two-person ML team that has built a production forecasting system running daily half-hourly predictions across multiple restaurant chains. Our forecasting models enter into a complex environment with key machine and human decisions being made on their predictions, facing feedback loops and a highly variable environment. The system works - the challenge now is scaling it from a handful of clients to 100s. You'll own client launches end-to-end: validating data, selecting models, running UAT, going live, and monitoring performance afterwards. You'll join client calls, build relationships, and understand what actually matters on the ground - not just whether the model is accurate, but whether the kitchen prepped the right amount of food. You'll love this role if: You enjoy taking ownership of the product and outcome end-to-end. Machine learning at Sona is a success if we have happy clients running successful businesses as well as the models which are best in industry You have a focus on solving the problem and when given the choice between "complicated and shiny" vs "get something simple in front of a user", you choose the latter You're excited by working with our industry experts to really understand what's happening in our client's businesses and the realities of working there You see beyond the data to the world that resulted in this data generating process, the issues that come with it and the opportunity that it gives us You're experienced in and excited by taking a machine learning project from business idea to deployed production system You default to AI tools for development. You use Claude Code, Cursor, or equivalent daily - not as a novelty, but as your standard working mode Our role won't be for you if: You're hoping to do research and publish research papers as a key element of the work that you do You're looking to move into a less technical, more managerial role You're keen to get your hands on fancy new technology X and apply it to something You prefer to work on one thing and make it perfect before moving on - the role requires pragmatism, parallelism, and iterative improvement Requirements You'll need these skills/experience to be successful: Production ML experience, with a track record of deploying ML systems that handle messy data, fail gracefully, and need monitoring Strong ML fundamentals - you can reason about trade-offs in practice, explain why certain features matter more than model selection, and make good judgement calls when something unexpected happens Client-facing deployment experience - you've personally owned an ML deployment end-to-end and are comfortable on calls with non-technical stakeholders Strong programming skills in Python, including the ML/scientific Python stack (e.g. numpy, scikit-learn) Daily use of AI development tools (Claude Code, Cursor, Copilot or equivalent) as your default working mode It would be great if you have experience in some of these areas too: Forecasting, time-series, or demand-planning - someone who understands lag features, calendar effects, and evaluation integrity intuitively will ramp significantly faster Our stack: Python, scikit-learn, MLflow, Docker, GCP A small team where ownership is wide and context-switching is normal Benefits Salary: £95,000-£110,000 Fully remote (European timezones) Share options 35 days annual leave (25 days standard plus 10 flexible public holiday days) Extra day of leave for every year of service Pension contributions matched up to 5% Comprehensive health insurance Enhanced parental leave & pay Co-working space stipend for those based outside London Bi-annual all expenses paid team retreats The latest Macbook and equipment budget for your home office Professional development budget Unlimited free books Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.

• Role: British Sign Language (BSL) Interpreters required!, • Start date: July 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

See how delivering with the Uber app can help you make money flexibly. Have the right to work in the UK (and documents to support this). Click to sign up and complete your registration process.

See how delivering with the Uber app can help you make money flexibly. Have the right to work in the UK (and documents to support this). Click to sign up and complete your registration process.

See how delivering with the Uber app can help you make money flexibly. Have the right to work in the UK (and documents to support this). Click to sign up and complete your registration process.

See how delivering with the Uber app can help you make money flexibly. Have the right to work in the UK (and documents to support this). Click to sign up and complete your registration process.

Click to sign up and complete your registration process. See how delivering with the Uber app can help you make money flexibly. Have the right to work in the UK (and documents to support this).