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I am working with a Global company who are looking for a Customer Lifecycle and Loyalty specialist to join their team on a 12 month FTC. This is a great role where you will be reporting into the CRM manager and be responsible for developing and optimising the customer cycle strategy and loyalty programme to drive retention, engagement and long term customer lifetime value. This is a role that would suit someone who's analytical and strategic with a passion for customer behaviour within luxury retail. \n Key Responsibilities \n\n • Develop and optimise the customer lifecycle strategy through onboarding, engagement, retention, reactivation, and loyalty.\n, • Design and manage the loyalty and rewards programme, ensuring it drives measurable improvements in retention, purchase frequency, and customer lifetime value.\n, • Use customer insights and behavioural analysis generated across the CRM & Customer Marketing team to shape lifecycle journeys and loyalty engagement strategies.\n, • Develop lifecycle initiatives that strengthen engagement across key customer segments, including new customers, repeat purchasers, VIPs, and at-risk customers.\n, • Partner closely with the Lifecycle & Automation Executive to ensure lifecycle journeys and segmentation logic are effectively implemented across automated programmes.\n, • Collaborate with the CRM / Email Specialist to ensure lifecycle messaging is effectively delivered across email and push channels.\n, • Monitor lifecycle and loyalty programme performance, identifying opportunities to improve engagement, retention, and long-term customer value.\n, • Produce regular reporting on lifecycle performance metrics including retention, repeat purchase, purchase frequency, and loyalty engagement.\n, • Identify opportunities for lifecycle testing and experimentation to optimise customer journeys and retention strategies.\n\n What we need from you: \n\n • Proven CRM experience, lifecycle marketing or loyalty strategy within Ecommerce\n, • Strong understand of lifecycles\n, • Automated lifecycle journey\n, • Strong stakeholder management skills and collaboration skills \n, • Klaviyo experience highly desirable\n, • Analytical mindset \n\n This is a 12 month FTC with 3 days in the office and 2 days WFH so you must have access to a car and a full UK drivers license. \n To find out more then apply ASAP as this is an urgent role! \n \n \n \n \n \n \n \n \n

Who We Are: Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you! Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925) Working hours: 37 hours per week, with 2 days off. Location: Tunbridge Wells The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design. Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations. What You Will Be Doing: Management of a small sales team, including development and support Welcoming customers and building strong, lasting relationships Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors Creating quotations, processing payments, and arranging deliveries Delivering outstanding after-sales service Managing showroom diary and online appointments Updating the CRM system with customer information and daily activity Problem solving and handling customer queries effectively Ensuring the showroom is always presented to an exceptional standard Occasional travel to other showrooms and Head Office To be an excellent Showroom Manager, you will need: Excellent customer service, organisation, and time management skills Proven ability to drive sales with a commercial mindset Confidence engaging with customers face-to-face and building rapport Strong written communication skills with the ability to produce clear, concise emails Experience managing, developing, and motivating a team A background in design, interiors, or a creative industry Exceptional attention to detail A proactive, hands-on approach in a fast-paced environment Strong interpersonal skills and ability to use initiative Proficiency in Microsoft Office (Excel, PowerPoint, Word) High-end retail or construction industry experience (desirable) Full UK driving licence and ability to travel occasionally Benefits We Offer: A friendly and welcoming team environment Competitive salary package with bonus potential Paid training and development opportunities Employee Assistance Programme Competitive holiday allowance with option to buy additional days Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders 2 volunteering days per year If youre passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if youre excited about the role but dont meet every requirement, we still encourage you to apply. Opening hours: MondayFriday: 9:00am5:00pm Saturday: 9:30am5:00pm Sunday: 10:30am4:00pm TPBN1_UKTJ

This full-time role (40 hours per week) requires passion for luxury retail, excellent communication, and a drive to meet sales targets while delivering an unparalleled customer experience. Creed seeks a Luxury Brand Ambassador for our Stansted Airport counter opening in August 2026.

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As a key player in Maison Renard's expansion, you will bridge heritage and modernity while ensuring luxury brand standards are met. The ideal candidate has over 8 years in luxury brand management, with expertise in PR and campaign development.

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