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About MILE MILE is the new members-only shopping destination redefining luxury commerce. We offer access to a curated, seasonless catalogue of the most sought-after products from globally renowned fashion houses—all at unmatched prices. Built at the intersection of technology and fashion, MILE delivers a seamless, elevated experience for both consumers and brands. Our mission is to become the leading digital destination for luxury—where exclusivity, value, and exceptional design converge. What We’re Looking For We're looking for a Senior Backend Engineer to join our growing engineering team. As an early technical hire, you’ll play a foundational role in shaping the systems that power our luxury commerce platform, from our membership model to product discovery, order management, and logistics. This is a high-impact role for someone who thrives in fast-paced, product-focused environments and wants to help build a company from the ground up. What You’ll Do • Design and implement scalable, high-performance backend systems to power our e-commerce experience., • Build and maintain APIs that support our frontend, mobile, and third-party integrations., • Architect systems for membership access, catalog management, checkout, order fulfillment, and payments., • Collaborate cross-functionally with product, design, and data teams to deliver features that elevate the user experience., • Own backend services end-to-end, from design to deployment and monitoring., • Contribute to best practices in code quality, testing, reliability, and observability., • Help define our backend architecture and make strategic technical decisions as we scale., • Mentor junior engineers and foster a culture of technical excellence and collaboration. Who You Are • 7+ years of experience building and scaling backend systems in production environments., • Genuine Rubyist having written custom DSLs and/or contributed to a major Ruby gem with the deepest knowledge of how to utilize Ruby’s metaprogramming capabilities for maximal terse and DSL-centric applications., • Experience with the specific challenges of concurrency, inventory management/reservation, currency/price management, and third party API integration system designs - push, pull, effective normalization, etc., • High familiarity with excellent microservices software design - using software DSLs over cloud deployed solutions - across dozens of models, concerns, and integrations., • Experience with relational databases (e.g., PostgreSQL) and familiarity with data modeling and performance optimization., • Familiarity with cloud infrastructure (e.g., AWS) and containerization (Docker, Kubernetes)., • Experience developing and deploying GraphQL and RESTful API interfaces., • Experience developing multi tenant systems, relating to concerns of access control, reporting, and authorization/authentication., • Strong understanding of system design, data structures, and algorithmic principles., • Comfortable working in high-growth, early-stage environments—bias toward action and strong product sense are key., • A collaborative teammate who communicates clearly and is excited to shape the future of a luxury tech brand. Bonus Points • Prior experience in e-commerce, marketplaces, or membership-based platforms., • Familiarity with event-driven architectures and message queues (Kafka, SQS, etc)., • Experience working closely with design or product teams in consumer-facing companies., • Passion for fashion, luxury, or retail innovation. Why Join MILE • Opportunity to play a key role in shaping the future of the company., • Collaborative and innovative work environment., • Career growth opportunities in a fast-growing organisation. Let’s build something people talk about. Together.

MARKETING MANAGER - LUXURY REMOTE WORKING - CORNWALL - NEED TO BE BASED IN/AROUND THE AREA UP TO £45,000 + FANTASTIC BENEFITS THE OPPORTUNITY: We're exclusively working with a recognised luxury brand that is about to embark an incredible journey to exponentially grow their marketing function. As part of their strategy, they're now seeking an experienced Luxury Marketing Manager to join the team to play a key role in taking the business to the next level. As a Luxury Marketing Manager, reporting to the Marketing Director, whilst you'll be given autonomy to deliver on the Brand objectives, you'll also be working a team of marketeers and external agencies to help you meet your strategic objectives. This is the perfect opportunity for an experienced Marketing Manager / Senior Marketing Executive to join this fast-growing business and play a key role in their future success. THE ROLE: • Working closely with the Marketing Director and wider marketing team, • Drive the Marketing Strategy development in consultation with the Head of Marketing, • Development of Brand identity toolkit and ensuring brand continuity throughout the business, • Develop and deploy annual Marketing plans for all brands, • Conduct brand analysis, diagnostic, identifying weaknesses and opportunities, • Compelling, distinctive creative campaign development, • Design & packaging development across the portfolio, • Media planning across all consumer touchpoints, • Work with digital lead to develop & monitor successful social media programme, • Manage consumer PR strategy and key messaging, • Pricing analysis, strategy and deployment, • Develop key consumer influencer and ambassador relationships, • Assist Product Development Manager in developing forward innovation funnel, • Strong project management of marketing activity, • Championing the brand internally and externally, • Strong cross functional working, pivot for all brand activities, • Identifying key insights from competitor, consumer, category analysis, • Ongoing budget planning and spend control, • Key point of contact for all supporting agencies and partners THE PERSON • Current experience within the Luxury industry, • Experience as a Marketing Manager, Senior Marketing Executive, Brand Marketing Manager or similar, • Experience of working with developing product-based brands, • Must have experience coordinating and managing agencies and budgets, • Experience of developing marketing plans, media planning and budget planning, • Able to lead on photoshoots Get Recruited is acting as an Employment Agency in relation to this vacancy.

Executive Assistant to the Founder & CEO Location: UK – Hybrid / Flexible Working Contract: Permanent | Full-time Thomas & Co International is a growing, multi-award-winning tax and advisory firm supporting entrepreneurs, privately owned businesses, high-net-worth individuals and internationally mobile clients across the UK and overseas. The firm has doubled revenue for four consecutive years and now operates with a team of 35+ high performers. As the firm continues to scale, we are looking for an exceptional Executive Assistant to provide direct, high-trust support to our Founder & CEO. This is a senior support role for someone exceptional at managing complexity, anticipating needs and operating with absolute discretion. The successful candidate will work as the Founder’s right hand across the full spread of his commercial, content and personal commitments. Our Founder & CEO Josh Thomas was recently named in the Forbes 30 Under 30 Europe list in the Finance category. He has built one of the largest personal brands in the tax advisory space, reaching millions of views each month and landing him in entrepreneurial circles out of reach to most. You can explore his thought leadership and insights via his _. The Role This role provides direct, comprehensive support to the Founder across the full spread of his commercial and personal commitments. You will own his diary, travel and communications, coordinate across the firm’s commercial workstreams and content production, and act as a trusted gatekeeper for his time and standards. On any given week, you may be coordinating complex international travel, preparing briefing notes for a high-net-worth client meeting, supporting a podcast or speaking engagement, liaising with editors on content campaigns, and managing inbound requests from media, partners and prospective clients. The work spans operational, strategic and personal, and requires someone who can hold all of it with discretion, polish and pace. Key Responsibilities: • Own and manage the Founder’s diary, ensuring time is allocated effectively across commercial, content, partnership and personal commitments., • Coordinate complex domestic and international travel, including flights, accommodation, ground transport and full itineraries., • Manage inbound communications, prioritising correspondence and acting as a first-line filter for the Founder’s time., • Prepare for meetings, including agendas, briefing notes and supporting documents, and ensure agreed actions are tracked through to completion., • Coordinate across internal team members and external partners to keep commercial workstreams progressing on the Founder’s behalf., • Act as a key point of contact for high-profile clients, partners and brand collaborators, representing the Founder’s standards in every interaction., • Support the Founder’s content and personal brand operation, coordinating with editors, podcast hosts, event organisers and partnership brands., • Manage personal commitments, lifestyle administration, restaurant and event bookings, and ad-hoc personal tasks., • Maintain absolute discretion across all confidential business and personal information at all times. Experience and Qualifications: • Significant experience as an Executive Assistant or Chief of Staff to a Founder, CEO or senior public-facing executive., • Track record supporting a Founder or principal who attracts inbound media, podcast, public speaking and investment opportunities is highly advantageous., • Highly commercially aware, with the capability to act and operate on the Founder’s behalf in commercial conversations and inbound opportunity discussions., • Demonstrated ability to manage complex domestic and international diary and travel logistics with precision., • Experience operating within high-net-worth, professional services or comparable environments such as luxury, finance or talent management is highly advantageous., • Confident handling sensitive and confidential information with absolute discretion., • Excellent written communication, with strong drafting and proofreading skills., • Highly proficient with diary, productivity and project management tools (Google Workspace, Slack, Asana or equivalent)., • Comfortable coordinating with content production teams (editors, videographers, podcast hosts) is advantageous., • Willingness to travel domestically and internationally as required, including to the Founder’s overseas base., • Willingness to flex working hours where required to support the Founder’s schedule, with appropriate boundaries respected. Personal Qualities: • Highly polished, professional and well-presented, with the ability to represent the Founder and the firm to an exceptional standard., • Anticipatory by nature, with a strong instinct for what the Founder needs before being asked., • Calm and composed under pressure, with the resilience to manage competing priorities and last-minute changes., • Discreet, trustworthy and committed to absolute confidentiality., • Strong judgement, comfortable making decisions on the Founder’s behalf where appropriate., • Excellent communicator, both written and verbal., • Genuinely committed to enabling the Founder to operate at his highest level. What We Offer A highly competitive remuneration package designed to recognise both individual contribution and collective team success. Our approach combines financial reward, career progression and personal wellbeing to support our people in continued growth and development. Joining us means working directly alongside one of the most recognisable founders in UK tax advisory, with full visibility of the commercial, content and brand operation that has built Thomas & Co International into the firm it is today. We measure contribution, not just length of service. If you are looking for a role with genuine pace, real proximity to decision-making and the chance to enable a high-profile founder to operate at his absolute peak, then Thomas & Co International is your calling. Benefits Package: • Highly competitive base salary., • Wellness subscription., • Life assurance cover., • An additional day’s leave for your birthday, plus a holiday buy-back scheme., • Hybrid and flexible working arrangements., • Direct daily proximity to senior leadership and decision-making., • Clear opportunity for career progression in a fast-growing firm. We are an equal opportunities employer and welcome applications from all backgrounds. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role.

LUXURY BRAND MARKETING MANAGER WEST COUNTRY - REMOTE UP TO £45,000 + FANTASTIC BENEFITS THE OPPORTUNITY We're exclusively working with a recognised luxury brand that is about to embark an incredible journey to exponentially grow their marketing function. As part of their strategy, they're now seeking an experienced Luxury Brand Marketing Manager to join the team to play a key role in taking the business to the next level. As a Luxury Brand Marketing Manager, reporting to the Marketing Director, whilst you'll be given autonomy to deliver on the Brand objectives, you'll also be working a team of marketeers and external agencies to help you meet your strategic objectives. This is the perfect opportunity for an experienced Luxury Brand Marketing Manager to join this fast-growing business and play a key role in their future success. THE BRAND MARKETING MANAGER ROLE • Working closely with the Marketing Director and wider marketing team, • As the Luxury Brand Marketing Manager, you'll be responsible for driving the Marketing Strategy development in consultation with the Head of Marketing, • Development of Brand identity toolkit and ensuring brand continuity throughout the business, • Develop and deploy annual Marketing plans for all brands, • Conduct Brand analysis, diagnostic, identifying weaknesses and opportunities, • Compelling, distinctive creative campaign development, • Design & packaging development across the portfolio, • Media planning across all consumer touchpoints, • Work with Digital lead to develop & monitor successful social media programme, • Manage Consumer PR strategy and key messaging, • Pricing analysis, strategy and deployment, • Develop key consumer influencer and ambassador relationships, • Assist Product Development Manager in developing forward innovation funnel, • Strong project management of marketing activity, • Championing the brand internally and externally, • Strong cross functional working, pivot for all brand activities, • Identifying key insights from competitor, consumer, category analysis, • Ongoing budget planning and spend control, • Key point of contact for all supporting agencies and partners THE PERSON • Current experience within a Luxury Brand Marketing Manager position or similar is essential, • Experience of working with developing product-based brands, • Experience of developing marketing plans, media planning and budget planning, • Able to lead on photoshoots TO APPLY: If you've got the experience set out above for the Luxury Brand Marketing Manager position, then please send your CV for consideration via the advert. We'll be shortlisting candidates soon to make contact to discuss the role. Get Recruited is acting as an Employment Agency in relation to this vacancy.

LUXURY BRAND MARKETING MANAGER WEST COUNTRY - REMOTE UP TO £45,000 + FANTASTIC BENEFITS THE OPPORTUNITY We're exclusively working with a recognised luxury brand that is about to embark an incredible journey to exponentially grow their marketing function. As part of their strategy, they're now seeking an experienced Luxury Brand Marketing Manager to join the team to play a key role in taking the business to the next level. As a Luxury Brand Marketing Manager, reporting to the Marketing Director, whilst you'll be given autonomy to deliver on the Brand objectives, you'll also be working a team of marketeers and external agencies to help you meet your strategic objectives. This is the perfect opportunity for an experienced Luxury Brand Marketing Manager to join this fast-growing business and play a key role in their future success. THE BRAND MARKETING MANAGER ROLE • Working closely with the Marketing Director and wider marketing team, • As the Luxury Brand Marketing Manager, you'll be responsible for driving the Marketing Strategy development in consultation with the Head of Marketing, • Development of Brand identity toolkit and ensuring brand continuity throughout the business, • Develop and deploy annual Marketing plans for all brands, • Conduct Brand analysis, diagnostic, identifying weaknesses and opportunities, • Compelling, distinctive creative campaign development, • Design & packaging development across the portfolio, • Media planning across all consumer touchpoints, • Work with Digital lead to develop & monitor successful social media programme, • Manage Consumer PR strategy and key messaging, • Pricing analysis, strategy and deployment, • Develop key consumer influencer and ambassador relationships, • Assist Product Development Manager in developing forward innovation funnel, • Strong project management of marketing activity, • Championing the brand internally and externally, • Strong cross functional working, pivot for all brand activities, • Identifying key insights from competitor, consumer, category analysis, • Ongoing budget planning and spend control, • Key point of contact for all supporting agencies and partners THE PERSON • Current experience within a Luxury Brand Marketing Manager position or similar is essential, • Experience of working with developing product-based brands, • Experience of developing marketing plans, media planning and budget planning, • Able to lead on photoshoots TO APPLY: If you've got the experience set out above for the Luxury Brand Marketing Manager position, then please send your CV for consideration via the advert. We'll be shortlisting candidates soon to make contact to discuss the role. Get Recruited is acting as an Employment Agency in relation to this vacancy.

MARKETING MANAGER - LUXURY CORNWALL - REMOTE BUT NEED TO BE BASED IN THE AREA UP TO £45,000 + FANTASTIC BENEFITS THE OPPORTUNITY: We're exclusively working with a recognised luxury brand that is about to embark an incredible journey to exponentially grow their marketing function. As part of their strategy, they're now seeking an experienced Luxury Marketing Manager to join the team to play a key role in taking the business to the next level. As a Luxury Marketing Manager, reporting to the Marketing Director, whilst you'll be given autonomy to deliver on the Brand objectives, you'll also be working a team of marketeers and external agencies to help you meet your strategic objectives. This is the perfect opportunity for an experienced Marketing Manager / Senior Marketing Executive to join this fast-growing business and play a key role in their future success. THE ROLE: • Working closely with the Marketing Director and wider marketing team, • As the Luxury Brand Marketing Manager, you'll be responsible for driving the Marketing Strategy development in consultation with the Head of Marketing, • Development of Brand identity toolkit and ensuring brand continuity throughout the business, • Develop and deploy annual Marketing plans for all brands, • Conduct Brand analysis, diagnostic, identifying weaknesses and opportunities, • Compelling, distinctive creative campaign development, • Design & packaging development across the portfolio, • Media planning across all consumer touchpoints, • Work with Digital lead to develop & monitor successful social media programme, • Manage Consumer PR strategy and key messaging, • Pricing analysis, strategy and deployment, • Develop key consumer influencer and ambassador relationships, • Assist Product Development Manager in developing forward innovation funnel, • Strong project management of marketing activity, • Championing the brand internally and externally, • Strong cross functional working, pivot for all brand activities, • Identifying key insights from competitor, consumer, category analysis, • Ongoing budget planning and spend control, • Key point of contact for all supporting agencies and partners THE PERSON • Current experience within the Luxury industry, • Experience as a Marketing Manager, Senior Marketing Executive, Brand Marketing Manager or similar, • Experience of working with developing product-based brands, • Must have experience coordinating and managing agencies and budgets, • Experience of developing marketing plans, media planning and budget planning, • Able to lead on photoshoots Get Recruited is acting as an Employment Agency in relation to this vacancy.

• Arguably, the best brand in the market! Key Account Manager - Flooring into independent retailers (Field / home based based) Area: South West & South Wales The Role of Key Account Manager • This is a field / home based role., • As Key Account Manager you will be representing one of the most revered and prestigious decorative interior product brands in the market., • This role is 100% account management and you will be tasked with developing commercial relationships with circa 100 independent retailers., • Specifically, you will work with your customers enhancing brand development., • Using your consultative account management skills, you will develop brand exposure and revenue by looking for incremental growth opportunities within your retail accounts., • This varied role will suit a polished professional that has an interest in marketing, social media and a flair for design. The Company hiring the Key Account Manager Our client are market leading high quality luxury flooring manufacturer and are synonymous with prestige, quality and operate at the premium end of the market. With a legacy of over 100 years they have become an 'employer of choice' and have won numerous industry and independent awards for both their credentials as an employer and manufacturer. With eco-friendly manufacturing facilities, they bring to the market products that are on-trend, design-led and innovative. This is a rare opportunity to join one of the leading employers in the UK. The successful Key Account Manager will benefit from superb training and development and future progressive opportunities. The Candidate for the Key Account Manager role • Experience selling flooring into independent retailers, • Polished, commercially astute, • Strong negotiation and relationship building qualities The Package on offer for the Key Account Manager • up to £45,000 - £50,000 basic, • £70K - £90K OTE realistic in year one, • Wide choice of company car, • Private healthcare, • 25 days holiday plus bank holidays, • 9% Pension Ref CPJ1694 The Package on offer for the Key Account Manager • up to £45,000 - £50,000 basic, • £70K - £90K OTE realistic in year one, • Wide choice of company car, • Private healthcare, • 25 days holiday plus bank holidays, • 9% Pension

About By Association Only (BAO) BAO is a globally award-winning Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers and marketers that are committed to exceptional standards in eCommerce. We work explicitly with Shopify Plus merchants - generally in the fashion, cosmetics and luxury goods sectors for brands all over the world in competitive global markets. We work in a studio where independence, autonomy and doing the right thing is at the centre of everything we do. As an agency we’re on a mission to work with the world's most ambitious eCommerce brands and we do this in an environment that is smart, open, fast-paced, fun and rewarding. Although we're headquartered in Cambridge, we are staffed by around 70% permanently remote employees that are located all over the UK. All of our team members are full time employees. Job Summary We’re looking for talented, conscientious, and ambitious developers who want to work on exciting e-Commerce projects for global brands. We’re drawn to people who are naturally curious, enjoy problem solving, and share our ambition to build a global agency with a reputation for excellence in both product and service. Skills / Experience We feel passionately that the role will excite the right individual due to the opportunity to work with some fantastic brands, from ambitious funded startups through to large enterprise merchants across a wide variety of market sectors. • Hands-on experience working with an e-Commerce platform such as Shopify, Magento, or BigCommerce, • At least 2 years experience contributing to active projects/websites, • Ability to write well-structured, semantic, and accessible HTML and CSS, • An excellent understanding of JavaScript, with strong knowledge of Web Components, • Solid understanding of core web development principles and front-end performance best practices, • Building complex interactions in a performant way, with a high degree of polish, • Strong awareness of WCAG 2.1 AA accessibility requirements, • Experience working with modern web stacks including build tools, transpilers, linters, build and CI tools, • Solid understanding of Git and version control and working within a team of multiple developers Bonus Points for: • Working in an agency or creative studio environment delivering websites for a variety of clients, • Hands-on technical experience with an e-Commerce platform, • A deep understanding of one or more specific client-side areas like animation, performance, or accessibility for example, • Experience with a common back-end language or framework, preferably Ruby or Node Benefits • Highly competitive salary DOE, • 20 days of annual leave + 8 bank holidays, • + 1 extra day per year served, • + 3/4 'BAO Thank You' Days (additional annual leave) each year around the Xmas period, • High-spec computer equipment issued from day 1, • Training budget for courses or online training relevant to your role, • Interesting, high-profile clients, • No micro-management culture, • Flexible remote working or office based or a combination of the two - depending on your location and preference, • Social events throughout the year, • Clear career progression paths with a Banding structure specific to all Web Developer roles, • - - - - Become part of our Carbon Positive workforce Every one of our staff members are climate positive. BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team. This means as an employee of BAO you’ll be offsetting your entire carbon footprint, including emissions from your home, personal travel, holidays, food, hobbies and more. NO AGENCIES PLEASE - SERIOUSLY!

IT Support (MSP / Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 months pay)+ Progression + Company Benefits Are you an IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience in MSP environment and an technical support background. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

2nd Line IT Support (MSP/ Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 Months' pay)+ Progression + Company Benefits Are you a 2nd Line IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day, you are able to handle tasks to completion, work independently. The ideal candidate has experience in MSP environment and an technical support background. The Job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The Person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

About By Association Only (BAO) BAO is a globally award-winning Platinum Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers committed to exceptional standards in eCommerce. We work exclusively with Shopify Plus merchants, specialising in the fashion, cosmetics, and luxury goods sectors, for brands all over the world in competitive global markets. We work in a studio where independence, autonomy, and doing the right thing are at the centre of everything we do. As an agency, we’re on a mission to work with the world’s most ambitious eCommerce brands, and we do this in an environment that is smart, open, fast-paced, fun, and rewarding. Although we're headquartered in Cambridge, we are staffed by around 80% permanently remote employees that are located all over the UK. All of our team members are full-time team members. Role Overview We are looking for an articulate, commercially astute and highly organised Head of Sales to join BAO’s Commercial Team. This is a pivotal role within the agency. BAO is an agency that puts service first, so white-glove treatment of inbound and outbound sales journeys is crucial. We are not a hard-sales agency, our approach is thoughtful, consultative, well-informed and relationship-led. The Head of Sales will be responsible for owning and managing BAO’s sales pipeline, from the first review of a new opportunity through to proposal, negotiation, winning the work and briefing the client successfully into the wider team. The role sits within the Commercial Team and reports directly into the Commercial Director. You will work closely with the Commercial Director, Managing Director and Head of Client Services, all of whom are actively involved in BAO’s commercial process and have played a central role in shaping how the agency wins new projects and retainer clients. Over time, the ambition for this role is that you become the autonomous lead of BAO’s sales process: confidently qualifying opportunities, leading sales conversations, shaping proposals, coordinating scopes with internal specialists and ensuring new clients experience a smooth, considered and professional introduction to the agency. Alongside managing inbound opportunities, the Head of Sales will help BAO become more structured and intelligent in how we understand, report on and develop our pipeline. This includes capturing pipeline information, maintaining a high-quality sales contact database, supporting carefully targeted outbound activity and working with BAO’s marketing team to connect sales strategy with PR, events, white papers, podcasts and wider agency profile-building activity. This role would suit someone who combines commercial confidence with maturity, sensitivity and excellent judgement. You will need to be credible with ambitious eCommerce brands, comfortable discussing Shopify Plus projects and retainers, and able to represent BAO clearly and professionally in writing, on calls, in person and, where appropriate, on stage at industry events. Core Responsibilities 1, Sales pipeline ownership You will own and manage BAO’s sales pipeline, ensuring that inbound enquiries are reviewed, qualified and progressed with clarity and consideration. You will be responsible for understanding which opportunities are right for BAO, which require further discovery and which should be prioritised. You will maintain a clear view of pipeline status, opportunity value, likelihood, timing and potential resourcing requirements, giving the Commercial Director and Managing Director confidence in the state of new business. This role requires someone who can balance enthusiasm for new opportunities with strong commercial judgement. Not every enquiry will be right for BAO to add value, and part of the key to this role is knowing how to identify fit early, guide promising conversations forward and support prospects with swift guidance to proposed service. 1. Consultative sales conversations You will lead sales conversations with prospective clients, often senior stakeholders within ambitious and enterprise grade brands. Your role is to understand the client’s business, their objectives, their current eCommerce setup, their challenges and what they are hoping to achieve. You should be able to ask intelligent questions, identify commercial and technical considerations, and communicate BAO’s value in a way that is confident and collaborative. BAO’s sales process is built on trust, expertise and fit. We want prospective clients to feel that they are speaking with someone who understands their context, can interpret their needs and can help them make a good decision. 1. Proposal development and commercial scoping You will be responsible for developing high-quality proposals that clearly articulate BAO’s understanding of the client’s needs and how we would approach the work. This will involve working closely with members of the Development, Design, Strategy, Solutions, Project Management and Account Management teams to shape scopes of work that are commercially appropriate, operationally realistic and aligned with the client’s objectives. You do not need to be a developer, but you do need to have enough eCommerce and Shopify fluency to understand client requirements, ask the right questions and translate conversations into clear, accurate and compelling proposals. 1. Winning projects and retainers The Head of Sales will play a central role in converting qualified opportunities into new project and retainer clients. This requires confidence, patience and strong commercial judgement. BAO’s sales process is not about aggressive closing; it is about building trust, demonstrating expertise, understanding fit and guiding the client towards the right decision. You will be expected to manage momentum across opportunities, follow up appropriately, identify blockers, support decision-making and help BAO win the right type of work with the right type of clients. 1. Sales reporting and pipeline intelligence You will be responsible for ensuring that BAO’s sales pipeline is captured and maintained in a way that is simple, accurate and commercially useful. This means ensuring that the right information is available at the right time: where opportunities are coming from, what stage they are at, what they are worth, how likely they are to close, what type of work they represent, when they may land and what they may require from the wider team. You will use this information to present clear weekly, monthly, quarterly and annual sales updates, helping the Commercial Director and Managing Director understand pipeline health, forecast potential revenue, spot trends and make better commercial decisions. Over time, this insight should help inform BAO’s sales strategy, including which sectors, services, project types, retainers, events and marketing activities are generating the strongest commercial opportunities. 1. Contact database and targeted outbound activity The Head of Sales will also be responsible for building and maintaining a high-quality sales contact database. This database should support thoughtful, relevant and well-timed outbound activity. BAO is not looking for a volume-led cold sales approach. Instead, we want to build a more considered view of the brands, contacts, partners and opportunities that are genuinely aligned with our positioning, experience and ambitions. You will be expected to identify and organise relevant prospects, maintain useful contact information, track engagement and support selective outbound activity where there is a clear reason for BAO to start or develop a conversation. 1. Sales and marketing collaboration You will work cross-functionally with BAO’s marketing team to ensure that sales activity and marketing activity support one another. This may include identifying potential clients connected to BAO’s PR calendar, events, white papers, podcasts, thought leadership, partner activity and wider agency profile-building work. You will help ensure that commercial opportunities are captured from marketing activity, relevant prospects are followed up appropriately and insight from the sales pipeline informs future marketing focus. 1. Agency representation and industry events The Head of Sales may be expected to represent BAO externally at industry events in the UK and internationally. This could include attending eCommerce events, participating in panels or fireside chats, presenting on stage, contributing to partner-led events and speaking with prospective clients, partners and industry contacts. You should be comfortable acting as an ambassador for BAO: articulate, well-presented, commercially aware and able to communicate our perspective with confidence. This is not about performing a generic sales pitch. It is about representing the agency credibly, building trust and helping the right brands understand where BAO can add value. 1. Internal briefing and handover Winning the work is only part of the responsibility. The Head of Sales must also ensure that new projects and retainers are introduced smoothly to the internal team. You will be expected to brief in the context behind the opportunity, the client’s objectives, known sensitivities, agreed scope, commercial parameters and any important details gathered during the sales process. This handover is essential to maintaining BAO’s standards and ensuring the client’s experience remains consistent from sales through to delivery. What Success Looks Like Success in this role means BAO has a clear, well-managed and healthy sales pipeline, with suitable opportunities being progressed confidently and unsuitable opportunities being handled professionally. Over time, we would expect the Head of Sales to: • Become the day-to-day owner of BAO’s sales process., • Lead the majority of qualified new business conversations., • Maintain a clear, accurate and commercially useful sales pipeline., • Provide weekly, monthly, quarterly and annual sales reporting that supports decision-making., • Improve BAO’s ability to forecast new business revenue and understand pipeline health., • Improve the consistency and quality of proposal development., • Build and maintain a high-quality sales contact database., • Support selective outbound activity towards relevant, high-fit prospects., • Work closely with marketing to convert PR, events, podcasts, white papers and thought leadership activity into commercial opportunity., • Give the Commercial Director and Managing Director clear visibility of pipeline status, opportunity value, probability and timing., • Represent BAO confidently at meetings, pitches and relevant industry events., • Increase confidence across the team that new work has been scoped, sold and briefed in properly., • Help BAO win high-quality project and retainer clients that align with the agency’s positioning, values and capabilities. About You We are looking for someone with a strong blend of commercial ability, communication skills, eCommerce understanding and personal judgement. You will likely have: • Proven experience in a sales, commercial or new business role, ideally within an eCommerce, digital, creative or technical agency environment., • Experience managing a sales pipeline and progressing opportunities from enquiry to close., • Strong understanding of consultative sales and relationship-led business development., • Excellent written and verbal communication skills., • The ability to lead calls and meetings with confidence, clarity and professionalism., • Experience creating or contributing to proposals, scopes of work, commercial documents or pitch materials., • Strong commercial judgement and the ability to identify good-fit and poor-fit opportunities., • Enough technical understanding to discuss eCommerce requirements credibly with clients and internal specialists., • Experience maintaining a sales pipeline, CRM or equivalent system with accuracy and commercial discipline., • Ability to analyse sales information and present clear pipeline updates, forecasts and recommendations., • Experience building or managing a prospect/contact database., • Comfortable working with marketing teams to connect campaigns, content, events and thought leadership with commercial opportunity., • Confidence representing a business externally at client meetings, industry events or partner conversations., • High standards of personal presentation, whether in writing, on video calls or in person., • Strong organisational skills and attention to detail., • A measured, mature and emotionally intelligent approach to client relationships., • The ability to work independently while collaborating closely with a senior team., • UK-based availability, with flexibility to travel for client meetings, pitches and industry events where required. Desirable Experience The following would be advantageous, but not essential: • Experience working with Shopify Plus or another major eCommerce platform., • Experience selling project-based and/or retainer-based agency services., • Experience working with fashion, beauty, luxury, lifestyle or premium consumer brands., • Brand-side digital or eCommerce experience., • Familiarity with eCommerce technology stacks, integrations, migrations and replatforming projects., • Experience working with designers, developers, strategists, project managers and account managers to shape client recommendations., • Experience reporting on pipeline performance, lead source, conversion rate, sales cycle, average deal value or revenue forecast., • Experience working with agency marketing, PR, content or events teams to support lead generation., • Experience participating in webinars, podcasts, panels, fireside chats or industry events., • Existing relationships within the Shopify, eCommerce, fashion, beauty, luxury or premium retail ecosystem. Benefits • Highly competitive salary DOE, • 24 days of annual leave + 8 bank holidays, • +1 extra day per year served, • Training budget for courses or online training relevant to your role, • High-spec Apple equipment, • Opportunity to travel globally for key eCommerce industry events and client pitches, • Working with a primarily luxury, innovative and high-profile international client base, • No micro-management culture, • Remote working or office-based, or a combination of the two, depending on your location, • In-person and online social events throughout the year, • Clear career progression paths and a structured employee review process Application Process Join us in our quest to shape the future of eCommerce. Our application process is informal, beginning with an initial chat to get to know you. We avoid technical tests, focusing instead on aligning cultural and professional aspirations. Become part of our Carbon Positive workforce All BAO team members contribute to our carbon-positive initiative, planting trees to offset your carbon footprint, including your home, travel, and more. NO AGENCIES PLEASE - SERIOUSLY!

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