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Job Title: Account Manager Salary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission Location: Hertford (Remote) Term: Permanent, Full Time A new role added for Account Manager to this growing tech company. Are you a diligent account manager who loves to train and coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture. You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: • Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert., • Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding, • Existing Features & Usage: They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help., • New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary., • Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution., • Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving., • Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits., • Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow., • Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key, • Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. Skills & Experience Required for the Account Manager:, • Sales experience., • Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust., • Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them., • Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage., • Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!, • Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel., • They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from. Skills, • Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat., • Customer-focus: they need you to go the extra mile., • Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons., • Resilience: can you deal with customers saying “No, not for me”? Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding., • Hustle. They work to get things done., • Fun: No grey suits here! They are an energetic, dynamic team and it’s a fun, creative industry so they want you to enjoy the adventure and have a good time. The Salary for the Account Manager Role, • £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K Commission, • 25 days + bank holidays annual leave + 1 extra day on your birthday, • Company pension, • Bring your dog to work ??, • Progression. The opportunity to move into sales and education teams., • Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy, • Free breakfast at the office, • Pizza and beers on a Thursday! Apply online today! This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Responsive recruiter Benefits: • Bonus based on performance, • Opportunity for advancement, • Training & development Position: Loan Processor - Mortgage Loans - FULL TIME DO NOT APPLY UNLESS YOU ARE TRULY COMMITTED TO BECOMING SUCCESSFUL. WE ARE LOOKING FOR THE BEST OF THE BEST. 📢 Watch this video before filling out our form: 👉🏻 _ 👈🏻 COMPANY: ABOUT US: At Tag Lending Group, we pride ourselves on being the Goldman Sachs of the mortgage industry. Our Market Service Agreements (MSAs) with Keller Williams and LIV Realty in Orlando exemplify our strategic partnerships and commitment to excellence. We offer a systematic digital experience with our proprietary Roadmap to Home Ownership, powered by advanced AI technology, to assist with your financial needs. Our AI system provides direction and clarity, while our licensed Mortgage Loan Originators guide clients through every step of the process. WHY JOIN US? • Wholesale Mortgage Lender with Competitive Rates**, • Proprietary AI Mortgage Solutions Roadmap to Homeownership®, • Same-Day Approval Process**, • 14-Day Close (Submission to CTC), • Access to over 30 Lenders, Banks, Non-Qualified Lenders, Private Money, and Hard Money options**, • Aggressive Compensation Plan**, • Access to TAG TEAM NATION Marketing Machine and Virtual Assistants**, • Company-Discounted Licensing Renewals & Continuing Education**, • Ongoing Personal and Group Training, Robust Learning Management System**, • Featured in Top Publications like Yahoo Finance and Scotsman Guide**, • Top 1% of Loan Originators Nationwide** POSITION SUMMARY: Our licensed Mortgage Loan Processors play a crucial role in managing accounts, Realtor referrals, and leads generated through advanced AI technology and marketing channels. They thrive in a fast-paced, high-call volume environment, where they collaborate with clients nationwide to build strong relationships and assess financial situations. By identifying the best products to meet client needs, they ensure a seamless loan processing experience. While we offer support in organizing portfolios and managing databases, we also encourage our Mortgage Loan Processors to proactively seek opportunities to expand their business and enhance client satisfaction. RESPONSIBILITIES: • Adhere to our company-specific playbooks and weekly schedules to ensure consistent operations., • Assess client needs to determine the most suitable loan products, lock in loans at the point of sale, and submit a complete, preliminary paperless loan package., • Collaborate closely with multiple administrators and a designated underwriter to oversee the loan processing workflow., • Focus on facilitating new loan originations while ensuring existing processors manage their respective loans efficiently., • Ensure compliance with 14-day closing requirements and other stipulated timelines., • Manage various loan types, including Conventional, VA, FHA, USDA, and more. REQUIREMENTS: • Current, valid NMLS license or appointment in good standing., • Minimum of two years of sales experience and at least two years as a Mortgage Loan Processor., • Flexibility to work approximately 40-45 hours per week., • Strong phone presentation skills and ability to build client relationships., • Experience with CRM/CMS systems, preferably HubSpot., • Know how to use Slack, Arive (LOS System), • Ability to make sound judgments on credit decisions, funding, and post-close issues., • Excellent communication, interpersonal, and organizational skills. SELECTION PROCESS: • Phone conversation with our Recruiter**, • Assessment**, • Zoom interview with a Team Leader and Administrative Staff**, • Final interview with the CEO** TRAINING: • Mandatory two-week training period for all new hires. SCHEDULE: • Monday to Friday: 8:00 am to 6:00 pm**, • Saturday: 9:00 am to 1:00 pm**, • Closed Sundays and Holidays** SUPPLEMENTAL PAY: • W-2 only**, • Base and/or commission pay depending on the legal position** APPLY NOW! Join Tag Lending Group and be part of a team that sets the industry standard. Apply today and take your career to the next level! This is a remote position. Compensation: $42,000.00 - $50,000.00 per year Tag Lending Group is one of the most promising uprising mortgage companies in Florida, USA. The company's goal is to assist hundreds of families to achieve their goal of homeownership. Our mission is to assist and guide each and every borrower through our proprietary AI Mortgage Solutions/Platform. Our end goal is to create a Roadmap to Homeownership for everybody.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account . As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , , and _. Become a Krakenite and build the future of crypto! Join our Exchange team and start building the internet of money. The Exchange team is responsible for everything to do with the trading backend services such as the matching engine, market data gateways, internal and external APIs, margin systems and various other trading services. The team is located globally and responsibilities are split into sub-teams, working with various tech stacks. Our teams code in C++, Go, Rust, and Python, depending on the product they are contributing to within Kraken. This role sits within the Trading Technologies sub-team, which owns the messaging and transport layer at the core of our trading infrastructure — built on Aeron for ultra-low-latency, reliable UDP messaging. You'll work directly on the systems that move market data, orders, and trade events across our exchange at microsecond scale. Develop and maintain core framework and key software components for the Kraken trading engine, with a fous on the Aeron-based messaging transport layer Design and implement low-latency, high-availability messaging solutions across unicast, multicast, and IPC transport paths Tune and profile the full system stack — CPU pinning, NUMA topology, kernel bypass, receive buffer sizing — to squeeze latency out of production infrastructure Build and extend Aeron Archive integrations for durable message replay and stream persistence Build and design solutions that mitigate risk, implement security, and protect both systems and data Write reusable, testable, and efficient code Collaborate with cross-functional teams and contribute to product roadmap accomplishment Work collaboratively on a distributed team, leveraging soft skills to effectively communicate and engage with stakeholders 5+ years experience working with modern C++ Prior experience in at least one of the following using Linux — distributed and/or highly-concurrent systems; low-latency and/or high-volume transaction environments Deep understanding of low-latency systems fundamentals: lock-free data structures, mechanical sympathy, cache-line discipline, busy-spin vs. park/wake tradeoffs Experience with Aeron or comparable messaging transports (e.g. Chronicle Queue, ZeroMQ, LMAX Disruptor) highly desirable Experience with UDP networking, multicast, and kernel-bypass techniques (e.g. DPDK, RDMA) a strong plus Familiarity with SBE (Simple Binary Encoding) or similar zero-copy serialisation formats a plus Experience profiling and optimising code (CPU, memory, network) — perf, flamegraphs, VTune, or equivalent High level of proficiency in Python, Rust, and SQL strongly preferred Demonstrated knowledge of order types, trading systems, and financial products is highly desirable Cryptocurrency/Blockchain familiarity highly preferable Proactive mindset with the ability to both prioritize tasks and adhere to aggressive deadlines BS in a technical or quantitative field Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know _ _ _ _

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat. As a Business Development Principal, you’ll have end-to-end ownership of high-impact work and projects that are critical to driving our growth and innovation. Reporting directly to the co-CEO and founder, you will work cross-functionally to answer the big questions, identify opportunities and develop and implement strategies to unlock new revenue streams, improve operational efficiency and deliver value for our customers. In our fast-paced start-up environment, you’ll need to be scrappy, resourceful, and hands-on. You should be comfortable wearing multiple hats and making decisions in ambiguity. You’ll play a pivotal role in shaping KatKin’s future with your ability to manage complexity, influence stakeholders, interpret data and deliver results. KatKin Business Development initiatives to date have included management of large scale production change, launching new acquisition channels (direct sales and influencer marketing), key support on fundraising, launching and scaling retail in UK and EU, scoping international DTC expansion, reviewing and owning internal initiatives such as company-wide employee survey and onboarding. End-to-End Initiative Ownership: Autonomously lead high-priority, cross-functional initiatives from ideation to execution, delivering measurable business impact - first initiative will focus on Fresh and Pantry product NPD, building on product strategy work currently underway. Strategic Problem Solving: Tackle complex business questions using a hypothesis-based approach (e.g. what should our Fresh product range be?). Where relevant, synthesize internal and external data, leverage team expertise, and conduct market research to bring clarity and direction in ambiguity. Stakeholder Management: Build strong relationships with internal teams and external partners, aligning priorities, securing buy-in and driving collaboration to achieve objectives. Scrappy Execution: Take a practical, hands-on approach to overcome resource constraints, adapting quickly to shifting priorities and challenges, while still delivering high quality results. Data Analytics: Leverage data to support story telling, inform decision-making, measure impact, and optimise initiative performance. Influence and Leadership: Act as a thought leader within the organisation, fostering a culture of innovation, ownership, and excellence. Team management: Oversee direction and delivery of work of the Business Development Manager who will report directly to you. Experience in strategy and business planning: Ideally, you have a background in strategy consulting combined with hands-on experience working within a business environment. Proven track record of delivery: You have owned the scoping, planning and delivery of high impact commercial and/or operational initiatives Problem solving ability: You thrive solving problems in a fast-paced environment, bringing structure to complexity and simplifying in ambiguity. You are able to apply a hypothesis based approach to your work to quickly get to the right answer. Project management skills: You are organised and excel at managing multiple projects and stakeholders simultaneously in a time-sensitive, fast-paced environment. Analytical mindset: You excel at distilling data into key insights and actionable takeaways to support your work. You can effectively present them in a way that is easily understood by others. Effective stakeholder management: You can collaborate with diverse stakeholders, leveraging strong influencing skills to secure alignment and buy-in. High Bias for Action: You combine big-picture thinking with a practical ability to execute, quickly identifying and acting on "two-way door" opportunities. High growth potential: You are driven and looking to continue to develop and grow as a senior leader at KatKin. High performance personality: Demonstrated achievements in demanding work, academic, sporting, and/or personal extracurricular pursuits. Thrive in an in-office setting: You value face-to-face connections, collaborative teamwork, and dynamic energy that comes from working alongside passionate people Alignment with Core Principles: You align strongly with KatKin’s core operating principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters and One Team. Career-Defining Opportunity: Play a pivotal role in scaling KatKin quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension EMI equity option grant Culture and Perks: A small, close-knit team with no egos 33 holiday days each year (including bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Discount on KatKin fresh meals Cat (and dog) friendly office

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Involve Recruitment (Midlands) Ltd are once again working with a forward thinking, progressive and highly ambitious award winning company in the Black Country region! Role - Technical and Product Support Salary - £35,000 to £40,000 The position of Technical and Product Support will play a pivotal leadership role in overseeing product development, specification, testing, certification, and technical customer support. This position sits at the intersection of Product Development, Sales, Operations, and our international manufacturing partners - ensuring projects are delivered smoothly, on time, and to the highest technical standards. Daily duties: Project & Team Leadership Product Development Product Specification & Certification Management Smart Technology Leadership Master Keying Management Quality Assurance Training Support Technical Customer Support Proven experience in technical management (lock manufacturing or related industry preferred but not essential but Manufacturing in general is essential . Strong knowledge of product specification, testing processes, certification management, and quality systems. Benefits: 24 days holiday plus bank holidays Bank holidays and Christmas shut down Duvet days Company pension Company outings Reduced price gym membership * 24/7 employee assistance programme and Bright HR benefits package...

hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As a Senior Platform Engineer - GCP (Senior Associate) in Kainos, you’ll be responsible for leading with the design of significant components of a modern digital service platform including its automation, build, deployment and support. It’s a fast-paced environment and you’ll be trusted to make sound, reasoned decisions. You’ll do this whilst learning about new technologies and approaches, with talented colleagues that will help you to learn, develop and grow. Your key responsibilities will include: • Working as part of a team - You’ll work alongside colleagues in engineering, testing, consulting, product management and security capabilities to build, test and deploy software of the highest quality. • Using technology for positive impact – You’ll ensure the latest technologies are employed appropriately to extract maximum user and business benefit. You’ll ensure alignment to industry standards and best practices. • Putting people first - you’ll support your colleagues and facilitate an inclusive DevOps culture in all that you do. • Finding your voice – As a respected voice within your team and to our customers, you’ll drive conversations and decisions to ensure services are scalable, secure, reliable and performant. • Supporting services through Live Operation – Getting services into production is just the beginning with the fun truly starting when real users start interacting with the service you’ve built. You’ll make sure the service is available, secure and performant as you strive to continuously improve it. • Becoming a Role Model – You’ll embody the Kainos values and be the person people look up to. You’ll proactively coach and mentor more junior members of the team. • Pushing the boundaries – Through exposure to technology you may develop specialisms and choose to pivot your career in a certain direction. MINIMUM (ESSENTIAL) REQUIREMENTS • We all work in teams here in Kainos – a proven ability of strong team skills, including working in a multi-disciplinary team is crucial • Good verbal and written communication skills, with the ability to communicate issues to other technical people, and sometimes to non-technical people. • Significant expertise in: o Use of multiple configuration management, infrastructure provisioning and automation tools. o Fluency in least one of the following: Powershell, Bash, Python, Ruby, Go, Groovy. • Expertise in using multiple automation tools and at least one of: Powershell, Bash, Python, Ruby, Go, Groovy • Demonstrable experience in: o Designing, building, testing, automating, monitoring and supporting significant components within a modern digital service platform in production environments. o Producing designs that are scalable, resilient, efficient, secure, cost-effective and minimise lock-in. o Contributing to technical decisions and direction in a collaborative team environment, including architecture, estimation, product planning, user story/requirement creation and advocating MVP. o Implementing modern Continuous Delivery processes for releasing software for releasing software to production. o Applying industry best practices and patterns across infrastructure and application components e.g. security, elasticity, performance. o Using public cloud platform(s) to solve business problems (GCP). o Applying configuration management, infrastructure provisioning and container orchestration tooling to solve business problems. o Using modern version control systems including git. o Debugging complex problems across multiple servers, services and tools – you can find the needle in the haystack. o Active SC Clearance or Eligible required DESIRABLE • Third level – or equivalent - qualification in a related discipline. • Obtained mid-level certification with a public cloud provider (AWS/Azure/GCP). • Active participation in knowledge sharing activities, both within the team and with wider non-technical audiences. • Experience of cloud-native SaaS and PaaS technologies. • We are passionate about developing people – experience in managing, mentoring and coaching junior members of staff is important Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Howard Lock Consulting Ltd in London is seeking a Head of Private Banking / Team Leader to drive performance within a leading financial institution.

As a Assembler your duties will include:.Assembling mechanical sub-assemblies and full products in line with engineering specifications.Using hand tools and basic machinery to build high-quality components.Reading and interpreting engineering drawings and assembly instructions.Conducting quality che

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Trainee Electro/Mechanical Assembler Location: Send, Surrey Salary: Minimum Wage (plus monthly production bonus) Hours: 40 hours per week (Monday - Friday, 07:30am - 4:00pm with flexible core hours) Syntech Recruitment are partnering with a global leading manufacturing business in Send, Surrey to

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A great permanent job opportunity for a mechanical assembly operative / technician to work in a small team assembling equipment.You should be able to use hand and basic air tools to assembly largely mechanical products though some electrical understanding and ability to use computers will be desirab

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Support locker installations, including labelling and associated equipment.

We're currently recruiting Order Pickers to join our team in Grantham.Job Details: - Location: Grantham - Role: Order Picker - Shift Pattern: Sunday to Thursday - Working Hours: 3:00pm – 11:30pm - Pay Rate: £15.Start Date: Monday 20th July Requirements: - Previous warehouse/or

Warehouse Operatives Required DN16 3UA.Keeping the store clean and organised.Following health and safety procedures.General warehouse duties as required.Previous warehouse experience is beneficial but not essential.Must be reliable, punctual, and have a good work ethic.Able to undertake manual hand

As a Warehouse Operative, you will play a key role in ensuring the smooth running of day-to-day warehouse operations.You will be responsible for handling goods, supporting stock control, and in a chill warehouse environment working as part of a team to meet daily targets.Key Responsibilities *

Job DescriptionSenior Warehouse Operative Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Salary: £30,000 per annum <p&g

Overtime available Thursday afternoon and Fridays.We are seeking a basic assembler to join our client's dynamic team in Sturminster Newton.As a basic Assembler, you will be responsible for assembling various components and products using hand tools and power tools, en.

Assembling and fitting components, ensuring precision and quality according to engineering drawings.

Seeking a Fitter & Assembler to perform fitting and assembly work, ensuring high standards of precision and adherence to health & safety.Requires 2 years of manufacturing experience.

A nationally recognised building contractor with a network off offices across the UK.They operate across multiple sectors within the public sector including healthcare, education, leisure and custodial sectors.An upcoming circa £30m prison scheme for the MOJ in Hampshire which will start on site in

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Up to £75,000 + Car Allowance or Company Car.Hybrid - Travel to the Midlands and UK when required.My client is a well known global 3PL brand.This is a brand new role due to new and existing customer growth within contract logistics.The role will need a proven deal-maker to drive new business across

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Balance competing priorities, manage dependencies and remove delivery blockers.

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Worcestershire, Herefordshire, Shropshire, Staffordshire, West Midlands, Warwickshire and Northamptonshire.Housing Association with an excellent pipeline of work across.Worcestershire, Herefordshire, Shropshire, Staffordshire, West Midlands, Warwickshire and Northamptonshire.Competitive base salary

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A growing specialist contractor is seeking a talented Facade Designer to join its team based in Kent.This is an excellent opportunity for a technically skilled designer with experience in cladding, glazing, and building envelope systems to contribute to a range of façade, roofing, remediation, and

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Our client, a leading provider of AI-powered automation solutions, are looking for a Project Manager to be responsible for delivering technology projects and solutions to customers, ensuring delivery to agreed specifications, timelines and budgets while maintaining effective governance, stakeholder

If you're a Regulatory Affairs professional who's tired of being the last sign off on someone else's decision rather than the person actually shaping it, this one's worth a look.A UK manufacturer is hiring a Regulatory Affairs Manager to run the day to day of their regulatory function, reporting dir

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