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Head of Customer Activation / Implementation \n \n We are working with a leading software business that is looking for a senior customer delivery leader to head up its implementation function, covering implementation, data migration, programme management and project management. \n \n This is a key leadership role focused on ensuring customers are onboarded smoothly, efficiently and to a consistently high standard. The successful candidate will be responsible for improving delivery processes, leading high-performing teams, and ensuring customer projects are delivered on time, within budget and with strong customer satisfaction. \n \n The Role \n As Head of Implementation, you will lead and develop the teams responsible for getting new customers live on the company’s software platforms. \n \n You will oversee the full customer onboarding journey, from implementation and data migration through to project delivery, training alignment, governance and continuous improvement. \n \n This role would suit someone with a strong background in software implementation, professional services, customer delivery, PMO or programme management, ideally within a SaaS, software or technology-led environment. \n \n Key Responsibilities \n\n • Lead the implementation function across implementation, data migration, programme management and project management.\n, • Own the strategy, standards and delivery framework for customer onboarding and implementation.\n, • Ensure customer projects are delivered on time, within budget and to agreed quality standards.\n, • Improve and standardise delivery methodologies, tools, templates and governance processes.\n, • Work closely with Product, Technology, Commercial, Operations and Customer Services teams to ensure a smooth customer journey.\n, • Ensure data migration activities are secure, compliant, repeatable and delivered to best practice.\n, • Drive continuous improvement across onboarding, implementation, project delivery and customer communication.\n, • Monitor delivery performance through KPIs, feedback and customer satisfaction measures.\n, • Support senior-level customer relationships for complex or strategic accounts.\n, • Ensure teams have the right product knowledge, delivery approach and customer engagement skills.\n, • Lead, coach and develop team members, supporting performance, capability and professional growth.\n, • Manage resource planning, delivery risk, project governance and quality assurance across the function.\n\n \n Experience Required \n\n • Proven experience leading customer onboarding, implementation, professional services, PMO or software delivery functions.\n, • Strong background delivering software solutions into customer environments.\n, • Experience managing implementation, project delivery, data migration or programme management teams.\n, • Good understanding of software delivery lifecycles and customer-facing technology projects.\n, • Experience managing complex customer projects across multiple stakeholders.\n, • Strong people management, coaching and team leadership experience.\n, • Ability to manage budgets, resources, risks and delivery performance.\n, • Experience working with internal teams such as Product, Technology, Commercial, Operations and Customer Services.\n, • Strong customer relationship management skills, including senior stakeholder engagement.\n, • Experience improving processes, delivery frameworks, governance and operational standards.\n\n \n Skills & Attributes \n\n • Strong leadership and team management capability.\n, • Excellent stakeholder management and influencing skills.\n, • Customer-focused with a strong quality and delivery mindset.\n, • Commercially aware with the ability to balance customer needs, resource and business priorities.\n, • Confident communicator with strong written and verbal presentation skills.\n, • Able to work under pressure and deliver against deadlines.\n, • Analytical, structured and comfortable solving complex delivery challenges.\n, • Able to define strategy, improve processes and drive operational change.\n\n \n Qualifications \n\n • IT-related degree or equivalent experience.\n, • PRINCE2 Practitioner or equivalent project/programme delivery qualification would be advantageous.\n, • Relevant software delivery, implementation or project management certifications would be beneficial.\n\n

Are you someone who enjoys solving technical problems, working with software deployments, and keeping systems running smoothly? \n We're looking for a Release & Configuration Technician to join a growing technology team responsible for delivering software releases to customers and maintaining internal and cloud-based environments. \n This is an excellent opportunity for someone with a background in IT Support, Infrastructure, DevOps, Release Management or Systems Administration who's looking to develop their career within software delivery and automation. What you'll be doing\n \n You'll play a key role in ensuring software releases are delivered accurately and on time while supporting internal infrastructure and customer environments. \n Responsibilities include: \n\n • Coordinating software releases across customer environments\n, • Supporting and maintaining CI/CD pipelines\n, • Troubleshooting installation and configuration issues\n, • Managing Windows, Linux and SQL Server environments\n, • Maintaining development, test and deployment environments\n, • Monitoring hosted and cloud platforms and responding to incidents\n, • Managing support tickets within agreed SLAs\n, • Maintaining technical documentation and configuration records\n, • Following change management processes\n, • Working closely with Development, Support and Project teams\n, • Identifying opportunities to improve deployment processes and automation\n, • Supporting occasional out-of-hours software releases\nWhat we're looking for\n We're interested in people with experience in some (not necessarily all) of the following: Essential\n\n • Exposure to CI/CD and software deployment processes\n, • Experience using Git or other version control systems\n, • Basic scripting or programming knowledge\n, • Strong troubleshooting and problem-solving skills\n, • Good understanding of Office 365 and Windows environments\n, • Excellent organisational skills and attention to detail\n, • Strong communication skills\n, • Ability to manage multiple priorities in a fast-paced environment\nDesirable\n\n, • Windows Server administration\n, • Linux administration\n, • SQL Server\n, • Networking fundamentals (TCP/IP, DNS, Routing, VPNs)\n, • Experience working within SLA-driven support environments\nWhat's in it for you?\n\n, • Opportunity to work with modern software delivery technologies\n, • Exposure to CI/CD, automation and cloud platforms\n, • Collaborative technical team\n, • Ongoing learning and career development\n, • Hybrid working\n, • Permanent position\n\n If you're passionate about technology, enjoy troubleshooting, and want to build a career around software delivery and release management, we'd love to hear from you.

Senior Network Engineer - Cisco / Firewalls / ProjectsPermanentLocation: WorcesterSalary: £60,000 - £75,000 + car allowance + benefitsSkills: Cisco , CCNP-level networking, ASA / FTD, VPNs, OSPF, BGP, EIGRP, LAN / WAN, Wi-FiWe're looking for an experienced Network Engineer to join a growing, engineering-led technology business based in Worcester.This is a hands-on technical role covering project delivery, customer solutions, escalation support and network design. It would suit someone operating at, or close to, Senior Network Engineer level who enjoys working across varied customer environments rather than sitting in a narrow BAU support role.You'll be involved in the design, implementation and support of enterprise network solutions across LAN, WAN, wireless and security technologies. The role includes customer-facing project work, technical documentation, troubleshooting complex issues and acting as an escalation point for the service team.The role is primarily office-based in Worcester, with some flexibility to work from home.What you'll be doing:Designing and implementing Cisco network solutions across LAN, WAN, Wi-Fi and securityConfiguring and supporting routers, switches, firewalls and VPNsWorking with Cisco ASA / FTD, routing protocols and switching technologiesSupporting customer projects from design through to deliveryProducing clear technical documentationActing as an escalation point for complex network issuesSupporting network assessments, capacity planning and proof-of-concept workWorking with internal teams, customers and third-party suppliersParticipating in an on-call rota, typically every 6-8 weeksWhat we're looking for:Strong Cisco networking experienceCCNP-level knowledge or equivalent hands-on experienceGood routing and switching knowledge, including OSPF, BGP, EIGRP and QoSHands-on firewall and VPN experience, ideally Cisco ASA / FTDWireless experience, ideally Cisco Catalyst and/or MerakiStrong troubleshooting and analytical skillsConfident communication skills with technical and non-technical stakeholdersFull UK driving licenceExperience with tools such as PRTG, Wireshark or NetFlow would be useful. Any exposure to scripting or automation, such as Python, would also be beneficial but is not essential.This is a good opportunity for a Network Engineer who wants a broad role covering projects, design, customer delivery and technical escalation within a supportive and technically strong team.TPBN1_UKTJ

We are looking for a proactive and organised Materials & Purchasing Coordinator to support the efficient flow of materials and products through our supply chain. This is a key role working closely with suppliers and internal sales, warehouse and finance teams to ensure product availability, maintain stock accuracy, and deliver excellent supplier performance. Key Responsibilities • Manage supplier relationships, monitor delivery performance, and support supplier reviews., • Raise and manage purchase orders, maintain pricing data, and process supplier invoices., • Maintain accurate stock records, inventory parameters, bills of materials, and product documentation., • Monitor inventory levels and support stock availability in line with business targets., • Coordinate with internal teams to ensure materials are available to meet operational demands., • Support import processes, customs documentation, and freight-related queries.About You, • At least 3 years experience in purchasing, materials control, stock control, or supply chain roles within a manufacturing or fast-paced order-to-dispatch environment., • Strong working knowledge of MRP systems, Microsoft Excel, and Microsoft Word., • Excellent organisational, communication, and relationship-building skills., • Able to prioritise workloads, manage multiple tasks, and work effectiv...

Part Time Compliance Officer 3 DAYS PER WEEK THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT Ref: BCR/JP/32422 Salary: £47,000 - £50,000 FTE (Pro Rata £20,000 - £22,000 Dependent on Experience) Worcester Bell Cornwall Recruitment are pleased to be hiring a Part Time Compliance Officer at an education establishment in Worcester. They are looking for an organised and detail-oriented individual to support compliance, policy management and regulatory requirements across the college. Part Time Compliance Officer responsibilities: Review and maintain college policies and procedures Ensure compliance with safeguarding, GDPR, health & safety and statutory requirements Support inspections, audits and compliance reporting Liaise with internal teams and external agencies Maintain accurate records and provide general administrative supportThe ideal candidate will have: Previous compliance experience, ideally within education Strong knowledge of UK compliance and regulatory requirements Excellent attention to detail and organisational skills Strong communication skills The ability to work to deadlinesIf you have previous compliance experience within an educational setting in Worcester, don't hesitate to get in touch now! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response with...

We are currently looking to recruit a Fleet Administrator to be based at our Volkswagen Commercial Dealership in Droitwich. The hours of work are Monday to Friday, 8.30am to 5.30pm. Excellent Basic Salary with OTE of up to £33,000 plus benefits. The successful candidate will be responsible for supporting a busy fleet sales team in the administration and co-ordination of the department. This key role will be tasked with: Liaising with customers and internal departments. Placing orders and tracking their progress. Organising, prioritising and meeting tight deadlines. For this position interpersonal, organisational and customer service skills are essential. Whilst knowledge of a Fleet environment would be beneficial, enthusiasm and the determination to succeed are more important to us. The person we are looking for will have a confident and outgoing personality with excellent communication skills enabling them to successfully liaise with people at all levels, both internally and externally. If you are looking for a really exciting challenge then this is the ideal post for which you should apply. In return for your hard work, well support you with coaching & development every step of the way. Also, to reward your commitment youll get: • 25 days holiday plus bank holidays, • Company Pension, • Wellness Program...

RLSS UK are currently recruiting for a Compliance Administrator (Audit). The ideal candidate will be detail‑driven, confident, and proactive, to help us maintain the highest standards across our Approved Training Centres and Providers, qualification delivery, and regulatory obligations. This is an exciting opportunity for someone who thrives on ensuring excellence and has a passion for doing things right. In this role, you will: Conduct scheduled and ad‑hoc audits for our Approved Training Centres and Providers Ensure compliance with RLSS UK policies, qualification frameworks, and industry best practice Support the Line Manager with meeting regulatory obligations Provide clear, constructive feedback and support to Approved Training Centres and Providers to help them achieve and maintain compliance Contribute to continuous improvement of our quality assurance systems We’re looking for someone who has: Experience conducting audits or quality assurance reviews Strong understanding of regulatory environments or working with regulators Excellent communication skills with the ability to guide and support Approved Training Centres and Providers A professional and supportive approach, ensuring all interactions align with high customer service standards A methodical and objective approach, with strong attention to detail Strong organisational skills with the ability to juggle multiple priorities and meet deadlines ROLE OVERVIEW As an Awarding Organisation, Regulated and Non-Regulated qualifications generate a significant percentage of the Society’s income, and therefore are vital to the charity’s future financial stability. Key to maintaining this important area of work is to ensure that the qualifications, Approved Training Centres (ATC), and Providers (ATP) remain compliant with the requirements of the Regulators (such as OFQUAL). The post holder will take responsibility for carrying out key administrative processes and tasks to ensure RLSS UK and its ATC/P continue to operate to the highest standards. CORE RESPONSIBILITIES Plan, organise, and conduct audits of ATC/P, ensuring compliance with regulatory frameworks and organisational standards. Review and verify documentation and processes, identifying non-compliance and recommending corrective actions. Prepare detailed audit reports, highlighting findings, risks, and improvement opportunities. Monitor implementation of corrective actions and follow-up audits to ensure sustained compliance. Collaborate with External Quality Assurance teams to schedule and manage audit activities, ensuring timely completion and consistency. Support investigations into malpractice and maladministration where audit findings indicate potential breaches, providing evidence and recommendations. KEY TASKS AND RESPONSIBILITIES Compliance Conduct desk-based audits of ATC/Ps, ensuring compliance with RLSS UK Qualifications, standards, policies, and regulatory frameworks. Review documentation such as assessment records, Internal Quality Assurance sampling, safeguarding policies, and conflict of interest declarations, to identify risks and promote best practice. Assist in maintaining Direct Claim Status for ATC/Ps, including supporting reviews and escalation protocols. Support ATC/P approval processes, ensuring documentation checks and onboarding align with RLSS UK processes. Compile and analyse audit data, providing summaries to inform continuous improvement. Ensure compliance in Reasonable Adjustments and Special Considerations, offering guidance under established procedures. Maintain auditable records of all audit activity, provider status, and compliance outcomes in line with GDPR and regulatory standards. Assist with audit scheduling, prioritising high-risk providers and aligning with quality assurance timelines. Contribute to the development of audit tools and templates, supporting continuous improvements. Provide evidence for complaints, malpractice, and maladministration cases, escalating to the line manager as required. Respond to compliance queries via all communication channels ensuring timely and accurate support. General Demonstrate and uphold the society’s values and behavioural standards at all times. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme. Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers. All other duties reasonably associated with your role, as directed by the line manager. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Previous experience in administration, customer service, and auditing processes. Good attention to detail and organisation skills Ability to multi-task and manage time effectively Be self-motivated and a self-starter Ability to effectively work in a team and individually Strong computer skills, including proficiency using Microsoft Office IDEAL STRENGTHS FOR THE ROLE Efficiency Detail Orientation Resilience Common Sense Self Confidence Enthusiasm Relationship Building YOUR APPLICATION Please send your CV and a Cover Letter (no more than 300-words) outlining why you should be our next Compliance Administrator (Audit). Closing Date – 5:00pm, Monday 3rd August 2026 Interview Date – Tuesday 11th and Wednesday 12th August 2026, at our Worcester Head Office (subject to change) WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan* Enhanced Society Sick Pay* Eye Care* Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme* Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials *Subject to eligibility criteria Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.