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Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We're looking for a Senior Data Scientist (L5) to join our Product Data team collaborating with our Product Analysts to build deep understanding of how users engage with our AI-native products through conversation and interaction data. You will work at scale with unstructured text data - prompts, model outputs, user edits, feedback - to discover patterns that explain user behaviour and directly shape what we build next. The focus is on semantic analysis of conversations: understanding intent, identifying failure modes, detecting successful interaction patterns, and translating these insights into specific product improvements. This is hands-on analytical work, not infrastructure-focused. We need someone who can analyse messy conversation data, discover non-obvious patterns, and connect those findings to product decisions that move the needle on adoption, retention, and cost efficiency. For exceptional candidates with track records of leading analytics in AI-driven environments, we are open to hiring at Principal level, where you would set the broader data science agenda and mentor the existing analytics team. Define how we measure "good" for AI-native features beyond traditional funnels. Build semantic frameworks to categorise user intent, model behaviour, and interaction patterns - e.g., "What types of prompts succeed vs. fail? What causes users to retry? What signals indicate satisfaction?" Design feedback loops that connect prompts, model outputs, user behaviour, and downstream outcomes. Define, track, and own the metrics that leadership and product teams depend on for a shared, trustworthy view of what is working and what is not. Work with large conversation datasets to deeply analyse how users interact with AI features (prompts, edits, retries, acceptance, abandonment). Identify failure patterns, unnecessary iteration loops, and the characteristics of successful interactions. Build models that answer the questions dashboards cannot: what predicts a good user outcome, what drives failure, and where the highest-leverage improvements are. Turn findings into specific, prioritised recommendations that feed directly into the product roadmap. Partner with Product and Engineering to evaluate iterations quickly and close the loop between insight and action. Run experiments end-to-end: design, instrument, analyse, and translate results into clear product decisions. Link AI feature usage to activation, retention, expansion, and cost efficiency. Help answer questions like: Which interactions create durable value? Where are we over-spending compute for low user impact? Build pipelines, dashboards, and self-serve analytical tools that make insight accessible and trustworthy across the organisation. Mentor a team of product analysts, raising the technical bar and introducing new methods where they add real value. Significant experience (ideally 5+ years) in Data Science, Product Analytics, or a similar role with conversation, chat, or dialogue data at scale. You have actually analysed large volumes of user text (prompts, messages, feedback, reviews) to discover patterns that shaped product decisions. Experience working closely with Product and Engineering teams. Hands-on experience working with AI/ML-driven products (LLMs, ranking, generation, recommendations). You have worked on these systems, not just alongside them. Strong applied modelling skills: regression, classification, clustering, survival analysis, or similar. You pick the method that fits the question, not the other way around. Deep expertise in experimentation design and statistical inference. You can design a valid experiment, choose the right test, and explain the results to a non-technical audience. Fluency in SQL and Python. Comfortable working with large, messy, high-dimensional interaction data and building reproducible analysis pipelines. Ability to design pragmatic evaluation metrics where ground truth is fuzzy. Familiarity with modern data stack tools: dbt, Snowflake, Hex, Omni, Looker, or similar. Clear communicator who can influence without authority. Experience with product analytics platforms (e.g. Amplitude, Mixpanel, or similar). Experience working with NLP, text analytics, or unstructured data at scale. Experience building semantic search, relevance scoring, or interaction-based evaluation systems. Familiarity with prompt analytics, embedding-based analysis, or clustering user behaviour. Track record of influencing product strategy at a senior level, not just delivering analyses. Experience mentoring or technically leading other analysts or data scientists. At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. _ You will be compensated well with a generous salary and equity Flexible, remote-friendly role for team members working in UK/Europe You get 25 days of annual leave + local holidays Regular team offsites where you’ll get to collaborate with the product & engineering team in person Work from home budget "Work from anywhere" up to 60 days per year Generous referral scheme of up to $10,000 USD for each successful referral

We're hiring for a Spanish speaking Credit Controller to join a world leading science and related technology company. This job will start as a fixed contract from June/July 2025 - 30th November 2025. There is a possibility of a permanent job after. Location of the job Fully remote or hybrid option available - ideally you will live with good travel connections to Cambridge, in case you may sometimes attend the office one day a week (Thursday) to collaborate with the onsite team. Language requirements for the job Fluency in Spanish & English is essential Company background Our client is an international organisation from the business sector of science and technology. They have successful business operations across the globe. Job responsibilities of the Spanish speaking Credit Controller As part of their international finance team, your role will be to support the accounts receivable function by collecting debt, monitoring credit, and resolving customer disputes for all business clients in Spain. Your role will typically include the following duties and responsibilities: • Contacting overdue customer accounts to arrange payment, • Reviewing the credit status of customer and providing recommendations for credit block, • Posting and allocating cash receipts, • Distribution of customer statements and dunning letters, • Resolving account queries and disputes, • Providing support for audit requests, • Review customer held ordersCollaborating with customer service and sales functions to ensure highest level of customer satisfaction. The successful candidate background • Fluency in Spanish and English is essential, • Previous experience in Credit Control / Accounts Receivable, • Ideally you will have experience with SAP software, • Excellent client relationship building skills, • Problem solving skills, • Ability to manage workload independently, • Be able to work under pressure and to tight deadlines Salary, benefits £36,700 pro rata (contract is maternity cover until November 30th, 2025.) + excellent benefits ( Private medical insurance, Compassion and care time off, Leisure travel insurance, Pension, Volunteer time off, and much more!) To apply for this exciting opportunity, Please send your CV to us immediately! Contact: Jonathan Grimes

Title: Project Director – UK, Ireland & Europe Reporting To: Managing Director Location: Head Office Crown is Ireland’s leading specialist roofing, cladding and façade contractor. We are the partner of choice to clients across Ireland and Europe in all sectors of the construction industry including digital technology, commercial, retail, industrial, residential, pharmaceutical, and healthcare. The Role Holder will assume full responsibility & accountability for the successful delivery of projects that have been allocated to their respective department across Ireland, Europe and the UK. The role will involve the management of their department and construction team, assisting with sourcing of suitable project leads, business development, assisting with the tendering process, ensuring successful delivery across all projects and maintaining the highest levels of client satisfaction. Key Functions & Results Areas (Key Activities): Key Responsibilities • Work effectively as part of the senior management team and take a ‘whole company’ perspective to managing issues., • Attend Managerial meetings and present reports on their respective department., • Effectively manage the department & team to ensure best practices are followed, costs are controlled, revenue generation and profitability are maximised and continually seeking to add value to the business., • Actively seek to meet and develop relationships with the relevant stakeholders, influencers and decision makers involved in such projects., • In collaboration with the Commercial Department, actively seek to engage with clients and project state holders at the earliest possible opportunity., • Ensure potential commercial risks are identified at the earliest possible stage and are reported back to the Board Project Planning • In conjunction with the Project Planner, ensure a detailed project programme is completed for each secured project, identifying the critical path and key project dates., • Ensure robust resourcing plans are implemented across projects including production of labour histograms, strategies for sourcing skilled labour for European Projects., • Formulate a plan with regard to project logistics including accommodation, flights, transport, work permits, local H&S training & certification requirements etc., • Visit locations for each new project and identify suitable suppliers as required by the project and familiarise yourself thoroughly with each new project location. Project Execution • Oversee and/or prepare project specific safety documentation including method statements and risk assessments as well as a QA plan with inspection regimes;, • Oversee the design process and ensure design is compliant with specification and in line with items included in the BOQ., • Safeguard the Company’s position by ensuring relevant site events are recorded and reported in writing to the Main Contractor quickly and contractually;, • Ensure to interface with clients at each project location to ensure senior personnel visibility on sites. What you will bring to the role: • Resilient, transparent, a leader, and most importantly positive and team player., • Be adaptable and innovative in your approach to planning and operations., • Highly organized with strong attention to detail., • Able to negotiate priorities and objectives to align varying viewpoints and create a, • unified approach., • Able to elicit cooperation from a wide variety of stakeholders and to build relationships, • across diverse groups with strong client service skills., • Able to effectively prioritize and execute tasks in a high-pressure environment., • Able to learn, understand and apply new technologies and business process domains., • Effective and proactive communication are a prerequisite., • A construction related college degree or equivalent; construction science or engineering degree preferred., • At least 15 years’ experience of working in a senior management position, preferably in the building envelopes or roofing & cladding sectors., • Knowledge in roofing, cladding and facade construction methods and practices, including safety codes and requirements., • Have a proven track record of seeing projects through to their successful completion., • Budget management experience and demonstrable attention to detail., • Able to demonstrate financial, commercial, and business development acumen., • Effective communication, supervision, and managerial skills., • Must have a proven track record of managing and delivering on medium to large scale projects., • Excellent people management & interpersonal skills., • Must have a high level of computer skills including Excel, Word, PowerPoint, and Outlook. Microsoft Project is a plus., • Strong customers focus skills, with the ability to build relationships and networks with strategic stakeholders., • Impeccable organisational skills., • Strong team player., • Current drivers’ licence., • Fluent English, • Private Health Insurance, • Pension Plan, • Paid Time Off, • Work From Home, • Training & Development, • Performance Bonus

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - Unified Communications / CCaaS Applicants must be based in Germany and able to speak professional level German (C1 and above) Our client is a market leader in Unified Communications & Contact Centre solutions. A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions. The role of Senior Technical Account Manager is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Knowledge of Unified Communications and/or Contact Centre Technology including;, • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located in Germany with right to work. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Account Manager (E-commerce) Function: Performance Creative | Account Management | UGC & Launch Execution Reports to: Senior Account Manager Location: Hybrid - The Roundhouse, Camden Compensation: £35,000 – £44,000 The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK., • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised., • Highest independent agency spend on Meta in 2025., • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., • Two production studios (London and Manchester), • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. About the role: We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage. This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level. • Own day-to-day client communication across assigned accounts, • Lead client calls, updates, and check-ins with confidence and commercial context, • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin, • Act as the alignment point between client expectations and campaign delivery, • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress, • Manage quality control across all deliverables, • Provide clients with a clear, confident narrative around performance and commercials, • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated, • Flag risks early with a recommended course of action or solution, • Protect account health - balancing client satisfaction, retention, and agency profitability, • 2+ years' experience in account management, client services or project coordination (agency preferred), • Exposure to UGC, social-first creative or performance marketing, • Strong communication skills — clear, calm, and confident with clients and internally, • Commercial awareness — you understand that great outcomes need to be profitable ones, • Organised and process-driven, comfortable managing multiple accounts without losing grip on the details, • Curiosity and eagerness to learn how performance creative drives growth, • Familiarity with Meta & TikTok ecosystems (conceptually, not buying), • A proactive, decision-led mindset — you move with intent, not just instruction, • Outcome-led - you focus on results and see delivery through with purpose, • Commercially aware - you understand the agency dynamic as well as the client’s needs, • Alignment-driven - you bring teams and priorities together to keep things moving, • Launch-minded - you’re comfortable with pace, pressure, and key delivery moments, • Client-first - you build trust through clarity, honesty and follow-through, • Process-oriented - you create structure and keep things running smoothly, • Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Who will you be joining? A leading provider of technical products, specialising in access control systems. As a trusted name in the industry, they offer a comprehensive range of products and services to a network of nationwide professional installers, designed to meet the needs of residential, commercial, and industrial end-user clients. You will be joining their dynamic team as an Area Sales Manager for the South Region, playing a key role in driving sales growth. What will you be doing? As the Area Sales Manager for the South Region, you will be responsible for driving sales growth across the south of the UK (below the M4 corridor and the Home Counties). This will involve regular customer visits to understand their business needs and demonstrate how the company's solutions can help them achieve their goals, positioning yourself as a trusted advisor. • You will build and maintain strong relationships with both new and existing customers, develop and execute a territory plan identifying opportunities, and actively pursue new business., • You will conduct product presentations and demonstrations, negotiate contracts to achieve mutually beneficial outcomes, monitor market trends and competitor activities, provide regular sales reports and forecasts, and collaborate with internal teams to ensure customer satisfaction., • You will also represent the company brand to the highest professional standards. Why would you be a good fit? • You will be a determined and target-driven sales professional with a proven track record of success in sales, ideally in a field-based role., • Excellent communication and strong negotiation skills are essential, along with a demonstrable ability to build and maintain strong customer relationships., • You will be proficient in managing your time effectively, prioritising tasks, and solving problems., • You will be self-motivated and able to work independently, while also being adaptable to changing market conditions and customer needs., • Your resilience will enable you to engage comfortably with individuals at all levels., • You will also be technically proficient in using CRM software and other sales tools., • A valid UK driving license and a willingness to travel extensively within the South Region are essential., • Strong analytical and presentation skills are also required., • Familiarity with technical products is desirable but not essential, as is a full clean UK driving license. What’s in it for you? • You can expect a competitive base salary of £37,500 - £50,000 with performance-based incentives and a generous commission plan to reward your achievements (uncapped commission, with estimated OTE of £15,000)., • A company car allowance will be provided, along with a workplace pension and generous annual leave entitlement., • The company is committed to your professional development, offering opportunities for ongoing training and career advancement., • You will also receive full reimbursement for business-related expenses., • You will be joining a collaborative and supportive work environment. Please note that our client is unable to accept any candidates that require visa sponsorship at this time therefore all applicants must have unrestricted right to work in the UK. How can I apply? Please click "apply" to send us an application with your most recent CV. Interviews will be arranged as soon as relevant applications are received, until the position is filled, so please do not delay your application. Collab Talent Solutions Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the 1 T&Cs, Privacy Policy, and Disclaimers.

Fire & Security Installation Engineer - Midlands-based with National coverage Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Fire & Security Project Engineer, we're looking for someone who is Midlands-based who is happy to accommodate frequent travel as required Basic Salary – up to £34,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Fire Systems Project Engineer’s A self-motivated Engineer role working as part of a team in the UK. The position will involve working closely with the Project Manager on all projects from inception through to completion and will involve site supervision and man management from time to time and commissioning multisystem projects within the UK. • Demonstrate comprehensive knowledge of CCTV, Fire, Intruder, Access Control, and Nurse Call systems, carrying out contractual and technical reviews and supporting the Project Manager throughout the project lifecycle., • Attend sites as required to support installation and project delivery activities., • Conduct system handovers and provide client training for smaller installations when necessary., • Maintain a strong understanding of current industry standards to ensure the effective delivery of multi-discipline systems on time and within budget., • Collaborate closely with the Sales Team and Installations Manager to ensure seamless, end-to-end project delivery., • Coordinate and manage subcontract labour when required, acting as a key point of contact for clients throughout the duration of each project., • Complete technical audits and undertake NSI compliance audits as requested., • Work proactively and manage your own workload, demonstrating strong initiative and problem-solving capabilities., • Demonstrate effective time management, working alongside the Manager to develop key skills that support efficient project delivery., • Utilise strong computer skills to support project documentation, reporting, and communication., • Take personal responsibility for ensuring all systems are handed over in line with current standards, best practices, and within departmental budget expectations. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • Proven experience within the fire & security industry, with a strong understanding of installation, and maintenance practices., • Solid technical knowledge of major fire & security systems and involvement in complex, large-scale projects., • Experience managing and delivering engineering projects across both single-site and multi-site environments., • Demonstrated technical expertise with the ability to communicate effectively and build strong working relationships across teams and with clients., • Demonstrates energy, drive, and enthusiasm in all aspects of work., • Previous experience in a customer-facing role is preferred, with a strong focus on delivering high-quality service., • Excellent organisational and time management skills, with the ability to prioritise effectively., • Professional demeanour, with the ability to represent the company confidently and courteously., • Committed to providing exceptional customer service and ensuring client satisfaction., • Capable of working independently as well as collaboratively within a team environment., • Full UK driving licence is essential. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – Earn up to £34,000 per annum, with additional opportunities to increase your earnings through overtime and paid travel time., • Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension., • Comprehensive Life Assurance – Enjoy peace of mind with life cover equal to 4x your annual salary., • Generous Holiday Package – Enjoy paid holidays plus bank holidays, with an extra day added for each full year of service (up to 25 days)., • Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral – and there’s no limit to how many referrals you can make., • Mental Health & Wellbeing Support – Access dedicated wellbeing resources, tools, and support as part of our employee wellness programme., • Employee Recognition Programme – Be rewarded and celebrated for your contribution through our structured recognition initiatives., • Career Growth & Development – Unlock your potential with ongoing training, professional development, and clear opportunities for progression. A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the role Build, develop and retain strong relationships with owners / management teams and employees of local and regional OEM organizations. Takes responsibility for OEM satisfaction at client’s decision maker unit and owner levels in his/her region. To be accountable for OEM and Keyloop colleagues, seeking to manage client expectations vs the performance of Keyloop organization. To be responsible for the performance of the total package of services and products of Keyloop in their region. • Responsible for a yearly turnover equivalent to the achievement of minimum performance quota, • Grow existing accounts through a business mix relevant to role and local market, • Assimilates a good understanding of Keyloop products and services, utilising and leveraging internal product expertise with clients, • Targeted through Annual Recurring Revenue: first year reoccurring revenue that a new contract replaces within an existing or new client, • Demonstrates a high level of professionalism at the end of first three months, to include:, • Presentation of the Keyloop Company Overview (PPT) highlighting the benefits of doing business with Keyloop, • Produce a Business & Sales plan (PPT, Word, Excel), • Be able to do a high-level overview of our solutions, • Be able to present the top 3 or 4 benefits in each product (PPT), • Demonstrate a full comprehension of the Keyloop sales process, • Produce accurate and meaningful WIP, Forecast, Plans & visit reports, • Demonstrate strategic thinking ability to increase productivity YoY facilitating double digit business growth & % share of wallet, • A proven track record of existing business sales gained in a technology solution sales environment where the ROI has been based on business process change/optimisation, • Able to demonstrate a professional structured sales approach incorporating Prospecting, Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques., • Able to analyse a market objectively and identify relevant target prospects, • An ability to develop existing accounts together with identifying and securing new business opportunities., • Highly computer literate and familiarity with CRM/SFA systems, • Well-developed commercial and financial acumen, • Development of annualised OEM sales plan, • Defines OEM sales plan on a monthly basis, over a 12 and 36 month timeline, • Responsible for planning own workload, • Plans prospect visits in an efficient way through effective time management, • Plans the sales process from initiation to winning, • Balances client expectations versus realistic and profitable performance for Keyloop, • Self-management through allocating the right amount of time to the right activities, • Allocates time to the right prospects/ clients and stakeholders in order to develop new relationships and profitable business, • Takes accountability for client’s realisation of the full benefit of the purchased solution, • Motivated, energetic and flexible in approach to work, with flexibility in the application of these, • Focused on owning and completing the sales processes, not just specific tasks, • Can evidence high levels of commitment to clients, colleagues and Keyloop, • Driving self to deliver a quality client experience: delivering above and beyond client expectations, • Applies diligence and tenacity in new client acquisition balancing this with an understanding when to walk away, • Motivates clients to use the Keyloop products and services through application of personal effort, • Strives to achieve client satisfaction, • Demonstrates stamina and resilience, is not daunted by adversity, • Highly result driven: determined to achieve great sales results, • Establishes relationships with clients / prospects, • Seeks to achieve the highest quality for clients, attributable to Keyloop profitability., • Measures and drives customer satisfaction, • Identifies opportunities to sell Keyloop products and services, introducing technical expertise to maximise success, • Persistence in the pursuit and achievement of results, • Comfortable initiating existing client relationships, • Utilises people skills to convert opportunities into closed business, • Applies persistency to build existing client relationships and grow their confidence in Keyloop, • Excellent communication skills: communicates solutions not problems, • Adapts quickly to new conditions in client interaction., • Converts prospects into clients, • Establish and build relationships through inherent people skills, • Develops and implements a rolling contact plan, • Develops a broad understanding of the client’s business and breadth of understanding of current IT provision, linking these to Keyloop products and solutions, • Strong analytical skills, • Ability to present complex problems in an easily understandable way for non-specialists., • Motivates internally to provide and deliver the best solution for the client., • Takes responsibility for problems and seeks to address them in a positive manner, • Shows flexibility in analysing and solving the client’s problems, • Convinces clients that appropriate IT systems are crucial to their business success, • Positions Keyloop as the most suitable and best solution in the market, • Flexible and creative in identifying business opportunities, • Demonstrates confidence when presenting the benefits of Keyloop solutions, • Utilises client business understanding to leverage the power of the Keyloop solution, • Understands and applies a range of influencing and negotiation techniques to win business, • Adjusts sales strategy according to the situation, • Skills / Knowledge & Experience, • A proven track record of existing business sales gained in a technology solution sales environment where the ROI has been based on business process change/optimisation, • Able to demonstrate a professional structured sales approach incorporating Prospecting, Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques., • Able to analyse a market objectively and identify relevant target prospects, • An ability to develop existing accounts together with identifying and securing new business opportunities., • Highly computer literate and familiarity with CRM/SFA systems, • Well-developed commercial and financial acumenWhy join us?We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thriveWe’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Regional Sales Manager - Yorkshire & North East Competitive Salary, Company Car, Bonus & benefits Marshalls Water Management takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation. Proudly a part of Marshalls plc, the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together! We are now recruiting for a determined, relationship-driven sales professional to join this successful team as a Regional Sales Manager. This is a fantastic opportunity to work on major civil and drainage projects with a diverse client base in this award-winning team at Marshalls. So, What’s the role? Reporting to the Regional Sales Director, you will leverage your experience from a heavy-side manufacturing background to manage this competitive, high performing, results-driven patch. You will be responsible for maintaining and developing strong relationships with key merchants, contractors, and supply chain partners, ensuring continued engagement and sales growth. Success in this role requires a seasoned sales professional who can sell on a value-added basis and combine strategic account management with proactive business development. What are the mission-critical skills? • Proven track record in sales with strong commercial experience managing multiple stakeholders, including builders’ merchants, specifiers, and contractors., • Exceptional relationship-building skills, to continue engagement and sales growth., • Strategic thinking with a solutions-based mindset, capable of identifying new opportunities and fostering growth., • Knowledge of procurement routes and the ability to negotiate using technical information and product specifications., • Excellent presentation and communication skills, able to influence and engage both internally and externally., • Experience/ and or knowledge of our Water Management product range would be a distinct advantage., • Strong organisational skills with attention to detail in both commercial processes and administration., • A customer-centric mindset, ensuring the highest level of service and satisfaction. What’s in it for you? At Marshalls, you have the opportunity to work in a meaningful and engaging environment where you can have an immediate impact and where we welcome an inclusive and supportive culture. New ideas are encouraged and you will be rewarded with the opportunity to learn and grow, achieving your career aspirations. Have a look at our careers website for more information on working for Marshalls. We look forward to hearing from you! _ Benefits We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. Additional benefits include; • 34 days per annum or the equivalent in hours (inclusive of bank holidays), • Health care cash plan – support with Dental, Optical, Prescription costs and many more!, • Enhanced Maternity, Paternity, and Adoption pay and leave, • 5% employer matched pension scheme, • Cycle to work scheme, • Employee discount on Marshalls and Marley products, • Retailer discounts, • Marshalls Wellbeing Centre, • Share purchase scheme, • Life assurance More about Marshalls Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates. Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: _ Equal Opportunities Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself! This advert will self-destruct on 1st April 2026 No Agencies Please #INDHP

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Kitchensafe Engineer - London Marlowe Kitchen Fire Suppression is a leading provider of kitchen fire suppression systems. We specialize in the design, installation, and maintenance of systems for various establishments including hotels, restaurants, schools, hospitals, and fast-food outlets. We are currently seeking a skilled Account Manager to join our team. Basic Salary of £28,000 Benefits: Pension, Life Assurance, Travel Allowance, and more. Please see below for our comprehensive remuneration package._ About the Role: As a Kitchensafe Engineer, you will be responsible for installing, maintaining, and servicing Kitchensafe systems for our clients across the UK. Key Responsibilities; • Install and service Kitchensafe systems to the highest standards., • Carry out fault finding, diagnostics, and remedial work on Kitchensafe systems., • Participate in a 1-in-4 call-out rota, ensuring prompt and reliable service., • Liaise professionally with on-site concierge teams and management during works to ensure clear communication and customer satisfaction., • Accurately record all work completed using the PDA system., • Be comfortable with long-distance travel across the UK, with flexibility to stay away from home where required. Who we’re looking for As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • Background knowledge of electrical or mechanical systems is advantageous but not essential., • Demonstrates a high level of attention to detail when carrying out installations and servicing., • Brings passion, energy, drive, and enthusiasm to the role., • Possesses a structured and methodical approach to work., • Strong ability to multi-task and manage workloads effectively to meet strict deadlines., • Excellent customer-facing and interpersonal skills, with the ability to build positive relationships., • Capable of working both independently and collaboratively as part of a team, using initiative when required., • Maintains a calm and professional approach under pressure., • Strong communication skills, with the ability to engage effectively with engineers, management, and customers. How we Attract, Reward & Retain Our Employees At Marlowe Kitchen Fire Suppression we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. • Competitive base salary of £28,000, • Royal London pension scheme to help you plan for the future., • Life assurance at 4x your salary, giving peace of mind for you and your loved ones., • 25 days’ annual leave plus bank holidays, ensuring a healthy work-life balance., • Additional rewards through our referral scheme – earn up to £1,000 per successful referral, with no cap., • Comprehensive mental health and wellbeing support to help you thrive., • Employee recognition programme celebrating great work and achievements., • Free, secure onsite parking for convenience and peace of mind., • Clear career development and progression opportunities to support your long-term growth. A Little More About Marlowe Kitchen Fire Suppression We are a Fire Suppression specialist which gifts our clients a niche and bespoke service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. Our Business Include: • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com, • Alarm Communications acl.uk.com, • FAFS Fire & Security fafsfireandsecurity.com, • Clymac clymac.co.uk, • Marlowe Smoke Control marlowe-aov.co.uk, • Marlowe Fire & Security marlowefireandsecurity.com Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Position Title: Retreat and Guest Relations Manager Salary: Up to £33,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at YO62 Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: • 2 x Retreat Coordinators, • 1 x Event Coordinator, • Volunteers within Retreats & Events Closing date: Wednesday 29th July 2026 (may close sooner depending on volume of applicants) About us We are home to the UKs largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Communitys charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for the Trust • Provide a first point of Benedictine welcome to all guests, visitors and enquirers., • Working closely with the Monastic Lead, manage and implement the annual programme of retreats., • Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests., • Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events., • Oversee guest arrivals, check-in/check-out processes., • Oversee the provision of a Benedictine welcome to all group and event visitors., • Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors., • Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements., • Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction., • Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 1. Team Leadership & Management • Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience., • Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Communitys aims., • Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings., • Participate in all Trust team meetings appropriate to the Role of Guest Relations Manager., • Lead regular team meetings for the management of the teams workload and the delivery of efficient and proactive guest support services., • Conduct regular performance reviews to develop the skills and personal development of the Coordination team members., • Lead or arrange training for team members, appropriate to their role., • Set clear performance targets for retreat and event bookings., • Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trusts Policies and Procedures. 1. Reservations & Revenue Management • Manage the booking calendar for the Trust., • Oversee all individual and group retreat reservations., • Oversee the coordination of all group tours bookings., • Optimise room occupancy and venue space utilization., • Handle complex customer enquiries and escalations efficiently., • Process invoices, deposits and final billing reports accurately., • Track and report on key KPIs., • Present monthly performance summaries and guest feedback analysis. 1. Conferences, Concerts & Events Management • Serve as the primary contact for all external hire arrangements., • Negotiate contracts, rates and terms for corporate conferences and events., • Coordinate ticketing, seating plans and logistics for events and concerts., • Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events., • Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 1. Customer Experience & Quality Control • Ensure the Benedictine charism of Hospitality is at the heart of the guest experience., • Create a warm, welcoming, professional Benedictine guest experience for all guests., • Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis., • Ensure special guest requirements and dietary needs are logged and delivered., • Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience. About You • Previous experience in a similar role, • Strong leadership and team management skills, • Be a team player, flexible and reliable with a can-do attitude, • Excellent guest service and communication abilities, • Good organisational skills with excellent attention to detail, • Strong problem-solving skills with the ability to manage multiple priorities., • Own transport required, • Experience working in a heritage, visitor attraction, or faith-based setting, • Interest in history, heritage, or monastic tradition, • Calm, approachable, and professional manner, • Respect and support for the spiritual and historic nature of the Abbey, • Ability to work in a sometimes quiet, reflective environment Working Conditions • Includes weekends, bank holidays, and occasional events, • Fast-paced environment during peak visitor seasons Benefits • Up to 8% employer-matched pension, • Life assurance, • Free lunch during working hours, • Free on-site parking, • 20% discount at the Tea room and Abbey Shop, • Cycle to Work Scheme, • Christmas Closure, • Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow, • Employee Assistance programme, • Retail savings platform, • 50% discount on fitness suite, swimming and other activities at St Albans Centre The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. JBRP1_UKTJ