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About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Select Cardiff. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Sytner to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Overview Our Client is a rapidly growing renewable energy installer based in Cardiff, delivering high‑quality solar PV, battery storage, and air‑source heat pump systems across Wales and the South West. They are seeking an experienced Qualified Supervisor (QS) to oversee electrical compliance, ensure installation quality, and maintain accreditation standards across all renewable technologies. The QS will act as the company’s technical lead for electrical safety, certification, and regulatory governance, ensuring every installation meets the highest standards of workmanship, compliance, and customer satisfaction. Key Responsibilities Technical Compliance & Governance Act as the company’s Qualified Supervisor for solar PV, battery storage, EV charging, and ASHP installations. Ensure all electrical works comply with BS 7671, MCS standards, DNO requirements, Building Regulations, and RECC. Oversee and sign off electrical work, test results, commissioning sheets, and compliance documentation. Maintain and update internal technical procedures, installation standards, and quality systems. System Design & Technical Oversight Review and approve solar PV and battery system designs, ensuring correct sizing, inverter selection, cable calculations, and protection measures. Validate ASHP electrical requirements, including load assessments, breaker sizing, and safe isolation. Provide technical guidance to surveyors, designers, and installation teams during pre‑installation assessments. Installation Quality Assurance Conduct on‑site audits to ensure installations meet company standards for safety, tidiness, and long‑term reliability. Ensure installations follow the correct workflow: survey, design, installation, testing, commissioning, and customer handover. Oversee safe working practices including roof access, DC/AC isolation, battery safety, and ASHP electrical integration. Team Leadership & Training Mentor electricians, solar installers, and ASHP engineers. Deliver training on electrical safety, testing procedures, renewable technologies, and commissioning standards. Ensure all staff follow correct testing, inspection, and certification processes. Customer Assurance & Technical Support Provide expert technical support to customers when required. Ensure customers receive accurate system performance information, monitoring app setup, and maintenance guidance. Maintain the company’s reputation for clear communication, honest advice, and high‑quality service. Regulatory & Accreditation Management Maintain compliance with MCS, NAPIT/NICEIC, RECC, and other accreditation bodies. Prepare documentation for audits, surveillance visits, and renewals. Manage DNO applications (G98/G99) and ensure correct submission and approval. Required Qualifications & Experience NVQ Level 3 Electrotechnical Qualification AM2 / AM2S / AM2E 18th Edition (BS 7671) Level 3 Inspection & Testing (2391‑52 or equivalent) Experience in solar PV, battery storage, or ASHP electrical integration Strong understanding of MCS standards, electrical compliance, and renewable system safety Ability to lead teams, manage technical risk, and uphold high installation standards Desirable Experience Experience commissioning hybrid solar‑battery systems Experience with ASHP electrical requirements and integration Knowledge of monitoring platforms such as Solis, GivEnergy, Sunsynk, Tesla Experience working with premium renewable products and long‑term performance warranties Why Join Our Client Work with a company committed to quality, compliance, and customer satisfaction Join a fast‑growing renewable energy provider expanding across Wales and the South West Influence installation standards, technical processes, and future product offerings Genuine progression into senior leadership as the business scales How to Apply If you have the relevant experience and skills, we encourage you to apply by sending your CV. Application Process: Interested candidates should submit a CV and a covering letter detailing their experience and suitability for the role to James Feeley, Department Lead at Unify Renewables. Unify HQ Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. We thank all applicants who respond, but only those shortlisted will be contacted

Are you a Qualified Supervisor or NVQ3, AM2, 18th ed. and 2391 qualified? Do you have experience of Renewable technology or Commercial grade electricals? Are you based within a commutable distance of Cardiff? Overview Our Client is a rapidly growing renewable energy installer based in Cardiff, delivering high‑quality solar PV, battery storage, and air‑source heat pump systems across Wales and the South West. They are seeking an experienced Qualifying Supervisor (QS) to oversee electrical compliance, ensure installation quality, and maintain accreditation standards across all renewable technologies. The QS will act as the company’s technical lead for electrical safety, certification, and regulatory governance, ensuring every installation meets the highest standards of workmanship, compliance, and customer satisfaction. Key Responsibilities Technical Compliance & Governance Act as the company’s Qualified Supervisor for solar PV, battery storage, EV charging, and ASHP installations. Ensure all electrical works comply with BS 7671, MCS standards, DNO requirements, Building Regulations, and RECC. Oversee and sign off electrical work, test results, commissioning sheets, and compliance documentation. Maintain and update internal technical procedures, installation standards, and quality systems. System Design & Technical Oversight Review and approve solar PV and battery system designs, ensuring correct sizing, inverter selection, cable calculations, and protection measures. Validate ASHP electrical requirements, including load assessments, breaker sizing, and safe isolation. Provide technical guidance to surveyors, designers, and installation teams during pre‑installation assessments. Installation Quality Assurance Conduct on‑site audits to ensure installations meet company standards for safety, tidiness, and long‑term reliability. Ensure installations follow the correct workflow: survey, design, installation, testing, commissioning, and customer handover. Oversee safe working practices including roof access, DC/AC isolation, battery safety, and ASHP electrical integration. Team Leadership & Training Mentor electricians, solar installers, and ASHP engineers. Deliver training on electrical safety, testing procedures, renewable technologies, and commissioning standards. Ensure all staff follow correct testing, inspection, and certification processes. Customer Assurance & Technical Support Provide expert technical support to customers when required. Ensure customers receive accurate system performance information, monitoring app setup, and maintenance guidance. Maintain the company’s reputation for clear communication, honest advice, and high‑quality service. Regulatory & Accreditation Management Maintain compliance with MCS, NAPIT/NICEIC, RECC, and other accreditation bodies. Prepare documentation for audits, surveillance visits, and renewals. Manage DNO applications (G98/G99) and ensure correct submission and approval. Required Qualifications & Experience NVQ Level 3 Electrotechnical Qualification AM2 / AM2S / AM2E 18th Edition (BS 7671) Level 3 Inspection & Testing (2391‑52 or equivalent) Experience in solar PV, battery storage, or ASHP electrical integration Strong understanding of MCS standards, electrical compliance, and renewable system safety Ability to lead teams, manage technical risk, and uphold high installation standards Desirable Experience Experience commissioning hybrid solar‑battery systems Experience with ASHP electrical requirements and integration Knowledge of monitoring platforms such as Solis, GivEnergy, Sunsynk, Tesla Experience working with premium renewable products and long‑term performance warranties Why Join Our Client Work with a company committed to quality, compliance, and customer satisfaction Join a fast‑growing renewable energy provider expanding across Wales and the South West Influence installation standards, technical processes, and future product offerings Genuine progression into senior leadership as the business scales How to Apply If you have the relevant experience and skills, we encourage you to apply by sending your CV. Application Process: Interested candidates should submit a CV and a covering letter detailing their experience and suitability for the role to James Feeley, Department Lead at Unify Renewables. Unify HQ Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. We thank all applicants who respond, but only those shortlisted will be contacted

Contracts Manager (Civils) South Wales Permanent salary + benefits package Our client are seeking an experienced Contracts Manager to join a growing civil engineering and infrastructure business delivering projects across the utilities, water, highways, and infrastructure sectors. This is a key leadership role responsible for managing multiple projects simultaneously, ensuring works are delivered safely, on programme, within budget, and to the highest quality standards. As a Contracts Manager, you will oversee a diverse portfolio of schemes ranging from infrastructure and utility upgrades through to complex civil engineering works. You will be expected to take full operational ownership of projects from pre-construction through to completion, leading delivery teams and maintaining strong relationships with clients, subcontractors, and stakeholders throughout the project lifecycle. The successful candidate will be a strong communicator and leader with a proactive management style, capable of driving performance whilst maintaining a positive safety culture and collaborative working environment. You will play a critical role in promoting company values, developing teams, and ensuring projects are delivered in line with commercial and operational objectives. Key Responsibilities Instil and promote the company culture across all projects, with a strong focus on human factors, behavioural safety, and team engagement Lead project teams to ensure the safe, efficient, and successful delivery of multiple civil engineering and infrastructure schemes Take full responsibility for operational, commercial, and programme performance across assigned contracts Ensure all projects are delivered safely and in accordance with company health, safety, environmental, and quality standards Build and maintain strong relationships with clients, consultants, supply chain partners, and key stakeholders Ensure client expectations are consistently met and exceeded, maintaining high levels of customer satisfaction Oversee project planning and programming to ensure works are delivered on time and in line with contractual requirements Manage and monitor project budgets, cost control, forecasting, and commercial performance in collaboration with commercial teams Lead regular progress meetings and provide clear reporting on project performance, risks, and opportunities Identify and manage programme risks, change events, and operational challenges to minimise disruption and maximise efficiency Ensure adequate resource allocation across projects including labour, plant, materials, and subcontractors Support tendering and pre-construction activities where required, including buildability reviews and programme input Mentor and develop Site Managers, Engineers, Supervisors, and wider project teams Ensure compliance with NEC3 / NEC4 contractual procedures including compensation events, early warnings, and programme management Requirements Proven experience working as a Contracts Manager within civil engineering, utilities, infrastructure, or water sectors Strong background delivering projects involving groundworks, drainage, reinforced concrete, highways, utilities, or infrastructure works Excellent leadership and people management skills with the ability to motivate and develop teams Strong organisational and problem-solving abilities with a proactive and solutions-focused approach Excellent communication skills and the ability to build strong client relationships Commercially aware with strong understanding of project delivery and cost management Good understanding of construction planning and programme management Strong working knowledge of NEC3 / NEC4 contracts and change management processes Qualifications & Certifications CITB SMSTS CSCS Card Temporary Works Coordinator Appointed Persons HNC / Degree qualified in Civil Engineering or equivalent Full UK Driving Licence

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

We're hiring for a Spanish speaking Credit Controller to join a world leading science and related technology company. This job will start as a fixed contract from June/July 2025 - 30th November 2025. There is a possibility of a permanent job after. Location of the job Fully remote or hybrid option available - ideally you will live with good travel connections to Cambridge, in case you may sometimes attend the office one day a week (Thursday) to collaborate with the onsite team. Language requirements for the job Fluency in Spanish & English is essential Company background Our client is an international organisation from the business sector of science and technology. They have successful business operations across the globe. Job responsibilities of the Spanish speaking Credit Controller As part of their international finance team, your role will be to support the accounts receivable function by collecting debt, monitoring credit, and resolving customer disputes for all business clients in Spain. Your role will typically include the following duties and responsibilities: • Contacting overdue customer accounts to arrange payment, • Reviewing the credit status of customer and providing recommendations for credit block, • Posting and allocating cash receipts, • Distribution of customer statements and dunning letters, • Resolving account queries and disputes, • Providing support for audit requests, • Review customer held ordersCollaborating with customer service and sales functions to ensure highest level of customer satisfaction. The successful candidate background • Fluency in Spanish and English is essential, • Previous experience in Credit Control / Accounts Receivable, • Ideally you will have experience with SAP software, • Excellent client relationship building skills, • Problem solving skills, • Ability to manage workload independently, • Be able to work under pressure and to tight deadlines Salary, benefits £36,700 pro rata (contract is maternity cover until November 30th, 2025.) + excellent benefits ( Private medical insurance, Compassion and care time off, Leisure travel insurance, Pension, Volunteer time off, and much more!) To apply for this exciting opportunity, Please send your CV to us immediately! Contact: Jonathan Grimes

Account Manager (E-commerce) Function: Performance Creative | Account Management | UGC & Launch Execution Reports to: Senior Account Manager Location: Hybrid - The Roundhouse, Camden Compensation: £35,000 – £44,000 The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK., • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised., • Highest independent agency spend on Meta in 2025., • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., • Two production studios (London and Manchester), • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. About the role: We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage. This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level. • Own day-to-day client communication across assigned accounts, • Lead client calls, updates, and check-ins with confidence and commercial context, • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin, • Act as the alignment point between client expectations and campaign delivery, • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress, • Manage quality control across all deliverables, • Provide clients with a clear, confident narrative around performance and commercials, • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated, • Flag risks early with a recommended course of action or solution, • Protect account health - balancing client satisfaction, retention, and agency profitability, • 2+ years' experience in account management, client services or project coordination (agency preferred), • Exposure to UGC, social-first creative or performance marketing, • Strong communication skills — clear, calm, and confident with clients and internally, • Commercial awareness — you understand that great outcomes need to be profitable ones, • Organised and process-driven, comfortable managing multiple accounts without losing grip on the details, • Curiosity and eagerness to learn how performance creative drives growth, • Familiarity with Meta & TikTok ecosystems (conceptually, not buying), • A proactive, decision-led mindset — you move with intent, not just instruction, • Outcome-led - you focus on results and see delivery through with purpose, • Commercially aware - you understand the agency dynamic as well as the client’s needs, • Alignment-driven - you bring teams and priorities together to keep things moving, • Launch-minded - you’re comfortable with pace, pressure, and key delivery moments, • Client-first - you build trust through clarity, honesty and follow-through, • Process-oriented - you create structure and keep things running smoothly, • Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Title: Project Director – UK, Ireland & Europe Reporting To: Managing Director Location: Head Office Crown is Ireland’s leading specialist roofing, cladding and façade contractor. We are the partner of choice to clients across Ireland and Europe in all sectors of the construction industry including digital technology, commercial, retail, industrial, residential, pharmaceutical, and healthcare. The Role Holder will assume full responsibility & accountability for the successful delivery of projects that have been allocated to their respective department across Ireland, Europe and the UK. The role will involve the management of their department and construction team, assisting with sourcing of suitable project leads, business development, assisting with the tendering process, ensuring successful delivery across all projects and maintaining the highest levels of client satisfaction. Key Functions & Results Areas (Key Activities): Key Responsibilities • Work effectively as part of the senior management team and take a ‘whole company’ perspective to managing issues., • Attend Managerial meetings and present reports on their respective department., • Effectively manage the department & team to ensure best practices are followed, costs are controlled, revenue generation and profitability are maximised and continually seeking to add value to the business., • Actively seek to meet and develop relationships with the relevant stakeholders, influencers and decision makers involved in such projects., • In collaboration with the Commercial Department, actively seek to engage with clients and project state holders at the earliest possible opportunity., • Ensure potential commercial risks are identified at the earliest possible stage and are reported back to the Board Project Planning • In conjunction with the Project Planner, ensure a detailed project programme is completed for each secured project, identifying the critical path and key project dates., • Ensure robust resourcing plans are implemented across projects including production of labour histograms, strategies for sourcing skilled labour for European Projects., • Formulate a plan with regard to project logistics including accommodation, flights, transport, work permits, local H&S training & certification requirements etc., • Visit locations for each new project and identify suitable suppliers as required by the project and familiarise yourself thoroughly with each new project location. Project Execution • Oversee and/or prepare project specific safety documentation including method statements and risk assessments as well as a QA plan with inspection regimes;, • Oversee the design process and ensure design is compliant with specification and in line with items included in the BOQ., • Safeguard the Company’s position by ensuring relevant site events are recorded and reported in writing to the Main Contractor quickly and contractually;, • Ensure to interface with clients at each project location to ensure senior personnel visibility on sites. What you will bring to the role: • Resilient, transparent, a leader, and most importantly positive and team player., • Be adaptable and innovative in your approach to planning and operations., • Highly organized with strong attention to detail., • Able to negotiate priorities and objectives to align varying viewpoints and create a, • unified approach., • Able to elicit cooperation from a wide variety of stakeholders and to build relationships, • across diverse groups with strong client service skills., • Able to effectively prioritize and execute tasks in a high-pressure environment., • Able to learn, understand and apply new technologies and business process domains., • Effective and proactive communication are a prerequisite., • A construction related college degree or equivalent; construction science or engineering degree preferred., • At least 15 years’ experience of working in a senior management position, preferably in the building envelopes or roofing & cladding sectors., • Knowledge in roofing, cladding and facade construction methods and practices, including safety codes and requirements., • Have a proven track record of seeing projects through to their successful completion., • Budget management experience and demonstrable attention to detail., • Able to demonstrate financial, commercial, and business development acumen., • Effective communication, supervision, and managerial skills., • Must have a proven track record of managing and delivering on medium to large scale projects., • Excellent people management & interpersonal skills., • Must have a high level of computer skills including Excel, Word, PowerPoint, and Outlook. Microsoft Project is a plus., • Strong customers focus skills, with the ability to build relationships and networks with strategic stakeholders., • Impeccable organisational skills., • Strong team player., • Current drivers’ licence., • Fluent English, • Private Health Insurance, • Pension Plan, • Paid Time Off, • Work From Home, • Training & Development, • Performance Bonus

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Senior Technical Account Manager - Unified Communications / CCaaS Applicants must be based in Germany and able to speak professional level German (C1 and above) Our client is a market leader in Unified Communications & Contact Centre solutions. A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions. The role of Senior Technical Account Manager is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Knowledge of Unified Communications and/or Contact Centre Technology including;, • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located in Germany with right to work. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Who will you be joining? A leading provider of technical products, specialising in access control systems. As a trusted name in the industry, they offer a comprehensive range of products and services to a network of nationwide professional installers, designed to meet the needs of residential, commercial, and industrial end-user clients. You will be joining their dynamic team as an Area Sales Manager for the South Region, playing a key role in driving sales growth. What will you be doing? As the Area Sales Manager for the South Region, you will be responsible for driving sales growth across the south of the UK (below the M4 corridor and the Home Counties). This will involve regular customer visits to understand their business needs and demonstrate how the company's solutions can help them achieve their goals, positioning yourself as a trusted advisor. • You will build and maintain strong relationships with both new and existing customers, develop and execute a territory plan identifying opportunities, and actively pursue new business., • You will conduct product presentations and demonstrations, negotiate contracts to achieve mutually beneficial outcomes, monitor market trends and competitor activities, provide regular sales reports and forecasts, and collaborate with internal teams to ensure customer satisfaction., • You will also represent the company brand to the highest professional standards. Why would you be a good fit? • You will be a determined and target-driven sales professional with a proven track record of success in sales, ideally in a field-based role., • Excellent communication and strong negotiation skills are essential, along with a demonstrable ability to build and maintain strong customer relationships., • You will be proficient in managing your time effectively, prioritising tasks, and solving problems., • You will be self-motivated and able to work independently, while also being adaptable to changing market conditions and customer needs., • Your resilience will enable you to engage comfortably with individuals at all levels., • You will also be technically proficient in using CRM software and other sales tools., • A valid UK driving license and a willingness to travel extensively within the South Region are essential., • Strong analytical and presentation skills are also required., • Familiarity with technical products is desirable but not essential, as is a full clean UK driving license. What’s in it for you? • You can expect a competitive base salary of £37,500 - £50,000 with performance-based incentives and a generous commission plan to reward your achievements (uncapped commission, with estimated OTE of £15,000)., • A company car allowance will be provided, along with a workplace pension and generous annual leave entitlement., • The company is committed to your professional development, offering opportunities for ongoing training and career advancement., • You will also receive full reimbursement for business-related expenses., • You will be joining a collaborative and supportive work environment. Please note that our client is unable to accept any candidates that require visa sponsorship at this time therefore all applicants must have unrestricted right to work in the UK. How can I apply? Please click "apply" to send us an application with your most recent CV. Interviews will be arranged as soon as relevant applications are received, until the position is filled, so please do not delay your application. Collab Talent Solutions Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the 1 T&Cs, Privacy Policy, and Disclaimers.

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Fire & Security Installation & Commissioning Engineer - Midlands based with National coverage Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Fire & Security Project Engineer, we're looking for someone who is Midlands-based who is happy to accommodate frequent travel as required Basic Salary – up to £34,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Fire Systems Project Engineer’s A self-motivated Engineer role working as part of a team in the UK. The position will involve working closely with the Project Manager on all projects from inception through to completion and will involve site supervision and man management from time to time and commissioning multisystem projects within the UK. • Possess comprehensive knowledge of CCTV, Fire, Intruder, Access Control, and Nurse Call systems to support contractual and technical project reviews, working in collaboration with the Project Manager to ensure successful delivery., • Attend project sites as required to oversee progress, provide technical input, and support project execution., • Carry out commissioning, system handovers, and end-user training for small systems when necessary., • Ensure full compliance with current industry standards, delivering multi-discipline systems efficiently, on time, and within budget., • Collaborate closely with the Sales and Installation Managers to support seamless, end-to-end project delivery., • Coordinate subcontractor resources and maintain clear communication with clients throughout the project lifecycle., • Conduct technical and quality audits as needed, including supporting NSI (National Security Inspectorate) audit compliance., • Demonstrate self-motivation and the ability to manage workload effectively, working independently when required., • Apply strong time management skills, working alongside the Project Manager to continually develop and refine project coordination capabilities., • Hold a valid UK driving licence and be flexible with travel to various site locations., • Exhibit strong IT proficiency, with the ability to configure software related to fire and security system commissioning., • Take full responsibility for ensuring systems are commissioned and handed over in accordance with relevant standards, maintaining project quality and budgetary control throughout. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • A minimum of 5 years’ proven experience within the fire & security industry, with a strong understanding of installation, commissioning, and maintenance practices., • Solid technical knowledge of major fire & security systems and involvement in complex, large-scale projects., • Experience managing and delivering engineering projects across both single-site and multi-site environments., • Demonstrated technical expertise with the ability to communicate effectively and build strong working relationships across teams and with clients., • Demonstrates energy, drive, and enthusiasm in all aspects of work., • Previous experience in a customer-facing role is preferred, with a strong focus on delivering high-quality service., • Excellent organisational and time management skills, with the ability to prioritise effectively., • Professional demeanour, with the ability to represent the company confidently and courteously., • Committed to providing exceptional customer service and ensuring client satisfaction., • Capable of working independently as well as collaboratively within a team environment., • Full UK driving licence is essential. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – Earn up to £34,000 per annum, with additional opportunities to increase your earnings through overtime and paid travel time., • Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension., • Comprehensive Life Assurance – Enjoy peace of mind with life cover equal to 4x your annual salary., • Generous Holiday Package – Enjoy paid holidays plus bank holidays, with an extra day added for each full year of service (up to 25 days)., • Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral – and there’s no limit to how many referrals you can make., • Mental Health & Wellbeing Support – Access dedicated wellbeing resources, tools, and support as part of our employee wellness programme., • Employee Recognition Programme – Be rewarded and celebrated for your contribution through our structured recognition initiatives., • Career Growth & Development – Unlock your potential with ongoing training, professional development, and clear opportunities for progression. A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

1NCE is a progressive company that continues to innovate in the field of IoT connectivity. As a major player in the industry, our mission is to transform the communications and IoT sectors. 1NCE is funded by SoftBank, and together we are driving sales and marketing in the Asian region.As a key strategic region of growth for the company, join our international Asia Sales Team and take part in the exciting growth potential in Korea! • Goal Orientation: You will be focusing on sales KPIs to achieve both your personal and company goals, • Market Development: You build a qualified global pipeline from Korea by directly engaging potential customers in the region, • Customer Engagement: You actively engage and communicate with customers managing the full sales pipeline for your assigned accounts, • Collaboration: You work closely with other colleagues in Asia and global regions, as well as our sales partners to create, qualify and close sales opportunities, • Reporting: You proactively report your weekly sales activities to the line manager, • Solution-Oriented: You collaborate closely with Solution Architects in your region to resolve customer-related technical issues, • Task Responsibility: You complete all sales-related activities assigned by the line manager, • Customer Focus: You maintain a customer-focused mindset to establish the 1NCE brand as the best-in-class IoT connectivity provider, • Relationship Building: You develop strong and long-lasting relationships with customers and partners, based on trust and aiming for the highest level of customer satisfaction, • Experience: You have over 10 years of sales experience in a professional setting, • Market Success: You have a proven track record in direct sales to Korean enterprises, particularly related to IoT industry. Experience in selling IoT connectivity service and solution with existing customer relationship is a plus, • Industry Expertise: You have sales experience in the IoT and telecommunications markets, such as IoT ecosystem companies, telecom, or devices/modules, • Technical Knowledge: You possess general knowledge of IoT-related technology, • Presentation Skills: You are skilled in delivering customer presentations and product pitches, • Additional Technical Knowledge: Familiarity with IoT-related technologies is a plus, • Language Skills: Fluent in Korean and English in speaking and writing is a must. Proficiency in an other Asian language (Japanese, Chinese, etc.) is a plus., • Regional Sales Experience: Experience in direct sales or account management with customers outside Korea is plus, • Business Applications: You are experienced with IT business applications like Microsoft Business Applications, Salesforce, Slack, Confluence, and Jira, • Education: You hold a Bachelor’s degree in Computer Science or a related fieldWe are working with Salesforce, Jira and Confluence, • Further professional growth - Become part of our international team and an exciting environment that will revolutionise the telecommunication market for IoT, • Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future, • A work environment defined by respect, close and informal communications among teams, departments, and management, • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results, • Working on cutting-edge technologies, • Flexible working models to accommodate work-life balance, • Work around the globe program, • Nilo.Health platform for your well-being, • 26 days of paid annual leave, • Global and local events to strengthen our team spirit and have fun together, • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)There will be three online meetings :, • First meeting with Recruiter to align on position details, • Second meeting with Line Manager to have more in-depth discussion, • Third meeting with Senior Vice President, as the final step of the processIn outstanding cases, amount of meetings may varyVladimir Kaiser In case of any additional questions regarding the position: jobs@1nce.com

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We're looking for a Senior Data Scientist (L5) to join our Product Data team collaborating with our Product Analysts to build deep understanding of how users engage with our AI-native products through conversation and interaction data. You will work at scale with unstructured text data - prompts, model outputs, user edits, feedback - to discover patterns that explain user behaviour and directly shape what we build next. The focus is on semantic analysis of conversations: understanding intent, identifying failure modes, detecting successful interaction patterns, and translating these insights into specific product improvements. This is hands-on analytical work, not infrastructure-focused. We need someone who can analyse messy conversation data, discover non-obvious patterns, and connect those findings to product decisions that move the needle on adoption, retention, and cost efficiency. For exceptional candidates with track records of leading analytics in AI-driven environments, we are open to hiring at Principal level, where you would set the broader data science agenda and mentor the existing analytics team. Define how we measure "good" for AI-native features beyond traditional funnels. Build semantic frameworks to categorise user intent, model behaviour, and interaction patterns - e.g., "What types of prompts succeed vs. fail? What causes users to retry? What signals indicate satisfaction?" Design feedback loops that connect prompts, model outputs, user behaviour, and downstream outcomes. Define, track, and own the metrics that leadership and product teams depend on for a shared, trustworthy view of what is working and what is not. Work with large conversation datasets to deeply analyse how users interact with AI features (prompts, edits, retries, acceptance, abandonment). Identify failure patterns, unnecessary iteration loops, and the characteristics of successful interactions. Build models that answer the questions dashboards cannot: what predicts a good user outcome, what drives failure, and where the highest-leverage improvements are. Turn findings into specific, prioritised recommendations that feed directly into the product roadmap. Partner with Product and Engineering to evaluate iterations quickly and close the loop between insight and action. Run experiments end-to-end: design, instrument, analyse, and translate results into clear product decisions. Link AI feature usage to activation, retention, expansion, and cost efficiency. Help answer questions like: Which interactions create durable value? Where are we over-spending compute for low user impact? Build pipelines, dashboards, and self-serve analytical tools that make insight accessible and trustworthy across the organisation. Mentor a team of product analysts, raising the technical bar and introducing new methods where they add real value. Significant experience (ideally 5+ years) in Data Science, Product Analytics, or a similar role with conversation, chat, or dialogue data at scale. You have actually analysed large volumes of user text (prompts, messages, feedback, reviews) to discover patterns that shaped product decisions. Experience working closely with Product and Engineering teams. Hands-on experience working with AI/ML-driven products (LLMs, ranking, generation, recommendations). You have worked on these systems, not just alongside them. Strong applied modelling skills: regression, classification, clustering, survival analysis, or similar. You pick the method that fits the question, not the other way around. Deep expertise in experimentation design and statistical inference. You can design a valid experiment, choose the right test, and explain the results to a non-technical audience. Fluency in SQL and Python. Comfortable working with large, messy, high-dimensional interaction data and building reproducible analysis pipelines. Ability to design pragmatic evaluation metrics where ground truth is fuzzy. Familiarity with modern data stack tools: dbt, Snowflake, Hex, Omni, Looker, or similar. Clear communicator who can influence without authority. Experience with product analytics platforms (e.g. Amplitude, Mixpanel, or similar). Experience working with NLP, text analytics, or unstructured data at scale. Experience building semantic search, relevance scoring, or interaction-based evaluation systems. Familiarity with prompt analytics, embedding-based analysis, or clustering user behaviour. Track record of influencing product strategy at a senior level, not just delivering analyses. Experience mentoring or technically leading other analysts or data scientists. At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. _ You will be compensated well with a generous salary and equity Flexible, remote-friendly role for team members working in UK/Europe You get 25 days of annual leave + local holidays Regular team offsites where you’ll get to collaborate with the product & engineering team in person Work from home budget "Work from anywhere" up to 60 days per year Generous referral scheme of up to $10,000 USD for each successful referral

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the role Build, develop and retain strong relationships with owners / management teams and employees of local and regional OEM organizations. Takes responsibility for OEM satisfaction at client’s decision maker unit and owner levels in his/her region. To be accountable for OEM and Keyloop colleagues, seeking to manage client expectations vs the performance of Keyloop organization. To be responsible for the performance of the total package of services and products of Keyloop in their region. • Responsible for a yearly turnover equivalent to the achievement of minimum performance quota, • Grow existing accounts through a business mix relevant to role and local market, • Assimilates a good understanding of Keyloop products and services, utilising and leveraging internal product expertise with clients, • Targeted through Annual Recurring Revenue: first year reoccurring revenue that a new contract replaces within an existing or new client, • Demonstrates a high level of professionalism at the end of first three months, to include:, • Presentation of the Keyloop Company Overview (PPT) highlighting the benefits of doing business with Keyloop, • Produce a Business & Sales plan (PPT, Word, Excel), • Be able to do a high-level overview of our solutions, • Be able to present the top 3 or 4 benefits in each product (PPT), • Demonstrate a full comprehension of the Keyloop sales process, • Produce accurate and meaningful WIP, Forecast, Plans & visit reports, • Demonstrate strategic thinking ability to increase productivity YoY facilitating double digit business growth & % share of wallet, • A proven track record of existing business sales gained in a technology solution sales environment where the ROI has been based on business process change/optimisation, • Able to demonstrate a professional structured sales approach incorporating Prospecting, Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques., • Able to analyse a market objectively and identify relevant target prospects, • An ability to develop existing accounts together with identifying and securing new business opportunities., • Highly computer literate and familiarity with CRM/SFA systems, • Well-developed commercial and financial acumen, • Development of annualised OEM sales plan, • Defines OEM sales plan on a monthly basis, over a 12 and 36 month timeline, • Responsible for planning own workload, • Plans prospect visits in an efficient way through effective time management, • Plans the sales process from initiation to winning, • Balances client expectations versus realistic and profitable performance for Keyloop, • Self-management through allocating the right amount of time to the right activities, • Allocates time to the right prospects/ clients and stakeholders in order to develop new relationships and profitable business, • Takes accountability for client’s realisation of the full benefit of the purchased solution, • Motivated, energetic and flexible in approach to work, with flexibility in the application of these, • Focused on owning and completing the sales processes, not just specific tasks, • Can evidence high levels of commitment to clients, colleagues and Keyloop, • Driving self to deliver a quality client experience: delivering above and beyond client expectations, • Applies diligence and tenacity in new client acquisition balancing this with an understanding when to walk away, • Motivates clients to use the Keyloop products and services through application of personal effort, • Strives to achieve client satisfaction, • Demonstrates stamina and resilience, is not daunted by adversity, • Highly result driven: determined to achieve great sales results, • Establishes relationships with clients / prospects, • Seeks to achieve the highest quality for clients, attributable to Keyloop profitability., • Measures and drives customer satisfaction, • Identifies opportunities to sell Keyloop products and services, introducing technical expertise to maximise success, • Persistence in the pursuit and achievement of results, • Comfortable initiating existing client relationships, • Utilises people skills to convert opportunities into closed business, • Applies persistency to build existing client relationships and grow their confidence in Keyloop, • Excellent communication skills: communicates solutions not problems, • Adapts quickly to new conditions in client interaction., • Converts prospects into clients, • Establish and build relationships through inherent people skills, • Develops and implements a rolling contact plan, • Develops a broad understanding of the client’s business and breadth of understanding of current IT provision, linking these to Keyloop products and solutions, • Strong analytical skills, • Ability to present complex problems in an easily understandable way for non-specialists., • Motivates internally to provide and deliver the best solution for the client., • Takes responsibility for problems and seeks to address them in a positive manner, • Shows flexibility in analysing and solving the client’s problems, • Convinces clients that appropriate IT systems are crucial to their business success, • Positions Keyloop as the most suitable and best solution in the market, • Flexible and creative in identifying business opportunities, • Demonstrates confidence when presenting the benefits of Keyloop solutions, • Utilises client business understanding to leverage the power of the Keyloop solution, • Understands and applies a range of influencing and negotiation techniques to win business, • Adjusts sales strategy according to the situation, • Skills / Knowledge & Experience, • A proven track record of existing business sales gained in a technology solution sales environment where the ROI has been based on business process change/optimisation, • Able to demonstrate a professional structured sales approach incorporating Prospecting, Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques., • Able to analyse a market objectively and identify relevant target prospects, • An ability to develop existing accounts together with identifying and securing new business opportunities., • Highly computer literate and familiarity with CRM/SFA systems, • Well-developed commercial and financial acumenWhy join us?We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thriveWe’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Fire & Security Installation Engineer - Midlands-based with National coverage Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Fire & Security Project Engineer, we're looking for someone who is Midlands-based who is happy to accommodate frequent travel as required Basic Salary – up to £34,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Fire Systems Project Engineer’s A self-motivated Engineer role working as part of a team in the UK. The position will involve working closely with the Project Manager on all projects from inception through to completion and will involve site supervision and man management from time to time and commissioning multisystem projects within the UK. • Demonstrate comprehensive knowledge of CCTV, Fire, Intruder, Access Control, and Nurse Call systems, carrying out contractual and technical reviews and supporting the Project Manager throughout the project lifecycle., • Attend sites as required to support installation and project delivery activities., • Conduct system handovers and provide client training for smaller installations when necessary., • Maintain a strong understanding of current industry standards to ensure the effective delivery of multi-discipline systems on time and within budget., • Collaborate closely with the Sales Team and Installations Manager to ensure seamless, end-to-end project delivery., • Coordinate and manage subcontract labour when required, acting as a key point of contact for clients throughout the duration of each project., • Complete technical audits and undertake NSI compliance audits as requested., • Work proactively and manage your own workload, demonstrating strong initiative and problem-solving capabilities., • Demonstrate effective time management, working alongside the Manager to develop key skills that support efficient project delivery., • Utilise strong computer skills to support project documentation, reporting, and communication., • Take personal responsibility for ensuring all systems are handed over in line with current standards, best practices, and within departmental budget expectations. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • Proven experience within the fire & security industry, with a strong understanding of installation, and maintenance practices., • Solid technical knowledge of major fire & security systems and involvement in complex, large-scale projects., • Experience managing and delivering engineering projects across both single-site and multi-site environments., • Demonstrated technical expertise with the ability to communicate effectively and build strong working relationships across teams and with clients., • Demonstrates energy, drive, and enthusiasm in all aspects of work., • Previous experience in a customer-facing role is preferred, with a strong focus on delivering high-quality service., • Excellent organisational and time management skills, with the ability to prioritise effectively., • Professional demeanour, with the ability to represent the company confidently and courteously., • Committed to providing exceptional customer service and ensuring client satisfaction., • Capable of working independently as well as collaboratively within a team environment., • Full UK driving licence is essential. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – Earn up to £34,000 per annum, with additional opportunities to increase your earnings through overtime and paid travel time., • Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension., • Comprehensive Life Assurance – Enjoy peace of mind with life cover equal to 4x your annual salary., • Generous Holiday Package – Enjoy paid holidays plus bank holidays, with an extra day added for each full year of service (up to 25 days)., • Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral – and there’s no limit to how many referrals you can make., • Mental Health & Wellbeing Support – Access dedicated wellbeing resources, tools, and support as part of our employee wellness programme., • Employee Recognition Programme – Be rewarded and celebrated for your contribution through our structured recognition initiatives., • Career Growth & Development – Unlock your potential with ongoing training, professional development, and clear opportunities for progression. A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Front of House Manager - Private club Location: Front of House Clubhouse Manager- Cardiff - £30-25K salary Salary: £30 - 35K (dependent on experience) Hours: 40 hours per week, Wednesday to Sunday Reports to: General Manager Join Our Team We are seeking an experienced and passionate Front of House Manager to lead the day-to-day operation of our clubhouse hospitality services. This is an exciting opportunity for a hands-on hospitality professional to manage our bar and restaurant facilities, deliver exceptional member experiences, and play a key role in the continued success of their members club. As Front of House Manager, you will be responsible for overseeing all clubhouse food and beverage operations, leading and developing the team, managing financial performance, coordinating events, and ensuring the highest standards of customer service, compliance, and operational excellence. Key Responsibilities Operations Lead the daily operation of the clubhouse bar and restaurant facilities. Develop and implement standard operating procedures to ensure consistency and efficiency. Maintain exceptional customer service standards at all times. Work closely with the Head Chef to develop seasonal menus, event offerings, and promotions. Manage bar stock levels, ordering and inventory control. Ensure all facilities, equipment, and service areas are clean, safe, and well maintained. Monitor compliance with health, safety, food hygiene, and licensing regulations. Liaise with the Operations Manager regarding cleaning and maintenance requirements. Team Leadership Recruit, train, develop, and supervise front-of-house staff. Create effective staff rotas and manage team performance. Foster a positive, motivated, customer-focused culture. Support and coach team members to achieve high levels of service excellence. Customer Experience Act as a primary point of contact for members and visitors. Respond professionally to enquiries, feedback, and complaints. Promote the club's facilities, events, and hospitality services. Create a welcoming and inclusive environment that reflects the club's values. Financial Management Manage cash handling, floats, and daily takings. Control stock levels and minimise wastage. Conduct monthly stocktakes and implement actions to address discrepancies. Support financial performance through effective cost control and revenue generation. Health & Safety Complete all operational checks in line with club policies. Conduct regular inspections and risk assessments. Ensure compliance with all relevant hospitality legislation and best practice. Events & Hospitality Coordinate and oversee private functions, social events, and catering activities. Work with the chef team to develop attractive food and beverage offers. Support the delivery of memorable events that enhance member engagement and satisfaction. Additional Responsibilities Act as Duty Manager when required. Participate in ongoing professional development. Undertake any additional duties as requested by the General Manager. About You We are looking for an energetic and organised hospitality professional with strong leadership skills and a genuine passion for customer service. Essential Qualifications GCSE English and Maths (or equivalent). IOSH Managing Safely or equivalent Health & Safety qualification. First Aid qualification (or willingness to obtain). Level 3 Food Safety qualification. Essential Experience Proven experience in a management role within hospitality, ideally in a private members' club, yacht club, hotel, golf club, or similar environment. Strong background in bar and restaurant operations. Experience leading, motivating, and developing teams. Financial management experience, including stock control, budgeting, and cash handling. Sound understanding of health and safety, food safety, and licensing regulations. Experience engaging with a range of stakeholders and customers. Flexible approach to working hours, including evenings and weekends. Skills & Attributes Excellent communication and interpersonal skills. Strong organisational and time-management abilities. Confident IT user, including POS systems and hospitality software. Ability to manage multiple priorities and work to deadlines. Customer-focused with excellent problem-solving skills. Proactive, hands-on, and able to work effectively using your own initiative. What We Offer Competitive salary. Supportive and collaborative team culture. Training and development opportunities. The chance to play a key role in delivering exceptional experiences for members and visitors. If you are a motivated hospitality professional with a passion for leadership and service excellence, we would love to hear from you. Apply today and help shape the future of our clubhouse hospitality experience. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKCT

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu