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Head of membership jobs in United Kingdom

  • Assistant Manager
    Assistant Manager
    3 days ago
    £33000–£38000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. Vibrancy: the state of being full of energy and *life • The Libertine is an award-winning restaurant and bar set within the vaults of The Royal Exchange. The food is fresh, seasonal and delicious. The pints are cold and crisp. The cocktails are beautifully crafted. The wine list is extensive. The team are full of personality. The hospitality is warm, timeless and genuine. Our Assistant Managers are pro-active, detailed, operational leaders for their teams. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams. BENEFITS + BEST BITS Transparent and fair TRONC payments Pergo development programme Up to 10% Bonus based off of performance and KPI's set and agreed with your General Manager Medicash Health Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 60% of our management teams are people we have progressed internally Career development + opportunity to grow and expand in this role as the business expands Company awards to celebrate team and regular events Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)· Paid sick leave Compassionate Leave Enhanced Maternity, Paternity and Adoption leave Length in service; earn additional holiday after 2 years continuous service Incipio FC + Seasonal Socials 50% discount for food and drink in all of our venues WHAT YOU'LL BE GETTING UP TO Bridging the gap between the team and senior management, using clear, effective and simple communication Using imaginative revenue driving ideas to drive the business forward You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development. You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity. Creative cocktail ideas and champion menu development from your team You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving. You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy. You drive both sales and the business performance by using financial data and planning effectively. Be obsessed with learning, pushing for your own development and career progression Having fun, laughing a lot and bringing the good vibes WHAT WE'RE LOOKING FOR Someone who has a passion for individual hospitality experiences People focused, delivering structured inductions to new team members and encourage development A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus You have a discipline for implementing exceptional standards You are calm in high pressure environments You have a big heart and want to impart your knowledge onto your team Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    4 days ago
    Full-time
    London

    We’re looking for a Head Waiter / Waiter to join The Ivy Collection. Working closely with the front of house team to make sure high standards are maintained. You’ll welcome all our guests at the highest standards, making everyone from business people to locals feel like our only guest. Who are we? Iconic but accessible. Glamorous but good fun. Prestigious but unpretentious. The Ivy Collection is bringing a touch of The Ivy magic to the rest of London and beyond, with fabulous food you’d happily eat every day and service you’d expect from the best. Who are you? You are: Current / previous experience working as Waiter in a top restaurant or hotel, not necessarily a five star but somewhere known for its service and style A natural leader, you know how to get the best from the floor team A good communicator, exceptionally friendly and inclusive, even after a long shift Experience in supporting the seamless running of a restaurant by providing excellent guest service Ability to work effectively as part of a team and work on your own initiative What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: Top class training, before the job, and on the job Meals from our menu and discount in all our restaurants Lots of benefits including your uniform, cycle to work scheme, a recommend a friend scheme and savings on things like gym membership and cinema tickets A salary you’ll be hard pressed to beat Where next? With more restaurants opening next year, The Ivy Collection is your oyster. You could help open a new site. Move to head office. Take on a bigger team. Tell us your plans and we’ll help you get there.

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  • Deputy General Manager - New Italian Restaurant
    Deputy General Manager - New Italian Restaurant
    3 days ago
    £36000–£46000 yearly
    Full-time
    London

    Bring Yourself To Work Incipio Group are seeking an outstanding Deputy General Manager with a love for diverse dining experiences in stunning surroundings. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pizza, and a confident drinks menu anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. The Role: As Deputy General Manager, you'll be key to the running and success of Juno. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. ++We Expect You To:++ Have experience in high volume restaurants, understanding how to manage a dining room from table turns to elevated guest experience. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts – managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. ++Who You'll Be:++ A proven leader with experience in a high volume restaurants. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Knowledge of Italian culture, dining and wine. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Bonus potential based on your KPI performance Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Baker
    Baker
    6 days ago
    £45000 yearly
    Full-time
    Nine Elms, London

    Baker Sous Chef- Production Site (SW8) RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently looking for Baker Sous Chef to join the brigade at our state of the art, exceptionally equipped production kitchen located near Battersea. Why work with us a Baker Sous Chef? • Salary of up to £45,000,00 per annum + bonus, • 33 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with Bupa, • Private dental insurance with Bupa, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £750, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty Working hours: • Straight shifts, 48 hours a week, • Working hours ranging with shift starts from 1am -4am What you will do: • To lead the section, reporting to the Head of Production, assisting with managing and mentoring a team of up to 8 people., • To ensure that all the products are baked and presented to excellent quality, • Managing food and stock rotation, following our recipes and SOP’s in place, • Organising mise en place, and the team accordingly to the business needs What are we looking for? • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Previous experience in the same role is essential, within a similar environment, • Experience in Viennoiserie production, lamination and bread shaping. If you feel that you have the experience and skills to join our Bakery Team, then apply by forwarding your up-to-date CV together with a covering letter to the link below.

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  • Head Chef - Italian Restaurant, New Opening
    Head Chef - Italian Restaurant, New Opening
    4 days ago
    £45000–£50000 yearly
    Full-time
    London

    B igger Bolder Hospitality. We're seeking a visionary Head Chef who brings both talent and heart to the role. Someone who is energised by creating elevated dining experiences and who understands how to turn moments into memories for our guests. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pizza, and a confident drinks menu anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality. The Role: As Head Chef, you'll be the heart of the kitchen, leading a talented team and shaping an innovative menu that captures the energy and precision of Italian cuisine in a high volume, yet elevated, environment. You'll have the opportunity to showcase your expertise in pizza, pasta and other traditional Italian dishes while incorporating contemporary trends and seasonal ingredients. Master of delegation, expert in setting the tone and creating a harmonious environment for your team to thrive in. We Expect You To: Collaborate with the Food Team & General Manager to curate and develop both core and seasonal menus with innovative Italian concepts. Dramatising the guest experience utilising our live pizza counter. Owning and delivering GP to budget, determining food inventory needs including managing stock, waste and ordering. Total responsibility for ensuring the kitchen meets all regulations including sanitary and food safety guidelines. Ensure strict adherence to food hygiene practices and maintain the highest standards of cleanliness and safety. Managing and owning the kitchen labour spend, rota planning to budget. Ensuring our recruitment is in line with company guidelines, recruiting brilliant skills and the correct people to elevate your team's delivery. Biannual team performance reviews, consistently training your team, encouraging development and company engagement with initiatives such as Kitchen Collabs and Apprenticeship Schemes. Engaging with the wider Incipio culture, living and breathing our values. Who You'll Be: A proactive and warm leader, high energy and someone who loves to bring people together. Extensive experience as a Head Chef in a high volume Italian restaurant. Passionate about Neapolitan pizza. Have a keen eye for standards and take pride in every dish served. Creative, innovative and forward thinking. Multitasker, expert delegator and loves being in the thick of it. Someone who keeps calm when the tickets ramp up and service is in full flow. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Someone who our chefs can aspire to be. Fun! Doesn't take themselves too seriously and understands that hospitality is all about personality & heart. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Supervisor
    Supervisor
    17 days ago
    £12.71–£16 hourly
    Full-time
    London

    We’re looking for a passionate and enthusiastic individual with a desire to grow to join our family. Are you excited to provide exceptional customer service and go above and beyond to make a memorable experience for both your team and guest? Are you an excellent and confident communicator, who takes a hands-on approach to your role and your team, with a focus on training and developing colleagues? Apply today to become part of our family! Modern, informal restaurants, serving amazing Thai food inspired by Modern Bangkok. Famous for our fantastic, buzzing atmosphere, fast and attentive service and friendly, helpful, knowledgeable teams. At Busaba, family is everything and that is at the core of our ethos. Whether you want to become a Head Chef or General Manager, we will support your progression and can proudly say that 95% of all FOH management roles and 86% of BOH Sous Chef/Head Chef roles have been filled internally. Benefits: • Free meals on duty from the menu 50% off food and drink in our restaurants, • Apprenticeship qualifications and training for all roles, • Flexible hours and rotas, • Internal vacancy and promotion opportunities, • Hospitality Rewards Platform – discounts on gyms, retail, and other hospitality venues, • Employee Assistance Programme, • Access to a GP through the employer, • Membership in our tronc scheme, • Company Sick Pay, • Enhanced family leave, including maternity, paternity, baby loss, and compassionate leave, • Department incentive bonus schemes, • Team parties At Busaba, we believe in creating a workplace where everyone feels included and has equal chances. We value diversity because we know that different skills and perspectives make our team stronger. No matter who you are, we want to encourage you to apply for our jobs, even if you do not meet all the criteria. We treat everyone fairly and do not discriminate. We celebrate what makes each person unique and aim to create a supportive environment where everyone feels like they belong. If you have any additional needs, please let us know, and we'll make sure to support you throughout the application process and during your time with us. Come join Busaba and be part of our welcoming and diverse community, where we embrace our differences and grow together. Apply today and we will get back to you within 24 hours!

    No experience
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  • General Manager - New Opening, Italian Dining & Bar
    General Manager - New Opening, Italian Dining & Bar
    5 days ago
    £48000–£70000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. We are seeking an exceptional General Manager who brings both talent and heart to the role. Someone who is energised by creating elevated dining experiences in breathtaking surroundings, and who understands how to turn moments into memories for our guests. Our ideal candidate is an accomplished, confident leader commercially astute, guest-obsessed, and committed to operational excellence. They empower and inspire their teams, foster a culture of accountability and growth, and bring a commanding yet approachable presence to the floor. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality. The Role: As General Manager, you'll be at the forefront of Juno's success, driving operational and commercial excellence, leading a passionate team, and ensuring every guest leaves with a story to tell. Our General Managers are pro-active, engaging and accountable leaders in their businesses. Taking full ownership for the daily running and forward planning of their venues, people and P&L's. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of their business. We Expect You To: Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations. Take full ownership – financials, people, compliance, and guest experience are yours to drive. Be disruptive – challenge the norm, ask questions, and push boundaries. Develop and empower your management team to lead with structure, confidence, and independence. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Be commercially courageous – making calculated decisions that drive success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Who You'll Be: An accomplished leader with a track record of driving excellence in elevated, food-focused venues, combining operational expertise with a passion for warm, approachable hospitality. Someone with strong business acumen – confident in managing financials, budgets, and targets. Extensive experience managing relationships and operational interfaces within major developments with a strong understanding of how large, multi-stakeholder estates function as well as maintaining relationships with Landlord & local authorities. A people-first mentality – you care deeply about your team's growth and well-being, championing an inclusive culture. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Have curiosity and courage in spades – always questioning, improving, and innovating. Fun! Doesn't take themselves too seriously and understands that hospitality is all about personality & heart. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Great bonus potential Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Company awards and events Sickness & Compassionate Pay Trips award...Think Wine trips to Portugal and Ski Trips to France Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • General Manager
    General Manager
    19 days ago
    Full-time
    Barnet

    Job Description: Job Title: General Manager Location: Fuel Bar Cockfosters, EN4 Salary: £29,000 per year Hours: 37h The Opportunity We are looking for a strong, reliable General Manager to take full ownership of the day to day running of Fuel Bar Cockfosters. This is not a standard café manager role. You will be trusted to run the shop, lead the team, and maintain high standards without constant input from the owner. If you’re someone who takes responsibility, leads from the front, and can keep a business running properly, this role is for you. About Us Fuel Bar is a fast-paced coffee and fitness-based environment serving high-quality coffee, shakes, and fresh food. We have a strong base of regular customers and gym members. The environment is energetic, social, and standards-driven. We expect consistency, reliability, and a high level of accountability. Your Working Days & Hours This is a structured, set rota: (31h 30min) • Monday: 6:15am–2:30pm (1h unpaid lunch) = 7h 15m, • Tuesday: 6:15am–2:30pm (1h unpaid lunch) = 7h 15m, • Thursday: 9:00am–5:00pm (1h unpaid lunch) = 7h, • Saturday: 10:00am–3:00pm = 5h, • Sunday: 8:15am–4:30pm 1h unpaid lunch)= 7h 15min (3h 15m ADMIN) Flexibility is required to support the business when needed. The Role You will be the operational lead on-site and responsible for running the business day today. You are expected to: • Run the shop without relying on the owner, • Manage the team and maintain standards, • Make decisions and solve problems independently, • Keep the business organised, efficient, and consistent This is a hands-on role. You will be working on the floor daily, not just managing from the side. Key Responsibilities • Take full ownership of daily operations, • Lead, manage, and hold the team accountable, • Create and manage staff rotas and ensure full coverage, • Maintain high standards of coffee (dial-in, consistency), • Oversee food prep and daily execution, • Manage stock, ordering, and suppliers, • Handle issues independently (equipment, staff, service), • Maintain a clean, organised, and efficient workspace, • Deliver a strong and consistent customer experience, • Monitor performance and identify ways to improve the business What We’re Looking For Apply only if you meet the following: • Experience in a café or hospitality management role, • Strong barista skills (dial-in, consistency), • Confident running shifts and managing a team, • Able to work independently and make decisions, • Highly reliable, organised, and proactive, • Comfortable with early mornings and weekend work We are looking for someone long-term who wants to take ownership and grow with the business. What We Offer • £29,000 salary, • Free gym access, • Staff discounts on food and drinks, • A structured role with real responsibility, • Support from the owner without micromanagement, • A family-built environment connected to Athletic Development Club (ADC) a private members personal training gym, • A premium, community-driven setting , not a high-street chain, • Opportunity to build relationships with a loyal client base and regular members, • A more personal, familiar working environment where you get to know customers properly Additional Benefits As part of the role, you will also be expected to promote ADC (Athletic Development Club) to customers and members. Referral Bonus: • £100 for every client who signs up for 2 sessions per week, • £50 for every client who signs up for 1 session per week Bonuses are paid monthly once sign-ups are confirmed. Important This role requires someone who takes responsibility and can run the business day-to-day without constant direction. If you are looking for a short-term role or something less hands-on, this is not the right fit. Apply **If you’re genuinely interested, follow us on Instagram Job Types: Full-time, Permanent, Fixed term contract Benefits: • Casual dress, • Company events, • Company pension, • Discounted or free food, • Employee discount, • Free parking, • Gym membership, • Referral programme, • Store discount Ability to commute/relocate: • Cockfosters: reliably commute or be willing to relocate with an employer-provided relocation package (required) Experience: • Management: 1 year (preferred), • Barista: 1 year (required) Location: • Cockfosters (preferred)

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  • Deputy General Manager
    Deputy General Manager
    5 days ago
    £36000–£46000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams. The Prince is a true West London institution, a buzzing legacy venue at the heart of the community, bringing the party week after week with everything from live music sing alongs to electric Sports Sundays. The Role: As Deputy General Manager, you'll be key to the running and success of The Prince. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Strong knowledge of food safety, allergies & health & safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Assistant Manager
    Assistant Manager
    2 months ago
    £36500 yearly
    Full-time
    Wood Green, London

    As Assistant Manager at the Starting Gate, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be! Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think urban pubs packed with personality, craft beers and a unique atmosphere. If you’ve got pints of personality, we want to hear from you. WHAT’S IN IT FOR ME? Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL… Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around. Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Lead the team to deliver moments that WOW our guest, keeping them coming back.

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  • Nail Salon Manager
    Nail Salon Manager
    2 months ago
    £38000–£45000 yearly
    Full-time
    London

    About Martha’s Martha's is a brand-new kind of social salon - and we’re opening our doors soon. Born to shake up the traditional nail salon experience, Martha’s puts atmosphere, personality and experience first. It’s a place to linger, catch up, and enjoy, whether you’re flying solo or coming with friends. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand-new concept from the team behind a proven hospitality business, now stepping into the leisure space. We’re looking for a hands-on Salon Manager to join the founding team and help launch our very first site. This is an exciting opportunity to work directly with the founders and help bring the brand to life - shaping the culture, team and guest experience from day one. The Role As salon manager, you are the beating heart of the site. You set the tone, drive the energy and take full ownership of day-to-day operations. You’ll be responsible for delivering a best-in-class guest experience, building a happy, high-performing team, and ensuring the salon is operationally excellent and commercially successful. You’ll work closely with the founders and leadership team to bring the Martha’s vision to life and help shape the future of the business. This is a hands-on role: you’ll lead from the floor, train and develop the team, and ensure every treatment and guest interaction meets the standard Martha’s is built around. You’ll combine operational discipline with genuine hospitality - creating a space that feels calm, welcoming and beautifully run, even when busy. We’re looking for someone who takes pride in the details, enjoys building strong team culture, and wants to help define a new kind of salon experience. Key Responsibilities Guest Experience • Lead by example and set the gold standard for service and treatment execution, • Ensure consistently excellent treatments across the team, • Support and guide nail technicians to deliver their best work, • Manage bookings, timing and service flow to balance efficiency with experience, • Maintain impeccable hygiene, safety and service standards, • Spend approximately 50% of your time delivering treatments, • Deliver our tailored Cold Brew, Matcha and natural wine offering to all guests, • Handle feedback or issues with care, warmth and professionalism, • Encourage repeat visits, loyalty and membership engagement Operations & Commercial Performance • Own the day-to-day operations, including rotas, ordering, maintenance and compliance, • Oversee bookings, walk-ins and overall guest flow, • Manage the bar operation to ensure it’s well run, well stocked and aligned with guest demand, • Own the site P&L, managing labour, costs and margins to drive strong, sustainable profitability, • Track performance metrics and take a data-led approach to improve service and operations, • Spot opportunities to drive sales, increase efficiency, and enhance the guest experience Team Leadership & Growth • Recruit, onboard and develop your team, identifying future leaders early, • Build a healthy, inclusive work culture grounded in mutual respect, collaboration, and accountability, • Deliver regular 1:1s, appraisals, and clear training plans, • Collaborate closely with the founders and leadership team on long-term direction of the business, • Being ideas, energy and perspective - we want you involved in the big conversations Who This Role Is For You might currently be: • A Salon Manager, • A Senior Nail Technician ready to step into leadership. Titles matter less than mindset. This role will suit someone who: • Takes pride in running a tight, professional service, • Loves hospitality and actively enjoys great food, drinks and treatments, • Enjoys leading, coaching and supporting a team, • Naturally creates a warm, welcoming atmosphere, • Notices and cares about the details that elevate a customer experience Experience You should have: • Experience supervising or managing a team, • Strong organisational, commercial and operational skills, • NVQ Level 2 in Beauty Therapy, Nail Technology, or an equivalent qualification., • A genuine focus on customer experience Bonus if you have: • Experience opening or launching a venue, • Coffee, wine or hospitality knowledge Why Join Martha’s • Be part of building something distinctive from the very beginning, • Work directly with the founders and help shape a new brand, • Set a new standard for the modern nail salon experience, • Work in a beautiful, design-led space, • Build a strong team and culture from day one, • Competitive salary and staff perks

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