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Job Title: Customer Service Representative \n Location: Liverpool - Mersey Chambers with Hybrid Working \n Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus \n Job Type: Permanent, Full Time \n Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns \n\n • Early Shift: 08:30am - 17:00pm\n, • Mid Shift: 9:00am - 17:30pm\n, • Late Shift: 10:00am - 18:30pm\n\n An Exciting Opportunity to Kickstart Your Career in Insurance! \n Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! \n What You'll Be Doing: \n\n • Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!\n, • Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.\n, • Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.\n, • Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.\n, • Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.\n, • Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.\n\n What We're looking for: \n\n • Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.\n, • Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.\n, • Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.\n, • Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.\n, • Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.\n\n Why This Opportunity is So Exciting: \n\n • Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!\n, • Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.\n, • Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.\n, • A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.\n\n Grow with Acorn: \n At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. \n We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: \n\n • We run through walls for our customers and each other\n, • We challenge the status quo\n, • We succeed when we help those around us succeed\n, • We decide quickly when the smart thing to do is use our judgement\n\n Benefits: \n\n • 35 days' holiday (including bank holidays) with additional buy/sell options\n, • 24/7 mental health support & free counselling available\n, • Grow with us: Through career fairs, leadership programs, and learning on the go!\n, • Flexible benefits, including early access to salary via our internal platform\n, • Hybrid working options to support work-life balance and individual needs\n, • Recognition awards, social events & more\n\n A Few Things to Know Before You Apply: \n Checks & Clearances \n All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. \n Visa Requirements \n Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. \n Please click the APPLY button to submit your CV for this role \n Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.

Location: Hybrid - London HQ (Fleet Street) + Remote Department: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, _. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK. Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth. We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: • Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers., • Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function., • Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. The hands-on work you do covers the full client journey: • Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion., • Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma, • Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success)., • Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships., • Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers., • Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell), • Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders., • Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch., • Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, Monday.com, etc) and other customer analytics and relationship tools., • Purpose and impact: help raise housing standards across the UK, • Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership, • High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma, • Salary:, • Base Salary: £45,000 – £55,000 per annum, depending on experience., • Variable Pay: Up to £10,000 annual performance-linked incentive., • Equity: Participation in the company share option scheme., • Hybrid working: two office days per week in our central London HQ, • Great benefits including:, • 25 days holiday, which increases with tenure + we usually close for the Christmas period, • 2 charity days per year, • Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.

We are open to hiring at multiple levels for this role, depending on experience, impact, and demonstrated ownership. While this role is level-agnostic, it is best suited for engineers with experience owning production systems and working in highly ambiguous problem spaces. Software Engineer About the company: The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers. KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the six years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists. KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery. KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi. We are hiring Software Engineers to accelerate our mission. About The Role: At KoBold, software engineers have the unique opportunity to embed directly with their users and learn the ins and outs of mineral exploration and geology while developing state of the art technology solutions. Unlike traditional software engineering roles, we don’t simply ship code and passively wait for feedback about its utility: our userbase includes our colleagues… and ourselves! While there are real technical challenges in making mineral exploration data broadly searchable and accessible to both humans and machines, we believe that solving these technical challenges cannot be done without “getting our hands dirty” – sometimes literally! – by embedding directly with the exploration teams and even occasionally (~once a year) joining our colleagues in the field, be it in Zambia, Canada, or Arizona, to experience the impact of our software in real time. As a Software Engineer on the Data Systems Engineering team at KoBold, your main role will be to enable systematic exploration and materially improve exploration success rates by making mineral exploration data broadly accessible to humans and machines. Past projects have included SIP (the Structured Ingest Pipeline), DataKit generation (producing curated sets of data on demand), and RAG (Retrieval Augmentation Generation, utilizing natural language processing on unstructured data). Our tech stack is primarily python and includes Django, React, AWS, and additional technologies like Retool and Prefect. Your work will empower KoBold to unlock invaluable insights and streamline intricate scientific processes. Collaborating with our exceptional team of data scientists, geologists, and other software engineers, you will have the opportunity to tackle complex problems head-on and collectively pave the way for the discoveries of vital energy transition metals like lithium, copper, nickel, and cobalt. Together we can shape the future of mineral exploration and contribute to building a sustainable world. This role be responsible for: • Deep engagement with exploration geologists and data scientists, continual learning about mineral exploration, and tailoring technology development to the needs of exploration project scientists, • Building data pipelines and tooling for deriving advanced human and machine insights from exploration data, often leading a small group of software engineers to successful delivery, • Developing expertise in KoBold’s Data Systems and deeply understanding how they impact exploration, • End-to-end ownership of projects from design to implementation and testing to continued engagement with colleagues on exploration teams using your solutions, • Responding well to design and code feedback, also providing feedback to teammates, • Operationally managing the team’s services and assisting scientific colleagues with our tooling Qualifications • 4+ years of software engineering experience, ideally building production cloud data systems, • Proficiency with Python, • Ability to write production-quality code that is correct, readable, well-tested, scalable and extensible, • Skilled in large-scale system design, • A track record of taking ownership from definition of the problem and delivering projects with demonstrated impact in an iterative manner, • Intellectual curiosity and eagerness to learn about all aspects of mineral exploration, particularly in the geology domain. Enjoys constantly learning such that you are driving insights through using our tools in exploration and willing to work directly with geologists in the field., • Ability to explain technical problems to and collaborate on solutions with domain experts who are not software developers. A strong communicator who enjoys working with colleagues across the company., • Excitement about joining a fast-growing early-stage company, comfort with a dynamic work environment, and eagerness to take on an evolving range of responsibilities., • Keen not just to build cool technology, but to figure out what technical product to build to best achieve the business objectives of the company. Nice to Haves • Experience with modern frontend frameworks such as React, • Experience with geospatial data and building map-based experiences, • Familiarity with containerization and container orchestration platforms, such as Docker, AWS ECS, Kubernetes, etc., • Formal education or job exposure to natural sciences The UK base salary range for this full-time exempt position is $120,000 - $210,000 USD. Location: Remote, Candidates can be located anywhere in the United Kingdom. _

About the role Duvo helps large enterprises actually finish the operational work that nobody on their team has time to close. The stuff that lives across an ERP, a few portals, somebody's inbox, three spreadsheets, and the occasional phone call. We map it, improve it, and run it for them. Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand. New deals land at €100k–€250k ARR and grow from there. A lot of our pipeline comes through partners — consultancies, SIs, technology platforms. They need to sell Duvo with confidence: sharp demos, clear positioning, smooth onboarding for their clients. We're hiring a Sales Enablement Manager to own the enablement lifecycle for the partner channel — how partners learn to sell Duvo, how their clients experience the product, and how feedback loops back into what we build. You'll report to the Founding Head of Partnerships & Ecosystem and work daily with Product, Sales, and Marketing. What you'll do Own the sales process for partner-led deals. From first partner introduction to closed deal. Build the training that gets partners productive fast — product knowledge, use case positioning, objection handling, competitive differentiation — and the practical materials behind it: playbooks, reference guides, modules, video walkthroughs. Run enablement sessions tied to live pipeline, not abstract theory. Own the demo experience. Make it sharp, relevant, and repeatable for partner-led conversations. Build demo environments that are current, compelling, and self-serve where possible. Make sure partners can run effective demos without us in the room. Refine onboarding for partner-sourced deals. Reduce time to first value, identify friction points, and tighten the handoff between partner, sales, and delivery. Make sure each new customer experience is better than the last. Close the feedback loop. Systematically capture feedback from partner-led demos, onboarding, and early engagements. Feed insights back to Product, Marketing, and Partnerships so that what partners and their clients say actually changes what we build. Track and report the KPIs that matter — partner ramp time, demo conversion, onboarding satisfaction, deal velocity. Grow the scope as the channel matures. Pipeline forecasting for partner-sourced deals. Post-sales support structure for partner-originated customers. Enablement for new markets as partnerships scale geographically. Who you are 3–5 years in sales enablement, pre-sales, solutions consulting, or customer success at a B2B SaaS company. You've owned demo and onboarding processes — built or significantly improved them, not just run them. You understand enterprise sales cycles and how partners sell technology to their clients. Hands-on. You'll run a demo, sit in on a customer call, and build a training module in the same day. Analytical. You read pipeline data and turn it into actionable enablement priorities, not slides. Comfortable working across functions. You'll collaborate daily with Product, Sales, Partnerships, and Marketing. Fluent English. Additional European languages are a plus. Nice to have Experience in Retail, FMCG, or CPG verticals, or in enterprise automation. Experience enabling a partner channel specifically — not just a direct sales team. What we offer Competitive salary and equity. We share comp ranges on the first call. Seed-stage company backed by Index Ventures ($15M seed). Our founder and CEO is Tom Cupr, who previously founded one of Europe's largest online grocery retailers. Certifications: SOC 2 Type II, ISO 27001, ISO 42001, GDPR compliant. The partner enablement function is yours to build. A dedicated demo team to collaborate with, a growing partner ecosystem to enable, and direct access to leadership. If you've been waiting to own the whole thing rather than run someone else's playbook, this is it. Remote across Europe, with occasional travel to partners and quarterly offsites in Prague. How we hire 1. Recruiter screen, 2. 45 minutes with the Head of Partnerships on the company and quick intros, 3. 45 minutes with the Head of Partnerships going deep on your background, 4. Working session: you walk us through how you'd ramp a new Big4 partner from signed agreement to first independent demo in 30 days, 5. Founder interview We try to close the loop in under three weeks. If this is the kind of problem you want to spend your time on, get in touch.

(Senior) Marketing Executive Permanent | Remote-First with Occasional Travel – Must Be UK Based £30k-£35K The Opportunity Our client, an independent, not-for-profit membership organisation (tech) is looking for a talented and commercially minded (Senior) Marketing Executive to play a central role in promoting their events, growing their membership, and maximising sponsor engagement. This is a hands-on, varied role where you’ll be responsible for delivering creative multi-channel campaigns across email, social media, web, and more. You’ll be the driving force behind the marketing activities, from crafting compelling content to tracking results, and will work closely with our Head of Experiences to shape the marketing strategy. If you love marketing, have experience with events (virtual and in-person), and thrive in a small, collaborative team, this could be the role for you. Key Responsibilities • Create and deliver engaging email marketing campaigns, tailored to specific audience segments., • Manage and grow their LinkedIn presence – posting, engaging, and running targeted campaigns., • Support and promote their flagship events, from webinars to large conferences, ensuring maximum attendance and engagement., • Develop strategies to recruit and retain members, and to market sponsor opportunities., • Maintain and update the website, • Analyse campaign performance and deliver insights to improve results., • Produce a wide range of marketing assets, from social media graphics to printed event materials., • Provide occasional support to the Events Manager, including on-site assistance at major events. About You Essential: • Strong organisational skills with the ability to juggle multiple priorities., • Proven experience in content creation, email marketing, and social media management (particularly LinkedIn)., • Confident marketing both virtual and in-person events., • Digitally savvy – ideally with CRM/membership platform experience (YM a plus)., • Excellent copywriting and proofreading skills with a keen eye for detail., • Hands-on experience delivering marketing campaigns end-to-end., • Willing and able to attend key events, including:, • Annual Conference (Saturday–Wednesday, late Nov/early Dec, Birmingham or elsewhere in England), • Community Awards (1 day/night between Mar–Jun), • Experience in a membership organisation (tech or professional services)., • Marketing degree or equivalent experience., • Events management skills., • Knowledge of Google Analytics, SEO, design/photo editing, video editing, HTML/CSS, Zoom, Microsoft 365. What’s On Offer • Flexible working in a remote-first environment., • The chance to be part of high-profile tech community events., • A role where your ideas and creativity can directly influence their success., • Supportive, collaborative culture led by passionate volunteers., • Standard working hours: 9am–5pm, Monday–Friday (with 1-hour lunch). To apply to this role please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London/Cardiff/UK Remote | 💰circa £100,000 + | ✨ 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ ⭐Our Legal team We're looking for a Senior Legal Counsel - Insurance to join our team at Monzo and help us build one of the best, most innovative banks in the world. This role will be the lead lawyer for our new, and growing, insurance distribution business. This role will report to the Head of Legal for Wealth Products, and is part of the Monzo Bank Legal team in the Legal & Board Governance Collective at Monzo. In this role, you’ll work closely with the Insurance Squad to build and deliver Monzo’s insurance products, and support the team in making insurance accessible for everyone. You’ll work at all levels in the organisation and with a wide-range of stakeholders from Product Managers and Designers, to Operations professionals and Software Engineers, and Risk and Compliance. You will be the ‘go to’ for all things legal and regulatory, and an important part of a team trying to change the insurance market for the better. 🔑You’ll play a key role by... • Being a trusted adviser and partner to the Insurance team, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our regulatory requirements., • Advising on the development of our insurance offering, including expanding the range of insurances we offer, and integrating services into the Monzo app., • Supporting the Insurance team in managing third parties involved in our insurance offering (e.g. underwriters and third-party administrators)., • Equipping the team to deal with developments in the regulatory landscape for insurance, working closely with Compliance colleagues on all things regulatory., • Working with Risk and Control closely to help the team identify and manage legal and regulatory risks relating to the insurance business, • Prioritising thoughtfully to continuously operate with the highest impact., • Developing and implementing processes and procedures to increase the efficiency and scalability of insurance legal advice across the Monzo Group., • Delivering training, sharing insights from your work, and helping educate others on insurance., • Managing relationships with our external legal counsel and ensuring we are optimising our legal spend on insurance matters. 🤩 We’d love to hear from you if… • You have experience advising on general insurance and/or life insurance, and a solid grounding in direct-to-customer distribution with a minimum of around 5 years relevant post qualification experience (or equivalent)., • You have outstanding technical skills and strong knowledge of regulatory and commercial issues in general insurance and insurance distribution, preferably having spent time both in private practice and in house at a financial institution or fintech., • You are a team player and natural collaborator who is passionate about effecting change whilst being goals-focussed and impact-driven., • You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives, • You are willing to jump in and handle a wide range of legal issues, even outside your core areas of expertise in a proactive, and resourceful way, and can sensibly assess when best to engage external counsel in a cost-effective way, • You are comfortable operating at all levels of the organisation up to the Executive and liaising with a variety of internal and external stakeholders, • You welcome diverse perspectives, think rigorously and critically and aren’t afraid to challenge assumptions, • You’ve an open and curious mind, you are passionate about the intersection of banking and technology, and what we are doing here at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating an inclusive and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! PQE is a guide only. 🌈 The interview journey has 3 key steps • Recruiter call (potentially followed by an initial call with the Head of Legal, Wealth Products), • Role specific interview, • Values interview You may also be asked to meet with key members of the Insurance and Legal teams after these stages for a ‘coffee chat’. Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com. Your compensation package: 💰 c.£100,000 + base salary (subject to experience)➕ stock options ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits _ #LI-DH1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🌍 Location: North & North West 💷 Salary: £51k-£66k Base (£61k-£80k total target companesation) 🕝 Employment type: Permanent, Full-Time What is Androlabs? Androlabs is the first pharmaceutical company that is entirely dedicated to men. Founded in February 2021 and headquartered in London, Androlabs is a fast-growing scaleup company. Our medicines are commercialised in 20+ countries throughout Europe, the UK and Australia. What is our mission and how do we work? Gender disparities in health awareness and access to routine check-ups and treatment can result in excess preventable deaths and illness. Globally, nearly twice as many male deaths are considered preventable compared to females, contributing to the concerning statistic that men live, on average, five years less than women. At Androlabs, our mission is to close the male life expectancy gap by tackling these issues head-on. We partner with healthcare professionals who treat patients daily and lead initiatives to raise awareness of men’s health, improve education, and remove barriers to care. We have already launched the first-ever men’s health pub, developed a leading patient education platform, built a HCP zone with CPD-accredited learning, convened scientific advisory committee meetings with 17 of Europe’s top KOLs, and facilitated publications that have evolved the field of men’s health treatment. By putting patients first and adopting a science-led approach, we are reshaping the traditional pharma model to deliver better outcomes across men’s health. Our mission is to improve outcomes for men, by helping them along their prevention and treatment journeys. We currently have two prescription products which have already been used millions of times by men across the EU and beyond. However, this is not nearly enough – men tend to be under-diagnosed and under-treated (especially for the two conditions we currently focus on – low testosterone and erectile dysfunction). We are re-evaluating the traditional model of the pharma industry and developing an alternative solution by prioritising targeted, science-led prescriber engagement. At Androlabs, our values — Knowledge and Transparency, Agency, First Principles Thinking, and Humility — define how we work. We’re an entrepreneurial, fast-growing company where you’re trusted to make decisions, take ownership, and deliver real impact in your work. You’ll have the freedom to drive ideas, accelerate growth, and develop alongside the business. If you enjoy collaborating across diverse teams and being empowered to shape both your own growth and the company’s success, Androlabs is where innovation thrives and excellence is the norm. Including our sister company, Simple Pharma, our diverse team of 40 people are based across 7 countries, and speak more than 10 languages. We are profitable, growing, and have big ambitions to create a world-leading men's health company that makes a difference in society. Androlabs is part of Tithonia Group, an entrepreneurial life sciences company. We are seeking an experienced and dynamic Regional Account Manager to join our UK team, focusing on the North & Northwest of England. The territory will cover from Cumbria down to Shropshire. This is a highly entrepreneurial role in an exciting, early-stage business where you will be encouraged to contribute ideas and help shape the company’s trajectory. What do you need to do to win? As an Androlabs Regional Account Manager, you will play a crucial role in driving the growth of our prescription medicine portfolio. Your primary goal will be to engage healthcare professionals (doctors, nurses, pharmacists, etc.) and introduce them to our innovative men's health treatment options and resources. Who will you work with? You will be part of a collaborative UK team, working alongside other Regional Account Managers and the UK Country Manager. Core Responsibilities • Relationship Building: Establish and maintain strong relationships with key stakeholders and healthcare professionals through effective and professional communication., • CRM Utilisation: Utilise CRM tools to prioritize and manage engagement with stakeholders in your assigned area., • Outreach and Support: Proactively reach out to specialists and nurses via email and phone to provide support, answer questions, and strengthen relationships., • Product Presentations: Conduct product briefings virtually or on-site at hospitals, providing comprehensive information and supporting materials., • Engagement Tracking: Monitor and record stakeholder interactions and engagement activities within our CRM system., • Objective and KPI Management: Maintain clear objectives and key performance indicators, ensuring alignment with overall sales goals., • Insight Sharing: Record and share valuable insights and learnings to enhance marketing strategies and efforts. Requirements Must-haves: • Proven sales experience within the healthcare sector (pharmaceuticals, medical devices or diagnostics) in the UK market., • Deep understanding of the UK healthcare ecosystem, including the NHS, private providers and healthcare professionals., • Genuine interest in advancing and growing a men's health platform and improving patient outcomes., • Ability to take full ownership of your territory and account plans, ensuring clear objectives, tactical actions, and measurable outcomes are defined and executed for each priority account., • Excellent communication skills with the ability to effectively engage with healthcare professionals., • Develop and maintain long-term partnerships with HCPs, KOLs, and other key stakeholders to build advocacy and trust., • Represent Androlabs at regional congresses, events, and scientific meetings., • Provide structured feedback from the field to support marketing, medical, and commercial strategies, • Entrepreneurial and mission-driven, with a strong passion for improving men’s health and a challenger mindset to disrupt and redefine the pharma space. Proactive, accountable, and adaptable within a fast-growing organisation., • Willingness to travel as needed to meet with stakeholders and attend meetings Nice to have: • ABPI qualification (or willingness to obtain it)., • Background in promoting prescription medicines, particularly in men’s health, urology or endocrinology., • Passion for improving men’s health and contributing to an innovative, purpose-driven mission.Experience selling testosterone or erectile dysfunction products., • Previous experience working with a CRM system. _ Competitive salary: £51,000 - £65,000 based on experience, ensuring you're rewarded fairly. ❤️ Comprehensive Private Medical Insurance: We've got you covered with top-tier health benefits. 🔋 Learning & Development: Enjoy an annual allowance for professional growth and development. 🏖 25 days of holidays a year (plus bank holidays). _ Work from anywhere: Flexibility to work from abroad for the entire month of August. 🌎 August Holiday Perk: Use 7 holiday days and get an additional 3 days free. ☀️Summer Hours: Enjoy 2pm Friday finishes during July and August. 🍿 Team Activities: We believe in the power of team bonding and regularly organise company-wide events and overseas company off-sites. 🚲 Cycle to Work Scheme ⚡High-Performance Team: Join an ambitious and dynamic team that’s passionate about excellence. ⏫ Continuous Investment: Benefit from ample training opportunities and resources. 🗻 Career Growth: Experience rapid professional and personal development, opening doors to multiple career paths. Androlabs is a meritocracy - we hire based on people's skills, experiences, and potential to contribute to our success.

ROLE : Children's Contact Centre Deputy Manager LOCATION : Sefton RESPONSIBLE TO : Contact Centre Manager Manager Salary : £27,982.50 Working hours : 39.5 hours per week Working days : Tues-Fri 10:00am-18:00m - Saturday 09:00m-17:00pm This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance. Please note we will only accept candidates with the following qualifications: NVQ Level 3 Heath and Social Care Social Work Early Years Care and Education BTEC Level 3 Heath and Social Care Children and young Peoples Workforce Apprenticeship Level 3 Childrens Care, Learning and Development CACHE Level 3 Children and Young Peoples workforce Specialist support for Teaching and Learning in schools Teaching Assisant Pearson Edexcel Level 3 Heath and Social care Degrees (BA, MSC) Chilhood and Youth Studies Social Work Social Care Social Studies Social Work and Welfare Studies Family Wellbeing Psychology Counselling Social Care and Criminology Social Welfare and Community Education Early Years Education Education and Professional Studies Working with Children and Families PGE Main Objectives: The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements. The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required. Key Responsibilities: General Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities Maintain at all times strict confidentiality of information relating to any sensitive information Communicate information effectively using the correct channels; Ensure familiarisation and adherence with Swan Familys policies and procedures at all times Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm Carry out responsibilities effectively, accurately, promptly and in a well-organised way Observe and work to the Swan Familys Core Values Dispose of confidential paperwork appropriately using secure methods To uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal. Principal Duties To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head Office To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered. To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met. To ensure the centre is a safe environment to work in and visit. Ensuring timely flow of information between Swan Family, its clients and workers. To conduct Safeguarding (Warner) interviews with candidates where required. To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required. To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required. To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews. To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager. To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety. To resolve daily operational problems and queries efficiently and effectively. To promote a professional service at all times. To provide feedback and reporting to the Contact Centre Manager on a regular basis. To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required. To ensure the centre standards are maintained and the centre is always clean and tidy. To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff. Performance Measurement The jobholders commitment to, and success in, their Personal Development Plan. Improvement in the quality and content of service provided. Ability to cope with periods of high workload and prioritise tasks Contribution to the overall team effort Achievement of goals indicated in monthly performance reviews Achievement of all areas of minimum performance standards Strict Confidentiality Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal. Supervision The jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior. Decision Making The jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager. Job Types: Full-time Benefits: Company pension Work Location: In person TPBN1_UKTJ

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