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  • Service Manager
    Service Manager
    hace 1 día
    £33000–£40000 anual
    Jornada completa
    Liverpool

    Job Title: Service Manager – Full time, Immediate Start Hours: 37.5 hours per week About the Role Mediline Supported Living is seeking experienced and passionate Service Managers to lead the day-to-day delivery and performance of designated services, ensuring safe, high-quality, person-centred support that meets regulatory and organisational standards. Reporting to the Regional Manager, you will be responsible for achieving positive outcomes for the people we support, leading and developing your team, managing service quality and compliance, and building effective relationships with external partners and stakeholders. This is a rewarding, hands-on leadership role where you will lead by example, maintain a visible presence within the service, and foster a culture of quality, accountability, and continuous improvement. Working alongside fellow Service Managers, you will support service development and contribute to regional and organisational objectives. Key Responsibilities · Lead the day-to-day management of the service, ensuring the people we support receive safe, high-quality, person-centred care and support. · Promote a culture of high-quality, person-centred support that reflects Mediline's Values · Ensure full compliance with CQC regulations, relevant legislation, contractual requirements, company policies, and best practice standards. · Lead, motivate, and develop staff through effective supervision, performance management, recruitment, training, and workforce planning. · Ensure all staff are fully trained and competent and compliance requirements are met. · Monitor service quality and performance through audits, reviews, and continuous improvement, responding efficiently to feedback and inspection outcomes, including implementation of actions required. · Manage safeguarding, risk management, incidents, complaints, and regulatory notifications, ensuring concerns are escalated appropriately and addressed promptly. · Support the effective management of service budgets, resources, and financial records, ensuring accountability and value for money. · Build and maintain positive relationships with commissioners, healthcare professionals, families, and other stakeholders to achieve the best outcomes for the people we support. · Work closely with the Regional Manager to deliver operational objectives, drive service improvements, and maintain high standards of quality, compliance, and performance. · Maintain oversight of care and support planning, reviews, outcomes monitoring and service delivery · Collaboration with other Service Managers to ensure consistency and shared learning · Participate in the senior management on-call rota and provide emergency management support outside normal office hours as required Key Requirements · Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or working towards · Proven experience of achieving and maintaining regulatory compliance · Experience of managing budgets, staff and operational performance is desirable · Leadership, coaching and performance management skills · Excellent communication, organisational and problem-solving abilities · Ability to analyse performance data and implement service improvements · Flexible, resilient and capable of managing competing priorities A strong working knowledge of key legislation including but not limited to: · CQC Regulations · Safeguarding Adults · Mental Capacity Act · Deprivation of Liberty Safeguards · Positive Behaviour Support · Positive Person Centre Planning · Health and Safety Legislation All appointments are subject to an Enhanced DBS check and satisfactory pre-employment checks. Please note that we are not currently able to offer sponsorship for this role. Application Questions • Are you able to participate in a management on-call rota? Experience: Adult Social Care Management: 5 years (preferred) Licence/Certification: Level 5 Diploma in Leadership for Health & Social Care or working towards Applications will be reviewed after the closing date, and feedback will be provided to all applicants.

    ¡Incorporación inmediata!
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  • Front Office Assistant
    Front Office Assistant
    hace 3 días
    Jornada completa
    Liverpool

    FRONT OF HOUSE ASSISTANT – Cove By Locke Liverpool We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience · Welcome guests with warmth, authenticity, and a personalised approach. · Complete check-in and check-out efficiently using the hotel’s PMS. · Assist with reservations, room allocation, and guest requests. · Provide local knowledge, recommendations, and curated lifestyle tips. · Handle billing, payments, and procedures accurately. · Resolve guest concerns quickly and effectively, escalating when needed. · Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) · Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. · Prepare and serve coffees, drinks, and light food to brand standards. · Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. · Maintain cleanliness, setup, and replenishment of F&B areas. · Assist with orders, inventory checks, and receiving deliveries. · Follow food safety, allergens, and hygiene procedures. General Operations & Team Support · Work flexibly across multiple areas depending on business needs. · Support events, activations, and lifestyle programming. · Ensure public areas remain clean, inviting, and on-brand. · Maintain a positive, supportive, and inclusive team environment. · Follow all hotel policies, safety procedures, and brand standards. THE FIRE YOU CARRY · Passion for hospitality and delivering memorable guest experiences. · Positive, energetic, and adaptable personality. · Strong communication skills and confidence in guest interaction. · Ability to multi-task and remain calm under pressure. · Willingness to learn across multiple operational areas. YOUR PROVEN TRACK · Previous hotel reception experience · Experience in food and beverage services · Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Sin experiencia
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  • Cleaner
    Cleaner
    hace 2 meses
    £22–£25 por hora
    Jornada completa
    Vauxhall, Liverpool

    Job Summary We are looking for a reliable and professional Cleaner & Property Viewing Assistant to maintain high standards of cleanliness while also assisting with property viewings for prospective clients. The successful candidate will be responsible for ensuring properties are presented to an excellent standard and providing a welcoming experience for visitors. Key Responsibilities Clean and maintain properties to a high standard, including: Dusting, vacuuming, and mopping floors Cleaning kitchens, bathrooms, and communal areas Emptying bins and replenishing supplies Reporting maintenance issues or damages Prepare properties for viewings by ensuring they are tidy, clean, and presentable. Welcome prospective clients and visitors in a professional manner. Conduct basic property tours and highlight key features of the property. Answer general questions from potential clients and refer detailed enquiries to management where necessary. Ensure properties remain secure before, during, and after viewings. Maintain accurate records of cleaning tasks and visitor appointments as required. Skills & Experience Previous cleaning or housekeeping experience preferred. Friendly and professional communication skills. Good attention to detail. Ability to work independently and manage time effectively. Reliable, trustworthy, and well-presented. Full driving licence (if travel between properties is required). Personal Qualities Customer-focused and approachable. Organised and punctual. Able to represent the business professionally. Comfortable interacting with potential clients.

    Inscripción fácil
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