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  • General Manager
    General Manager
    1 month ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

    Immediate start!
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  • Production Manager
    Production Manager
    2 months ago
    £34000–£36000 yearly
    Part-time
    Nine Elms, Wandsworth

    Pay: £32,500.00 - £35,500.00 per year Job description: Role Overview We are looking for a highly organised and detail-oriented Kitchen Production Manager to oversee our central production kitchen supporting 3–4 Tease London stores. This role is responsible for ensuring all products are prepared efficiently, consistently, and to the highest quality and food safety standards, with seamless distribution to each store. You will play a critical role in maintaining stock levels across all locations, managing production schedules, and upholding strict UK food safety and hygiene regulations. Key Responsibilities Production & Operations Plan, manage, and execute daily and weekly production schedules for all stores Ensure all products are prepared consistently in line with brand standards and recipes Oversee stock levels across stores and coordinate timely replenishment Manage central kitchen inventory, ordering, and supplier coordination Optimise production processes for efficiency, scalability, and minimal waste Team Management Lead and manage a small production team (1–2 staff) Train team members on recipes, processes, and food safety standards Schedule shifts and ensure productivity targets are met Foster a positive, organised, and high-performance kitchen environment Food Safety & Compliance Ensure full compliance with UK food safety regulations (HACCP, Food Hygiene standards) Maintain the highest standards of cleanliness, organisation, and documentation Conduct regular checks and audits to ensure compliance Manage allergen controls, labelling, and traceability Stock & Logistics Monitor and manage ingredient and packaging stock levels Coordinate deliveries to stores, ensuring accuracy and timeliness Minimise waste through effective stock rotation and forecasting Reporting & Communication Report on production output, issues, and efficiencies to the Operations Manager and Head of Ops Communicate proactively with store teams regarding stock levels and availability Identify and implement improvements to systems and processes Requirements Previous experience in a production kitchen, central kitchen, or food manufacturing environment Strong understanding of UK food safety standards and compliance requirements Experience managing or supervising a small team Highly organised with strong planning and problem-solving skills Ability to work in a fast-paced, high-growth environment Strong attention to detail and commitment to quality Flexible and hands-on approach Desirable Experience in multi-site food operations or hospitality brands Knowledge of inventory management systems or production planning tools Food Hygiene Level 3 (or willingness to obtain) What We’re Looking For Someone who takes real ownership of production, runs a tight and efficient kitchen, and ensures every store is consistently stocked with high-quality products. This is a hands-on role for someone who thrives on structure, standards, and operational excellence. Work Location: In person

    Immediate start!
    No experience
    Easy apply

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